Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 11:38:29 pm took 0.44 seconds version: b85cbb8 helpers: v2

Territory: BMS Month: « Apr 2026 » Company: all Ticket: all User: all Type: all Role: Standard Technician [x] Bill: all Timesheet: all  3/30 4/6 4/13 4/20 4/27 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 87)

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 39094 BMS NMLGL dlovato 4/21 11:05 am 11:27 am 0.37 0.50 0 62.50 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74538 Ediscovery Help 0 * Called Giovanna * She has approximately 5,000 emails to review * It doesn't sound like searching or redaction will be needed, thus higher tier eDiscovery tools aren't needed * Recommended reviewing with a software called PST Viewer Pro * It can be set up to have a 15 day trial. * She is currently in the middle of a project but will reach out when she's ready to proceed * Download link: [Pst Viewer Pro|Outlook email viewer](https://www.pstviewer.com/) 0
2 39252 BMS NMLGL dlovato 4/23 2:57 pm 3:27 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74755 Nm local government law - Lisa page outlook issues and c drive full 0 * Contacted Lisa * Ran WinDirStat * Found a ~65GB file at C:\\ProgramData\\Microsoft\\Windows\\CapabilityAccessManager\\ * Researched and it is safe to delete * Stopped Capability Access Manager service * Deleted file * Restarted Service * Lisa will reach out if issue returns * Closing ticket 0
3 39581 BMS NMLGL dlovato 4/30 3:01 pm 3:02 pm 0.02 0.25 0 31.25 Admin Standard Technician DoNotBill 4/27 Help Desk WrittenOff -Closed | SLA - Resolved 71633 NMLGL eDiscovery 0 Closing ticket 0
4 37963 BMS HH fdrewett 4/1 1:20 pm 1:32 pm 0.20 0.25 0 31.25 Remote Standard Technician Billable 3/30 Help Desk 2.1 BilledAgreement -Closed 73566 Lenovo mic issue 0 A-4253 https://app.ninjarmm.com/#/deviceDashboard/742/overview Called the housing office and they said she is out of the office returning tomorrow. We will try again in the morning. 0
5 38014 BMS OMNI fdrewett 4/1 3:45 pm 4:30 pm 0.75 0.75 0 93.75 Remote Standard Technician Billable 3/30 Help Desk 2.1 Billed -Closed 73529 Weekly Meeting 0 Security review for the meeting tomorrow. still vulnerabilities on the servers. 0
6 38008 BMS PPT fdrewett 4/1 7:00 pm 9:00 pm 2.00 2.00 0 250.00 Remote Standard Technician Billable 3/30 Help Desk 2.1 Billed -Closed 73581 QB Updates on the server 0 Proceeded with QuickBooks update installation on RDS server. Server did not come back up after reboot. Attempted restart from ESXi console — unsuccessful. Rebooted ESXi host — still unresponsive. Performed iDRAC reboot of ESXi host, which restored services. Verified RDS server came back online and completed QuickBooks updates. Also installed QuickBooks updates on QB host. All systems confirmed operational. 0
7 38033 BMS IC fdrewett 4/2 7:00 am 7:15 am 0.25 1.00 0 25.00 Travel Standard Technician Billable 3/30 Help Desk 2.1 Billed -Closed 73588 ISP - Internet Down 0 1 Notices: Notes: Missing notes for travel Notes: Missing notes for travel
8 38032 BMS IC fdrewett 4/2 7:15 am 8:15 am 1.00 1.00 0 125.00 Onsite Standard Technician Billable 3/30 Help Desk 2.1 Billed -Closed 73588 ISP - Internet Down 0 On-Site - found that the issue was with the UPS in the server closet. one is toast and the other needs a battery. Had to reboot the NAS to get the cabinet shop share back online. 0
9 38034 BMS IC fdrewett 4/2 8:45 am 9:00 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 3/30 Help Desk 2.1 Billed -Closed 73588 ISP - Internet Down 0 Call with Courtney to get DJ's shares reconnected. 0
10 38088 BMS OMNI fdrewett 4/2 9:00 am 10:00 am 1.00 1.00 0 125.00 Remote Standard Technician Billable 3/30 Help Desk 2.1 Billed -Closed 73529 Weekly Meeting 0 weekly meeting 1 Warnings: Notes: Duplicate notes Notes: Duplicate notes
11 38095 BMS SVC fdrewett 4/2 12:00 pm 12:30 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 3/30 Help Desk 2.1 Billed -Closed 73593 OBS is having trouble with the RDS Server 0 Remoted in and restarted the remote desktop server. Called and left a message for the OBS people 0
12 38131 BMS HH fdrewett 4/6 7:45 am 8:00 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/6 Help Desk 2.1 BilledAgreement -Closed 73770 Deactivate/Transfer Access Email & Google Accounts 0 Suspended the user in the Google Admin Center. Still need to transfer the files to the new user 0
13 38150 BMS CASNM fdrewett 4/6 8:45 am 9:00 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73799 Angie needed the PW for Outlook 0 spoke to Angie and walked her through setting up Outlook on her new phone 0
14 38151 BMS MEC fdrewett 4/6 9:00 am 9:05 am 0.08 0.25 0 31.25 Correspondence NC Standard Technician DoNotBill 4/6 Help Desk 2.1 WrittenOff -Closed 73191 Plotter Issues on Rick's pc 0 Called and spoke to Jana. Reached out to the printer guys to see if we can schedule a time to meet at the MEC office to check out the plotter. 0
15 38210 BMS TFF fdrewett 4/6 12:31 pm 12:42 pm 0.18 1.00 0 25.00 Travel Standard Technician DoNotBill 4/6 Help Desk 2.1 WrittenOff -Closed 73831 Jerome Battery Backup 0 Travel to Client Site. 3 Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Notes: Duplicate notes; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Notes: Duplicate notes Bill: Status = 'DoNotBill', work type not admin, correspondence or sales
16 38211 BMS TFF fdrewett 4/6 12:42 pm 1:05 pm 0.38 1.00 0 125.00 Onsite Standard Technician DoNotBill 4/6 Help Desk 2.1 WrittenOff -Closed 73831 Jerome Battery Backup 0 checkout ups beeping and kathy's email on jerome pc. 3 Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Notes: Duplicate notes; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Notes: Duplicate notes Bill: Status = 'DoNotBill', work type not admin, correspondence or sales
17 38324 BMS AIAM fdrewett 4/7 12:00 pm 12:30 pm 0.50 1.00 0 25.00 Travel Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 71682 AMR - New vibration sensor for the mill 0 1 Notices: Notes: Missing notes for travel Notes: Missing notes for travel
18 38323 BMS AIAM fdrewett 4/7 12:30 pm 1:30 pm 1.00 1.00 0 125.00 Onsite Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 71682 AMR - New vibration sensor for the mill 0 met with Richard and checked out the vibration sensors. he gave me the datasheets and manuals. read through them and looks like we are good to install down at the plc cabinet 0
19 38328 BMS AIAM fdrewett 4/7 2:30 pm 3:00 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73919 New M365 account - Ignacio 0 Display name: Ignacio Gonzalez-Jaime Username: ignacio@acmeironandmetal.com Password: A\*\*\*\*\*\*\*\*\*\*\*88 1 Notices: Notes: Possible exposed credentials Notes: Possible exposed credentials
20 38472 BMS PPT fdrewett 4/9 5:00 pm 7:00 pm 2.00 2.00 0 250.00 Remote Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 74062 PBX Reporting 0 worked on building out a dashboard for the pbx. The reporting was minimal out of FreePBX. Build a quick dashboard for call details. 0
21 38519 BMS IC fdrewett 4/10 8:23 am 8:44 am 0.35 1.00 0 25.00 Travel Standard Technician DoNotBill 4/6 Help Desk 2.1 WrittenOff -Closed 74087 Fw: My Email not billable - ride along with Ryan 0 Travel for onsite visit. 3 Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Int Notes: Internal notes Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Int Notes: Internal notes
22 38520 BMS IC fdrewett 4/10 8:44 am 9:34 am 0.83 1.00 0 125.00 Onsite Standard Technician DoNotBill 4/6 Help Desk 2.1 WrittenOff -Closed 74087 Fw: My Email ride along with Ryan 0 fixed issues with courtney and damian emails/file explorer setup monitors for chrystal new pc dropped off laptop for erika and ensured vpn and rdp connection were working. 4 Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Notes: Duplicate notes; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Int Notes: Internal notes Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Notes: Duplicate notes Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Int Notes: Internal notes
23 38521 BMS AIAM fdrewett 4/10 10:03 am 10:19 am 0.27 1.00 0 25.00 Travel Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 71682 AMR - New vibration sensor for the mill not billable - ride along with Ryan 0 Travel for onsite visit. 1 Notices: Int Notes: Internal notes Int Notes: Internal notes
24 38522 BMS AIAM fdrewett 4/10 10:19 am 11:02 am 0.72 1.00 0 125.00 Onsite Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 71682 AMR - New vibration sensor for the mill 0 Onsite installation of Dodge Gateway for vibration sensor and initial testing of one vibration sensor and making sure the placement of the gateway provides good signal to sensors. 1 Warnings: Notes: Duplicate notes Notes: Duplicate notes
25 38584 BMS OMNI fdrewett 4/13 6:30 am 7:30 am 1.00 1.00 0 125.00 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74132 OMNI Server Migration 0 working with Kevin on post migration issues at AMR 0
26 38582 BMS TSSNM fdrewett 4/13 9:00 am 9:15 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74149 Printer not working 0 Remoted in and found the computer acting as the print server had switched to a guest network and the firewall was blocking the incoming connections. 0
27 38578 BMS AIAM fdrewett 4/13 9:15 am 9:30 am 0.25 1.00 0 25.00 Travel Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 71784 AMR - wifi in the office cutting out 0 Drive to Clients 0
28 38579 BMS AIAM fdrewett 4/13 9:30 am 10:30 am 1.00 1.00 0 125.00 Onsite Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 71784 AMR - wifi in the office cutting out 0 Installed the new access point in the main office. addresses a couple issues on the cashier station. 0
29 38616 BMS PPT fdrewett 4/13 3:00 pm 3:15 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74028 Fwd: Fw: Enrollment 370127-01 Took a look at the delivery reports for this email address 0 Hey Celeste, are you still having trouble with email from these guys? looks like one was blocked and the others were delivered. ![\[image\]](https://na.myconnectwise.net/v4_6_release/api/newinlineimages/ambitionscg/acb3196f-4907-4243-90c6-f52e1e9fa410/f008cba0-71e9-44a8-ab91-01a91d019f72) 1 Notices: Int Notes: Internal notes Int Notes: Internal notes
30 38777 BMS IC fdrewett 4/15 8:30 am 9:00 am 0.50 0.50 0 62.50 Admin Standard Technician DoNotBill 4/13 Help Desk 2.1 WrittenOff -Closed 74270 Damian Continued Email Issues 0 brain dump with Marc 0
31 38775 BMS PPT fdrewett 4/15 9:15 am 10:30 am 1.25 1.25 0 156.25 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74325 Phones are having issues at Los Lunas and South Valley 0 working with Comcast on the poor connection at the los lunas location. after a long call with support, they are sending out a tech 0
32 38810 BMS IC fdrewett 4/15 1:30 pm 2:00 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74333 File explorer Issues 0 The issue was caused by the group policy for the drive maps replacing rather than updating the current map 0
33 38817 BMS IC fdrewett 4/15 2:00 pm 4:00 pm 2.00 2.00 0 250.00 Remote Standard Technician Billable 4/13 Projects ReadyToBill >Closed 74350 DCPROMO 0 DC promotion of INSIGHT-DC01 \(192.168.0.7\) as additional domain controller for Insight.local was hanging during initial replication pull from InsightPDC \(192.168.0.2\). Root cause was a broken secure channel \(Error 1749 — "The security context is invalid"\) combined with stale registry and database artifacts from the failed promotion attempt. Resolved by cleaning up the failed promotion state, unjoining/rejoining the domain with a fresh computer account, and re-running the DC promotion. Promotion completed successfully. Post-promotion verification passed — AD replication healthy across all partitions, DNS zones and SRV records confirmed, DC01 is ready for client DNS cutover. **Remaining:** * Transfer FSMO roles from InsightPDC to INSIGHT-DC01 * Update DHCP/static DNS to point clients to DC01 * Verify SYSVOL replication * Activate Windows license \(113 days remaining\) * Monitor replication 24–48 hrs, then demote/decommission InsightPDC 2 Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters
34 38833 BMS PPT fdrewett 4/15 2:30 pm 3:00 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74325 Phones are having issues at Los Lunas and South Valley 0 Follow up call with Comcast. They are creating a new work order for an on-site. They said the tech will be there within the hour 1 Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) Work Type: Possible onsite/remote mismatch (work type vs notes)
35 38828 BMS HH fdrewett 4/15 4:30 pm 4:45 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/13 Help Desk 2.1 BilledAgreement -Closed 74356 Colin Bulman 0 Colin is deactivated Thanks Patricia! 0
36 38896 BMS PPT fdrewett 4/16 6:30 am 7:00 am 0.50 1.00 0 25.00 Travel Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74325 Phones are having issues at Los Lunas and South Valley 0 drive to clients 0
37 38839 BMS PPT fdrewett 4/16 7:00 am 8:00 am 1.00 1.00 0 125.00 Onsite Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74325 Phones are having issues at Los Lunas and South Valley 0 i did not hear back from comcast yesterday. Headed onsite to check out the equipment. Rebooted the modem and router. Tested the modem with the router connected. Still issues. Called in to comcast and they are now reporting an outage. ETA 3pm 0
38 38895 BMS IC fdrewett 4/16 8:30 am 9:00 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74270 Damian Continued Email Issues 0 reviewed the situation with Damians email and sent an email with recommendations to Courtney 0
39 38894 BMS OMNI fdrewett 4/16 10:00 am 11:00 am 1.00 1.00 0 125.00 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74394 Omni Weekly Meeting 0 weekly meeting 1 Warnings: Notes: Duplicate notes Notes: Duplicate notes
40 38899 BMS NMLGL fdrewett 4/16 12:30 pm 1:15 pm 0.75 0.75 0 93.75 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74377 Randall Van Vleck server access 0 worked with Randell on reconfiguring the vpn on his mac 0
41 38893 BMS AIAM fdrewett 4/16 2:00 pm 3:45 pm 1.75 1.75 0 218.75 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74316 New Laptop for Crystal 0 setting up the laptop at the office. joined the domain and configured the shares. installed office and added the email account. reached out to Todd to install sage 0
42 38911 BMS MEC fdrewett 4/17 5:00 am 6:00 am 1.00 1.00 0 125.00 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74399 Free Space on MEC-DC02 0 remoted in and cleaned an additional 200gb in the e: drive. there is a backup folder for Jana i need to ask about 0
43 38935 BMS AIAM fdrewett 4/17 6:30 am 8:00 am 1.50 1.50 0 187.50 Onsite Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 71682 AMR - New vibration sensor for the mill 0 onsite working with Richard. found the sensor that he installed and configured in the app. We have it connected but it needs a bunch of info from the bearing that it is monitoring. need to reach out to the vendor for support 0
