Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:41:18 pm took 0.95 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « May 2026 » Company: all Ticket: all User: all Type: all Role: Standard Technician [x] Bill: all Timesheet: 4/27 5/4 5/11 5/18 5/25 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (7 of 7)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 40556 | BMS | IC | fdrewett | 5/25 | 7:00 pm | 10:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 68298 | Server & User Cal | 1 | 7/26 CS long notes ok | Completed Insight Construction domain controller migration project. Demoted legacy INSIGHTPDC \(Server 2019 Essentials\) after confirming INSIGHT-DC01 \(Server 2022\) was holding all FSMO roles, replicating cleanly, and serving as a Global Catalog. Pre-demotion work: - Verified FSMO roles, AD replication, dcdiag, SYSVOL/DFS-R health on both DCs - Stopped and disabled DHCP service on INSIGHTPDC - Removed DHCP authorization from AD for INSIGHTPDC and a ghost record \(INSIGHTBDC\) left from a long-decommissioned secondary DC - Confirmed AD-aware backups of both servers prior to demotion Demotion: - Ran Uninstall-ADDSDomainController on INSIGHTPDC; completed cleanly with auto-reboot - INSIGHTPDC now running as domain-joined member server Post-demotion cleanup: - Verified INSIGHT-DC01 is sole DC, dcdiag clean, advertising properly - Removed two pre-existing stale NS records from DNS \(insightbdc and winserver\) plus an orphan A record for winserver - Updated INSIGHT-DC01 DNS client config to point at self + loopback only Remaining items handed off to ticket follow-up: - 24-48 hour soak period to monitor for auth/GP issues - License conversion of INSIGHT-DC01 from Server 2022 Eval to Standard \(~97 days until eval expiry\) - Final shutdown and decommission of INSIGHTPDC after soak period | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 2 | 40573 | BMS | AIAM | fdrewett | 5/26 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76109 | New voicemail from Acme Main (505) 345-2457 | 0 | Installed the file conversion tool and tested with Pam | 0 | |||||||
| 3 | 40576 | BMS | AIAM | fdrewett | 5/26 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76113 | Sal unable to login to ninja | 0 | Worked with Sal on getting access to the Ninja account. Needed to reset the password from the Ninja side and had her log back in. Updated her saved password in Firefox. | 0 | |||||||
| 4 | 40616 | BMS | AIAM | fdrewett | 5/26 | 10:30 am | 11:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75827 | AMR - New Laptop for Richard Scroggins | 0 | Travel time for onsite visit. | 0 | |||||||
| 5 | 40615 | BMS | AIAM | fdrewett | 5/26 | 11:00 am | 1:00 pm | 2.00 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75827 | AMR - New Laptop for Richard Scroggins | 0 | Worked with Richard on configuring the laptop and setting up office and email. Took a look at the sensors inside the Dodge software. Relabeled and reconnected each of those guys so they're correctly identified in the system. | 0 | |||||||
| 6 | 40617 | BMS | AIAM | fdrewett | 5/26 | 3:00 pm | 4:30 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76206 | AMR - issues with the IR camera for the mill | 0 | Installed and configured pingplugger on the rail scale computer AMR, and configured monitoring for: * the router * the switch at the truck scale * the switch in the PLC cabinet out at the mill * the switch up in the crow's nest * the IR camera at the crow's nest | 0 | |||||||
| 7 | 40805 | BMS | SVC | fdrewett | 5/27 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | DoNotBill | 5/25 | Help Desk 2.1 | WrittenOff | -Closed | 75304 | Quote for new desktop PC | Letting Gabe bill for this one. | 1 | 7/26 CS marked as Do Not Bill per Frank | Steps taken: * Arrived onsite * Setup kiosk workstation with Frank and confirmed two other computers were accessible in ninja * Assisted with scanning issue Next Steps: * Notes and time entry | 5 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales, Notes: Duplicate notes; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales, Int Notes: Internal notes | Work Type: No travel entry found for onsite (based on tech, date, company) | Entry Status: Status = 'WrittenOff', work type not correspondence or sales, Notes: Duplicate notes | Bill: Status = 'DoNotBill', work type not correspondence or sales, Int Notes: Internal notes | |
