Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 11:18:12 pm took 0.52 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Mar 2026 » Company: all Ticket: all User: rclingan [x] Type: Remote [x] Role: all Bill: all Timesheet: all 3/2 3/9 3/16 3/23 3/30 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 30)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 36096 | BMS | CT | rclingan | 3/2 | 8:15 am | 10:00 am | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | initial setup of computers install agent, updates, asset tag | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 2 | 36101 | BMS | JGCPA | rclingan | 3/2 | 10:00 am | 10:45 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70760 | New voicemail from Robert Clark Main Office Line (505) 884-3703 | 0 | work with angelica to try to mitigate memory issues but she is trying to combine a lot of pdfs into one in adobe and with only 8gb of ram we keep hitting the memory limits. | 0 | |||||||
| 3 | 36106 | BMS | NMLGL | rclingan | 3/2 | 1:15 pm | 1:45 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71565 | Ken Offline file issues with global share | 0 | work with ken to remedy offline sync center issue by disabling sync center that was accidentally enabled by ken. ensure all network shares are working as intended look at ESU with ken and advise that he does need to upgrade laptop as it cannot go to windows 11 | 0 | |||||||
| 4 | 36094 | BMS | HH | rclingan | 3/3 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | BilledAgreement | -Closed | 71562 | adobe for connie | 0 | purchase additional license for connies adobe and ensure she is able to use the upgraded version of adobe. | 0 | |||||||
| 5 | 36088 | BMS | CT | rclingan | 3/3 | 9:30 am | 11:00 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | initial setup of computers install agent, updates, asset tag | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 6 | 36089 | BMS | CT | rclingan | 3/3 | 11:00 am | 2:15 pm | 3.25 | 3.25 | 0 | 406.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | initial setup of computers install agent, updates, asset tag | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 7 | 36092 | BMS | CT | rclingan | 3/3 | 2:35 pm | 2:48 pm | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | drop off desktops with Chuck | 0 | |||||||
| 8 | 36093 | BMS | CT | rclingan | 3/3 | 2:48 pm | 3:02 pm | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | travel back to atg office | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 9 | 36095 | BMS | SONM | rclingan | 3/3 | 3:30 pm | 4:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71563 | Micah shared mailbox assistance | 0 | convert to shared mailbox and assign to requested users. | 0 | |||||||
| 10 | 35870 | BMS | SVC | rclingan | 3/4 | 8:16 am | 8:31 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70810 | Question | 0 | send cruzita zip file of all of christin shared documents cruzita will go through these and note any important files that we may need to get updated copies of before deleting this account. | 0 | |||||||
| 11 | 36090 | BMS | MEC | rclingan | 3/4 | 12:00 pm | 5:00 pm | 5.00 | 5.00 | 0 | 625.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71557 | 5 new desktop setups | 0 | initial setup of computers install agent, updates, asset tag | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 12 | 35915 | BMS | MEC | rclingan | 3/4 | 3:05 pm | 3:50 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70851 | New voicemail from (505) 401-2111 | 0 | setup brent on dana machine create email address for brent setup brent as local administrator setup office applications for brent | 0 | |||||||
| 13 | 35916 | BMS | IC | rclingan | 3/4 | 4:25 pm | 4:40 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70853 | Fw: Settlement Review – AP/AR CL9435802 File— Ref_194f48d7e3d2b30f2d22d68f7f0d58654d9f4e5b | 0 | i have added this domain and any subdomains to the block list and deleted the messages from inboxes. | 0 | |||||||
| 14 | 36076 | BMS | HH | rclingan | 3/5 | 9:00 am | 11:00 am | 2.00 | 2.00 | 0 | 300.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work on building out virtual machine to test intune policies as they are built | 0 | |||||||
| 15 | 35950 | BMS | AIAM | rclingan | 3/5 | 10:25 am | 10:40 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71285 | Hut Scale 1 | 0 | worked with frank to test scale issues reboot digi and confirm weight is coming to digi confirm weight populating field | 0 | |||||||
