Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 11:22:45 pm took 0.47 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Mar 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: 3/2 3/9 3/16 3/23 3/30 [x] Board: all Entry Status: all Ticket Status: -Closed [x] Issue: all [reset] Progress: 0% (0 of 14)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 36745 | BMS | IC | fdrewett | 3/16 | 7:15 am | 7:45 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72370 | Sage License Server Down | 0 | Remoted in to the app server and restarted the service for sage and tested. we are good | 0 | |||||||
| 2 | 36838 | BMS | SONM | fdrewett | 3/16 | 1:00 pm | 1:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72408 | Printer install on A-4823 | 0 | Remoted in and downloaded the new print driver. installed on the laptop and copied to the server | 0 | |||||||
| 3 | 36836 | BMS | CASNM | fdrewett | 3/16 | 1:30 pm | 2:02 pm | 0.53 | 1.00 | 0 | 25.00 | Travel | Standard Technician | NoCharge | 3/16 | Help Desk 2.1 | Billed | -Closed | 72413 | Phone issues | 0 | travel to chile and spice offices | 2 | Warnings: Notes: Duplicate notes; Notices: Bill: Status = 'NoCharge' | Notes: Duplicate notes | Bill: Status = 'NoCharge' | ||||
| 4 | 36837 | BMS | CASNM | fdrewett | 3/16 | 2:02 pm | 2:14 pm | 0.20 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | NoCharge | 3/16 | Help Desk 2.1 | Billed | -Closed | 72413 | Phone issues | 0 | check out phone issues reboot phone gateway and phone issue resolved | 2 | Warnings: Notes: Duplicate notes; Notices: Bill: Status = 'NoCharge' | Notes: Duplicate notes | Bill: Status = 'NoCharge' | ||||
| 5 | 36834 | BMS | AIAM | fdrewett | 3/16 | 2:27 pm | 2:41 pm | 0.23 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | NoCharge | 3/16 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | looked at the wifi in the mill and richards trailer | 2 | Warnings: Notes: Duplicate notes; Notices: Bill: Status = 'NoCharge' | Notes: Duplicate notes | Bill: Status = 'NoCharge' | ||||
| 6 | 36835 | BMS | AIAM | fdrewett | 3/16 | 2:41 pm | 3:09 pm | 0.47 | 1.00 | 0 | 25.00 | Travel | Standard Technician | DoNotBill | 3/16 | Help Desk 2.1 | WrittenOff | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | travel from amr | 3 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Notes: Duplicate notes; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Notes: Duplicate notes | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | ||||
| 7 | 36832 | BMS | MEC | fdrewett | 3/16 | 3:09 pm | 3:15 pm | 0.10 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | NoCharge | 3/16 | Help Desk 2.1 | Billed | -Closed | 72409 | New voicemail from (505) 702-6647 | 0 | checked out network issue with plotters switch is unplugged plugged back in and ensured plotters are working as intended | 2 | Warnings: Notes: Duplicate notes; Notices: Bill: Status = 'NoCharge' | Notes: Duplicate notes | Bill: Status = 'NoCharge' | ||||
| 8 | 36833 | BMS | MEC | fdrewett | 3/16 | 3:15 pm | 3:33 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72409 | New voicemail from (505) 702-6647 | 0 | travel to atg office | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 9 | 36917 | BMS | OMNI | fdrewett | 3/17 | 9:00 am | 11:30 am | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 71609 | JY Recycling Issues | 0 | worked with JR Rycycling on getting the devices back online now that they have the internet working. scale printer is working camera is working scale needs a scale guy out there cashier id scanner is working sigpad is working printer is working mailed a new camera | 0 | |||||||
| 10 | 36933 | BMS | JGCPA | fdrewett | 3/18 | 8:20 am | 8:25 am | 0.08 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | NoCharge | 3/16 | Help Desk 2.1 | Billed | -Closed | 72444 | No Subject | 0 | Called Amy's cell and left a message seeing if we can setup a time today to check this out | 1 | Notices: Bill: Status = 'NoCharge' | Bill: Status = 'NoCharge' | |||||
| 11 | 36995 | BMS | PPT | fdrewett | 3/18 | 10:30 am | 11:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72498 | LOS LUNAS - New Employee | 0 | Created the user in google and AD. Let Celeste know we are ready for Monday | 0 | |||||||
