Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:39:41 pm took 0.70 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « May 2026 » Company: all Ticket: all User: mleasure [x] Type: all Role: Standard Technician [x] Bill: all Timesheet: all 4/27 5/4 5/11 5/18 5/25 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 83% (5 of 6)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 39720 | BMS | HH | mleasure | 5/4 | 8:00 am | 9:34 am | 1.57 | 1.75 | 0 | 262.50 | Onsite | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Showed up with Frank to help assist users at Annex log into 365 and all their apps | 0 | |||||||
| 2 | 39721 | BMS | HH | mleasure | 5/4 | 9:35 am | 9:53 am | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Drove from Annex to Gateway | 0 | |||||||
| 3 | 39722 | BMS | HH | mleasure | 5/4 | 9:54 am | 12:31 pm | 2.62 | 2.75 | 0 | 412.50 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Assisted users at Gateway to log in and learn 365 | 0 | |||||||
| 4 | 39723 | BMS | HH | mleasure | 5/4 | 1:19 pm | 1:51 pm | 0.53 | 0.75 | 0 | 112.50 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Assisted users again with more 365 connections | 0 | |||||||
| 5 | 39738 | BMS | HH | mleasure | 5/4 | 3:19 pm | 3:44 pm | 0.42 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Updated ITGlue with 365 admin password OTP not working | 0 | |||||||
| 6 | 39819 | BMS | AIAM | mleasure | 5/6 | 8:14 am | 8:40 am | 0.43 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75377 | New Accounting Laptop | 0 | Travel time for onsite visit. | 0 | |||||||
| 7 | 39820 | BMS | AIAM | mleasure | 5/6 | 8:41 am | 8:44 am | 0.05 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75377 | New Accounting Laptop | 0 | Picked up laptop | 0 | |||||||
| 8 | 39825 | BMS | NMLGL | mleasure | 5/6 | 9:41 am | 9:58 am | 0.28 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 74383 | A few issues at the Osuna NMLGL office | 1 | 7/26 CS fixed travel entered as remote | Travel time for onsite visit. | 1 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company) | Work Type: No onsite entry found for travel (based on tech, date, company) | ||||
| 9 | 39826 | BMS | NMLGL | mleasure | 5/6 | 9:59 am | 10:45 am | 0.77 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 74383 | A few issues at the Osuna NMLGL office | 1 | 7/26 CS long notes ok | Reviewed workstation disk usage and installed WinDirStat to identify large files and folders contributing to low disk space. Found Outlook OST file consuming approximately 50 GB of storage. Adjusted Outlook cached Exchange mode settings to retain 5 years of email locally and advised user older email can still be accessed through Microsoft 365 webmail as needed. Recommended use of Outlook rules and mailbox cleanup practices to help reduce mailbox size over time. Also investigated Adobe sign-in issue and confirmed application functionality after signing the user back into their Adobe account. Reviewed Microsoft OneDrive sync status and initiated synchronization process. Noted multiple sync-related issues/red X indicators and advised user we will follow up after synchronization progresses to verify whether storage usage and sync behavior improve. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 10 | 39837 | BMS | JGCPA | mleasure | 5/6 | 11:31 am | 11:50 am | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75292 | Phone Issues | 0 | Travel time for onsite visit. | 1 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company) | Work Type: No onsite entry found for travel (based on tech, date, company) | |||||
| 11 | 39838 | BMS | JGCPA | mleasure | 5/6 | 11:51 am | 12:31 pm | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75292 | Phone Issues | 0 | Worked with Frank. We swapped the router and then tested all the phones and verified with end users | 0 | |||||||
| 12 | 39843 | BMS | HH | mleasure | 5/6 | 1:56 pm | 2:05 pm | 0.15 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel time for onsite visit. | 0 | |||||||