| 16 | 36080 | BMS | PPT | rclingan | 3/5 | 11:00 am | 11:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70757 | Figure out celeste adobe | 0 | create adobe team account for paradigm under the google admin account 505it purchase adobe pro and adobe illustrator licenses and assign to celeste ensure she is able to install the programs successfully | 0 | |||||||
| 17 | 36078 | BMS | HH | rclingan | 3/5 | 5:00 pm | 8:30 pm | 3.50 | 3.50 | 0 | 525.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work to build out intune policies for the upcoming migration to minimize the work needed on each device as we transition. Create application policies for 365, edge, and firefox to install on all company owned devices create group for company owned windows devices create baseline security policies for windows devices create WLAPS policy to control local admin account and password rotation syncing to entra id work on bitlocker policy test all current policies and ensure they are working as intended. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 18 | 36068 | BMS | HH | rclingan | 3/6 | 2:15 pm | 2:16 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | BilledAgreement | -Closed | 71534 | James Clark | 0 | delete user | 0 | |||||||
| 19 | 36117 | BMS | TSSNM | rclingan | 3/6 | 3:23 pm | 4:23 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70707 | new workstation for Gary | 0 | initial setup of computer install agent, updates, asset tag | 0 | |||||||
| 20 | 36173 | BMS | JGCPA | rclingan | 3/9 | 9:01 am | 9:06 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71584 | OMG Bookkeeping | 0 | Hi Amy, when we migrated emails you would have lost access to everything in your old one drive as this wasnt migrated. We still have access to these files but looking at your onedrive there was about 8gb of data in there. Can I get on your computer and start the process of moving these back onto your machine? | 0 | |||||||
| 21 | 36177 | BMS | HH | rclingan | 3/9 | 9:20 am | 9:25 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | BilledAgreement | -Closed | 71600 | George Lucero | 0 | user has been deleted. | 0 | |||||||
| 22 | 36185 | BMS | IC | rclingan | 3/9 | 9:50 am | 10:05 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71607 | CNC | Alphacam remote machine inaccessible | 0 | remote in and check issues * dns is resolving a-4360 at .63 instead of .124 * check server and see that dns is set at .63 for host * update dns * flush dns on tiffany machine and she is able to remote in | 0 | |||||||
| 23 | 36188 | BMS | HH | rclingan | 3/9 | 10:00 am | 10:20 am | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | BilledAgreement | -Closed | 71610 | Comcast review of locations and plans | 0 | meeting with Olivia Comcast account rep she is going to update contracts for the two current locations and give us best pricing. asked about annex location as a possibility. | 0 | |||||||
| 24 | 36209 | BMS | HH | rclingan | 3/9 | 10:20 am | 12:11 pm | 1.85 | 2.00 | 0 | 300.00 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Testing of intune NinjaRMM integration create integration for client inside of ninja check that agent deploys successfully 2 firefox applications after ninja application install runs, Firefox from entra deployment Mozilla Firefox (x64 en-us) from ninja Baseline Security Policy Testing Pin set too secure.. 14 character minimum changed to 6 bitlocker will not enable by default with additional discs mounted to computer (usb, cd drives etc) Local admin password policy shows all success but no local policy on computer inside of entra Create Bitlocker Policy for drive encryption require bitlocker for all os and fixed data drives on company owned devices store bitlocker keys to entra id | require before encryption test bitlocker policy on vm and ensure it is working. add additional drive to VM and create new simple volume to ensure it encrypts with bitlocker according to policy Create Onedrive Known Folder Move policy setup policy to enable and configure onedrive to sync document desktop and pictures set to use onedrive files on demand to conserve disk space disable tutorial the appears at the end of onedrive setup | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 25 | 36210 | BMS | JGCPA | rclingan | 3/9 | 12:11 pm | 12:46 pm | 0.58 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71621 | Angelica Continued memory issues | 0 | remote in to machine and check event viewer main two events that keep popping are 5719 netlogon and the **Event ID 7038 - Service Control Manager** is saying the **WerSvc \(Windows Error Reporting Service\)** failed to log on as NT AUTHORITY\\SYSTEM due to "not enough memory resources." fixed dns issue and ran sfc and dism user is going to check and see if error continues to appear | 0 | |||||||
