Home»Time Entries Audit loading ... [hide int notes] generated 8/9/2026 at 12:47:41 am took 1.18 seconds version: b85cbb8 helpers: v1

Territory: BMS Month: « Jun 2026 » Company: all Ticket: 77373 [x] User: all Type: all Role: Standard Technician [x] Bill: all Timesheet: all  6/1 6/8 6/15 6/22 6/29 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (1 of 1)

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 41821 BMS MEC rclingan 6/25 2:15 pm 2:45 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77373 a-4819 crashing 1 7/26 CS long notes ok **Ticket Summary — Lenovo Ultra 9 285 \(Arrow Lake\) BSOD** **Symptom:** BSOD CLOCK\_WATCHDOG\_TIMEOUT \(0x101\) observed 6/25, stuck at 0% \(dump failed to write\). **Investigation:** Event log review showed mixed crash history, not a single fault type: * 6/8 & 6/10: 0x116 VIDEO\_TDR\_FAILURE \(dumps written\) — GPU fault * 6/16 & 6/25: Event 41 + 6008, no dump — dumpless hangs \(incl. today's 0x101\) * WHEA-Logger: all entries ID 3 / Informational only — **no CPU machine-check errors**, so no evidence of failing CPU silicon. **Root cause \(probable\):** GPU = Arrow Lake integrated Xe \(iGPU\), so the TDRs and the watchdog timeout are the same package. Out-of-date Intel graphics driver identified as primary culprit. No hardware fault indicated. **Action taken:** Updated Intel iGPU graphics driver, and all other drivers. 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters

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41821 - rclingan - 6/25 2:15 pm - 77373 - a-4819 crashing
Notes longer than 500 characters