Home»Time Entries Audit loading ... [hide int notes] generated 8/9/2026 at 12:49:54 am took 0.79 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Apr 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: 3/30 4/6 4/13 4/20 4/27 [x] Board: all Entry Status: all Ticket Status: -Closed [x] Issue: all [reset] Progress: 0% (0 of 12)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 38584 | BMS | OMNI | fdrewett | 4/13 | 6:30 am | 7:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74132 | OMNI Server Migration | 0 | working with Kevin on post migration issues at AMR | 0 | |||||||
| 2 | 38582 | BMS | TSSNM | fdrewett | 4/13 | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74149 | Printer not working | 0 | Remoted in and found the computer acting as the print server had switched to a guest network and the firewall was blocking the incoming connections. | 0 | |||||||
| 3 | 38578 | BMS | AIAM | fdrewett | 4/13 | 9:15 am | 9:30 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 71784 | AMR - wifi in the office cutting out | 0 | Drive to Clients | 0 | |||||||
| 4 | 38579 | BMS | AIAM | fdrewett | 4/13 | 9:30 am | 10:30 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 71784 | AMR - wifi in the office cutting out | 0 | Installed the new access point in the main office. addresses a couple issues on the cashier station. | 0 | |||||||
| 5 | 38616 | BMS | PPT | fdrewett | 4/13 | 3:00 pm | 3:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74028 | Fwd: Fw: Enrollment 370127-01 | Took a look at the delivery reports for this email address | 0 | Hey Celeste, are you still having trouble with email from these guys? looks like one was blocked and the others were delivered. ![\[image\]](https://na.myconnectwise.net/v4_6_release/api/newinlineimages/ambitionscg/acb3196f-4907-4243-90c6-f52e1e9fa410/f008cba0-71e9-44a8-ab91-01a91d019f72) | 1 | Notices: Int Notes: Internal notes | Int Notes: Internal notes | ||||
| 6 | 38777 | BMS | IC | fdrewett | 4/15 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Admin | Standard Technician | DoNotBill | 4/13 | Help Desk 2.1 | WrittenOff | -Closed | 74270 | Damian Continued Email Issues | 0 | brain dump with Marc | 0 | |||||||
| 7 | 38775 | BMS | PPT | fdrewett | 4/15 | 9:15 am | 10:30 am | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74325 | Phones are having issues at Los Lunas and South Valley | 0 | working with Comcast on the poor connection at the los lunas location. after a long call with support, they are sending out a tech | 0 | |||||||
| 8 | 38810 | BMS | IC | fdrewett | 4/15 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74333 | File explorer Issues | 0 | The issue was caused by the group policy for the drive maps replacing rather than updating the current map | 0 | |||||||
| 9 | 38833 | BMS | PPT | fdrewett | 4/15 | 2:30 pm | 3:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74325 | Phones are having issues at Los Lunas and South Valley | 0 | Follow up call with Comcast. They are creating a new work order for an on-site. They said the tech will be there within the hour | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 10 | 38828 | BMS | HH | fdrewett | 4/15 | 4:30 pm | 4:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74356 | Colin Bulman | 0 | Colin is deactivated Thanks Patricia! | 0 | |||||||
| 11 | 38896 | BMS | PPT | fdrewett | 4/16 | 6:30 am | 7:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74325 | Phones are having issues at Los Lunas and South Valley | 0 | drive to clients | 0 | |||||||
| 12 | 38839 | BMS | PPT | fdrewett | 4/16 | 7:00 am | 8:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74325 | Phones are having issues at Los Lunas and South Valley | 0 | i did not hear back from comcast yesterday. Headed onsite to check out the equipment. Rebooted the modem and router. Tested the modem with the router connected. Still issues. Called in to comcast and they are now reporting an outage. ETA 3pm | 0 | |||||||
| 13 | 38895 | BMS | IC | fdrewett | 4/16 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74270 | Damian Continued Email Issues | 0 | reviewed the situation with Damians email and sent an email with recommendations to Courtney | 0 | |||||||
| 14 | 38894 | BMS | OMNI | fdrewett | 4/16 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74394 | Omni Weekly Meeting | 0 | weekly meeting | 0 | |||||||
| 15 | 38899 | BMS | NMLGL | fdrewett | 4/16 | 12:30 pm | 1:15 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74377 | Randall Van Vleck server access | 0 | worked with Randell on reconfiguring the vpn on his mac | 0 | |||||||
| 16 | 38893 | BMS | AIAM | fdrewett | 4/16 | 2:00 pm | 3:45 pm | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74316 | New Laptop for Crystal | 0 | setting up the laptop at the office. joined the domain and configured the shares. installed office and added the email account. reached out to Todd to install sage | 0 | |||||||