| 26 | 36211 | BMS | HH | rclingan | 3/9 | 12:49 pm | 1:24 pm | 0.58 | 0.75 | 0 | 112.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work on bloatware removal policy removed ms news, xbox, solitaire, and other bloatware tested policy on vm successfully work on printer deployment policy | 0 | |||||||
| 27 | 36244 | BMS | NMLGL | rclingan | 3/9 | 3:13 pm | 3:40 pm | 0.45 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk | Billed | -Closed | SLA - Resolved | 71633 | NMLGL eDiscovery | 0 | looked at adobe doc and tried to save as pdf locally and print to pdf locally but document is just hanging. discussed possible ediscovery services with dan send email requesting meeting with client to go over ediscovery solutions | 0 | |||||||
| 28 | 36297 | BMS | HH | rclingan | 3/9 | 3:40 pm | 5:00 pm | 1.33 | 1.40 | 0 | 245.00 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | BilledAgreement | -Closed | 71648 | 2 new tablets | 0 | worked on removing devices from samsung knox build MDM profile for tablets create users for tablets in mdm and gmail | 1 | Errors: Billed: Billed time not rounded to 15 minutes | Billed: Billed time not rounded to 15 minutes | |||||
| 29 | 36292 | BMS | IC | rclingan | 3/10 | 8:05 am | 8:35 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71642 | URGENT! Fake domain created to impersonate Insight Construction | 0 | Verified SPF DKIM and DMARC records for the domain, all are good set to quarantine any messages that fail. added INKY entry to block the domain spoke to lisa about the information they use to impersonate being readily available on the insight construction website and a few google searches from there. | 0 | |||||||
| 30 | 36323 | BMS | BMS | rclingan | 3/10 | 8:43 am | 8:58 am | 0.25 | 0.30 | 0 | 52.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | WrittenOff | -Closed | 71647 | Re: Google Meets premium | 0 | look at options for google meet premium better options exist through zoom or teams to provide this function in the short term as we move away from google. | 3 | Errors: Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS'; Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS' | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | ||||
| 31 | 36327 | BMS | BMS | rclingan | 3/10 | 10:10 am | 10:31 am | 0.35 | 0.40 | 0 | 70.00 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | WrittenOff | -Closed | 71647 | Re: Google Meets premium | 0 | setup zoom workplace account and add bug as a user assign license to bug account | 3 | Errors: Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS'; Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS' | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | ||||
| 32 | 36339 | BMS | HH | rclingan | 3/10 | 10:31 am | 11:13 am | 0.70 | 0.70 | 0 | 122.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | BilledAgreement | -Closed | 71648 | 2 new tablets | 0 | finish setup of tablets in mdm | 1 | Errors: Billed: Billed time not rounded to 15 minutes | Billed: Billed time not rounded to 15 minutes | |||||
| 33 | 36340 | BMS | IC | rclingan | 3/10 | 10:45 am | 10:50 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71662 | New user setup | 0 | create ad user for crystal kent check a-4011 it is offline - notified client to turn machine on for further setup | 0 | |||||||
| 34 | 36359 | BMS | IC | rclingan | 3/10 | 11:13 am | 11:50 am | 0.62 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71662 | New user setup | 0 | setup user on computer and ensure computer is up to date and running smoothly as it has been offline for ~45 days. | 0 | |||||||
| 35 | 36561 | BMS | HH | rclingan | 3/10 | 2:49 pm | 3:04 pm | 0.25 | 0.25 | 0 | 37.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | travel to heading home main office for meeting | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 36 | 36562 | BMS | HH | rclingan | 3/10 | 3:04 pm | 4:05 pm | 1.02 | 1.25 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | meeting discussing the transition created a few spreadsheets to track the migration specifically of users and shared drives | 0 | |||||||
| 37 | 36563 | BMS | HH | rclingan | 3/10 | 4:05 pm | 4:21 pm | 0.27 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | travel back to atg office | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 38 | 36548 | BMS | HH | rclingan | 3/12 | 10:29 am | 10:43 am | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | BilledAgreement | -Closed | 71786 | Upstairs Printer issues | 0 | travel to aoc | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 39 | 36549 | BMS | HH | rclingan | 3/12 | 10:43 am | 11:13 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | BilledAgreement | -Closed | 71786 | Upstairs Printer issues | 0 | check out canon printer not connecting via ethernet connected by wifi with new ip address check both computers and update drivers and ip address check printing and scanning | 0 | |||||||
