Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:38:38 pm took 0.86 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: all Ticket: 78812 [x] User: rclingan [x] Type: all Role: all Bill: all Timesheet: all 6/1 6/8 6/15 6/22 6/29 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (1 of 1)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
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| 1 | 42019 | BMS | HH | rclingan | 6/23 | 10:00 am | 12:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | BilledAgreement | -Closed | 78812 | Shared calendar and teams chat troubleshooting | 1 | 7/26 CS long notes ok | Investigated request to remove duplicate Teams group chat via admin center; confirmed architectural limitation (group chats live in participant mailboxes, no central admin object to delete) and recommended rename/redirect workaround to consolidate users back into the proper M365 Group channel. Clarified calendar delegation behavior (per-user, on by default, no admin config required). Troubleshot shared calendar access issue for less-technical staff — traced root cause to calendar being hosted as a secondary calendar in a non-interactive service account mailbox (no native users), making it inaccessible for frictionless editing. Evaluated and ruled out OWA deeplink workaround (no supported parameter for targeting a specific shared calendar). Recommended migrating the calendar to an M365 Group/Team with a Channel Calendar tab to eliminate per-user permissioning and provide a native event-entry point. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters |
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Notices
| Field | Message | Count |
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| Notes | Notes longer than 500 characters | 1 |
| Total | 1 | |