| 17 | 38911 | BMS | MEC | fdrewett | 4/17 | 5:00 am | 6:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74399 | Free Space on MEC-DC02 | 0 | remoted in and cleaned an additional 200gb in the e: drive. there is a backup folder for Jana i need to ask about | 0 | |||||||
| 18 | 38935 | BMS | AIAM | fdrewett | 4/17 | 6:30 am | 8:00 am | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | onsite working with Richard. found the sensor that he installed and configured in the app. We have it connected but it needs a bunch of info from the bearing that it is monitoring. need to reach out to the vendor for support | 0 | |||||||
| 19 | 38959 | BMS | IC | fdrewett | 4/17 | 10:04 am | 10:23 am | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | DoNotBill | 4/13 | Help Desk 2.1 | WrittenOff | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Travel for onsite visit. | 3 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company); Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Work Type: No onsite entry found for travel (based on tech, date, company) | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | |||
| 20 | 38945 | BMS | TFF | fdrewett | 4/17 | 10:40 am | 10:50 am | 0.17 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 73831 | Jerome Battery Backup | 0 | Travel for onsite visit. | 1 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company) | Work Type: No onsite entry found for travel (based on tech, date, company) | |||||
| 21 | 40065 | BMS | AIAM | fdrewett | 4/17 | 6:20 pm | 6:30 pm | 0.17 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | Added manually by Curtis 5/12/26 | 0 | Travel for onsite visit. | 1 | Notices: Int Notes: Internal notes | Int Notes: Internal notes | ||||
| 22 | 38982 | BMS | OMNI | fdrewett | 4/19 | Sun | 12:00 pm | 3:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74394 | Omni Weekly Meeting | 0 | Testing of the new AMR Server | 0 | ||||||
| 23 | 38923 | BMS | NMLGL | mleasure | 4/17 | 8:49 am | 8:51 am | 0.03 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 4/13 | Help Desk 2.1 | WrittenOff | -Closed | 74383 | A few issues at the Osuna NMLGL office | 0 | Deborah, Ryan asked me to reach out and find out when you will be available today to troubleshoot the issues on your machine. Respectfully, Marc | 0 | |||||||
| 24 | 38587 | BMS | NMFFL | rclingan | 4/13 | 8:46 am | 9:01 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | Travel To client for onsite visit. | 0 | |||||||
| 25 | 38588 | BMS | NMFFL | rclingan | 4/13 | 9:01 am | 9:35 am | 0.57 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | onsite setup with collette to make sure she is good on the macbook. we need to add a few emails still. | 0 | |||||||
| 26 | 38589 | BMS | AIAM | rclingan | 4/13 | 9:35 am | 9:44 am | 0.15 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | Travel for onsite visit. | 0 | |||||||
| 27 | 38590 | BMS | AIAM | rclingan | 4/13 | 9:44 am | 10:17 am | 0.55 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | onsite visit to look at ir camera for mill and reset switch in the north building as it is showing offline | 0 | |||||||
| 28 | 38574 | BMS | HH | rclingan | 4/13 | 10:17 am | 10:25 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74140 | URGENT - New Hire Email Credentials | 0 | Created new user and sent info to hr@ | 0 | |||||||
| 29 | 38585 | BMS | HH | rclingan | 4/13 | 10:55 am | 11:10 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74148 | Arleen (Eileen) Kerr | 0 | deleted user account. | 0 | |||||||
| 30 | 38586 | BMS | IC | rclingan | 4/13 | 11:10 am | 11:25 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74151 | damian continued email issues | 0 | fixed issues with damian email by clearing cache and trying again. | 0 | |||||||
| 31 | 38592 | BMS | NMFFL | rclingan | 4/13 | 11:25 am | 12:24 pm | 0.98 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | worked to add remaining needs to macbook emails, box drive, clio drive etc. | 0 | |||||||
| 32 | 38678 | BMS | HH | rclingan | 4/14 | 9:18 am | 9:33 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74185 | 5055546208 | 0 | Travel for onsite visit | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 33 | 38679 | BMS | HH | rclingan | 4/14 | 9:33 am | 10:00 am | 0.45 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74185 | 5055546208 | 0 | reset phone and returned to patricia | 0 | |||||||
| 34 | 38683 | BMS | NMLGL | rclingan | 4/14 | 12:00 pm | 12:10 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 73604 | Laptop Request for Trial | 0 | spoke with giovanna about the laptop, the trial has been moved from may to august. will reach out to Nick about what the next steps for this laptop are. | 0 | |||||||