44 38959 BMS IC fdrewett 4/17 10:04 am 10:23 am 0.32 1.00 0 25.00 Travel Standard Technician DoNotBill 4/13 Help Desk 2.1 WrittenOff -Closed 68336 New Laptops and Setups for Welding Shop & Conference Set Up 0 Travel for onsite visit. 3 Errors: Work Type: No onsite entry found for travel (based on tech, date, company); Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales Work Type: No onsite entry found for travel (based on tech, date, company) Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales Bill: Status = 'DoNotBill', work type not admin, correspondence or sales
45 38945 BMS TFF fdrewett 4/17 10:40 am 10:50 am 0.17 1.00 0 25.00 Travel Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 73831 Jerome Battery Backup 0 Travel for onsite visit. 1 Errors: Work Type: No onsite entry found for travel (based on tech, date, company) Work Type: No onsite entry found for travel (based on tech, date, company)
46 38960 BMS HH fdrewett 4/17 11:51 am 12:40 pm 0.82 1.00 0 150.00 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 walked with jesse about transition for AOC and Gateway programs as they operate 24/7 and will need access to certain things for at least a portion of the staff throughout the transition weekend. discussed the likelihood of transitioning a few people at each location either before 5/1 or on 5/1 after mx record change so that they are ready for the transition weekend without a disruption to service. 1 Warnings: Notes: Duplicate notes Notes: Duplicate notes
47 40065 BMS AIAM fdrewett 4/17 6:20 pm 6:30 pm 0.17 1.00 0 25.00 Travel Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 71682 AMR - New vibration sensor for the mill Added manually by Curtis 5/12/26 0 Travel for onsite visit. 1 Notices: Int Notes: Internal notes Int Notes: Internal notes
48 38982 BMS OMNI fdrewett 4/19 Sun 12:00 pm 3:00 pm 3.00 3.00 0 375.00 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74394 Omni Weekly Meeting 0 Testing of the new AMR Server 0
49 38988 BMS CT fdrewett 4/20 7:00 am 8:00 am 1.00 1.00 0 125.00 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74499 Huntress ITDR Incident #2093168 — Critical — Courageous Transformations 0 Huntress ITDR Incident #2093168 — Critical — Courageous Transformations Incident: https://bms.huntress.io/org/295830/infection\_reports/2093168 Summary: Huntress detected a successful suspicious authentication to M365 account charlotteb@couragenm.com on 2026-04-20 12:51:16 UTC from 47.253.180.189 \(Alibaba Cloud - US, Virginia\) using user agent axios/1.15.0 against the OfficeHome application. Device was non-compliant/unmanaged. Axios UA is associated with Phishing-as-a-Service kits and automated credential validation / session hijacking. Huntress auto-revoked sessions and disabled the identity. IOCs: - User: charlotteb@couragenm.com - Src IP: 47.253.180.189 \(Alibaba Cloud - US\) - User Agent: axios/1.15.0 - Session ID: 00401e2a-2a11-ede3-62cf-26b1d4d97c1e - App: OfficeHome \(4765445b-32c6-49b0-83e6-1d93765276ca\) - Device: Non-compliant, Unmanaged Remediation actions completed: 1\. Contained account in M365 admin center — reset password to a new strong value, blocked sign-in, and initiated sign-out to revoke all refresh tokens\. 2\. Verified per-user MFA status: Enforced\. 3\. Audited registered MFA / authentication methods in Entra for charlotteb — no unfamiliar phone numbers, Authenticator registrations, or alternate emails\. No attacker-registered methods present\. 4\. Reviewed Entra sign-in logs for the user — no additional suspicious successful sign-ins identified beyond the Huntress-flagged event; no 'Previously satisfied' MFA from foreign IPs observed\. 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
50 39002 BMS OMNI fdrewett 4/20 7:00 am 8:00 am 1.00 1.00 0 125.00 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74394 Omni Weekly Meeting 0 Check in with Sal and Karri at AMR. Verified the computers that were off over the weekend came back online and connected to the new server 0
51 38999 BMS PPT fdrewett 4/20 8:00 am 8:30 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74497 New voicemail from (505) 861-1200 0 worked with Peter on his remote desktop issue and a call to Sarah in Belen 0
52 39001 BMS JGCPA fdrewett 4/20 8:30 am 8:36 am 0.10 0.25 0 31.25 Correspondence NC Standard Technician DoNotBill 4/20 Help Desk 2.1 WrittenOff -Closed 74503 Voicemail 0 Frank Drewett Mon 04/20/2026 8:32 AM UTC-06 called and left a message for Amy Called the main line and they said they figured out the issue with VM Contact info for Ambitions Consulting Group 505-386-0123 support email support@ambitionsgroup.com The old Black Moon email still works too help@blackmoon.systems if needed my cell is 505-273-9685 and frank@ambitionsgroup.com 0
53 39003 BMS HH fdrewett 4/20 8:30 am 8:45 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/20 Help Desk 2.1 BilledAgreement -Closed 74504 Alyssa Sanchez 0 She has been deactivated. Thanks Patricia! ---- Alyssa Sanchez alyssas@headinghome.org Suspended by admin Last sign in: 4 days ago Created: Mar 16, 2026 0
54 39007 BMS AIAM fdrewett 4/20 9:01 am 9:06 am 0.08 0.10 0 - Correspondence NC Standard Technician NoCharge 4/20 Help Desk 2.1 WrittenOff -Cancelled 74509 Test Ticket 0 test reply 2 Errors: Billed: Billed time not rounded to 15 minutes; Notices: Bill: Status = 'NoCharge' Billed: Billed time not rounded to 15 minutes Bill: Status = 'NoCharge'
55 39012 BMS PPT fdrewett 4/20 9:30 am 10:00 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74523 Yuliana - Remote access not working on A-4580 0 Remoted into A-4580. Configured remote access via vpn. Called and tested with Yuliana 0
56 39041 BMS MC fdrewett 4/20 2:15 pm 2:30 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74539 Email Updates Needed 0 converted the mailbox \(__robyn@mechcon.org__\) to a sharedbox and added Jaime \(__jaime@mechcon.org__\). 0
57 39083 BMS IC fdrewett 4/20 2:30 pm 3:00 pm 0.50 1.00 0 25.00 Travel Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74543 New Office - Electricians cut the feed to the outdoor ap 0 Travel to the client location 0
58 39082 BMS IC fdrewett 4/20 3:00 pm 4:30 pm 1.50 1.50 0 187.50 Onsite Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74543 New Office - Electricians cut the feed to the outdoor ap 0 Onsite - repairing the data drop for the exterior AP 0
59 39071 BMS PPT fdrewett 4/21 7:45 am 8:00 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74570 SV - Scanner not working Front Desk Middle 0 reinstalled the driver. same issue. Found that it was using a funky location for the temp scan files that it did not have write access to 0
60 39070 BMS AIAM fdrewett 4/21 8:00 am 9:00 am 1.00 1.00 0 125.00 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74316 New Laptop for Crystal 0 Worked with Crystal on getting the remote access to the new laptop finalized. got access to the google account for password &bookmark sync 0
61 39073 BMS OMNI fdrewett 4/21 9:00 am 10:00 am 1.00 1.00 0 125.00 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74566 AMR - Time off on the new server 0 Worked with Jim on an issue with the transfers between amr and main. checked the time on the server and it looks good. there must be a setting in the app that controls the time. Jim is going to dig in with Kevin 0
62 39081 BMS IC fdrewett 4/21 10:00 am 10:30 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74575 Missing Files on the server 0 remoted in and copied over the data from the "archive folder" from before the move to the new file share 0
63 39109 BMS TFF fdrewett 4/21 1:00 pm 1:30 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74583 Spam Email 0 adjusted the spam filter in M365 0
64 39111 BMS PPT fdrewett 4/21 3:04 pm 3:09 pm 0.08 0.25 0 31.25 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74582 Email password reset 0 Reset Sarah Erhart google account password to a temp password 0
65 39114 BMS IC fdrewett 4/21 3:15 pm 4:15 pm 1.00 1.00 0 125.00 Remote Standard Technician Billable 4/20 Projects ReadyToBill In Progress 73520 Update Static DNS References 0 Cleaned up the dns entries on the workstations with static ip addresses 1 Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' Board: Board not 'Help Desk' or 'Help Desk 2.1'
66 39147 BMS HH fdrewett 4/22 8:30 am 9:00 am 0.50 1.00 0 25.00 Travel Standard Technician Billable 4/20 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Travel to 2 Errors: Notes: Incomplete notes for travel, Work Type: No onsite entry found for travel (based on tech, date, company) Notes: Incomplete notes for travel, Work Type: No onsite entry found for travel (based on tech, date, company)
67 39146 BMS HH fdrewett 4/22 9:00 am 10:00 am 1.00 1.00 0 150.00 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Onsite meeting with Jesse and Ryan. Melissa was remote. 1 Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) Work Type: Possible onsite/remote mismatch (work type vs notes)
68 39154 BMS NMLGL fdrewett 4/22 11:20 am 11:25 am 0.08 0.25 0 31.25 Correspondence NC Standard Technician DoNotBill 4/20 Help Desk 2.1 WrittenOff -Closed 74213 NMLGL - Charles email issues on iphone. 0 Called and left a message for Charles 0
69 39153 BMS MC fdrewett 4/22 11:30 am 11:45 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74683 Robyn Email 0 Added the auto-reply. let us know if you need anything else. Frank 0
70 39254 BMS SBI fdrewett 4/22 12:15 pm 12:45 pm 0.50 1.00 0 25.00 Travel Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74585 Fw: Drive Swap In TriCaster 0 1 Notices: Notes: Missing notes for travel Notes: Missing notes for travel
71 39253 BMS SBI fdrewett 4/22 12:45 pm 2:00 pm 1.25 1.25 0 156.25 Onsite Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74585 Fw: Drive Swap In TriCaster 0 drive swap for the tricaster 0
72 39256 BMS AIAM fdrewett 4/22 3:00 pm 3:15 pm 0.25 1.00 0 25.00 Travel Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74698 New voicemail from Acme Main (505) 345-2457 0 1 Notices: Notes: Missing notes for travel Notes: Missing notes for travel
73 39255 BMS AIAM fdrewett 4/22 3:15 pm 4:15 pm 1.00 1.00 0 125.00 Onsite Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74698 New voicemail from Acme Main (505) 345-2457 0 On-Site for Paula's computer not starting up. Looks like the issue was trying to find the power button. it was hidding behind her plant. check in with Bill Karr 0
74 39336 BMS HH fdrewett 4/24 8:15 am 2:00 pm 5.75 5.75 0 862.50 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 BitTitan MigrationWiz environment build-out for the Google Workspace to Microsoft 365 migration. Configured the Google Workspace source endpoint: created the GCP project, created the service account and JSON key, enabled the Gmail, Drive, Calendar, Contacts and Admin SDK APIs, and granted domain-wide delegation for the BitTitan OAuth scopes. Configured the Microsoft 365 destination endpoint: registered the MigrationWiz application in Entra ID, granted modern authentication consent, and provisioned the dedicated migration admin account. Extended troubleshooting of the Microsoft consent and authentication flow before Verify Credentials would pass against both endpoints. 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
75 39650 BMS HH fdrewett 4/27 1:00 pm 5:00 pm 4.00 4.00 0 600.00 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Built out the migration source data set. Updated the user tracking sheet against the current Google Admin export, then reviewed the full account list line by line with Jesse Hugg to confirm who migrates, who is archived, and how aliases and shared mailboxes are handled. Cleaned up and imported the finalized user list into MSPComplete via CSV and applied User Migration Bundle licensing. Created the Document migration project for My Drive to OneDrive and pre-provisioned each user's OneDrive so the Drive data had a destination to land in. 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
76 39416 BMS JGCPA fdrewett 4/28 9:30 am 9:40 am 0.17 0.25 0 31.25 Correspondence NC Standard Technician DoNotBill 4/27 Help Desk 2.1 WrittenOff -Closed 74893 No Subject 0 called and checked in with Amy. she just needs a new mouse. She is going to run over to Staples. 0
77 39651 BMS HH fdrewett 4/28 11:00 am 3:00 pm 4.00 4.00 0 600.00 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Reviewed the results of the pilot migrations - all trial passes completed successfully across mail, calendar, contacts and Drive data. Purchased and applied the remaining User Migration Bundle licenses to cover the balance of the user count. Kicked off the mailbox Pre-Stage Pass, starting with Jesse Hugg as the validation user, and monitored throughput, throttling and the error queue as the pass ran. 0
78 39652 BMS HH fdrewett 4/29 8:15 am 11:00 am 2.75 2.75 0 412.50 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Continued the mailbox pre-stage. Worked the error queue from the overnight pass, re-driving failed items and running retries on the mailboxes that had not completed. Kicked off the Shared Drive to SharePoint migration project so the shared data would be staged alongside the mailboxes ahead of the cutover. 0
79 39659 BMS HH fdrewett 4/29 3:00 pm 5:00 pm 2.00 2.00 0 300.00 Onsite Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 onsite at aoc - signing up users for m365 1 Errors: Work Type: No travel entry found for onsite (based on tech, date, company) Work Type: No travel entry found for onsite (based on tech, date, company)
80 39649 BMS OMNI fdrewett 4/30 10:00 am 11:30 am 1.50 1.50 0 187.50 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Closed 75280 OMNI Weekly meeting 0 weekly meeting 0
81 39657 BMS HH fdrewett 4/30 2:00 pm 5:00 pm 3.00 3.00 0 450.00 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Call with Jesse Hugg to confirm the cutover plan and sequence for the weekend and to give a status update on migration progress. Continued working the mailbox pre-stage retries, with additional passes required on the larger mailboxes that had not finished inside the standard pass window. 0
82 37972 BMS IC mleasure 4/1 12:50 pm 2:00 pm 1.17 1.25 0 156.25 Remote Standard Technician Billable 3/30 Projects ReadyToBill >Closed 73512 Audit SBS Server Roles 0 \*\*Audit SBS Server Roles – InsightPDC\*\* Completed audit of installed roles and services on existing SBS server \(InsightPDC\). \*\*Installed Roles Identified:\*\* \* Active Directory Domain Services \(AD DS\) \* DNS Server \* DHCP Server \(scope inactive\) \* File Services \(File Server, DFS Namespace, BranchCache\) \* Print Services \(multiple shared printers\) \* Windows Server Backup \*\*Additional Components:\*\* \* SMBv1 enabled \(client and server\) \* PowerShell 2.0 engine present \* Group Policy Management installed \*\*Service Summary:\*\* \* Server is functioning as: \* Domain Controller \* DNS Server \* Legacy File Server \(usage unconfirmed\) \* Print Server \* DHCP role present but appears inactive on this server \*\*Notes:\*\* \* DFS role installed but no namespaces configured \* Presence of legacy components \(SMBv1, PSv2\) noted for cleanup post-migration 2 Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters
