Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 9:27:59 pm took 0.40 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « May 2026 » Company: all Ticket: all User: fdrewett [x] Type: Remote [x] Role: all Bill: all Timesheet: all 4/27 5/4 5/11 5/18 5/25 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 83% (5 of 6)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 39614 | BMS | AIAM | fdrewett | 5/1 | 7:30 am | 8:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75248 | JT ATM Down | 0 | worked with Steven. The issue was with the ZT Bridge was offline | 0 | |||||||
| 2 | 39655 | BMS | HH | fdrewett | 5/1 | 2:00 pm | 9:00 pm | 7.00 | 7.00 | 0 | 1050.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | MX Cutover and final data migration | 0 | |||||||
| 3 | 39663 | BMS | HH | fdrewett | 5/2 | Sat | 9:00 pm | 10:00 pm | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | triple-checking the migration of the email and shared drives | 0 | ||||||
| 4 | 39664 | BMS | HH | fdrewett | 5/3 | Sun | 12:00 pm | 2:00 pm | 2.00 | 2.00 | 0 | 300.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | final audit of the migrated data. | 0 | ||||||
| 5 | 39954 | BMS | HH | fdrewett | 5/5 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Meeting with Melissa, Jesse, and Ryan. | 0 | |||||||
| 6 | 39953 | BMS | AIAM | fdrewett | 5/5 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75350 | Rebecca working from home | 0 | Worked on setting up the laptop for Rebecca to work from home. | 0 | |||||||
| 7 | 39952 | BMS | AIAM | fdrewett | 5/5 | 11:00 am | 11:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75349 | Paul needs access to the OMNI Servers | 0 | Remote - Worked with Sal on getting Paul access to all the OMNI servers on his laptop. | 0 | |||||||
| 8 | 39956 | BMS | JGCPA | fdrewett | 5/5 | 1:30 pm | 3:00 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75348 | Phones at the office are dropping off | 0 | Remote after extensive testing of the phone system, we found that the issue is caused by the router. The router is an old pfSense that is blocking some of the necessary traffic for the phone system. We made the decision to swap out the router for a Unifi Gateway Fiber. | 0 | |||||||
| 9 | 39959 | BMS | AIAM | fdrewett | 5/6 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75385 | email attachment issues - Pam | 0 | We worked with Pam on changing the view and outlook that was blocking her ability to view previous message attachments. | 0 | |||||||
| 10 | 39960 | BMS | IC | fdrewett | 5/6 | 10:30 am | 11:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75386 | Insight - Unable to open outlook.com and trouble sending mail | 0 | remote Courtney called in to report trouble with Microsoft 365. After some troubleshooting on the machine, we found that Microsoft was having an outage with email in Microsoft 365. | 0 | |||||||
| 11 | 39962 | BMS | HH | fdrewett | 5/6 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Stopped by AOC to take a look at the trouble updating the bed log. We found that the issue was still with the version of the desktop software installed on the workstations. While we get that sorted, we are going to have them use the web-based version of Excel from Teams. | 0 | |||||||
| 12 | 39957 | BMS | JGCPA | fdrewett | 5/6 | 12:00 pm | 2:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75292 | Phone Issues | 0 | Onsite - swapped out the pfSense router for the new unified gateway fiber, copied over all the firewall settings, and worked on configuring the VPN for remote users. Tested and the phone system is working. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 13 | 39965 | BMS | OMNI | fdrewett | 5/7 | 9:45 am | 11:30 am | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75488 | Weekly meeting. | 0 | Omni weekly meeting | 0 | |||||||
| 14 | 39914 | BMS | JGCPA | fdrewett | 5/8 | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75456 | VPN | 0 | remoted in and updated the vpn connection for the new router | 0 | |||||||
| 15 | 39993 | BMS | JGCPA | fdrewett | 5/11 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75501 | VPN Setup for Lindsey | 0 | worked with Lindsey on installing the new vpn and testing the connection to the server | 0 | |||||||
| 16 | 39998 | BMS | AIAM | fdrewett | 5/11 | 10:30 am | 11:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75511 | Pam Access to the Payroll Shared Box | 0 | Remoted in to A-4714 to get Pam logged in to her email. updated the shared mailbox settings - added Pam read and send | 0 | |||||||
| 17 | 40131 | BMS | AIAM | fdrewett | 5/12 | 12:00 pm | 12:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 1 | 7/26 CS notes containing "onsite" not an issue here | Call with Support from Doge. They requested that the sensors be installed and adopted before the next step. Called Richard and he is going to install the sensors and asked me to be onsite at 7am tomorrow | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | ||||
| 18 | 40530 | BMS | OMNI | fdrewett | 5/14 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 76073 | Omni Time Tracking | 0 | Weekly meeting for OMNI. | 0 | |||||||
| 19 | 40173 | BMS | PPT | fdrewett | 5/15 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/11 | Help Desk 2.1 | Billed | -Closed | 75662 | PTA Student | 1 | 7/26 CS exposed creds not an issue here per Frank | Amber Jones Google: ajones@paradigmnm.com Paradigm123! Server Login: ajones Paradigm123! Amber is good to go. Let us know if you have any trouble on Monday. | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | ||||
| 20 | 40252 | BMS | AIAM | fdrewett | 5/18 | 10:30 am | 11:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75758 | AMR - ATM Offline | 0 | Worked with Kari over the phone and found that the server for the atm was powered off. walked her through the reboot. Resent the configuration to the ATM and tested. Spent some time looking at the logs to see if we could find the reason for the outage. looks like there was a power outage for a moment | 0 | |||||||