| 40 | 36550 | BMS | HH | rclingan | 3/12 | 11:13 am | 11:29 am | 0.27 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | BilledAgreement | -Closed | 71786 | Upstairs Printer issues | 0 | travel back to atg office | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 41 | 36551 | BMS | SONM | rclingan | 3/12 | 11:50 am | 12:00 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71787 | setup laptop for shane | data entry volunteer | 0 | travel to SONM office | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 42 | 36552 | BMS | SONM | rclingan | 3/12 | 12:00 pm | 12:21 pm | 0.35 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71787 | setup laptop for shane | data entry volunteer | 0 | onsite setup of shane laptop and data entry laptop | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 43 | 36538 | BMS | SVC | rclingan | 3/12 | 1:00 pm | 1:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71783 | Remove dana access | 0 | removed dana from ninja remote access | 0 | |||||||
| 44 | 36545 | BMS | SVC | rclingan | 3/12 | 2:49 pm | 3:04 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71783 | Remove dana access | 0 | delegate dana email to cruzita as well as onedrive files | 0 | |||||||
| 45 | 36547 | BMS | HH | rclingan | 3/12 | 3:04 pm | 3:30 pm | 0.43 | 0.50 | 0 | 87.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | BilledAgreement | -Closed | 71648 | 2 new tablets | 0 | work with jesse to check out the messages and call issue he is reaching out to verizon to have them check it out as well | 0 | |||||||
| 46 | 36546 | BMS | HH | rclingan | 3/12 | 3:30 pm | 3:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | BilledAgreement | -Closed | 71785 | Fw: ⚠️ Action required: Update your privacy settings and account info. | 0 | check godaddy information and verify that it is all correct | 0 | |||||||
| 47 | 36653 | BMS | PPT | rclingan | 3/13 | 12:24 pm | 12:32 pm | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71823 | Suzanne VPN Issues | 0 | Sent vpn credentials to suzanne via encrypted email. | 0 | |||||||
| 48 | 36654 | BMS | HH | rclingan | 3/13 | 12:32 pm | 12:36 pm | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | BilledAgreement | -Closed | 71817 | Reactivate Email Credentials | 0 | the user has been reactivated and the password reset to DBbUa3Z32QZ3hC< it will require them to change it on first sign in. | 0 | |||||||
| 49 | 36768 | BMS | HH | rclingan | 3/16 | 10:30 am | 10:32 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | BilledAgreement | -Closed | 72382 | URGENT - New Hire Email Credentials | 0 | Create New users Colinb@headinghome.org Rogue-Rival2 Alyssas@headinghome.org Accurate-Skilled6 Added to groups | 0 | |||||||
| 50 | 36773 | BMS | HH | rclingan | 3/16 | 10:40 am | 10:58 am | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | BilledAgreement | -Closed | 72392 | Setup Printer for thomas new pc | 0 | Setup printer on Thomas machine set default to 1 sided gray scale | 0 | |||||||
| 51 | 36790 | BMS | IC | rclingan | 3/16 | 11:00 am | 11:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | talked to Courtney about desktop need and worked on quote. | 0 | |||||||
| 52 | 36779 | BMS | SONM | rclingan | 3/16 | 11:17 am | 11:30 am | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72399 | Call From Jenna | 0 | work with jenna and alex to setup unifi vpn | 0 | |||||||
| 53 | 36789 | BMS | SONM | rclingan | 3/16 | 11:36 am | 11:38 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72399 | Call From Jenna | 0 | call back from jena mapped drives werent there at first, showed her the script to map drives and checked drive and gms function | 0 | |||||||
| 54 | 36824 | BMS | IC | rclingan | 3/16 | 3:50 pm | 4:00 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72415 | fix chrystal name on the server | 0 | updated active directory user as requested | 0 | |||||||
| 55 | 36857 | BMS | HH | rclingan | 3/17 | 9:30 am | 9:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | BilledAgreement | -Closed | 72437 | Quickbooks Issues | 0 | ran repair on quickbooks server | 0 | |||||||
| 56 | 36863 | BMS | EN | rclingan | 3/17 | 10:03 am | 10:18 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72441 | Fw: Ex Novo 3.17.26 Internet Slow | 0 | Checked issues with internet at corrales location ap and switches flickering off and on restart router changed settings on taproom u6 mesh that feeds brewery side let dave know and he reported that speeds are much better. | 0 | |||||||
