Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 10:56:08 pm took 0.37 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: all Ticket: all User: fdrewett [x] Type: all Role: all Bill: all Timesheet: 6/1 6/8 6/15 6/22 6/29 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (3 of 3)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 41350 | BMS | IC | fdrewett | 6/15 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76950 | Speaker and Camera | 0 | remoted with Amanda and found that she was trying to teams from the remote desktop. She needs to remote from the local computer. Walked her through it and made a couple test calls. we are good. | 0 | |||||||
| 2 | 41354 | BMS | SVC | fdrewett | 6/15 | 8:37 am | 8:51 am | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76838 | Wipe and Recycle A-4528 | 0 | Evaluated the computer and found that it is just about 6 years old. i5 8gb 250. time to recycle. //fd | 0 | |||||||
| 3 | 41451 | BMS | NMLGL | fdrewett | 6/15 | 9:30 am | 10:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76491 | Macbook Setup for Jenn | 0 | travel to the clients | 0 | |||||||
| 4 | 41452 | BMS | NMLGL | fdrewett | 6/15 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76491 | Macbook Setup for Jenn | 0 | Testing the dock on-site The dock had the same result with my macbook. Tried another dock from my desk that works 100% with two monitors on the mac and it still only saw one monitor. I think the issue is with the monitors. they are both BenQ monitors | 0 | |||||||
| 5 | 41424 | BMS | OMNI | fdrewett | 6/15 | 11:30 am | 3:00 pm | 3.50 | 3.50 | 0 | 437.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77010 | OMNI Pen Testing | 0 | Session with Jacob and review afterwards | 0 | |||||||
| 6 | 41386 | BMS | PPT | fdrewett | 6/15 | 1:00 pm | 1:15 pm | 0.25 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 6/15 | Help Desk 2.1 | WrittenOff | -Closed | 76972 | Fwd: Ticket #CS5571320 has been resolved | 1 | 7/26 CS fixed correspondence marked as billable | called and left a voicemail for Minerva | 0 | ||||||
| 7 | 41395 | BMS | PPT | fdrewett | 6/15 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76972 | Fwd: Ticket #CS5571320 has been resolved | 0 | worked with Minerva. Added the ip addresses to the allow list and we are still getting the 403 error. i tried her login on my computer and received the same error. waiting on cms support | 0 | |||||||
| 8 | 41421 | BMS | AIAM | fdrewett | 6/16 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77008 | Rebecca Needs help with remote desktop on the laptop | 0 | worked with Rebecca and cleaned up and tested the remote desktop connections | 0 | |||||||
| 9 | 41608 | BMS | OMNI | fdrewett | 6/16 | 9:00 am | 12:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | working with Todd on the initial configuration of the computers for Encino | 0 | |||||||
| 10 | 41450 | BMS | SVC | fdrewett | 6/16 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77030 | PCC access for Felicity | 0 | Call with Felicity ∙ Frank Drewett called ∙ 3:58 June 16, 2026, 2:07 PM Call summary ∙ Frank and Felicity discuss setting up a shared mailbox \(pcc@sandiavision.com\). ∙ Felicity is experiencing issues with Outlook, including junk mail not displaying properly after a recent setup change. ∙ Frank suggests restarting Outlook to resolve the issue. ∙ They confirm that they can now see the PCC mailbox and check its contents together. | 0 | |||||||
| 11 | 41462 | BMS | IC | fdrewett | 6/16 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77032 | Lisa - Access to Ninja and Teams Messaging to insighnm.com | 1 | 7/26 CS long notes ok | Call with Lisa McClaren ∙ Frank Drewett answered June 16, 2026, 3:00 PM Call summary ∙ Lisa is trying to regain access to Ninja but has not received a response to her help request. ∙ Frank is troubleshooting Lisa's access issues and decides to resend the invitation to Ninja. ∙ Lisa needs to be able to use Teams with Amanda but is currently unable to call anyone at Insight through Teams due to email disconnection. ∙ They discuss settings related to Microsoft Teams and external communication limitations between their organizations. ∙ Frank suspects that Lisa's domain needs to be whitelisted to enable communication with Insight users. ∙ Frank agrees to reach out to Damien for confirmation on the necessary settings and whitelisting. Next steps ∙ Frank will resend the invitation for Ninja access to Lisa. - Done - She has access to Ninja. ∙ Frank will check the settings for Teams communication and whitelisting for Lisa's domain. - From what I can see, there are no restrictions for external communications between Teams tenants. ∙ Lisa will send an email to Damien to request confirmation on the changes needed for Ninja Access ∙ Frank is waiting on Damien to verify Lisa's access to all the machines in Ninja | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 12 | 41446 | BMS | SVC | fdrewett | 6/16 | 2:08 pm | 2:10 pm | 0.03 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 6/15 | Help Desk 2.1 | WrittenOff | -Closed | 76236 | OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy | 0 | Hello Meg, Just wanted to follow up on this with you. Is your team still having issues? Thanks! Frank 505-386-0123 | 0 | |||||||
| 13 | 41622 | BMS | OMNI | fdrewett | 6/17 | 2:00 pm | 5:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | troubleshooting the id scanner and connecting the computers to the new zerotier network | 0 | |||||||
| 14 | 41609 | BMS | OMNI | fdrewett | 6/18 | 8:00 am | 10:00 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77010 | OMNI Pen Testing | 0 | working with Jacob on the pentest | 0 | |||||||
| 15 | 41610 | BMS | OMNI | fdrewett | 6/18 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 1 | 7/26 CS duplicate notes not an issue here | weekly meeting | 0 | ||||||
| 16 | 41611 | BMS | OMNI | fdrewett | 6/18 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | working with Tokenworks on the error with the id scanner | 0 | |||||||
| 17 | 41617 | BMS | AIAM | fdrewett | 6/18 | 1:30 pm | 2:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77200 | Juan Tabo - Replace scale camera | 0 | Travel time for onsite visit. | 0 | |||||||
| 18 | 41616 | BMS | AIAM | fdrewett | 6/18 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77200 | Juan Tabo - Replace scale camera | 0 | Installed and tested the replacement camera | 0 | |||||||
| 19 | 41607 | BMS | AIAM | fdrewett | 6/19 | 9:30 am | 10:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77198 | AMR - Fire Panel at the Mill | 0 | Travel time for onsite visit. | 0 | |||||||
| 20 | 41606 | BMS | AIAM | fdrewett | 6/19 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77198 | AMR - Fire Panel at the Mill | 0 | On-Site found that the panel had cleared the alarm and was back to a normal state. from the look of it i bet it was the battery. picked up the new scale pc and talked to Jude about the ir camera. They do not need anything from us at this time | 0 | |||||||
| 21 | 41613 | BMS | NMLGL | fdrewett | 6/19 | 11:30 am | 12:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77199 | Printer install for the front desk | 0 | Travel time for onsite visit. | 0 | |||||||
| 22 | 41612 | BMS | NMLGL | fdrewett | 6/19 | 12:00 pm | 1:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77199 | Printer install for the front desk | 0 | unboxed and installed the printer. | 0 |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (2)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 8.00 | 77009 | OMNI | Encino Metals Time Tracking |
| 5.50 | 77010 | OMNI | OMNI Pen Testing |
Notices
| Field | Message | Count |
|---|---|---|
| Notes | Notes longer than 500 characters | 1 |
| Total | 1 | |