Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:41:23 pm took 0.44 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: all Ticket: all User: all Type: all Role: Standard Technician [x] Bill: all Timesheet: 6/1 6/8 6/15 6/22 6/29 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (10 of 10)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 41643 | BMS | IC | fdrewett | 6/8 | 7:00 am | 7:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76669 | VPN Issues - Amanda WFH | 0 | helped amanda with her vpn issues | 0 | |||||||
| 2 | 41646 | BMS | PPT | fdrewett | 6/8 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 77204 | check machine update | 0 | worked with Peter and the bank on getting the new check machine software installed | 0 | |||||||
| 3 | 41112 | BMS | AIAM | fdrewett | 6/8 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76206 | AMR - issues with the IR camera for the mill | 0 | Remote - Reviewed the results of the monitoring and the connection between the from office and the mill is solid. the connection up at the crows nest is solid. the connection to the IR Camera is solid. This does not look like a network issue to me. Called Tylor and let him know. | 0 | |||||||
| 4 | 41215 | BMS | CT | fdrewett | 6/10 | 10:04 am | 10:17 am | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | DoNotBill | 6/8 | Help Desk 2.1 | WrittenOff | -Closed | 76718 | Fwd: Hosting Server Questions | 1 | 7/26 CS written off entry not an issue (correspondence) | Hey Will, We should check in with Chuck. I believe Mark Devlin is going to be taking over a lot of the work that you are working on, and I think Black Moon is taking kind of a back seat. Happy to assist in any way just not sure what our role is these days. | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales | |||
| 5 | 41651 | BMS | OMNI | fdrewett | 6/11 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | weekly meeting | 0 | |||||||
| 6 | 41209 | BMS | NMLGL | ggonzales | 6/10 | 9:16 am | 9:38 am | 0.37 | 0.50 | 0 | 62.50 | Correspondence NC | Standard Technician | DoNotBill | 6/8 | Help Desk 2.1 | WrittenOff | -Closed | 76716 | Fwd: Outlook and Clio | 1 | 7/26 CS fixed correspondence marked as billable | Good morning Joshua, Thank you for your request a tech will reach out for assistance when available. We look forward to assisting you with that Clio issue. Have a great day! | 0 | ||||||
| 7 | 41212 | BMS | CT | ggonzales | 6/10 | 9:43 am | 9:51 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76718 | Fwd: Hosting Server Questions | 0 | Good morning Will, Thank you for this request. Frank is currently out of the office. I will get with him and see what we can do about the access you need. Have a great day! | 0 | |||||||
| 8 | 41216 | BMS | SVC | ggonzales | 6/10 | 10:06 am | 10:46 am | 0.67 | 0.75 | 0 | 93.75 | Correspondence NC | Standard Technician | DoNotBill | 6/8 | Help Desk 2.1 | WrittenOff | -Closed | 76242 | Remote User Computer Re-assignment | 1 | 7/26 CS fixed correspondence marked as billable | Good morning Joaquin, We have provided you access to another computer that should work better than your current setup. In your Ninja portal, please log into the device labeled A-4976. If you need assistance with logging in, feel free to reach out and we can coordinate a time for a follow-up. I look forward to hearing back. | 0 | ||||||
| 9 | 41261 | BMS | IC | ggonzales | 6/11 | 10:25 am | 10:47 am | 0.37 | 0.50 | 0 | 62.50 | Admin | Standard Technician | DoNotBill | 6/8 | Help Desk 2.1 | WrittenOff | -Closed | 76802 | Setup Laptop RDP | 1 | 7/30 fixed 'IDK' work type (best guess; not reviewed w/ GG or FD) | Steps taken: * Called client and left a VM with a callback * Diving into onboarding process Next Steps: * Assist with setup | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales | |||
| 10 | 41262 | BMS | IC | ggonzales | 6/11 | 10:47 am | 11:35 am | 0.80 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76802 | Setup Laptop RDP | 0 | Steps taken: * Assisted user get setup with zero tier for access the server with his desktop * Attempt at setting up RDP to that desktop but will need to consult the team Next Steps: * Reach back out with setup | 0 | |||||||
| 11 | 41258 | BMS | NMLGL | mleasure | 6/11 | 10:05 am | 10:35 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76716 | Fwd: Outlook and Clio | 0 | Called Josh and after some research and troubleshooting we were able to get his outlook configured and added into Clio. Verified good to go. | 0 | |||||||
| 12 | 41311 | BMS | NMLGL | mleasure | 6/12 | 10:13 am | 10:27 am | 0.23 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76896 | Issues with stamps.com printer | 0 | Travel time for onsite visit. | 0 | |||||||
| 13 | 41312 | BMS | NMLGL | mleasure | 6/12 | 10:28 am | 11:58 am | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76896 | Issues with stamps.com printer | 0 | Went through and tried several different drivers after looking at the previous users machine. None worked. Called Stamps.com support. They had the proper driver. Installed on the machine with them and made copy of driver software for our records. Verified everything working with end user. | 0 | |||||||
| 14 | 41317 | BMS | NMLGL | mleasure | 6/12 | 1:17 pm | 1:41 pm | 0.40 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76896 | Issues with stamps.com printer | 0 | Updated notes and created ITglue instructions for remedying issue in the future. | 0 | |||||||