| 21 | 40539 | BMS | CT | fdrewett | 5/19 | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75813 | Time Clock Dropping off the network | 0 | Worked with Chuck over the phone and determined that the issue might be the Wi-Fi signal for the time clock. We made the decision to hardwire it for the main office. | 0 | |||||||
| 22 | 40549 | BMS | OMNI | fdrewett | 5/21 | 8:15 am | 11:00 am | 2.75 | 2.75 | 0 | 343.75 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 76073 | Omni Time Tracking | 0 | Review of the notes for the last couple of meetings and another round of security audits using wazuh and the scripts that we used to audit the security last time. Looks like we're still in the same state of having some unpatched vulnerabilities. Worked on getting the things ordered up for Encino Metals after the Amazon account was canceled. | 0 | |||||||
| 23 | 40556 | BMS | IC | fdrewett | 5/25 | 7:00 pm | 10:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 68298 | Server & User Cal | 1 | 7/26 CS long notes ok | Completed Insight Construction domain controller migration project. Demoted legacy INSIGHTPDC \(Server 2019 Essentials\) after confirming INSIGHT-DC01 \(Server 2022\) was holding all FSMO roles, replicating cleanly, and serving as a Global Catalog. Pre-demotion work: - Verified FSMO roles, AD replication, dcdiag, SYSVOL/DFS-R health on both DCs - Stopped and disabled DHCP service on INSIGHTPDC - Removed DHCP authorization from AD for INSIGHTPDC and a ghost record \(INSIGHTBDC\) left from a long-decommissioned secondary DC - Confirmed AD-aware backups of both servers prior to demotion Demotion: - Ran Uninstall-ADDSDomainController on INSIGHTPDC; completed cleanly with auto-reboot - INSIGHTPDC now running as domain-joined member server Post-demotion cleanup: - Verified INSIGHT-DC01 is sole DC, dcdiag clean, advertising properly - Removed two pre-existing stale NS records from DNS \(insightbdc and winserver\) plus an orphan A record for winserver - Updated INSIGHT-DC01 DNS client config to point at self + loopback only Remaining items handed off to ticket follow-up: - 24-48 hour soak period to monitor for auth/GP issues - License conversion of INSIGHT-DC01 from Server 2022 Eval to Standard \(~97 days until eval expiry\) - Final shutdown and decommission of INSIGHTPDC after soak period | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 24 | 40573 | BMS | AIAM | fdrewett | 5/26 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76109 | New voicemail from Acme Main (505) 345-2457 | 0 | Installed the file conversion tool and tested with Pam | 0 | |||||||
| 25 | 40576 | BMS | AIAM | fdrewett | 5/26 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76113 | Sal unable to login to ninja | 0 | Worked with Sal on getting access to the Ninja account. Needed to reset the password from the Ninja side and had her log back in. Updated her saved password in Firefox. | 0 | |||||||
| 26 | 40617 | BMS | AIAM | fdrewett | 5/26 | 3:00 pm | 4:30 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76206 | AMR - issues with the IR camera for the mill | 0 | Installed and configured pingplugger on the rail scale computer AMR, and configured monitoring for: * the router * the switch at the truck scale * the switch in the PLC cabinet out at the mill * the switch up in the crow's nest * the IR camera at the crow's nest | 0 | |||||||
| 27 | 40793 | BMS | OMNI | fdrewett | 5/28 | 10:30 am | 12:00 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76073 | Omni Time Tracking | 0 | Weekly meeting plus a meeting with Jacob on the process for the security audit | 0 | |||||||
| 28 | 40795 | BMS | IC | fdrewett | 5/28 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | DoNotBill | 5/25 | Help Desk 2.1 | WrittenOff | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 1 | 7/26 CS written off entry not an issue (see notes) | Assisted Ryan with installing the laptops. Letting him build for the time. | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales | |||
| 29 | 40732 | BMS | SVC | fdrewett | 5/28 | 4:30 pm | 5:30 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76236 | OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy | 1 | 7/26 CS long notes ok | Initial triage of OBS biller RDP slowness complaint on SVC-RDP01. Confirmed server health \(CPU/RAM/disk/NIC clean\), verified RDP UDP transport config is correct on server, confirmed firewall rule allows TCP+UDP/3389 from OBS whitelisted IP. Tested network path from server to OBS public IP \(38 ms, 0% loss, clean traceroute\). RemoteFX session counters showed 400 ms TCP RTT and 0 UDP RTT but likely idle/probe readings -- needs re-test during active biller work. Server side and SVC-side network ruled out; remaining suspects all OBS-side. Pending callback to OBS to gather workstation and network details. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 30 | 40802 | BMS | AIAM | fdrewett | 5/29 | 1:30 pm | 2:30 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75823 | Meet with Keaton about AI for the yard at AMR | 0 | Meeting with Keaton and Kyle about the plan for implementing the AI for the bin tracking. Looks like Kyle and one of his buddies are going to take the lead. We will be in a supporting role, installing hardware and cameras, that type of thing. | 0 |
Legend:
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Tickets with over 5 hours in the current view (2)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 12.00 | 71559 | HH | Migration to M365 Time Tracking |
| 5.25 | 76073 | OMNI | Omni Time Tracking |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not correspondence or sales | 1 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 2 |
| Total | 3 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not correspondence or sales | 1 |
| Notes | Notes longer than 500 characters | 2 |
| Notes | Possible exposed credentials | 1 |
| Total | 4 | |