| 57 | 36981 | BMS | HH | rclingan | 3/18 | 12:21 pm | 12:52 pm | 0.52 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | BilledAgreement | -Closed | 72497 | Fw: access to printers and cameras | 0 | work on colin machine to add printers, smartviewer camera software, and openvpn connect setup vpn profile for colin test cameras and vpn to ensure everything is functional explain process to connect to vpn when offsite for camera viewing. | 0 | |||||||
| 58 | 36985 | BMS | TN | rclingan | 3/18 | 1:00 pm | 1:26 pm | 0.43 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72500 | Fw: firewall rules | 0 | spoke with arkulas, checked out coredial firewall change requests we are not currently blocking anything and there is no constant\\persistent nat for unifi. checked firewall logs and fixed a rule that arkulas had created as a block instead of allow. | 0 | |||||||
| 59 | 37011 | BMS | HH | rclingan | 3/18 | 4:50 pm | 4:51 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | BilledAgreement | -Closed | 72513 | Adriana Sandoval | 0 | user has been suspended | 0 | |||||||
| 60 | 37030 | BMS | IC | rclingan | 3/19 | 8:05 am | 9:14 am | 1.15 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | work on setting up machine * initial out of box experience * install agent * install windows updates * remove bloatware | 0 | |||||||
| 61 | 37029 | BMS | HH | rclingan | 3/19 | 9:14 am | 9:27 am | 0.22 | 0.30 | 0 | 52.50 | Remote | Standard Technician | Billable | 3/16 | Sales | BilledAgreement | >Closed | 68891 | Quote for UniFi equipment | 0 | spoke to melissa about comcast and unifi she is going to sign and send quote back | 2 | Errors: Billed: Billed time not rounded to 15 minutes; Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Billed: Billed time not rounded to 15 minutes | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 62 | 37035 | BMS | IC | rclingan | 3/19 | 9:27 am | 9:57 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | Continued work on setup of desktop * updated bios * check dell command update and run all updates * set local user password | 0 | |||||||
| 63 | 37086 | BMS | AIAM | rclingan | 3/19 | 3:30 pm | 3:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72770 | New voicemail from Acme Main (505) 345-2457 | 0 | work with paula to make sure she is good on teams | 0 | |||||||
| 64 | 37129 | BMS | HH | rclingan | 3/20 | 12:53 pm | 12:56 pm | 0.05 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | BilledAgreement | -Closed | 72867 | Fw: Computer issues | 0 | emailed user for additional information | 0 | |||||||
| 65 | 37145 | BMS | TN | rclingan | 3/20 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72500 | Fw: firewall rules | 0 | spoke with arkulas about continued issues with this, the IVR is solved now but they are unable to telnet to a machine. we are awaiting additional information like what device/ip needs to be telnetted to. | 0 | |||||||
| 66 | 37189 | BMS | TN | rclingan | 3/22 | Sun | 4:00 pm | 4:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72500 | Fw: firewall rules | 0 | talk with arkulas about syslog | 0 | ||||||
| 67 | 37209 | BMS | TN | rclingan | 3/23 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72500 | Fw: firewall rules | 0 | added troy to mezmo account for syslog and sent email with instructions to view the syslog from previous days. | 0 | |||||||
| 68 | 37242 | BMS | NMFFL | rclingan | 3/23 | 9:30 am | 9:57 am | 0.45 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | added elizabeth as an admin to apple business tenant start intune setup for app deployment management start domain verification process need to add dns record to domain records and allow it to verify so we can create apple accounts with the domain. | 0 | |||||||
| 69 | 37223 | BMS | TSSNM | rclingan | 3/23 | 9:57 am | 10:27 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72910 | New voicemail from (505) 830-2530 | 0 | worked on kimmy email issue fixed outlook to work in classic outlook reset projects@ password and documented in itglue talked with al about replacing this pc and the plan to wipe garys old for it | 0 | |||||||
| 70 | 37273 | BMS | JGCPA | rclingan | 3/23 | 2:14 pm | 3:08 pm | 0.90 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72444 | No Subject | 0 | downloaded amy's onedrive files from the old tenant to a zip file on her desktop let amy know that files are there and located the OMG bookkeeping file she is looking for. | 0 | |||||||