83 37975 BMS IC mleasure 4/1 2:01 pm 2:21 pm 0.33 0.50 0 62.50 Remote Standard Technician Billable 3/30 Projects ReadyToBill >Closed 73513 Document Current Domain Configuration 0 \*\*Document Current Domain Configuration – Insight.local\*\* Captured baseline snapshot of Active Directory environment prior to migration. --- \*\*Domain Overview:\*\* \* Domain Name: Insight.local \* Domain Controllers: \* InsightPDC \(Primary\) \* InsightBDC \(Secondary\) --- \*\*FSMO Roles:\*\* \(All roles currently held by InsightPDC\) \* Schema Master \* Domain Naming Master \* PDC Emulator \* RID Master \* Infrastructure Master --- \*\*AD Sites and Subnets:\*\* \* Site: Default-First-Site-Name \* No custom AD subnets configured \* All domain controllers reside in the default site --- \*\*DNS Configuration:\*\* \* AD-integrated zones: \* Insight.local \* \_msdcs.Insight.local \* Reverse lookup zone configured \(192.168.0.x\) \* DNS server in use: 192.168.0.2 \(InsightPDC\) \* DNS records/zones reviewed \(export pending or completed per project requirements\) --- \*\*DHCP Configuration:\*\* \* Scope: 192.168.0.0/24 \(inactive on InsightPDC\) \* Authorized DHCP servers: \* 192.168.0.2 \(InsightPDC\) \* 192.168.0.24 \(InsightBDC – likely active DHCP server\) \* DHCP options configured: \* Router: 192.168.0.1 \* DNS: 192.168.0.2 \* Domain: Insight.local \* No DHCP reservations found on InsightPDC --- \*\*File Services:\*\* \* Legacy share structure present on InsightPDC \(E:\\File Shares\) \* Evidence suggests partial migration or remapping already performed \* Active usage of this server as file server requires validation --- \*\*Print Services:\*\* \* Shared printers hosted on InsightPDC \(HP DesignJet, Ricoh devices\) --- \*\*Domain / Forest Functional Levels:\*\* \* Domain Functional Level: Windows2012Domain \* Forest Functional Level: Windows2012Forest --- \*\*General Notes:\*\* \* Environment appears mid-transition \(file services partially migrated\) \* InsightPDC remains critical infrastructure due to FSMO role ownership \* Snapshot captured prior to migration changes; supporting data to be stored in project documentation 2 Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters
84 37976 BMS IC mleasure 4/1 2:21 pm 2:51 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 3/30 Projects ReadyToBill >Closed 73514 GPO Review 0 \*\*GPO Audit – SBS Migration Review\*\* Completed initial review and backup of Group Policy Objects. \*\*Actions Completed:\*\* \* All GPOs backed up successfully \* GPO list and XML report generated for review --- \*\*Findings:\*\* \*\*SBS-Specific Policies Identified:\*\* \* SBS Group Policy Security Templates \(disabled\) \* SBS Group Policy Folder Redirection \*\*File / User Dependency Policies:\*\* \* Folder Redirection policy present \(high impact\) \* Drive Maps GPO present \* Likely contains references to legacy file server paths \*\*Print Deployment Policies:\*\* \* Multiple printer deployment GPOs identified: \* Printers - Map Plotter \* Printers - Color - Allowed Only \* Printers - Black White - Everyone \* Likely dependent on current server hosting print services \*\*General Policies:\*\* \* Internet Security Settings GPO present \(non-SBS, appears standard\) --- \*\*Risk Areas Identified:\*\* \* Folder redirection may reference legacy server paths \* Drive mappings may break after file server migration \* Printer mappings may fail if print services are moved --- \*\*Next Steps:\*\* \* Review folder redirection paths before migration \* Validate drive mappings and update to new file server \* Plan printer migration and update GPO references \* Remove or replace SBS-specific policies post-migration --- \*\*Notes:\*\* \* No changes made during this phase \(discovery only\) \* GPO backup available for rollback if required 2 Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters
85 38340 BMS IC mleasure 4/8 8:00 am 9:00 am 1.00 1.00 0 125.00 Remote Standard Technician Billable 4/6 Projects ReadyToBill >Closed 73513 Document Current Domain Configuration 0 Added some structure to AD. Moved disabled users. Prepped for move 1 Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' Board: Board not 'Help Desk' or 'Help Desk 2.1'
86 38795 BMS IC mleasure 4/15 10:20 am 11:59 am 1.65 1.75 0 218.75 Remote Standard Technician Billable 4/13 Projects ReadyToBill >Closed 74318 Join to the Domain 0 Began deployment of new domain controller for Insight.local to replace existing DC \(INSIGHTPDC\). Performed pre-deployment health checks on current domain controller: \* Ran dcdiag /v, repadmin /replsummary, and repadmin /showrepl \* Verified no replication errors or critical issues \* Confirmed SYSVOL and DFSR are functioning properly \* Confirmed all FSMO roles currently reside on INSIGHTPDC Prepared new server for domain controller role: \* Assigned static IP configuration \* Configured DNS to point to existing domain controller \* Joined to Insight.local domain Installed Active Directory Domain Services \(AD DS\) role with management tools Initiated promotion to domain controller \(Install-ADDSDomainController\) with DNS and Global Catalog enabled Promotion currently in progress. Post-installation validation and replication checks to follow prior to FSMO role transfer and decommissioning of legacy domain controller. 2 Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters
87 38820 BMS IC mleasure 4/15 1:00 pm 1:44 pm 0.73 0.75 0 93.75 Remote Standard Technician Billable 4/13 Projects ReadyToBill >Closed 74318 Join to the Domain 0 Troubleshot issues with it getting hung up in the upgrade 1 Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' Board: Board not 'Help Desk' or 'Help Desk 2.1'
88 38876 BMS IC mleasure 4/16 1:15 pm 1:29 pm 0.23 0.25 0 31.25 Remote Standard Technician Billable 4/13 Projects ReadyToBill In Progress 73518 Verify AD Replication 0 Validated Active Directory replication health following promotion of INSIGHT-DC01. \* Executed repadmin /replsummary and repadmin /showrepl \* Confirmed successful bidirectional replication between INSIGHTPDC and INSIGHT-DC01 \* Observed 0 replication failures across all naming contexts \* Verified both domain controllers are present in Sites and Services and communicating properly \* Confirmed SYSVOL and NETLOGON shares are accessible on INSIGHT-DC01 Replication is currently healthy with no errors. Continued monitoring during transition period. 2 Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters
89 38877 BMS IC mleasure 4/16 1:30 pm 2:04 pm 0.57 0.75 0 93.75 Remote Standard Technician Billable 4/13 Projects ReadyToBill In Progress 73516 Transfer FSMO Roles to New DC 0 Completed transfer of all FSMO roles from INSIGHTPDC to INSIGHT-DC01. \* Executed Move-ADDirectoryServerOperationMasterRole for all 5 roles \* Verified successful transfer using netdom query fsmo \* Confirmed INSIGHT-DC01 now holds: \* Schema Master \* Domain Naming Master \* PDC Emulator \* RID Master \* Infrastructure Master Post-transfer validation completed with no errors observed. INSIGHT-DC01 is now acting as primary domain controller. 1 Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' Board: Board not 'Help Desk' or 'Help Desk 2.1'
90 38878 BMS IC mleasure 4/16 2:05 pm 2:36 pm 0.52 0.75 0 93.75 Remote Standard Technician Billable 4/13 Projects ReadyToBill In Progress 73517 Migrate DNS to New DC 0 Migrated DNS services to INSIGHT-DC01 and validated functionality. \* Confirmed DNS role installed and operational on INSIGHT-DC01 \* Verified AD-integrated zones replicated successfully \* Updated DNS client settings on domain controllers: \* INSIGHT-DC01 pointing to itself as primary DNS \* INSIGHTPDC updated to reference INSIGHT-DC01 \* Verified internal name resolution \(insight.local\) resolves to both domain controllers \* Verified external DNS resolution via configured forwarders \* Confirmed SRV records \(\_ldap.\_tcp.dc.\_msdcs\) include both domain controllers Environment is now actively resolving through INSIGHT-DC01. Monitoring client DNS transition prior to decommissioning INSIGHTPDC. 2 Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters
91 38923 BMS NMLGL mleasure 4/17 8:49 am 8:51 am 0.03 0.25 0 31.25 Correspondence NC Standard Technician DoNotBill 4/13 Help Desk 2.1 WrittenOff -Closed 74383 A few issues at the Osuna NMLGL office 0 Deborah, Ryan asked me to reach out and find out when you will be available today to troubleshoot the issues on your machine. Respectfully, Marc 0
92 39115 BMS IC mleasure 4/21 2:59 pm 3:42 pm 0.72 0.75 0 93.75 Remote Standard Technician Billable 4/20 Projects ReadyToBill In Progress 73519 GPO Cleanup 0 Reviewing GPOs found printers need to migrate to new domain Installed Print management 3 printers need installed and mapped to new server. 1 Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' Board: Board not 'Help Desk' or 'Help Desk 2.1'
93 39240 BMS PPT mleasure 4/23 1:22 pm 2:00 pm 0.63 0.75 0 93.75 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74758 Disable users Jenessa Serna and Leticia Lopez 0 Logged into Google admin and suspended both users. 0
94 39571 BMS NMFFL mleasure 4/30 1:00 pm 1:31 pm 0.52 0.75 0 93.75 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Closed 75205 Issues with Chrome 0 Issue: User reported Chrome running slow, pages hanging/spinning. Troubleshooting: Tested in incognito and other Chrome profiles – no issues there. Findings: Problem isolated to one Chrome profile. Resolution: Rebuilt the affected profile \(renamed default.old\), had user sign back in. Result: Chrome performance back to normal. 0
95 39578 BMS NMLGL mleasure 4/30 2:32 pm 3:01 pm 0.48 0.50 0 62.50 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Closed 75208 issue is for michel with accessing printer? 0 Got information from Ryan and called to work on the issue. Called and front desk lady said it was no longer an issue. 0
96 37913 BMS IC rclingan 4/1 8:04 am 8:19 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 3/30 Help Desk 2.1 Billed -Closed 73555 Add Carol to accounting mailbox 0 added carol to shared mailbox and communicated with client. 0
97 37922 BMS SVC rclingan 4/1 8:30 am 8:45 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 3/30 Help Desk 2.1 Billed -Closed 73557 Evie issue with nob hill printer on laptop 0 worked with evie to fix connection to nob hill printer verified that it is printing without errors now 0
98 37979 BMS HH rclingan 4/1 12:38 pm 12:53 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 3/30 Help Desk 2.1 BilledAgreement -Closed 73454 505-895-4889 0 Travel to Client Site. 1 Warnings: Notes: Notes contain 'travel', work type not travel Notes: Notes contain 'travel', work type not travel
99 37980 BMS HH rclingan 4/1 12:53 pm 12:55 pm 0.03 0.25 0 31.25 Remote Standard Technician Billable 3/30 Help Desk 2.1 BilledAgreement -Closed 73454 505-895-4889 0 returned phone to sandra as patricia was out of the office. 0
100 37981 BMS HH rclingan 4/1 12:55 pm 1:20 pm 0.42 0.50 0 75.00 Remote Standard Technician Billable 3/30 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 spoke to jesse about migration status and plan to create him a machine to test on. need to create a licensed user for jesse and create a vm so that he can test policies and start building any forms we may need to rebuild. 0
101 37982 BMS NMFFL rclingan 4/1 1:20 pm 1:29 pm 0.15 1.00 0 25.00 Travel Standard Technician Billable 3/30 Help Desk 2.1 Billed -Closed 72789 apple business setup 0 Travel to client site. 0
102 37991 BMS NMFFL rclingan 4/1 1:29 pm 2:26 pm 0.95 1.00 0 125.00 Onsite Standard Technician Billable 3/30 Help Desk 2.1 Billed -Closed 72789 apple business setup 0 talk to elizabeth about managing apple business emails with domain setup printer on dennis macbook ensure it prints pickup macbook for enrolling into ABM and intune speak with current mac users to verify appleid is not a nmfinanciallaw email 0
103 38007 BMS HH rclingan 4/1 3:15 pm 4:50 pm 1.58 1.75 0 262.50 Remote Standard Technician Billable 3/30 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 worked on setting up a virtual machine for jesse so that he can test policies and build forms 0
104 38162 BMS NMFFL rclingan 4/2 10:00 am 11:25 am 1.42 1.50 0 187.50 Remote Standard Technician Billable 3/30 Help Desk 2.1 Billed -Closed 72789 apple business setup 0 work on intune setup 0
105 38163 BMS NMFFL rclingan 4/2 11:39 am 12:15 pm 0.60 0.75 0 93.75 Remote Standard Technician Billable 3/30 Help Desk 2.1 Billed -Closed 72789 apple business setup 0 continued setup of intune for macs 0
106 38164 BMS HH rclingan 4/2 12:22 pm 2:00 pm 1.63 1.75 0 262.50 Remote Standard Technician Billable 3/30 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 worked on VM for jesses testing 0
107 38165 BMS NMFFL rclingan 4/2 2:00 pm 4:30 pm 2.50 2.50 0 312.50 Remote Standard Technician Billable 3/30 Help Desk 2.1 Billed -Closed 72789 apple business setup 0 continued setup of intune for macs setup of company portal provisioning to allow for download of applications purchased through the volume purchasing program 0
108 38159 BMS HH rclingan 4/6 8:56 am 9:39 am 0.72 0.75 0 112.50 Remote Standard Technician Billable 4/6 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Spoke with jesse about the migration and timelines. would like to move accounting department before everyone else (mid april) as they do billing at the beginning of the month. 0
109 38167 BMS HH rclingan 4/6 9:42 am 9:51 am 0.15 0.25 0 31.25 Remote Standard Technician Billable 4/6 Help Desk 2.1 BilledAgreement -Closed 73770 Deactivate/Transfer Access Email & Google Accounts 0 Granted access to marlene per request. 0
110 38199 BMS NMLGL rclingan 4/6 10:14 am 11:00 am 0.77 1.00 0 125.00 Remote Standard Technician Billable 4/6 Projects ReadyToBill >Closed 73802 Order NAS Hardware 0 worked on gathering items into shopping carts to order. adjusted items for out of stock items. 1 Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' Board: Board not 'Help Desk' or 'Help Desk 2.1'
111 38182 BMS SVC rclingan 4/6 11:34 am 11:49 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73822 new dr email address 0 created new email for new doctor and sent encrypted email with credentials to cindy and evie 0
112 38185 BMS HH rclingan 4/6 12:09 pm 12:10 pm 0.02 0.25 0 31.25 Remote Standard Technician Billable 4/6 Help Desk 2.1 BilledAgreement -Closed 73823 Fw: Printer Access 0 computer is offline, requested that device be turned on 0
113 38203 BMS TFF rclingan 4/6 12:31 pm 12:42 pm 0.18 1.00 0 25.00 Travel Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73831 Jerome Battery Backup 0 Travel to Client Site. 1 Warnings: Notes: Duplicate notes Notes: Duplicate notes
114 38204 BMS TFF rclingan 4/6 12:42 pm 1:05 pm 0.38 1.00 0 125.00 Onsite Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73831 Jerome Battery Backup 0 checkout ups beeping and kathy's email on jerome pc. 1 Warnings: Notes: Duplicate notes Notes: Duplicate notes