| 35 | 38689 | BMS | NMLGL | rclingan | 4/14 | 12:11 pm | 12:26 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74213 | NMLGL - Charles email issues on iphone. | 0 | reached out to charles regarding email issues | 0 | |||||||
| 36 | 38687 | BMS | HH | rclingan | 4/14 | 12:39 pm | 12:54 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74216 | Arias New Printer | 0 | work with jesse to install brother printer and test printing and scanning. this printer is not going to work, scheduled to swap with 3780cdw that is in tech area. | 0 | |||||||
| 37 | 38713 | BMS | NMFFL | rclingan | 4/14 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74211 | Fw: Proposal Meeting: NM Financial and Family Law meeting with SEGRA | 0 | Ring network vs lateral Dual uplinks 645 xfinity internet 775 xfinity voice Extension from 2nd floor for internet no equipment in closet 100 Mb/s 575 200 Mb/s 650 36 Month Terms 1 static fiber Call pricing 305 monthly One time 245 10 handsets 2 trio handsets 1 911 fee 880 total monthly w/ 575 monthly network costs 955 total w/200 mb/s service UCAS integrated to teams potentially in the future Main advantage will be the ability to set and change hunt groups extensions forwards etc without getting support involved through Sky voice administration interface | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 38 | 38717 | BMS | NMFFL | rclingan | 4/14 | 3:00 pm | 3:22 pm | 0.37 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74224 | Network Upgrades | 0 | Spoke with elizabeth regarding the proposal to upgrade the network while we install new service. We would like to replace the sonicwall with a Cloud Gateway Fiber, the 2 switches with 1 Pro Max 48 PoE and the 4 access points with 2 Pro 7 XGS access points. | 0 | |||||||
| 39 | 38727 | BMS | IC | rclingan | 4/14 | 3:55 pm | 4:10 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74256 | MS Projects for John Rescate | 0 | check microsoft licensing and verify if john has projects. added license to account. | 0 | |||||||
| 40 | 38780 | BMS | HH | rclingan | 4/15 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74274 | 2 phones at desk | 0 | Reset phones and rejoin mdm platform for both created new templates for both phones as the old ones did not include user names or groups for the devices | 0 | |||||||
| 41 | 38781 | BMS | HH | rclingan | 4/15 | 9:04 am | 9:37 am | 0.55 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74216 | Arias New Printer | 0 | Travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 42 | 38784 | BMS | HH | rclingan | 4/15 | 9:37 am | 10:10 am | 0.55 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74216 | Arias New Printer | 0 | Onsite to install new brother printer to replace the one jesse had installed prior that was having issues test printing and scanning with new printer remove old printer to recycle | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 43 | 38785 | BMS | HH | rclingan | 4/15 | 10:10 am | 10:17 am | 0.12 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74274 | 2 phones at desk | 0 | travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 44 | 38786 | BMS | HH | rclingan | 4/15 | 10:17 am | 10:25 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74274 | 2 phones at desk | 0 | dropped off phones with patricia | 0 | |||||||
| 45 | 38796 | BMS | NMFFL | rclingan | 4/15 | 11:27 am | 12:38 pm | 1.18 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74323 | Canva Subscription issue | 0 | Work on getting canva subscription, added shared payment method to apple business account. Setup canva team account and invite collette as a member In-App purchases are not supported with ABM/VPP licenses created scribe guide and shared with collette on how she can add application licenses herself. | 0 | |||||||
| 46 | 38849 | BMS | AIAM | rclingan | 4/15 | 2:00 pm | 2:17 pm | 0.28 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74316 | New Laptop for Crystal | 0 | Travel for onsite visit. | 0 | |||||||
| 47 | 38850 | BMS | AIAM | rclingan | 4/15 | 2:17 pm | 2:23 pm | 0.10 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74316 | New Laptop for Crystal | 0 | onsite setup of laptop in the server closet ensure laptop is powered on and connected to network for remote access by employee. | 0 | |||||||
| 48 | 38844 | BMS | SVC | rclingan | 4/16 | 8:00 am | 8:20 am | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74027 | New Dr setup | 0 | checked doctor computers at heights to ensure they are setup with catherine credentials and email. | 0 | |||||||