| 71 | 37268 | BMS | HH | rclingan | 3/23 | 2:49 pm | 2:50 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72867 | Fw: Computer issues | 0 | Dana responded in email that she has resolved her issues. | 0 | |||||||
| 72 | 37278 | BMS | IC | rclingan | 3/23 | 2:56 pm | 3:26 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72933 | a-4935 beeping | 0 | updated graphics drivers and wifi and bluetooth with intel driver assistant to attempt to stop beeping. will inspect computer onsite tomorrow to confirm that beeping has subsided. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 73 | 37280 | BMS | HH | rclingan | 3/23 | 3:36 pm | 3:39 pm | 0.05 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72513 | Adriana Sandoval | 0 | removed user from google tenant per Patricia | 0 | |||||||
| 74 | 37353 | BMS | TSSNM | rclingan | 3/24 | 8:05 am | 8:50 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72925 | New voicemail from (505) 830-2530 | 0 | initial setup of desktop to replace kimi machine wipe and reload gary old desktop | 0 | |||||||
| 75 | 37352 | BMS | TSSNM | rclingan | 3/24 | 8:50 am | 9:03 am | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72925 | New voicemail from (505) 830-2530 | 0 | travel client site | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 76 | 37351 | BMS | TSSNM | rclingan | 3/24 | 9:03 am | 10:30 am | 1.45 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72925 | New voicemail from (505) 830-2530 | 0 | install new desktop for kimi to replace windows 10 machine that cannot upgrade to windows 11 this also solved issues she has been having with outlook classic not working on old pc updated software installed printers installed office and verify outlook install cyrious transfer data from old machine setup share drives | 0 | |||||||
| 77 | 37340 | BMS | HH | rclingan | 3/24 | 1:31 pm | 1:48 pm | 0.28 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72995 | locked out of famcare | 0 | unlocked account reset password ensured user was able to sign in successfully | 0 | |||||||
| 78 | 37678 | BMS | HH | rclingan | 3/24 | 2:52 pm | 3:05 pm | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | 1 | Errors: Notes: Missing notes, work type not travel | Notes: Missing notes, work type not travel | ||||||
| 79 | 37679 | BMS | HH | rclingan | 3/24 | 3:05 pm | 4:24 pm | 1.32 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | Onsite setup of router and work with comcast to verify static ip address and new network connectivity. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 80 | 37452 | BMS | HH | rclingan | 3/25 | 8:04 am | 8:39 am | 0.58 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | work on setting up router at office | 0 | |||||||
| 81 | 37410 | BMS | SVC | rclingan | 3/25 | 8:39 am | 8:45 am | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73193 | a-4911 scanner issues | 0 | did remote troubleshooting had evie check scanner switch at the back to ensure it is on the right mode power cycle scanner check twain scanner settings in crystal scans still not coming through | 0 | |||||||
| 82 | 37415 | BMS | HH | rclingan | 3/25 | 8:45 am | 9:05 am | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73194 | qb server issues | 0 | reset quickbooks using the database server manager and notified client | 0 | |||||||
| 83 | 37453 | BMS | HH | rclingan | 3/25 | 9:05 am | 9:39 am | 0.57 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | finish remote setup of router at office | 0 | |||||||
| 84 | 37456 | BMS | HH | rclingan | 3/25 | 11:17 am | 11:35 am | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | travel to annex | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 85 | 37457 | BMS | HH | rclingan | 3/25 | 11:35 am | 1:34 pm | 1.98 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | Onsite setup of router setup static and verified speeds 300/300 found 2 u6 lite access points in the ceiling one on each floor still waiting on new 48 port switch to finalize install ETA 3/26 | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 86 | 37451 | BMS | SVC | rclingan | 3/25 | 2:17 pm | 2:57 pm | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73218 | RDP issues | 0 | worked on sandia RDS server and cleared out old instances running updated crystal as it had not updated to the new version that the server is running notified meg that her team is able to sign back in. | 0 | |||||||
| 87 | 37508 | BMS | HH | rclingan | 3/26 | 10:46 am | 10:52 am | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73271 | QB company file access mutli user error | 0 | ran repair on qb database server | 0 | |||||||