115 38206 BMS NMLGL rclingan 4/6 1:21 pm 2:01 pm 0.67 0.75 0 93.75 Remote Standard Technician Billable 4/6 Projects ReadyToBill >Closed 73802 Order NAS Hardware 0 order parts for nas varied ETA latest currently known eta 4/20/26 1 Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' Board: Board not 'Help Desk' or 'Help Desk 2.1'
116 38201 BMS HH rclingan 4/6 2:01 pm 2:16 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/6 Help Desk 2.1 BilledAgreement -Closed 73815 Printer Access 0 added printers to user computer. 0
117 38222 BMS IC rclingan 4/6 2:16 pm 3:01 pm 0.75 0.75 0 93.75 Remote Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 72923 Upgrade computer for new employee 0 initial provision of device. 1 Warnings: Notes: Duplicate notes Notes: Duplicate notes
118 38226 BMS NMLGL rclingan 4/6 3:01 pm 4:01 pm 1.00 1.00 0 125.00 Remote Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73604 Laptop Request for Trial 0 initial provision of device. 1 Warnings: Notes: Duplicate notes Notes: Duplicate notes
119 38243 BMS PPT rclingan 4/7 8:45 am 9:00 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73853 Computers in the clinicians office 0 requested asset tags of machines and location which the machines are presently at. 0
120 38284 BMS HH rclingan 4/7 10:25 am 10:29 am 0.07 0.25 0 31.25 Remote Standard Technician Billable 4/6 Help Desk 2.1 BilledAgreement -Closed 73861 3 new tablets for soar 0 Travel for onsite visit. 2 Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes)
121 38285 BMS HH rclingan 4/7 10:29 am 10:55 am 0.43 0.50 0 62.50 Remote Standard Technician Billable 4/6 Help Desk 2.1 BilledAgreement -Closed 73861 3 new tablets for soar 0 Picked up tablets and discussed planned users for them. discussed need to plan a recycle time for removing old equipment from annex. picked up two cell phones for reset. 0
122 38314 BMS TSSNM rclingan 4/7 1:32 pm 1:49 pm 0.28 1.00 0 25.00 Travel Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73816 Replace unmanaged switches 0 Travel for onsite visit. 0
123 38315 BMS TSSNM rclingan 4/7 1:49 pm 2:24 pm 0.58 1.00 0 125.00 Onsite Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73816 Replace unmanaged switches 0 Onsite replacement of network switches adopt and update network switches verify connectivity after swapping switches 0
124 38316 BMS NMFFL rclingan 4/7 2:24 pm 2:35 pm 0.18 1.00 0 25.00 Travel Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73915 Potentially fried laptops 0 Travel for onsite visit. 0
125 38318 BMS NMFFL rclingan 4/7 2:35 pm 3:35 pm 1.00 1.00 0 125.00 Onsite Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73915 Potentially fried laptops 0 Picked up laptops discussed apple issues and Segra/comcast connections 0
126 38334 BMS IC rclingan 4/8 8:05 am 8:20 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73873 Snipping Tool 0 worked with lisa to fix snipping tool, ran sfc and restarted the computer. verified snipping tool is working properly now. Scheduled onsite with Lisa for replacement of computer for new hire. 1 Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) Work Type: Possible onsite/remote mismatch (work type vs notes)
127 38352 BMS HH rclingan 4/8 8:20 am 9:04 am 0.73 0.75 0 93.75 Remote Standard Technician Billable 4/6 Help Desk 2.1 BilledAgreement -Closed 73861 3 new tablets for soar 0 begin tablet setup 0
128 38355 BMS TSSNM rclingan 4/8 9:00 am 9:04 am 0.07 0.25 0 31.25 Remote Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73987 Switch down after power outage 0 talked with al and walked them through power cycling switch with no success - headed onsite. 1 Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) Work Type: Possible onsite/remote mismatch (work type vs notes)
129 38357 BMS TSSNM rclingan 4/8 9:04 am 9:15 am 0.18 1.00 0 25.00 Travel Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73987 Switch down after power outage 0 Travel for onsite visit. 0
130 38358 BMS TSSNM rclingan 4/8 9:15 am 10:15 am 1.00 1.00 0 125.00 Onsite Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73987 Switch down after power outage 0 fixed network loopback issue that was causing switch to be offline, reorganized cables and talked with al about replacing the remaining switch that was found and was the original cause of this issue. we have replacements in stock at the office and will bring one by the next time we are in the area. 0
131 38359 BMS HH rclingan 4/8 10:15 am 10:30 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/6 Help Desk 2.1 BilledAgreement -Closed 73989 Fw: Quickbooks issue 0 investigate quickbooks issues with jesse, decided to swap melanie to a newer computer that had been slated for the accounting department already. 0
132 38360 BMS HH rclingan 4/8 10:30 am 10:43 am 0.22 0.25 0 31.25 Remote Standard Technician Billable 4/6 Help Desk 2.1 BilledAgreement -Closed 73989 Fw: Quickbooks issue 0 Travel for onsite visit. 2 Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes)
133 38361 BMS HH rclingan 4/8 10:43 am 11:48 am 1.08 1.25 0 156.25 Remote Standard Technician Billable 4/6 Help Desk 2.1 BilledAgreement -Closed 73989 Fw: Quickbooks issue 0 Onsite visit to replace melanie computer, remap quickbooks shared drive and printers reinstall foxit ensure quickbooks company file opens properly. we need to grab her bookmarks and password off of the old desktop as well as a mileage form and get back to the user. 1 Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) Work Type: Possible onsite/remote mismatch (work type vs notes)
134 38364 BMS HH rclingan 4/8 12:12 pm 12:58 pm 0.77 1.00 0 125.00 Remote Standard Technician Billable 4/6 Help Desk 2.1 BilledAgreement -Closed 73861 3 new tablets for soar 0 Finish setup of soar tablets next steps is to return tablets to jesse for deployment 0
135 38452 BMS PPT rclingan 4/8 4:01 pm 4:31 pm 0.50 0.50 0 87.50 Remote Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73965 My GMail 0 investigated google issue and found that google was having widespread issues. 1 Errors: Inv Amt: Inv Amt not a multiple of 125 for non-travel Inv Amt: Inv Amt not a multiple of 125 for non-travel
136 40066 BMS IC rclingan 4/9 7:45 am 8:00 am 0.25 1.00 0 25.00 Travel Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 72923 Upgrade computer for new employee Added manually by Curtis 5/12/26 0 Travel for onsite visit. 1 Notices: Int Notes: Internal notes Int Notes: Internal notes
137 38409 BMS IC rclingan 4/9 8:00 am 9:02 am 1.03 1.25 0 156.25 Onsite Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 72923 Upgrade computer for new employee 0 Setup Chrystal new computer with domain join, sage, adobe, printers, shared drives etc 0
138 38417 BMS HH rclingan 4/9 9:02 am 9:11 am 0.15 0.25 0 31.25 Remote Standard Technician Billable 4/6 Help Desk 2.1 BilledAgreement -Closed 73861 3 new tablets for soar 0 travel for onsite visit. 2 Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes)
139 38418 BMS HH rclingan 4/9 9:11 am 9:26 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/6 Help Desk 2.1 BilledAgreement -Closed 73861 3 new tablets for soar 0 dropped off tablets on jesses desk and communicated with him that they were in his office. spoke with melissa about future famcare plans/goals and how it can be used for the organization. 0
140 38419 BMS TSSNM rclingan 4/9 9:26 am 9:36 am 0.17 1.00 0 25.00 Travel Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73987 Switch down after power outage 0 travel for onsite visit. 1 Notices: Work Type: No onsite entry found for travel (based on tech, date, ticket) Work Type: No onsite entry found for travel (based on tech, date, ticket)
141 38420 BMS TSSNM rclingan 4/9 9:36 am 9:46 am 0.17 1.00 0 125.00 Onsite Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73816 Replace unmanaged switches 0 replaced last unmanaged switch ensured devices came online talked with al about comcast equipment returns and providing access to unifi dashboard. 1 Notices: Work Type: No travel entry found for onsite (based on tech, date, ticket) Work Type: No travel entry found for onsite (based on tech, date, ticket)
142 38428 BMS SVC rclingan 4/9 10:53 am 11:20 am 0.45 0.50 0 62.50 Remote Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 74027 New Dr setup 0 Setup ad user for new doctor setup account on computer setup outlook ensured all review software opens properly with the databases. we need to schedule some time to get her on all the other doctor workstations. 0
143 38429 BMS HH rclingan 4/9 11:25 am 11:30 am 0.08 0.25 0 31.25 Remote Standard Technician Billable 4/6 Help Desk 2.1 BilledAgreement -Closed 74030 One or more of your domains will auto-renew soon. 0 Checked that the card on file is not expired and sent the card info to jesse and melissa to verify. 0
144 38433 BMS NMFFL rclingan 4/9 12:00 pm 12:30 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 74032 issue with adding a stamp file 0 fix kats stamp in adobe remove extra copies scale image size down to proper stamp size test stamp in documents 0
145 38449 BMS IC rclingan 4/9 2:00 pm 3:30 pm 1.50 1.50 0 187.50 Remote Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 68336 New Laptops and Setups for Welding Shop & Conference Set Up 0 Finish setup of 14" laptop install project and outlook and any other necessary applications 0
146 38459 BMS NMFFL rclingan 4/9 3:30 pm 4:45 pm 1.25 1.25 0 156.25 Remote Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73915 Potentially fried laptops 0 tore down laptops to verify for damage and check if usbc are on separate board or motherboard, they are both on motherboard. looking into warranty for thinkpad laptop. reset cmos on both laptops multiple times thinkpad showed signs of life, after resets and repair it appears fully functional now. Laptop is charging. yoga laptop is not showing any signs of life. 0
147 38499 BMS IC rclingan 4/10 8:23 am 8:44 am 0.35 1.00 0 25.00 Travel Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 74087 Fw: My Email 0 Travel for onsite visit. 0
148 38500 BMS IC rclingan 4/10 8:44 am 9:34 am 0.83 1.00 0 125.00 Onsite Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 74087 Fw: My Email 0 fixed issues with courtney and damian emails/file explorer setup monitors for chrystal new pc dropped off laptop for erika and ensured vpn and rdp connection were working. 1 Warnings: Notes: Duplicate notes Notes: Duplicate notes
149 38501 BMS NMFFL rclingan 4/10 9:34 am 9:52 am 0.30 1.00 0 25.00 Travel Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73915 Potentially fried laptops 0 Travel for onsite visit. 1 Errors: Work Type: No onsite entry found for travel (based on tech, date, company) Work Type: No onsite entry found for travel (based on tech, date, company)
150 38502 BMS NMFFL rclingan 4/10 9:52 am 10:03 am 0.18 0.25 0 31.25 Remote Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 73915 Potentially fried laptops 0 dropped off laptops with alan 0
151 38503 BMS AIAM rclingan 4/10 10:03 am 10:19 am 0.27 1.00 0 25.00 Travel Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 71682 AMR - New vibration sensor for the mill 0 Travel for onsite visit. 0
152 38504 BMS AIAM rclingan 4/10 10:19 am 11:02 am 0.72 1.00 0 125.00 Onsite Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 71682 AMR - New vibration sensor for the mill 0 Onsite installation of Dodge Gateway for vibration sensor and initial testing of one vibration sensor and making sure the placement of the gateway provides good signal to sensors. 1 Warnings: Notes: Duplicate notes Notes: Duplicate notes
153 38490 BMS HH rclingan 4/10 11:15 am 11:30 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/6 Help Desk 2.1 BilledAgreement -Closed 74079 Deactivate Credentials & Transfer Access 0 Reset password, signed out of all sessions, and delegated email to Laura Carlson. 0
154 38497 BMS PPT rclingan 4/10 11:29 am 11:59 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 74081 Using Word 0 created new letterhead template for loraine 0
155 38510 BMS PPT rclingan 4/10 1:00 pm 1:02 pm 0.03 0.25 0 31.25 Remote Standard Technician Billable 4/6 Help Desk Billed -Closed | SLA - Resolved 74088 Re: Service Ticket #74081 has been submitted to the help desk 0 Apologies i had stepped out of the office to grab lunch, i just jumped back in and created a shortcut to it on your desktop on the laptop. let us know if you need anything else! 0
156 38532 BMS NMFFL rclingan 4/10 1:11 pm 3:14 pm 2.05 2.25 0 281.25 Remote Standard Technician Billable 4/6 Help Desk 2.1 Billed -Closed 72789 apple business setup 0 Finish setup of collette macbook in the apple business account and intune 0
157 38587 BMS NMFFL rclingan 4/13 8:46 am 9:01 am 0.25 1.00 0 25.00 Travel Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 72789 apple business setup 0 Travel To client for onsite visit. 0
158 38588 BMS NMFFL rclingan 4/13 9:01 am 9:35 am 0.57 1.00 0 125.00 Onsite Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 72789 apple business setup 0 onsite setup with collette to make sure she is good on the macbook. we need to add a few emails still. 0
159 38589 BMS AIAM rclingan 4/13 9:35 am 9:44 am 0.15 1.00 0 25.00 Travel Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 71682 AMR - New vibration sensor for the mill 0 Travel for onsite visit. 0
160 38590 BMS AIAM rclingan 4/13 9:44 am 10:17 am 0.55 1.00 0 125.00 Onsite Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 71682 AMR - New vibration sensor for the mill 0 onsite visit to look at ir camera for mill and reset switch in the north building as it is showing offline 0
161 38574 BMS HH rclingan 4/13 10:17 am 10:25 am 0.13 0.25 0 31.25 Remote Standard Technician Billable 4/13 Help Desk 2.1 BilledAgreement -Closed 74140 URGENT - New Hire Email Credentials 0 Created new user and sent info to hr@ 0
162 38585 BMS HH rclingan 4/13 10:55 am 11:10 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/13 Help Desk 2.1 BilledAgreement -Closed 74148 Arleen (Eileen) Kerr 0 deleted user account. 0
163 38586 BMS IC rclingan 4/13 11:10 am 11:25 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74151 damian continued email issues 0 fixed issues with damian email by clearing cache and trying again. 0
164 38592 BMS NMFFL rclingan 4/13 11:25 am 12:24 pm 0.98 1.00 0 125.00 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 72789 apple business setup 0 worked to add remaining needs to macbook emails, box drive, clio drive etc. 0
165 38614 BMS HH rclingan 4/13 12:24 pm 1:30 pm 1.10 1.25 0 187.50 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 work on migration documentation for training 0
166 38613 BMS HH rclingan 4/13 2:30 pm 4:53 pm 2.38 2.50 0 375.00 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Discussion with jesse and melissa about training for migration. purchase licenses for group owners to be able to create 365 groups create all 365 groups create document for transition training worked on creating distribution lists 0