| 15 | 41189 | BMS | EN | pnordlund | 6/9 | 11:51 am | 11:54 am | 0.05 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76717 | Fwd: Ex Novo Brewing-- new chiller ethernet question | 0 | Hey Dave, I checked with Ryan and all the ports on that Unifi switch are active. You should be able to plug directly into any of the ports and get the internet access you need. If you happen to run into any issues at all, feel free to reach back out and let us know. I hope you have a great day sir! Regards, Payden Nordlund | 0 | |||||||
| 16 | 41315 | BMS | NMLGL | pnordlund | 6/12 | 10:13 am | 10:27 am | 0.23 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76896 | Issues with stamps.com printer | 0 | Travel time for onsite visit. | 0 | |||||||
| 17 | 41316 | BMS | NMLGL | pnordlund | 6/12 | 10:27 am | 11:58 am | 1.52 | 1.75 | 0 | 218.75 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76896 | Issues with stamps.com printer | 0 | -- Installed drivers from stamps.com website, but the drive package wasn't detecting the printer. -- Marc called stamps.com support and they had the proper driver and got it installed remotely. -- Tested the printer and it is now working. | 0 | |||||||
| 18 | 43238 | BMS | IC | rclingan | 6/8 | 7:30 am | 8:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76680 | printers not working after old dc shutdown | 1 | 7/28 CS added missing travel entry to accompany 12:00 onsite | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 19 | 41171 | BMS | IC | rclingan | 6/8 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76669 | VPN Issues - Amanda WFH | 0 | setup desktop for amanda to take home to rdp with. | 0 | |||||||
| 20 | 41135 | BMS | NMLGL | rclingan | 6/8 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76679 | help with clio calendar updates | 0 | worked with kathy to verify steps to share clio calendar access. | 0 | |||||||
| 21 | 41125 | BMS | HH | rclingan | 6/8 | 9:10 am | 9:21 am | 0.18 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76441 | Employee Terminations | 0 | worked with jesse to free up licenses and assign to new hire. assigned charles account to robert. | 0 | |||||||
| 22 | 41137 | BMS | IC | rclingan | 6/8 | 9:21 am | 10:10 am | 0.82 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76680 | printers not working after old dc shutdown | 0 | created script to detect old deployed printers, remove them and add the new version of printer. deployed to all devices | 0 | |||||||
| 23 | 41139 | BMS | IC | rclingan | 6/8 | 10:35 am | 10:56 am | 0.35 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76680 | printers not working after old dc shutdown | 0 | continued work on printers. Script not working still, users will remove and readd printers. | 0 | |||||||
| 24 | 41172 | BMS | IC | rclingan | 6/8 | 10:56 am | 12:00 pm | 1.07 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | setup laptop with vpn for tommy and ensure everything else is ready to go. | 0 | |||||||
| 25 | 41170 | BMS | IC | rclingan | 6/8 | 12:00 pm | 12:50 pm | 0.83 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76680 | printers not working after old dc shutdown | 1 | 7/28 CS added missing travel entry to accompany 12:00 onsite | onsite looking at printers and dropping off laptop for tommy. | 0 | ||||||
| 26 | 41359 | BMS | HH | rclingan | 6/8 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76965 | inventory overview | 0 | go over current inventory at atg office and what we can recycle. Waiting to get a confirmed yes to recycle these desktops. | 0 | |||||||
| 27 | 41168 | BMS | HH | rclingan | 6/8 | 3:00 pm | 3:45 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76692 | issues with documents | 0 | worked with jesse and dorothee to locate the files she was missing and add program directors shortcut to her files. | 0 | |||||||
| 28 | 41352 | BMS | IC | rclingan | 6/9 | 7:45 am | 8:30 am | 0.75 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76669 | VPN Issues - Amanda WFH | 1 | 7/30 CS changed onsite to remote (unclear from notes, no corresponding travel entry) | setup amanda desktop for rdp access at office ensure everything is accessible | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 29 | 41357 | BMS | IC | rclingan | 6/9 | 8:30 am | 2:30 pm | 6.00 | 6.00 | 0 | 750.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76963 | Damian Continued issues with email | 1 | 7/26 CS long notes ok | Troubleshoot issues with damian emails. 95gb in mailbox currently, 80gb in in-place archive 175gb total. owa and current desktop application are both trying to sync over 75gb of mail each time they load. this is causing major issues. Set archive policy down to 1 year from 2 years. begin autoarchive in background via powershell rebuild outlook desktop profile while only syncing 6 months of mail. Verify all mail syncs down and double check performance of email. mail sending and receiving as expected now - outlook opens in a reasonable time period need to double check the status of archive in a few days. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 30 | 41232 | BMS | HH | rclingan | 6/10 | 8:25 am | 8:52 am | 0.45 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 1 | 7/28 CS fixed travel entered as remote | Travel for onsite visit. | 0 | ||||||