| 49 | 38845 | BMS | SVC | rclingan | 4/16 | 8:20 am | 9:00 am | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74300 | iPads for patient check in | 0 | Researched Ipad signature capture app, it still exists at 19.99 found crystalPM pdf on application setup for windows side [Help Center - Signature Pad's](https://help.crystalpm.com/hardware/signature-pads#h.xe7dk5opxxw) called support for verification on if this application is still supported and for any necessary requirements - awaiting callback discuss options with frank between topaz signature pad and the ipad both have their own difficulties and challenges, we need to await crystal callback for updated information before making a decision. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 50 | 38857 | BMS | NMLGL | rclingan | 4/16 | 9:00 am | 9:55 am | 0.92 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 73604 | Laptop Request for Trial | 0 | continued setup of laptop start installation of control center for dvt file playback install open vpn and create profile connect to server and map network drives | 0 | |||||||
| 51 | 38858 | BMS | SVC | rclingan | 4/16 | 9:55 am | 10:14 am | 0.32 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74378 | HFA review not working on all machines | 0 | worked with evie to determine the cause of the issue being a cord unplugged from the machine. once ethernet was restored the machines reconnected with no issues. | 0 | |||||||
| 52 | 38871 | BMS | NMLGL | rclingan | 4/16 | 10:15 am | 1:29 pm | 3.23 | 3.25 | 0 | 406.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 73604 | Laptop Request for Trial | 0 | worked to install control center and verify functionality. in order for it to install correctly i needed to turn off core isolation and windows firewall as well as grab a copy of crystal reports separately, then uninstall and reinstall the program. copied a dvt file from server and tested functionality. dropped off laptop with Nick and verified he is good to go. | 0 | |||||||
| 53 | 38870 | BMS | NMLGL | rclingan | 4/16 | 1:29 pm | 1:33 pm | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74383 | A few issues at the Osuna NMLGL office | 0 | The server is currently low on space and we are in the process of building an entirely new one. Once this is deployed we will work with you all to move the files over onto the new server. It sounds like Debbie is in urgent need of assistance, is there a time this afternoon that we can get on her computer and check it out? | 0 | |||||||
| 54 | 38882 | BMS | HH | rclingan | 4/16 | 1:38 pm | 1:53 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74392 | Assist with FY 27 estimations | 0 | sent jesse information on adobe licenses and cost Grammarly subscriptions are associated with kathys and mariar i believe. unsure on chatgpt subscriptions as we have not been involved in the purchase of these subscriptions | 0 | |||||||
| 55 | 38908 | BMS | HH | rclingan | 4/16 | 4:00 pm | 4:18 pm | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74392 | Assist with FY 27 estimations | 0 | work with jesse to provide foxit costs | 0 | |||||||
| 56 | 38943 | BMS | IC | rclingan | 4/17 | 10:04 am | 10:23 am | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Travel for onsite visit. | 0 | |||||||
| 57 | 38944 | BMS | IC | rclingan | 4/17 | 10:23 am | 10:40 am | 0.28 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | check in with angelo on status of new building and walk through site to view current drops and discuss any additional needs such as the conference room drops/electrical for tv plan to return next week to begin terminating drops installed by electricians. | 0 | |||||||
| 58 | 38946 | BMS | TFF | rclingan | 4/17 | 10:50 am | 10:55 am | 0.08 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 73831 | Jerome Battery Backup | 0 | Onsite visit to replace battery backup with surge protector. ensured desktop came back online after replacement. | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 59 | 38951 | BMS | NMLGL | rclingan | 4/17 | 11:26 am | 11:51 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74436 | Susan issues when connected to VPN | 0 | worked with susan to resolve her network issues by replacing the vpn configuration profile. | 0 | |||||||
| 60 | 38953 | BMS | HH | rclingan | 4/17 | 1:30 pm | 2:05 pm | 0.58 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74392 | Assist with FY 27 estimations | 0 | Sent info to jesse regarding adobe licenses for clarification. | 0 |
Legend:
(hover over fields for details)
Errors
| Field | Message | Count |
|---|---|---|
| Work Type | No onsite entry found for travel (based on tech, date, company) | 2 |
| Work Type | No travel entry found for onsite (based on tech, date, company) | 1 |
| Total | 3 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not admin, correspondence or sales | 1 |
| Notes | Notes contain 'travel', work type not travel | 3 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 5 |
| Total | 9 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not admin, correspondence or sales | 1 |
| Int Notes | Internal notes | 2 |
| Notes | Notes longer than 500 characters | 2 |
| Total | 5 | |