167 38678 BMS HH rclingan 4/14 9:18 am 9:33 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/13 Help Desk 2.1 BilledAgreement -Closed 74185 5055546208 0 Travel for onsite visit 2 Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes)
168 38679 BMS HH rclingan 4/14 9:33 am 10:00 am 0.45 0.50 0 62.50 Remote Standard Technician Billable 4/13 Help Desk 2.1 BilledAgreement -Closed 74185 5055546208 0 reset phone and returned to patricia 0
169 38680 BMS HH rclingan 4/14 10:00 am 11:41 am 1.68 1.75 0 262.50 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Worked with jesse to finalize details for accounts shared drives groups and distribution lists 0
170 38683 BMS NMLGL rclingan 4/14 12:00 pm 12:10 pm 0.17 0.25 0 31.25 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 73604 Laptop Request for Trial 0 spoke with giovanna about the laptop, the trial has been moved from may to august. will reach out to Nick about what the next steps for this laptop are. 0
171 38689 BMS NMLGL rclingan 4/14 12:11 pm 12:26 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74213 NMLGL - Charles email issues on iphone. 0 reached out to charles regarding email issues 0
172 38687 BMS HH rclingan 4/14 12:39 pm 12:54 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/13 Help Desk 2.1 BilledAgreement -Closed 74216 Arias New Printer 0 work with jesse to install brother printer and test printing and scanning. this printer is not going to work, scheduled to swap with 3780cdw that is in tech area. 0
173 38698 BMS PPT rclingan 4/14 1:33 pm 1:48 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/13 Help Desk Billed -Closed | SLA - Resolved 74190 Re: Ticket#74028/PPT/Fwd: Fw: Enrollment 370127-01 -- has been updated 0 I just did an additional log search for this domain from april 1 - now and did not see any emails newer than april 10th "Empower Exchange — What’s Next for AI in Retirement Plans?" which was delivered with no issues. Let us know if there is anything else you need us to do for this. 0
174 38713 BMS NMFFL rclingan 4/14 2:00 pm 3:00 pm 1.00 1.00 0 125.00 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74211 Fw: Proposal Meeting: NM Financial and Family Law meeting with SEGRA 0 Ring network vs lateral Dual uplinks   645 xfinity internet 775 xfinity voice Extension from 2nd floor for internet no equipment in closet 100 Mb/s 575 200 Mb/s 650 36 Month Terms 1 static fiber   Call pricing 305 monthly One time 245 10 handsets 2 trio handsets 1 911 fee 880 total monthly w/ 575 monthly network costs 955 total w/200 mb/s service     UCAS integrated to teams potentially in the future Main advantage will be the ability to set and change hunt groups extensions forwards etc without getting support involved through Sky voice administration interface 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
175 38717 BMS NMFFL rclingan 4/14 3:00 pm 3:22 pm 0.37 0.50 0 62.50 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74224 Network Upgrades 0 Spoke with elizabeth regarding the proposal to upgrade the network while we install new service. We would like to replace the sonicwall with a Cloud Gateway Fiber, the 2 switches with 1 Pro Max 48 PoE and the 4 access points with 2 Pro 7 XGS access points. 0
176 38727 BMS IC rclingan 4/14 3:55 pm 4:10 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74256 MS Projects for John Rescate 0 check microsoft licensing and verify if john has projects. added license to account. 0
177 38780 BMS HH rclingan 4/15 8:00 am 9:00 am 1.00 1.00 0 125.00 Remote Standard Technician Billable 4/13 Help Desk 2.1 BilledAgreement -Closed 74274 2 phones at desk 0 Reset phones and rejoin mdm platform for both created new templates for both phones as the old ones did not include user names or groups for the devices 0
178 38781 BMS HH rclingan 4/15 9:04 am 9:37 am 0.55 0.75 0 93.75 Remote Standard Technician Billable 4/13 Help Desk 2.1 BilledAgreement -Closed 74216 Arias New Printer 0 Travel for onsite visit. 2 Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes)
179 38784 BMS HH rclingan 4/15 9:37 am 10:10 am 0.55 0.75 0 93.75 Remote Standard Technician Billable 4/13 Help Desk 2.1 BilledAgreement -Closed 74216 Arias New Printer 0 Onsite to install new brother printer to replace the one jesse had installed prior that was having issues test printing and scanning with new printer remove old printer to recycle 1 Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) Work Type: Possible onsite/remote mismatch (work type vs notes)
180 38785 BMS HH rclingan 4/15 10:10 am 10:17 am 0.12 0.25 0 31.25 Remote Standard Technician Billable 4/13 Help Desk 2.1 BilledAgreement -Closed 74274 2 phones at desk 0 travel for onsite visit. 2 Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes)
181 38786 BMS HH rclingan 4/15 10:17 am 10:25 am 0.13 0.25 0 31.25 Remote Standard Technician Billable 4/13 Help Desk 2.1 BilledAgreement -Closed 74274 2 phones at desk 0 dropped off phones with patricia 0
182 38793 BMS HH rclingan 4/15 10:50 am 11:27 am 0.62 0.75 0 112.50 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Discuss project status with frank and schedule plans moving forward. create schedule entries for future planned events for this migration. 0
183 38796 BMS NMFFL rclingan 4/15 11:27 am 12:38 pm 1.18 1.25 0 156.25 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74323 Canva Subscription issue 0 Work on getting canva subscription, added shared payment method to apple business account. Setup canva team account and invite collette as a member In-App purchases are not supported with ABM/VPP licenses created scribe guide and shared with collette on how she can add application licenses herself. 0
184 38848 BMS HH rclingan 4/15 12:38 pm 2:00 pm 1.37 1.50 0 225.00 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Worked on holiday of hope form rebuild in microsoft 0
185 38849 BMS AIAM rclingan 4/15 2:00 pm 2:17 pm 0.28 1.00 0 25.00 Travel Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74316 New Laptop for Crystal 0 Travel for onsite visit. 0
186 38850 BMS AIAM rclingan 4/15 2:17 pm 2:23 pm 0.10 1.00 0 125.00 Onsite Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74316 New Laptop for Crystal 0 onsite setup of laptop in the server closet ensure laptop is powered on and connected to network for remote access by employee. 0
187 38851 BMS HH rclingan 4/15 3:00 pm 4:00 pm 1.00 1.00 0 150.00 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Create remaining users in 365 to prepare for transition 0
188 38852 BMS HH rclingan 4/15 4:30 pm 5:00 pm 0.50 0.50 0 75.00 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 work to add newly created users to groups 0
189 38844 BMS SVC rclingan 4/16 8:00 am 8:20 am 0.33 0.50 0 62.50 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74027 New Dr setup 0 checked doctor computers at heights to ensure they are setup with catherine credentials and email. 0
190 38845 BMS SVC rclingan 4/16 8:20 am 9:00 am 0.67 0.75 0 93.75 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74300 iPads for patient check in 0 Researched Ipad signature capture app, it still exists at 19.99 found crystalPM pdf on application setup for windows side [Help Center - Signature Pad's](https://help.crystalpm.com/hardware/signature-pads#h.xe7dk5opxxw) called support for verification on if this application is still supported and for any necessary requirements - awaiting callback discuss options with frank between topaz signature pad and the ipad both have their own difficulties and challenges, we need to await crystal callback for updated information before making a decision. 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
191 38857 BMS NMLGL rclingan 4/16 9:00 am 9:55 am 0.92 1.00 0 125.00 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 73604 Laptop Request for Trial 0 continued setup of laptop start installation of control center for dvt file playback install open vpn and create profile connect to server and map network drives 0
192 38858 BMS SVC rclingan 4/16 9:55 am 10:14 am 0.32 0.50 0 62.50 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74378 HFA review not working on all machines 0 worked with evie to determine the cause of the issue being a cord unplugged from the machine. once ethernet was restored the machines reconnected with no issues. 0
193 38871 BMS NMLGL rclingan 4/16 10:15 am 1:29 pm 3.23 3.25 0 406.25 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 73604 Laptop Request for Trial 0 worked to install control center and verify functionality. in order for it to install correctly i needed to turn off core isolation and windows firewall as well as grab a copy of crystal reports separately, then uninstall and reinstall the program. copied a dvt file from server and tested functionality. dropped off laptop with Nick and verified he is good to go. 0
194 38870 BMS NMLGL rclingan 4/16 1:29 pm 1:33 pm 0.07 0.25 0 31.25 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74383 A few issues at the Osuna NMLGL office 0 The server is currently low on space and we are in the process of building an entirely new one. Once this is deployed we will work with you all to move the files over onto the new server. It sounds like Debbie is in urgent need of assistance, is there a time this afternoon that we can get on her computer and check it out? 0
195 38882 BMS HH rclingan 4/16 1:38 pm 1:53 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/13 Help Desk 2.1 BilledAgreement -Closed 74392 Assist with FY 27 estimations 0 sent jesse information on adobe licenses and cost Grammarly subscriptions are associated with kathys and mariar i believe. unsure on chatgpt subscriptions as we have not been involved in the purchase of these subscriptions 0
196 38907 BMS HH rclingan 4/16 1:54 pm 4:00 pm 2.10 2.25 0 337.50 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Continued work to clean up users added and put them into groups and distribution lists. 0
197 38908 BMS HH rclingan 4/16 4:00 pm 4:18 pm 0.30 0.50 0 62.50 Remote Standard Technician Billable 4/13 Help Desk 2.1 BilledAgreement -Closed 74392 Assist with FY 27 estimations 0 work with jesse to provide foxit costs 0
198 38943 BMS IC rclingan 4/17 10:04 am 10:23 am 0.32 1.00 0 25.00 Travel Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 68336 New Laptops and Setups for Welding Shop & Conference Set Up 0 Travel for onsite visit. 0
199 38944 BMS IC rclingan 4/17 10:23 am 10:40 am 0.28 1.00 0 125.00 Onsite Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 68336 New Laptops and Setups for Welding Shop & Conference Set Up 0 check in with angelo on status of new building and walk through site to view current drops and discuss any additional needs such as the conference room drops/electrical for tv plan to return next week to begin terminating drops installed by electricians. 0
200 38946 BMS TFF rclingan 4/17 10:50 am 10:55 am 0.08 1.00 0 125.00 Onsite Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 73831 Jerome Battery Backup 0 Onsite visit to replace battery backup with surge protector. ensured desktop came back online after replacement. 1 Errors: Work Type: No travel entry found for onsite (based on tech, date, company) Work Type: No travel entry found for onsite (based on tech, date, company)
201 38951 BMS NMLGL rclingan 4/17 11:26 am 11:51 am 0.42 0.50 0 62.50 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74436 Susan issues when connected to VPN 0 worked with susan to resolve her network issues by replacing the vpn configuration profile. 0
202 38952 BMS HH rclingan 4/17 11:51 am 12:40 pm 0.82 1.00 0 150.00 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 walked with jesse about transition for AOC and Gateway programs as they operate 24/7 and will need access to certain things for at least a portion of the staff throughout the transition weekend. discussed the likelihood of transitioning a few people at each location either before 5/1 or on 5/1 after mx record change so that they are ready for the transition weekend without a disruption to service. 1 Warnings: Notes: Duplicate notes Notes: Duplicate notes
203 38953 BMS HH rclingan 4/17 1:30 pm 2:05 pm 0.58 0.75 0 93.75 Remote Standard Technician Billable 4/13 Help Desk 2.1 BilledAgreement -Closed 74392 Assist with FY 27 estimations 0 Sent info to jesse regarding adobe licenses for clarification. 0
204 38995 BMS HH rclingan 4/17 2:30 pm 3:30 pm 1.00 1.00 0 150.00 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Clean up transition document and admin email addresses Create temp password for accounts and change pin requirements 0
205 39045 BMS NMLGL rclingan 4/17 3:30 pm 4:30 pm 1.00 1.00 0 125.00 Remote Standard Technician Billable 4/13 Projects ReadyToBill >Closed 73803 Assemble Hardware 0 begin assembly 1 Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' Board: Board not 'Help Desk' or 'Help Desk 2.1'
206 38993 BMS HH rclingan 4/18 Sat 2:00 pm 3:00 pm 1.00 1.00 0 150.00 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Create VM for training setup and test access 0
207 38994 BMS HH rclingan 4/19 Sun 9:00 am 10:00 am 1.00 1.00 0 150.00 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Create second vm for training on second session 0
208 39042 BMS HH rclingan 4/20 8:00 am 9:20 am 1.33 1.50 0 225.00 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 worked on transition document to add requested changes 0
209 39043 BMS NMFFL rclingan 4/20 9:20 am 9:35 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74514 Phone issues 0 worked with elizabeth and suzette to power cycle fiber modem, pbx and switches 0
210 39044 BMS NMLGL rclingan 4/20 9:35 am 10:45 am 1.17 1.25 0 156.25 Remote Standard Technician Billable 4/20 Projects ReadyToBill >Closed 73803 Assemble Hardware 0 finish assembly of hardware 1 Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' Board: Board not 'Help Desk' or 'Help Desk 2.1'
211 39048 BMS HH rclingan 4/20 11:05 am 2:57 pm 3.87 4.00 0 600.00 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 final work on transition document clean up and test vms for training session tomorrow ensure agenda for training is complete changed baseline policies for pin requirement, default search engines and sharepoint sync 0
212 39131 BMS IC rclingan 4/20 3:03 pm 3:24 pm 0.35 1.00 0 25.00 Travel Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74543 New Office - Electricians cut the feed to the outdoor ap 0 travel for onsite visit 0
213 39133 BMS IC rclingan 4/20 3:24 pm 4:11 pm 0.78 1.00 0 125.00 Onsite Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74543 New Office - Electricians cut the feed to the outdoor ap 0 restored outdoor access point connection walk jobsite and determine any additional materials that need to be purchased to finish job we need to order more keystones and some 2 port faceplates. 0
214 39129 BMS HH rclingan 4/21 7:20 am 7:40 am 0.33 0.50 0 75.00 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Travel for onsite visit. 2 Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes)