| 13 | 39844 | BMS | HH | mleasure | 5/6 | 2:06 pm | 2:20 pm | 0.23 | 1.00 | 0 | 150.00 | Onsite | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Powered down machine and added additional ram | 0 | |||||||
| 14 | 39850 | BMS | AIAM | mleasure | 5/6 | 3:05 pm | 4:12 pm | 1.12 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75377 | New Accounting Laptop | 0 | Unboxed laptop Changed activation keys to update to Windows 11 Pro Running Windows update | 0 | |||||||
| 15 | 39856 | BMS | AIAM | mleasure | 5/7 | 7:31 am | 8:02 am | 0.52 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75377 | New Accounting Laptop | 0 | Running additional updates on the machine Installed Ninja Verified it was installed and running scripts | 0 | |||||||
| 16 | 39861 | BMS | JGCPA | mleasure | 5/7 | 8:30 am | 8:44 am | 0.23 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | NoCharge | 5/4 | Help Desk 2.1 | Billed | -Closed | 75408 | New voicemail from Robert Clark Main Office Line (505) 884-3703 | 0 | Updated the tickets and called and informed them we will be getting them setup ASAP once Frank is out of his meeting | 0 | |||||||
| 17 | 39915 | BMS | AIAM | mleasure | 5/8 | 8:36 am | 9:25 am | 0.82 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/4 | Help Desk 2.1 | Billed | -Closed | 75377 | New Accounting Laptop | 0 | Installed Zerotier Setup account for Pam 123acme! setup RDP on Pam account Boxed up | 0 | |||||||
| 18 | 39918 | BMS | NMLGL | mleasure | 5/8 | 9:26 am | 9:49 am | 0.38 | 0.50 | 0 | 62.50 | Correspondence NC | Standard Technician | DoNotBill | 5/4 | Help Desk 2.1 | WrittenOff | -Closed | 74383 | A few issues at the Osuna NMLGL office | 1 | 7/26 CS fixed correspondence marked as billable | Deborah, I wanted to touch base with you and see if you noticed any issues with OneDrive since I was there the other day. Please let me know. Thanks Marc | 0 | ||||||
| 19 | 39937 | BMS | IC | mleasure | 5/8 | 2:49 pm | 3:59 pm | 1.17 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 5/4 | Projects | ReadyToBill | In Progress | 73519 | GPO Cleanup | 1 | 7/26 CS board ok | Moved printers from PDC to DC01 and adjusted GPOs | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 20 | 40017 | BMS | IC | mleasure | 5/11 | 1:00 pm | 3:11 pm | 2.18 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 5/11 | Projects | ReadyToBill | In Progress | 73519 | GPO Cleanup | 1 | 7/26 CS board ok | worked with Frank Troubleshooting issues with FSMO roles and printing | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 21 | 40740 | BMS | MEC | mleasure | 5/29 | 8:50 am | 9:37 am | 0.78 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76310 | Verlyn email sync issues | 0 | Monitoring mailbox updates. Still updating | 0 | |||||||
| 22 | 40752 | BMS | MEC | mleasure | 5/29 | 9:46 am | 11:01 am | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76310 | Verlyn email sync issues | 0 | Mailbox got stuck at update with 1B left. Closed and reopened and it begun updating again at 3.99GB | 0 | |||||||
| 23 | 40755 | BMS | MEC | mleasure | 5/29 | 11:05 am | 11:59 am | 0.90 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76310 | Verlyn email sync issues | 0 | Continued monitoring. | 0 | |||||||
| 24 | 40773 | BMS | NMLGL | mleasure | 5/29 | 1:00 pm | 1:25 pm | 0.42 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | Travel time for onsite visit. | 0 | |||||||
| 25 | 40774 | BMS | NMLGL | mleasure | 5/29 | 1:26 pm | 3:34 pm | 2.13 | 2.25 | 0 | 281.25 | Onsite | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | Worked with Ryan onsite. We installed Cable drop setting up most of the workstation and installed an AP and network switch. | 0 |
Legend:
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 6.75 | 71559 | HH | Migration to M365 Time Tracking |
Errors
| Field | Message | Count |
|---|---|---|
| Work Type | No onsite entry found for travel (based on tech, date, company) | 2 |
| Total | 2 | |
Notices
| Field | Message | Count |
|---|---|---|
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 2 |
| Notes | Notes longer than 500 characters | 1 |
| Total | 3 | |