| 8 | 40793 | BMS | OMNI | fdrewett | 5/28 | 10:30 am | 12:00 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76073 | Omni Time Tracking | 0 | Weekly meeting plus a meeting with Jacob on the process for the security audit | 0 | |||||||
| 9 | 40795 | BMS | IC | fdrewett | 5/28 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | DoNotBill | 5/25 | Help Desk 2.1 | WrittenOff | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 1 | 7/26 CS written off entry not an issue (see notes) | Assisted Ryan with installing the laptops. Letting him build for the time. | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales | |||
| 10 | 40732 | BMS | SVC | fdrewett | 5/28 | 4:30 pm | 5:30 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76236 | OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy | 1 | 7/26 CS long notes ok | Initial triage of OBS biller RDP slowness complaint on SVC-RDP01. Confirmed server health \(CPU/RAM/disk/NIC clean\), verified RDP UDP transport config is correct on server, confirmed firewall rule allows TCP+UDP/3389 from OBS whitelisted IP. Tested network path from server to OBS public IP \(38 ms, 0% loss, clean traceroute\). RemoteFX session counters showed 400 ms TCP RTT and 0 UDP RTT but likely idle/probe readings -- needs re-test during active biller work. Server side and SVC-side network ruled out; remaining suspects all OBS-side. Pending callback to OBS to gather workstation and network details. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 11 | 40802 | BMS | AIAM | fdrewett | 5/29 | 1:30 pm | 2:30 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75823 | Meet with Keaton about AI for the yard at AMR | 0 | Meeting with Keaton and Kyle about the plan for implementing the AI for the bin tracking. Looks like Kyle and one of his buddies are going to take the lead. We will be in a supporting role, installing hardware and cameras, that type of thing. | 0 | |||||||
| 12 | 40670 | BMS | SVC | ggonzales | 5/27 | 1:43 pm | 2:02 pm | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 0 | Travel time for onsite visit. | 0 | |||||||
| 13 | 40671 | BMS | SVC | ggonzales | 5/27 | 2:02 pm | 3:09 pm | 1.12 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 1 | 7/26 CS duplicate notes not an issue here | Steps taken: * Arrived onsite * Setup kiosk workstation with Frank and confirmed two other computers were accessible in ninja * Assisted with scanning issue Next Steps: * Notes and time entry | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | ||||
| 14 | 40672 | BMS | SVC | ggonzales | 5/27 | 3:26 pm | 3:57 pm | 0.52 | 0.75 | 0 | 93.75 | Admin | Standard Technician | DoNotBill | 5/25 | Help Desk 2.1 | WrittenOff | -Closed | 75304 | Quote for new desktop PC | 1 | 7/30 fixed 'IDK' work type (best guess; not reviewed w/ GG or FD) | Steps taken: * Created ticket from an onsite request * Notes and time entry Next Steps: | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not correspondence or sales | Entry Status: Status = 'WrittenOff', work type not correspondence or sales | Bill: Status = 'DoNotBill', work type not correspondence or sales | |||
| 15 | 40740 | BMS | MEC | mleasure | 5/29 | 8:50 am | 9:37 am | 0.78 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76310 | Verlyn email sync issues | 0 | Monitoring mailbox updates. Still updating | 0 | |||||||
| 16 | 40752 | BMS | MEC | mleasure | 5/29 | 9:46 am | 11:01 am | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76310 | Verlyn email sync issues | 0 | Mailbox got stuck at update with 1B left. Closed and reopened and it begun updating again at 3.99GB | 0 | |||||||
| 17 | 40755 | BMS | MEC | mleasure | 5/29 | 11:05 am | 11:59 am | 0.90 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76310 | Verlyn email sync issues | 0 | Continued monitoring. | 0 | |||||||
| 18 | 40773 | BMS | NMLGL | mleasure | 5/29 | 1:00 pm | 1:25 pm | 0.42 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | Travel time for onsite visit. | 0 | |||||||