215 39125 BMS HH rclingan 4/21 7:40 am 1:15 pm 5.58 5.75 0 862.50 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 onsite for training session and begin the transition for the accounting department to include melanie and josie pc's 1 Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) Work Type: Possible onsite/remote mismatch (work type vs notes)
216 39126 BMS NMFFL rclingan 4/21 2:00 pm 2:15 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74224 Network Upgrades 0 follow up meeting with segra to confirm details for ISP transition and phones 0
217 39127 BMS HH rclingan 4/21 2:15 pm 3:12 pm 0.95 1.00 0 150.00 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 onsite continued, work on debbie pc, computer is on its last legs. confirmed with connie that we will order a new pc for debbie and set her up on the new pc with microsoft when it comes in and leave her on google with the current pc for now. 1 Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) Work Type: Possible onsite/remote mismatch (work type vs notes)
218 39135 BMS HH rclingan 4/22 8:25 am 8:41 am 0.27 0.50 0 75.00 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 worked to fix device lock requirements in policy. changed from 14 -> 8 0
219 39173 BMS HH rclingan 4/22 8:45 am 9:02 am 0.28 1.00 0 150.00 Onsite Standard Technician Billable 4/20 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 travel for onsite visit. 2 Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Warnings: Notes: Notes contain 'travel', work type not travel Work Type: No travel entry found for onsite (based on tech, date, company) Notes: Notes contain 'travel', work type not travel
220 39174 BMS HH rclingan 4/22 9:02 am 10:07 am 1.08 1.25 0 187.50 Onsite Standard Technician Billable 4/20 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 meeting to discuss plan for transition at the shelters as they are 24/7 operations 1 Errors: Work Type: No travel entry found for onsite (based on tech, date, company) Work Type: No travel entry found for onsite (based on tech, date, company)
221 39177 BMS IC rclingan 4/22 11:00 am 11:19 am 0.32 1.00 0 25.00 Travel Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 68336 New Laptops and Setups for Welding Shop & Conference Set Up 0 travel for onsite visit. 0
222 39178 BMS IC rclingan 4/22 11:19 am 1:55 pm 2.60 2.75 0 343.75 Onsite Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 68336 New Laptops and Setups for Welding Shop & Conference Set Up 0 onsite to terminate and clean up server room wiring. terminate all pulled cable into keystones dress cable runs patch keystones into patch panel and patch panel into switch office terminations are waiting on white keystones and faceplates that should arrive 4/23/26 discussed progress with angelo and plan for friday to return and terminate office cables so they can move in the week of 4/27 0
223 39181 BMS AIAM rclingan 4/22 2:30 pm 2:45 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74698 New voicemail from Acme Main (505) 345-2457 0 talked to paula on the phone and tried to walk her through turning computer back on, frank is headed onsite shortly. 1 Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) Work Type: Possible onsite/remote mismatch (work type vs notes)
224 39182 BMS HH rclingan 4/22 2:45 pm 2:58 pm 0.22 0.25 0 37.50 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 discussion with jesse and patricia to plan her transition. 0
225 39172 BMS CTCPA rclingan 4/22 2:58 pm 3:11 pm 0.22 0.25 0 31.25 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 75204 New Computer Info for remote desktop setup 0 The main benefit of a desktop accessed via remote desktop versus a laptop connected through VPN is connection stability between the client machine and the applications/databases on the server. On the local network, the desktop has a wired gigabit connection directly to the server. A laptop connected over VPN, on the other hand, would realistically see speeds closer to 100 Mb/s at best — roughly 10% of local speed — since it's limited by our upload speed and the user's download speed. Beyond the raw speed difference, the VPN connection is also more susceptible to latency, instability, and potential data corruption due to the lower available bandwidth and any drops along the way. For line-of-business applications that are constantly reading and writing to the server, a remoted desktop provides a much more reliable experience. 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
226 39184 BMS PPT rclingan 4/22 3:30 pm 3:45 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74709 loraine issues with access centresuite webpage 0 worked with loraine to clear cache and ensure access to the webpage is restored. 0
227 39208 BMS HH rclingan 4/23 8:15 am 9:59 am 1.73 1.75 0 262.50 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 update transition guide with action items from last training session reset password and mfa on training account to prepare for training session this afternoon turn on self service password reset for users create document for setting up authenticator app work with jesse to test document and verify any issues with initial setup reset everyones password and mfa to require setup 0
228 39209 BMS HH rclingan 4/23 9:58 am 10:00 am 0.03 0.25 0 31.25 Remote Standard Technician Billable 4/20 Help Desk 2.1 BilledAgreement -Closed 74744 Kristina Casey 0 user has been removed from google and microsoft. 0
229 39211 BMS IC rclingan 4/23 10:01 am 10:16 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74748 Fw: Emails for Payroll 0 release message from quarantine talked to courtney about where this is sending from and a need for a different solution as this will likely continue to have deliverability issues created rule to allow this sender 0
230 39225 BMS HH rclingan 4/23 10:16 am 11:13 am 0.95 1.00 0 150.00 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Work on packing application to deploy the two guides to all machines desktops. test powershell scripts on test machines create policy to deploy applications 0
231 39230 BMS JGCPA rclingan 4/23 11:42 am 11:49 am 0.12 0.25 0 31.25 Remote Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 74752 Fw: 0 Spoke to bob about the issue he is having, it was likely a bad browser popup - i removed the unwanted browser and checked the rest of the pc, bob is going to call back if he has further issues. 0
232 39346 BMS HH rclingan 4/23 12:14 pm 12:42 pm 0.47 1.00 0 25.00 Travel Standard Technician Billable 4/20 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Travel for onsite visit. 0
233 39347 BMS HH rclingan 4/23 12:42 pm 4:23 pm 3.68 3.75 0 562.50 Onsite Standard Technician Billable 4/20 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Onsite visit setup patricia in microsoft host second training session for microsoft transition 0
234 39349 BMS NMLGL rclingan 4/24 8:00 am 11:00 am 3.00 3.00 0 375.00 Remote Standard Technician Billable 4/20 Projects ReadyToBill >Closed 73804 Install and Configure Truenas 0 Work to install and setup truenas raidz2 \(2 parity drives\) 54Tib usable 2 2tb ssd's for l2arc cache \( no data loss if there is a drive failure, used to speed up reads/writes/searches\) check out backup options or if we just need to setup a backup vm - likely will setup a vm with the smb shares and back this up test memory, and smart information for all drives everything passes all tests. 1 Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' Board: Board not 'Help Desk' or 'Help Desk 2.1'
235 39351 BMS IC rclingan 4/24 11:00 am 11:30 am 0.50 1.00 0 25.00 Travel Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 68336 New Laptops and Setups for Welding Shop & Conference Set Up 0 Travel for onsite visit, stopped at graybar for supplies for job. 0
236 39353 BMS IC rclingan 4/24 11:30 am 1:07 pm 1.62 1.75 0 218.75 Onsite Standard Technician Billable 4/20 Help Desk 2.1 Billed -Closed 68336 New Laptops and Setups for Welding Shop & Conference Set Up 0 Onsite termination of ethernet drops in offices. Clean up terminations and install faceplates. Two offices need single keystone faceplates and there are 3 blanks that are needed to cover job boxes not in use. verify drops are passing gigabit and poe. 0
237 39356 BMS NMLGL rclingan 4/24 1:30 pm 3:00 pm 1.50 1.50 0 187.50 Remote Standard Technician Billable 4/20 Projects ReadyToBill >Closed 73804 Install and Configure Truenas 0 configure network settings for nas look at truenas connect options for remote monitoring of nas load up in car with all necessary equipment and prepare for onsite delivery and installation for continued setup. 2 Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes); Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' Work Type: Possible onsite/remote mismatch (work type vs notes) Board: Board not 'Help Desk' or 'Help Desk 2.1'
238 39357 BMS NMLGL rclingan 4/24 3:00 pm 3:26 pm 0.43 1.00 0 25.00 Travel Standard Technician Billable 4/20 Projects ReadyToBill >Closed 73804 Install and Configure Truenas 0 Travel for onsite visit. 1 Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' Board: Board not 'Help Desk' or 'Help Desk 2.1'
239 39358 BMS NMLGL rclingan 4/24 3:26 pm 4:16 pm 0.83 1.00 0 125.00 Onsite Standard Technician Billable 4/20 Projects ReadyToBill >Closed 73804 Install and Configure Truenas 0 Onsite visit for installation of NAS Clear space for NAS by network rack and servers. Install NAS Configure network settings for local network and ensure device is accessible. 1 Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' Board: Board not 'Help Desk' or 'Help Desk 2.1'
240 39449 BMS HH rclingan 4/27 8:00 am 9:41 am 1.68 1.75 0 262.50 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 work on debbies new pc ensure setup into m365 verify status for migration 0
241 39450 BMS HH rclingan 4/27 9:41 am 9:53 am 0.20 1.00 0 25.00 Travel Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 travel for onsite visit. 1 Errors: Work Type: No onsite entry found for travel (based on tech, date, company) Work Type: No onsite entry found for travel (based on tech, date, company)
242 39451 BMS HH rclingan 4/27 9:53 am 1:59 pm 4.10 4.25 0 637.50 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 transfer debbie setup secure case for pc to be locked in according to requirements troubleshoot issues with qb server moving to entra joined pc ensure qb shares are working and accessible 0
243 39452 BMS HH rclingan 4/27 2:30 pm 4:20 pm 1.83 2.00 0 300.00 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 transfer jesse workstation to microsoft 0
244 39446 BMS HH rclingan 4/28 7:53 am 9:47 am 1.90 2.00 0 300.00 Onsite Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Onsite for signing into microsoft at aoc 1 Errors: Work Type: No travel entry found for onsite (based on tech, date, company) Work Type: No travel entry found for onsite (based on tech, date, company)
245 39448 BMS HH rclingan 4/28 10:05 am 11:00 am 0.92 1.00 0 150.00 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 work on printer plan and admin priviledges 0
246 39444 BMS NMFFL rclingan 4/28 11:00 am 12:30 pm 1.50 1.50 0 187.50 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Closed 74903 Loni returning - need to setup accounts and laptop 0 Setup laptop for user install box and office products adobe etc relicense mailbox and reset password 0
247 39445 BMS HH rclingan 4/28 12:00 pm 12:48 pm 0.80 1.00 0 125.00 Remote Standard Technician Billable 4/27 Help Desk 2.1 BilledAgreement -Closed 74908 router and switch setup at housing 0 setup router and cloudkey and switch for deployment onsite 1 Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) Work Type: Possible onsite/remote mismatch (work type vs notes)
248 40068 BMS NMFFL rclingan 4/28 12:45 pm 1:00 pm 0.25 1.00 0 25.00 Travel Standard Technician Billable 4/27 Help Desk 2.1 Billed -Closed 74903 Loni returning - need to setup accounts and laptop Added manually by Curtis 5/12/26 0 Travel for onsite visit. 1 Notices: Int Notes: Internal notes Int Notes: Internal notes
249 39690 BMS NMFFL rclingan 4/28 1:00 pm 1:23 pm 0.38 1.00 0 125.00 Onsite Standard Technician Billable 4/27 Help Desk 2.1 Billed -Closed 74903 Loni returning - need to setup accounts and laptop 0 Dropped off laptop with elizabeth and provided credentials 0
250 39692 BMS HH rclingan 4/28 2:00 pm 2:30 pm 0.50 0.50 0 75.00 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Travel for onsite visit. 2 Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes)
251 39691 BMS HH rclingan 4/28 2:30 pm 4:30 pm 2.00 2.00 0 300.00 Onsite Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Work to transition users to microsoft and get them signed in and passwords changed, authenticator setup. 2 Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Warnings: Notes: Duplicate notes Work Type: No travel entry found for onsite (based on tech, date, company) Notes: Duplicate notes
252 39684 BMS HH rclingan 4/29 8:00 am 9:30 am 1.50 1.50 0 225.00 Onsite Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Work to transition users to microsoft and get them signed in and passwords changed, authenticator setup. 1 Warnings: Notes: Duplicate notes Notes: Duplicate notes
253 39685 BMS HH rclingan 4/29 9:30 am 9:47 am 0.28 1.00 0 25.00 Travel Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Travel to annex from gateway center for onsite visit. 0
254 39686 BMS HH rclingan 4/29 9:47 am 12:34 pm 2.78 3.00 0 450.00 Onsite Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Work wiping and transitioning administrative staff to microsoft ahead of the transition. 0
255 39688 BMS HH rclingan 4/29 12:53 pm 2:00 pm 1.12 1.25 0 187.50 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Continued work on policies for setting up sharepoint sync 0
256 39689 BMS HH rclingan 4/29 3:00 pm 6:00 pm 3.00 3.00 0 450.00 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Finish policies for mapping sharepoint syncs 0
257 39680 BMS HH rclingan 4/30 8:00 am 10:34 am 2.57 2.75 0 412.50 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Work to transition to microsoft entra 0
258 39561 BMS HH rclingan 4/30 11:12 am 11:16 am 0.07 0.25 0 31.25 Remote Standard Technician Billable 4/27 Help Desk 2.1 BilledAgreement -Closed 75198 Transfer Email Access 0 email to marlene sent granting access to alyssa email. 0
259 39681 BMS HH rclingan 4/30 11:44 am 12:22 pm 0.63 0.75 0 112.50 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Continued work to transition to microsoft entra 0
260 39682 BMS HH rclingan 4/30 12:22 pm 1:13 pm 0.85 1.00 0 150.00 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking Wreck on freeway caused backups on side roads and freeway GPS Route took 51 minutes. 0 Travel to client for onsite visit. 3 Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes); Notices: Int Notes: Internal notes Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) Int Notes: Internal notes
261 39683 BMS HH rclingan 4/30 1:13 pm 4:21 pm 3.13 3.25 0 487.50 Remote Standard Technician Billable 4/27 Help Desk 2.1 Billed -Resolved / Verifying 71559 Migration to M365 Time Tracking 0 Work wiping and transitioning administrative staff to microsoft ahead of the transition. 0