| 88 | 37512 | BMS | PPT | rclingan | 3/26 | 10:52 am | 11:13 am | 0.35 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73273 | QB issues for peter | 0 | ran qb database server manager to attempt to fix issues with file shares. let suzanne know to test. | 0 | |||||||
| 89 | 37523 | BMS | HH | rclingan | 3/26 | 11:21 am | 1:09 pm | 1.80 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73274 | Fw: Security compliance DUE 3/27 | 0 | Drafted security guidelines response for BCBS reviewed old responses from previous years, new guidelines are much more verbose discussed response with frank sent response to melissa and jesse for review | 0 | |||||||
| 90 | 37675 | BMS | HH | rclingan | 3/26 | 1:09 pm | 1:28 pm | 0.32 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | 1 | Errors: Notes: Missing notes, work type not travel | Notes: Missing notes, work type not travel | ||||||
| 91 | 37677 | BMS | HH | rclingan | 3/26 | 1:28 pm | 3:54 pm | 2.43 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | Onsite setup and installation of new network equipment mount 2 access points and 48 port switch move network drops from old switches to new 48 port diagnose issues with poe drops and move phones to power adapters setup wifi network create new vlan for printers as they exist staticed and setup on all company devices in a different subnet that was previously provided by the city network. verify printing and scanning works verify quickbooks server connectivity for accounting department | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 92 | 37640 | BMS | HH | rclingan | 3/27 | 1:13 pm | 1:31 pm | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73328 | Connie Desktop no internet access | 0 | 1 | Errors: Notes: Missing notes, work type not travel | Notes: Missing notes, work type not travel | ||||||
| 93 | 37641 | BMS | HH | rclingan | 3/27 | 1:31 pm | 1:49 pm | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73328 | Connie Desktop no internet access | 0 | troubleshoot issue with connies network cable from wall is only cat 5 patched in port 2-03 as 2-04 only reports being capable of FE replace cable to desktop and check that connection is 2.5GBe | 0 | |||||||
| 94 | 37653 | BMS | IC | rclingan | 3/27 | 2:11 pm | 2:24 pm | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 68298 | Server & User Cal | 0 | Set new Big ricoh scans destinations after moving the scan folders to a different server. | 0 | |||||||
| 95 | 37671 | BMS | IC | rclingan | 3/27 | 2:24 pm | 3:00 pm | 0.60 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | Finished setup or new project manager * Created M365 and Active Directory accounts * Shared credentials with courtney * logged in to machine and connected ricoh and designjet printers | 0 | |||||||
| 96 | 37683 | BMS | HH | rclingan | 3/27 | 2:45 pm | 3:22 pm | 0.62 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73329 | Fw: Connies laptop | 0 | Work to verify battery details on laptop. 97.7% health with only 56 cycles is excellent. For context, most Li-ion batteries aren't considered "degraded" until they drop below ~80%, so this one has a long way to go. The low cycle count suggests the laptop spends a good portion of its time plugged in. need to investigate the steps detailed by jesse to verify. | 0 | |||||||
| 97 | 37684 | BMS | HH | rclingan | 3/27 | 3:22 pm | 3:37 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73333 | Fw: Adobe request | 0 | Purchased license for anthony and assigned to him 4.17 prorated billing today | 0 | |||||||
| 98 | 37691 | BMS | HH | rclingan | 3/27 | 3:39 pm | 5:05 pm | 1.43 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73329 | Fw: Connies laptop | 0 | Installed amd drivers and updated chipset, cpu, graphics and pcie devices windows updates were behind as well. Device dropped 40% during this timeframe while running multiple updates. would like to do one more round of testing after updates to confirm battery health. | 0 | |||||||
| 99 | 37722 | BMS | IC | rclingan | 3/30 | 7:45 am | 8:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73376 | Issues with conference room pc network shares | 0 | remoted into pc and checked network shares network shares have remapped by group policy and are working now check document that they were having issues with. | 0 | |||||||
| 100 | 37724 | BMS | HH | rclingan | 3/30 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73381 | Debbie account suspended | 0 | check out Debbie account view all logs associated with security/sign in only one event found this event triggered the suspension "Suspicious login attempt" Changed password and provided it to Debbie then unsuspended account. | 0 | |||||||
| 101 | 37727 | BMS | HH | rclingan | 3/30 | 8:30 am | 8:44 am | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73377 | Anthony Gonzales | 0 | deleted user account | 0 | |||||||