| 19 | 40774 | BMS | NMLGL | mleasure | 5/29 | 1:26 pm | 3:34 pm | 2.13 | 2.25 | 0 | 281.25 | Onsite | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76023 | New setup for Front desk/ Luisa | 0 | Worked with Ryan onsite. We installed Cable drop setting up most of the workstation and installed an AP and network switch. | 0 | |||||||
| 20 | 40578 | BMS | SVC | rclingan | 5/26 | 8:00 am | 10:00 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 1 | 7/26 CS notes containing "onsite" not an issue here | setup desktops remotely prepare desktops to be domain joined onsite | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | ||||
| 21 | 40567 | BMS | HH | rclingan | 5/26 | 9:15 am | 9:40 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | BilledAgreement | -Closed | 76110 | SQL injection probe hitting donation form | 0 | Create transport rule to temporarily send all email from this form to quarantine. Notify jesse to contact the web developers to have this fixed asap and get back to us so we can remove the transport rule and mail can continue to flow as needed. | 0 | |||||||
| 22 | 40577 | BMS | NMLGL | rclingan | 5/26 | 10:30 am | 10:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76115 | Help with setup for Luisa | 0 | jump in with luisa and show her the access to shared drives for server. pinned to quick access global and her scans folder set outlook classic up for email and pin to taskbar as well as other office applications provided luisa with best contact methods to submit any further support requests. | 0 | |||||||
| 23 | 40584 | BMS | HH | rclingan | 5/26 | 10:51 am | 11:40 am | 0.82 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | BilledAgreement | -Closed | 76116 | jamie adobe issues with new computer | 0 | Fixed jamies adobe on new laptop | 0 | |||||||
| 24 | 40590 | BMS | HH | rclingan | 5/26 | 11:42 am | 12:25 pm | 0.72 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | BilledAgreement | -Closed | 76122 | Entra IdP binding for unifi | 0 | Enabled and tested entra IdP binding network works with windows credentials and then asks for wifi password. | 0 | |||||||
| 25 | 40649 | BMS | HH | rclingan | 5/27 | 10:45 am | 11:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | BilledAgreement | -Closed | 76116 | jamie adobe issues with new computer | 0 | run printer remediation on jamie new laptop to install printers. | 0 | |||||||
| 26 | 40648 | BMS | SVC | rclingan | 5/27 | 12:49 pm | 12:52 pm | 0.05 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76236 | OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy | 0 | Remote into Remote desktop server and end crystal instances to allow client to update for all users on the rds. | 0 | |||||||
| 27 | 40710 | BMS | IC | rclingan | 5/28 | 11:02 am | 11:19 am | 0.28 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76277 | Lisa needs help printing from her outlook | 0 | Worked with lisa to fix issue with outlook on the web not printing. - url was updated and needed to be added to allow popups in site settings - content in the email was blocked | 0 | |||||||
| 28 | 41080 | BMS | NMLGL | rclingan | 5/29 | 1:20 pm | 1:43 pm | 0.38 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75779 | Network Expansion | 0 | Travel for onsite visit. | 0 | |||||||
| 29 | 41079 | BMS | NMLGL | rclingan | 5/29 | 1:43 pm | 3:36 pm | 1.88 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75779 | Network Expansion | 0 | Onsite Install of network equipment. Moved ethernet to new front desk for In-wall ap replaced access point at rack replaced network switch in rack | 0 |
Legend:
(hover over fields for details)
Errors
| Field | Message | Count |
|---|---|---|
| Work Type | No travel entry found for onsite (based on tech, date, company) | 1 |
| Total | 1 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not correspondence or sales | 3 |
| Notes | Duplicate notes | 2 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 6 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not correspondence or sales | 3 |
| Int Notes | Internal notes | 1 |
| Notes | Notes longer than 500 characters | 2 |
| Total | 6 | |