| 12 | 37043 | BMS | PPT | fdrewett | 3/19 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72768 | Donald needs help with getting remote access from the Mac | 0 | Worked with Donald on getting the account recreated in Remote Desktop and tested | 0 | |||||||
| 13 | 37044 | BMS | MEC | fdrewett | 3/19 | 8:30 am | 10:00 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72767 | Plotter work for Rick and Richard | 0 | Worked with Richard and Rick. Copied the settings from the working computer and tested on the two new workstations | 0 | |||||||
| 14 | 37160 | BMS | OMNI | fdrewett | 3/19 | 10:00 am | 11:30 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 71636 | Omni Meeting | 0 | weekly meeting | 0 | |||||||
| 15 | 37161 | BMS | OMNI | fdrewett | 3/19 | 2:00 pm | 4:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 71636 | Omni Meeting | 0 | Security review of the servers and reviewing the code-base. looks like there has been no movement on the security issues raised last week... | 0 | |||||||
| 16 | 37153 | BMS | AIAM | fdrewett | 3/20 | 8:30 am | 10:00 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72860 | JT ATM Down | 0 | On-Site looked at the atm and found that there was an error with the cash handler. Called John the atm guy | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 17 | 37181 | BMS | AIAM | fdrewett | 3/22 | Sun | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72883 | Letter of recommendation for Paul Wynn | 0 | Composed the letter and sent it off to Dan | 0 | ||||||
| 18 | 36768 | BMS | HH | rclingan | 3/16 | 10:30 am | 10:32 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | BilledAgreement | -Closed | 72382 | URGENT - New Hire Email Credentials | 0 | Create New users Colinb@headinghome.org Rogue-Rival2 Alyssas@headinghome.org Accurate-Skilled6 Added to groups | 0 | |||||||
| 19 | 36773 | BMS | HH | rclingan | 3/16 | 10:40 am | 10:58 am | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | BilledAgreement | -Closed | 72392 | Setup Printer for thomas new pc | 0 | Setup printer on Thomas machine set default to 1 sided gray scale | 0 | |||||||
| 20 | 36790 | BMS | IC | rclingan | 3/16 | 11:00 am | 11:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | talked to Courtney about desktop need and worked on quote. | 0 | |||||||
| 21 | 36779 | BMS | SONM | rclingan | 3/16 | 11:17 am | 11:30 am | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72399 | Call From Jenna | 0 | work with jenna and alex to setup unifi vpn | 0 | |||||||
| 22 | 36789 | BMS | SONM | rclingan | 3/16 | 11:36 am | 11:38 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72399 | Call From Jenna | 0 | call back from jena mapped drives werent there at first, showed her the script to map drives and checked drive and gms function | 0 | |||||||
| 23 | 36815 | BMS | CASNM | rclingan | 3/16 | 1:30 pm | 2:02 pm | 0.53 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72413 | Phone issues | 0 | travel to chile and spice offices | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 24 | 36816 | BMS | CASNM | rclingan | 3/16 | 2:02 pm | 2:14 pm | 0.20 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72413 | Phone issues | 0 | check out phone issues reboot phone gateway and phone issue resolved | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 25 | 36818 | BMS | AIAM | rclingan | 3/16 | 2:27 pm | 2:41 pm | 0.23 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | looked at the wifi in the mill and richards trailer | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 26 | 36819 | BMS | AIAM | rclingan | 3/16 | 2:41 pm | 3:09 pm | 0.47 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 71682 | AMR - New vibration sensor for the mill | 0 | travel from amr | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 27 | 36820 | BMS | MEC | rclingan | 3/16 | 3:09 pm | 3:15 pm | 0.10 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72409 | New voicemail from (505) 702-6647 | 0 | checked out network issue with plotters switch is unplugged plugged back in and ensured plotters are working as intended | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 28 | 36821 | BMS | MEC | rclingan | 3/16 | 3:15 pm | 3:33 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72409 | New voicemail from (505) 702-6647 | 0 | travel to atg office | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 29 | 36824 | BMS | IC | rclingan | 3/16 | 3:50 pm | 4:00 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72415 | fix chrystal name on the server | 0 | updated active directory user as requested | 0 | |||||||