Legend:
(hover over fields for details)

Error (14)
Warning (52)
Notice (54)


Tickets with over 5 hours in the current view (6)

Hours Ticket # Company Ticket Summary
96.00 71559 HH Migration to M365 Time Tracking
10.00 72789 NMFFL apple business setup
7.00 68336 IC New Laptops and Setups for Welding Shop & Conference Set Up
5.50 71682 AIAM AMR - New vibration sensor for the mill
5.50 73604 NMLGL Laptop Request for Trial
5.50 73804 NMLGL Install and Configure Truenas


Errors

Field Message Count
Billed  Billed time not rounded to 15 minutes  1
Inv Amt  Inv Amt not a multiple of 125 for non-travel  1
Notes  Incomplete notes for travel  1
Work Type  No onsite entry found for travel (based on tech, date, company)  5
Work Type  No travel entry found for onsite (based on tech, date, company)  6
Total  14


Warnings

Field Message Count
Entry Status  Status = 'WrittenOff', work type not admin, correspondence or sales  5
Notes  Duplicate notes  16
Notes  Notes contain 'travel', work type not travel  11
Work Type  Possible onsite/remote mismatch (work type vs notes)  20
Total  52


Notices

Field Message Count
Bill  Status = 'DoNotBill', work type not admin, correspondence or sales  5
Bill  Status = 'NoCharge'  1
Board  Board not 'Help Desk' or 'Help Desk 2.1'  20
Int Notes  Internal notes  8
Notes  Missing notes for travel  4
Notes  Notes longer than 500 characters  13
Notes  Possible exposed credentials  1
Work Type  No onsite entry found for travel (based on tech, date, ticket)  1
Work Type  No travel entry found for onsite (based on tech, date, ticket)  1
Total  54


38033 - fdrewett - 4/2 7:00 am - 73588 - ISP - Internet Down
Missing notes for travel

38088 - fdrewett - 4/2 9:00 am - 73529 - Weekly Meeting
Duplicate notes

38210 - fdrewett - 4/6 12:31 pm - 73831 - Jerome Battery Backup
Status = 'WrittenOff', work type not admin, correspondence or sales
Duplicate notes
Status = 'DoNotBill', work type not admin, correspondence or sales