| 31 | 41233 | BMS | HH | rclingan | 6/10 | 8:52 am | 10:43 am | 1.85 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76205 | Fw: Quote request for laptops and desktops | 1 | 7/28 CS fixed onsite entered as remote | Onsite setup of monitors and scanner | 0 | ||||||
| 32 | 41234 | BMS | NMFFL | rclingan | 6/10 | 10:43 am | 11:00 am | 0.28 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76776 | Site walk with segra | 0 | Travel for onsite visit | 0 | |||||||
| 33 | 41235 | BMS | NMFFL | rclingan | 6/10 | 11:00 am | 12:27 pm | 1.45 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76776 | Site walk with segra | 0 | Onsite walk with segra and building maintenance. Looked at new suite that client is likely expanding into and discussed network needs there. Discussed probate computer issues with Dennis. | 0 | |||||||
| 34 | 41230 | BMS | NMLGL | rclingan | 6/10 | 12:27 pm | 12:45 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76491 | Macbook Setup for Jenn | 0 | Travel time for onsite visit. | 0 | |||||||
| 35 | 41231 | BMS | NMLGL | rclingan | 6/10 | 12:45 pm | 2:15 pm | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76491 | Macbook Setup for Jenn | 0 | Onsite setup of monitors and docking station with proper cable management to accommodate a sit/stand desk. Monitors are not showing individual images but are mirrored. Need to troubleshoot this still. | 0 | |||||||
| 36 | 41351 | BMS | HH | rclingan | 6/10 | 3:00 pm | 3:45 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76958 | documents defaulting to .odt format instead of docx | 0 | Create policy and apply to all users. Verify that word is defaulted to save as docx now instead. | 0 | |||||||
| 37 | 41266 | BMS | HH | rclingan | 6/11 | 11:45 am | 12:25 pm | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76809 | Printer mapping for new users/laptop swaps | 0 | change jesse's technician role in ninja to allow him to update device custom fields so that he can utilize the printer installation scripts we have added to ninja. Create Scribe How-To document on setting custom fields, deploying the script, and verifying the results. Share with Jesse and added to IT Glue documentation for heading home. | 0 | |||||||
| 38 | 41265 | BMS | IC | rclingan | 6/11 | 12:25 pm | 12:40 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76808 | Helen Payroll drive access request | 0 | Added Helen to payroll drive access group. Mapped payroll drive as P:\\ on Helen machine. | 0 | |||||||
| 39 | 41267 | BMS | HH | rclingan | 6/11 | 12:40 pm | 1:00 pm | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | BilledAgreement | -Closed | 76809 | Printer mapping for new users/laptop swaps | 0 | work with jesse to verify he is able to set printers successfully. discussed needs for quote asap to try to spend down before fiscal year end. | 0 | |||||||
| 40 | 41269 | BMS | SBI | rclingan | 6/11 | 2:10 pm | 2:25 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76815 | KCHF TV Alist cpu problem | 0 | If this was our software causing this, I have moved both A List machines to a policy with 0 updates/scripts applied to it so it should stop. Let us know if this continues again and we can investigate further. | 0 | |||||||
| 41 | 41289 | BMS | CT | rclingan | 6/11 | 2:28 pm | 2:44 pm | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76840 | NVR issues | 0 | Travel for onsite visit. | 0 | |||||||
| 42 | 41290 | BMS | CT | rclingan | 6/11 | 2:44 pm | 4:06 pm | 1.37 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76840 | NVR issues | 0 | onsite installation of new nvr adopt and setup install protect software update to latest versions reformat and rebuild raid array as we went from 6->4 disks with new unvr g2 move hdmi to nvr and remove viewport - chuck likely will have this viewport in his office moving forward. Storage is initializing. | 0 | |||||||
| 43 | 41343 | BMS | CT | rclingan | 6/12 | 8:30 am | 9:15 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76840 | NVR issues | 0 | Check out issues with viewing NVR storage still syncing chuck is still using old pc on domain with GPO from domain that may be affecting this. All cameras currently on h265 he is able to view in chrome but not edge. | 0 | |||||||
| 44 | 41304 | BMS | PPT | rclingan | 6/12 | 11:19 am | 11:34 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76893 | Application install for front desk computers | 0 | worked with celeste to get support onto 3 computers. | 0 | |||||||
| 45 | 41305 | BMS | IC | rclingan | 6/12 | 11:34 am | 12:09 pm | 0.58 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76894 | Insight Admin permission issues | 0 | worked with courtney to get her access to the documents she needed. need to investigate issue with insightadmin account permissions. permissions and drive maps were stale from pre-migration of domain controller. updated group policy on account and signed out and back in to check drive maps and permissions. | 0 |
Legend:
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 6.00 | 76963 | IC | Damian Continued issues with email |
Errors
| Field | Message | Count |
|---|---|---|
| Work Type | No travel entry found for onsite (based on tech, date, company) | 1 |
| Total | 1 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not correspondence or sales | 2 |
| Total | 2 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not correspondence or sales | 2 |
| Notes | Missing notes for travel | 1 |
| Notes | Notes longer than 500 characters | 1 |
| Total | 4 | |