| 30 | 36857 | BMS | HH | rclingan | 3/17 | 9:30 am | 9:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | BilledAgreement | -Closed | 72437 | Quickbooks Issues | 0 | ran repair on quickbooks server | 0 | |||||||
| 31 | 36863 | BMS | EN | rclingan | 3/17 | 10:03 am | 10:18 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72441 | Fw: Ex Novo 3.17.26 Internet Slow | 0 | Checked issues with internet at corrales location ap and switches flickering off and on restart router changed settings on taproom u6 mesh that feeds brewery side let dave know and he reported that speeds are much better. | 0 | |||||||
| 32 | 36981 | BMS | HH | rclingan | 3/18 | 12:21 pm | 12:52 pm | 0.52 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | BilledAgreement | -Closed | 72497 | Fw: access to printers and cameras | 0 | work on colin machine to add printers, smartviewer camera software, and openvpn connect setup vpn profile for colin test cameras and vpn to ensure everything is functional explain process to connect to vpn when offsite for camera viewing. | 0 | |||||||
| 33 | 36985 | BMS | TN | rclingan | 3/18 | 1:00 pm | 1:26 pm | 0.43 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72500 | Fw: firewall rules | 0 | spoke with arkulas, checked out coredial firewall change requests we are not currently blocking anything and there is no constant\\persistent nat for unifi. checked firewall logs and fixed a rule that arkulas had created as a block instead of allow. | 0 | |||||||
| 34 | 37011 | BMS | HH | rclingan | 3/18 | 4:50 pm | 4:51 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | BilledAgreement | -Closed | 72513 | Adriana Sandoval | 0 | user has been suspended | 0 | |||||||
| 35 | 37030 | BMS | IC | rclingan | 3/19 | 8:05 am | 9:14 am | 1.15 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | work on setting up machine * initial out of box experience * install agent * install windows updates * remove bloatware | 0 | |||||||
| 36 | 37035 | BMS | IC | rclingan | 3/19 | 9:27 am | 9:57 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | Continued work on setup of desktop * updated bios * check dell command update and run all updates * set local user password | 0 | |||||||
| 37 | 37078 | BMS | NMFFL | rclingan | 3/19 | 10:08 am | 10:22 am | 0.23 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | travel to client office | 0 | |||||||
| 38 | 37079 | BMS | NMFFL | rclingan | 3/19 | 10:22 am | 11:32 am | 1.17 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | * worked with elizabeth to verify the apple business account with apple support * setup tessa email on collette macbook and laptop * picked up device for rehire employee starting may 1 * discussed ediscovery opportunity | 0 | |||||||
| 39 | 37086 | BMS | AIAM | rclingan | 3/19 | 3:30 pm | 3:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72770 | New voicemail from Acme Main (505) 345-2457 | 0 | work with paula to make sure she is good on teams | 0 | |||||||
| 40 | 37129 | BMS | HH | rclingan | 3/20 | 12:53 pm | 12:56 pm | 0.05 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | BilledAgreement | -Closed | 72867 | Fw: Computer issues | 0 | emailed user for additional information | 0 | |||||||
| 41 | 37145 | BMS | TN | rclingan | 3/20 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72500 | Fw: firewall rules | 0 | spoke with arkulas about continued issues with this, the IVR is solved now but they are unable to telnet to a machine. we are awaiting additional information like what device/ip needs to be telnetted to. | 0 | |||||||
| 42 | 37189 | BMS | TN | rclingan | 3/22 | Sun | 4:00 pm | 4:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72500 | Fw: firewall rules | 0 | talk with arkulas about syslog | 0 |
Legend:
(hover over fields for details)
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not admin, correspondence or sales | 1 |
| Notes | Duplicate notes | 12 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 14 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not admin, correspondence or sales | 1 |
| Bill | Status = 'NoCharge' | 5 |
| Total | 6 | |