38211 - fdrewett - 4/6 12:42 pm - 73831 - Jerome Battery Backup
Status = 'WrittenOff', work type not admin, correspondence or sales
Duplicate notes
Status = 'DoNotBill', work type not admin, correspondence or sales

38324 - fdrewett - 4/7 12:00 pm - 71682 - AMR - New vibration sensor for the mill
Missing notes for travel

38328 - fdrewett - 4/7 2:30 pm - 73919 - New M365 account - Ignacio
Possible exposed credentials

38519 - fdrewett - 4/10 8:23 am - 74087 - Fw: My Email
Status = 'WrittenOff', work type not admin, correspondence or sales
Status = 'DoNotBill', work type not admin, correspondence or sales
Internal notes

38520 - fdrewett - 4/10 8:44 am - 74087 - Fw: My Email
Status = 'WrittenOff', work type not admin, correspondence or sales
Duplicate notes
Status = 'DoNotBill', work type not admin, correspondence or sales
Internal notes

38521 - fdrewett - 4/10 10:03 am - 71682 - AMR - New vibration sensor for the mill
Internal notes

38522 - fdrewett - 4/10 10:19 am - 71682 - AMR - New vibration sensor for the mill
Duplicate notes

38616 - fdrewett - 4/13 3:00 pm - 74028 - Fwd: Fw: Enrollment 370127-01
Internal notes

38817 - fdrewett - 4/15 2:00 pm - 74350 - DCPROMO
Board not 'Help Desk' or 'Help Desk 2.1'
Notes longer than 500 characters

38833 - fdrewett - 4/15 2:30 pm - 74325 - Phones are having issues at Los Lunas and South Valley
Possible onsite/remote mismatch (work type vs notes)

38894 - fdrewett - 4/16 10:00 am - 74394 - Omni Weekly Meeting
Duplicate notes

38959 - fdrewett - 4/17 10:04 am - 68336 - New Laptops and Setups for Welding Shop & Conference Set Up
No onsite entry found for travel (based on tech, date, company)
Status = 'WrittenOff', work type not admin, correspondence or sales
Status = 'DoNotBill', work type not admin, correspondence or sales

38945 - fdrewett - 4/17 10:40 am - 73831 - Jerome Battery Backup
No onsite entry found for travel (based on tech, date, company)

38960 - fdrewett - 4/17 11:51 am - 71559 - Migration to M365 Time Tracking
Duplicate notes

40065 - fdrewett - 4/17 6:20 pm - 71682 - AMR - New vibration sensor for the mill
Internal notes

38988 - fdrewett - 4/20 7:00 am - 74499 - Huntress ITDR Incident #2093168 — Critical — Courageous Transformations
Notes longer than 500 characters

39007 - fdrewett - 4/20 9:01 am - 74509 - Test Ticket
Billed time not rounded to 15 minutes
Status = 'NoCharge'

39114 - fdrewett - 4/21 3:15 pm - 73520 - Update Static DNS References
Board not 'Help Desk' or 'Help Desk 2.1'

39147 - fdrewett - 4/22 8:30 am - 71559 - Migration to M365 Time Tracking
No onsite entry found for travel (based on tech, date, company)
Incomplete notes for travel

39146 - fdrewett - 4/22 9:00 am - 71559 - Migration to M365 Time Tracking
Possible onsite/remote mismatch (work type vs notes)

39254 - fdrewett - 4/22 12:15 pm - 74585 - Fw: Drive Swap In TriCaster
Missing notes for travel

39256 - fdrewett - 4/22 3:00 pm - 74698 - New voicemail from Acme Main (505) 345-2457
Missing notes for travel

39336 - fdrewett - 4/24 8:15 am - 71559 - Migration to M365 Time Tracking
Notes longer than 500 characters

39650 - fdrewett - 4/27 1:00 pm - 71559 - Migration to M365 Time Tracking
Notes longer than 500 characters

39659 - fdrewett - 4/29 3:00 pm - 71559 - Migration to M365 Time Tracking
No travel entry found for onsite (based on tech, date, company)

37972 - mleasure - 4/1 12:50 pm - 73512 - Audit SBS Server Roles
Board not 'Help Desk' or 'Help Desk 2.1'
Notes longer than 500 characters

37975 - mleasure - 4/1 2:01 pm - 73513 - Document Current Domain Configuration
Board not 'Help Desk' or 'Help Desk 2.1'
Notes longer than 500 characters

37976 - mleasure - 4/1 2:21 pm - 73514 - GPO Review
Board not 'Help Desk' or 'Help Desk 2.1'
Notes longer than 500 characters

38340 - mleasure - 4/8 8:00 am - 73513 - Document Current Domain Configuration
Board not 'Help Desk' or 'Help Desk 2.1'

38795 - mleasure - 4/15 10:20 am - 74318 - Join to the Domain
Board not 'Help Desk' or 'Help Desk 2.1'
Notes longer than 500 characters

38820 - mleasure - 4/15 1:00 pm - 74318 - Join to the Domain
Board not 'Help Desk' or 'Help Desk 2.1'

38876 - mleasure - 4/16 1:15 pm - 73518 - Verify AD Replication
Board not 'Help Desk' or 'Help Desk 2.1'
Notes longer than 500 characters

38877 - mleasure - 4/16 1:30 pm - 73516 - Transfer FSMO Roles to New DC
Board not 'Help Desk' or 'Help Desk 2.1'

38878 - mleasure - 4/16 2:05 pm - 73517 - Migrate DNS to New DC
Board not 'Help Desk' or 'Help Desk 2.1'
Notes longer than 500 characters

39115 - mleasure - 4/21 2:59 pm - 73519 - GPO Cleanup
Board not 'Help Desk' or 'Help Desk 2.1'

37979 - rclingan - 4/1 12:38 pm - 73454 - 505-895-4889
Notes contain 'travel', work type not travel

38199 - rclingan - 4/6 10:14 am - 73802 - Order NAS Hardware
Board not 'Help Desk' or 'Help Desk 2.1'

38203 - rclingan - 4/6 12:31 pm - 73831 - Jerome Battery Backup
Duplicate notes

38204 - rclingan - 4/6 12:42 pm - 73831 - Jerome Battery Backup
Duplicate notes

38206 - rclingan - 4/6 1:21 pm - 73802 - Order NAS Hardware
Board not 'Help Desk' or 'Help Desk 2.1'

38222 - rclingan - 4/6 2:16 pm - 72923 - Upgrade computer for new employee
Duplicate notes

38226 - rclingan - 4/6 3:01 pm - 73604 - Laptop Request for Trial
Duplicate notes

38284 - rclingan - 4/7 10:25 am - 73861 - 3 new tablets for soar
Possible onsite/remote mismatch (work type vs notes)
Notes contain 'travel', work type not travel

38334 - rclingan - 4/8 8:05 am - 73873 - Snipping Tool
Possible onsite/remote mismatch (work type vs notes)

38355 - rclingan - 4/8 9:00 am - 73987 - Switch down after power outage
Possible onsite/remote mismatch (work type vs notes)

38360 - rclingan - 4/8 10:30 am - 73989 - Fw: Quickbooks issue
Possible onsite/remote mismatch (work type vs notes)
Notes contain 'travel', work type not travel

38361 - rclingan - 4/8 10:43 am - 73989 - Fw: Quickbooks issue
Possible onsite/remote mismatch (work type vs notes)

38452 - rclingan - 4/8 4:01 pm - 73965 - My GMail
Inv Amt not a multiple of 125 for non-travel

40066 - rclingan - 4/9 7:45 am - 72923 - Upgrade computer for new employee
Internal notes

38417 - rclingan - 4/9 9:02 am - 73861 - 3 new tablets for soar
Possible onsite/remote mismatch (work type vs notes)
Notes contain 'travel', work type not travel

38419 - rclingan - 4/9 9:26 am - 73987 - Switch down after power outage
No onsite entry found for travel (based on tech, date, ticket)

38420 - rclingan - 4/9 9:36 am - 73816 - Replace unmanaged switches
No travel entry found for onsite (based on tech, date, ticket)

38500 - rclingan - 4/10 8:44 am - 74087 - Fw: My Email
Duplicate notes

38501 - rclingan - 4/10 9:34 am - 73915 - Potentially fried laptops
No onsite entry found for travel (based on tech, date, company)

38504 - rclingan - 4/10 10:19 am - 71682 - AMR - New vibration sensor for the mill
Duplicate notes

38678 - rclingan - 4/14 9:18 am - 74185 - 5055546208
Possible onsite/remote mismatch (work type vs notes)
Notes contain 'travel', work type not travel

38713 - rclingan - 4/14 2:00 pm - 74211 - Fw: Proposal Meeting: NM Financial and Family Law meeting with SEGRA
Notes longer than 500 characters

38781 - rclingan - 4/15 9:04 am - 74216 - Arias New Printer
Possible onsite/remote mismatch (work type vs notes)
Notes contain 'travel', work type not travel

38784 - rclingan - 4/15 9:37 am - 74216 - Arias New Printer
Possible onsite/remote mismatch (work type vs notes)

38785 - rclingan - 4/15 10:10 am - 74274 - 2 phones at desk
Possible onsite/remote mismatch (work type vs notes)
Notes contain 'travel', work type not travel

38845 - rclingan - 4/16 8:20 am - 74300 - iPads for patient check in
Notes longer than 500 characters

38946 - rclingan - 4/17 10:50 am - 73831 - Jerome Battery Backup
No travel entry found for onsite (based on tech, date, company)

38952 - rclingan - 4/17 11:51 am - 71559 - Migration to M365 Time Tracking
Duplicate notes

39045 - rclingan - 4/17 3:30 pm - 73803 - Assemble Hardware
Board not 'Help Desk' or 'Help Desk 2.1'

39044 - rclingan - 4/20 9:35 am - 73803 - Assemble Hardware
Board not 'Help Desk' or 'Help Desk 2.1'

39129 - rclingan - 4/21 7:20 am - 71559 - Migration to M365 Time Tracking
Possible onsite/remote mismatch (work type vs notes)
Notes contain 'travel', work type not travel

39125 - rclingan - 4/21 7:40 am - 71559 - Migration to M365 Time Tracking
Possible onsite/remote mismatch (work type vs notes)

39127 - rclingan - 4/21 2:15 pm - 71559 - Migration to M365 Time Tracking
Possible onsite/remote mismatch (work type vs notes)

39173 - rclingan - 4/22 8:45 am - 71559 - Migration to M365 Time Tracking
No travel entry found for onsite (based on tech, date, company)
Notes contain 'travel', work type not travel

39174 - rclingan - 4/22 9:02 am - 71559 - Migration to M365 Time Tracking
No travel entry found for onsite (based on tech, date, company)

39181 - rclingan - 4/22 2:30 pm - 74698 - New voicemail from Acme Main (505) 345-2457
Possible onsite/remote mismatch (work type vs notes)

39172 - rclingan - 4/22 2:58 pm - 75204 - New Computer Info for remote desktop setup
Notes longer than 500 characters

39349 - rclingan - 4/24 8:00 am - 73804 - Install and Configure Truenas
Board not 'Help Desk' or 'Help Desk 2.1'

39356 - rclingan - 4/24 1:30 pm - 73804 - Install and Configure Truenas
Possible onsite/remote mismatch (work type vs notes)
Board not 'Help Desk' or 'Help Desk 2.1'

39357 - rclingan - 4/24 3:00 pm - 73804 - Install and Configure Truenas
Board not 'Help Desk' or 'Help Desk 2.1'

39358 - rclingan - 4/24 3:26 pm - 73804 - Install and Configure Truenas
Board not 'Help Desk' or 'Help Desk 2.1'

39450 - rclingan - 4/27 9:41 am - 71559 - Migration to M365 Time Tracking
No onsite entry found for travel (based on tech, date, company)

39446 - rclingan - 4/28 7:53 am - 71559 - Migration to M365 Time Tracking
No travel entry found for onsite (based on tech, date, company)

39445 - rclingan - 4/28 12:00 pm - 74908 - router and switch setup at housing
Possible onsite/remote mismatch (work type vs notes)

40068 - rclingan - 4/28 12:45 pm - 74903 - Loni returning - need to setup accounts and laptop
Internal notes

39692 - rclingan - 4/28 2:00 pm - 71559 - Migration to M365 Time Tracking
Possible onsite/remote mismatch (work type vs notes)
Notes contain 'travel', work type not travel

39691 - rclingan - 4/28 2:30 pm - 71559 - Migration to M365 Time Tracking
No travel entry found for onsite (based on tech, date, company)
Duplicate notes

39684 - rclingan - 4/29 8:00 am - 71559 - Migration to M365 Time Tracking
Duplicate notes

39682 - rclingan - 4/30 12:22 pm - 71559 - Migration to M365 Time Tracking
Possible onsite/remote mismatch (work type vs notes)
Notes contain 'travel', work type not travel
Internal notes