| 102 | 37746 | BMS | HH | rclingan | 3/30 | 9:30 am | 9:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73333 | Fw: Adobe request | 0 | remote in and setup adobe for anthony | 0 | |||||||
| 103 | 37760 | BMS | HH | rclingan | 3/30 | 10:49 am | 10:54 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73381 | Debbie account suspended | 0 | Debbie called with issues after getting back into the computer at the office she is unable to use google drive files force closed google drive and reopened the application and verified that files are opening properly. | 0 | |||||||
| 104 | 37805 | BMS | NMFFL | rclingan | 3/30 | 10:54 am | 12:00 pm | 1.10 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | worked on setting up intune and apple business for management of devices and applications on apple devices. | 0 | |||||||
| 105 | 37810 | BMS | HH | rclingan | 3/30 | 12:00 pm | 12:47 pm | 0.78 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73274 | Fw: Security compliance DUE 3/27 | 0 | Verified with Global Vision Tech that we have a BAA on file and they are going to provide us with a SOC 2 type security attestation. | 0 | |||||||
| 106 | 37806 | BMS | TSSNM | rclingan | 3/30 | 12:15 pm | 12:30 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Sales | Billed | >Closed | 73002 | Comcast Fiber Upgrade | 0 | preconfiguration and adopting of unifi equipment before heading on site. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 107 | 37813 | BMS | CT | rclingan | 3/30 | 4:22 pm | 4:27 pm | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73430 | Bitlocker issue after firmware update | 0 | Provided Chuck with the bitlocker recovery key. | 0 | |||||||
| 108 | 37817 | BMS | HH | rclingan | 3/30 | 4:41 pm | 4:47 pm | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73431 | Susan Martinez | 0 | Reset password sign out of all sessions update recovery information check for data and notice that user has deleted data. restored all data deleted for last 25 days. provide delegate access to marlene | 0 | |||||||
| 109 | 37855 | BMS | HH | rclingan | 3/31 | 8:26 am | 8:51 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73329 | Fw: Connies laptop | 0 | work on connie laptop and start process to check battery life and drain. | 0 | |||||||
| 110 | 37852 | BMS | TSSNM | rclingan | 3/31 | 8:51 am | 9:03 am | 0.20 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73448 | Relocate the AP | 0 | Travel time for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 111 | 37856 | BMS | HH | rclingan | 3/31 | 10:40 am | 11:00 am | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73329 | Fw: Connies laptop | 0 | verify connie laptop is good and ready to be returned | 0 | |||||||
| 112 | 37857 | BMS | HH | rclingan | 3/31 | 11:00 am | 11:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73329 | Fw: Connies laptop | 0 | Travel time for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 113 | 37858 | BMS | HH | rclingan | 3/31 | 11:15 am | 11:31 am | 0.27 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73329 | Fw: Connies laptop | 0 | Drop off connie laptop and pickup phone that needs to be reset for ticket #73454 | 0 | |||||||
| 114 | 37899 | BMS | NMFFL | rclingan | 3/31 | 1:03 pm | 4:45 pm | 3.70 | 3.75 | 0 | 468.75 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | Setup intune and apple business manager for enrollment and management of devices | 0 | |||||||
| 115 | 37901 | BMS | HH | rclingan | 3/31 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73454 | 505-895-4889 | 0 | wipe and reset phone in mdm need to schedule time to return phone | 0 |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (4)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 10.25 | 71559 | HH | Migration to M365 Time Tracking |
| 8.75 | 72930 | HH | Fw: Prepare for your Comcast Business appointment tomorrow |
| 7.00 | 68522 | CT | Quote for 6 desktops |
| 5.50 | 72789 | NMFFL | apple business setup |
Errors
| Field | Message | Count |
|---|---|---|
| Billed | Billed time not rounded to 15 minutes | 5 |
| Company | Company = 'BMS' | 2 |
| Notes | Missing notes, work type not travel | 3 |
| Total | 10 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not admin, correspondence or sales | 2 |
| Notes | Duplicate notes | 4 |
| Notes | Notes contain 'travel', work type not travel | 10 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 7 |
| Total | 23 | |
Notices
| Field | Message | Count |
|---|---|---|
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 2 |
| Notes | Notes longer than 500 characters | 2 |
| Total | 4 | |