Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 11:23:26 pm took 0.39 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Mar 2026 » Company: all Ticket: all User: all Type: all Role: Standard Technician [x] Bill: all Timesheet: 3/2 3/9 3/16 3/23 3/30 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 12)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 36125 | BMS | PPT | fdrewett | 3/3 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70167 | Setting Up Celeste Contreras | 0 | Assisted Suzanne Atkinson with connecting to the correct company file. Identified that she had been working from a local copy saved to her desktop rather than the shared copy located on the server. Redirected her to the proper server-based file to ensure data integrity and consistency. | 0 | |||||||
| 2 | 36121 | BMS | BMS | fdrewett | 3/3 | 12:45 pm | 2:30 pm | 1.75 | 1.80 | 0 | 315.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | WrittenOff | -Closed | 70420 | Fwd: TFF / Annual PCI Compliance | 0 | Reviewed and completed the PCI Compliance Self-Assessment Questionnaire \(SAQ\) as requested. Answered all applicable compliance questions and performed a rescan of the external/public IP address to validate current PCI DSS scan results. Coordinated findings with Kathy to ensure accurate reporting. | 3 | Errors: Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS'; Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS' | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | ||||
| 3 | 36122 | BMS | SONM | fdrewett | 3/3 | 2:30 pm | 3:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68590 | Apple Business Account Setup and troubleshooting | 0 | Reviewed Apple Business Manager configuration with Scott. Updated the app installation method to Automatic in an effort to resolve the permissions issue preventing app updates in the App Store. Monitoring to confirm the change resolves the issue. | 0 | |||||||
| 4 | 36126 | BMS | AIAM | fdrewett | 3/3 | 5:00 pm | 7:15 pm | 2.25 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71581 | Sage 2026 upgrade | 0 | Received a call from Todd \(Sage 50 Support Consultant\) requesting remote access to perform an upgrade from Sage 50 2023 to Sage 50 2026. Contacted Dan Stanley to obtain approval prior to granting access. Provided Todd with remote access to all 7 accounting workstations and the Sage server. Remained connected throughout the session to observe and verify the upgrade work. Upon completion, audited each workstation to confirm Todd had been fully disconnected from all systems. | 0 | |||||||
| 5 | 36127 | BMS | AIAM | fdrewett | 3/4 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71581 | Sage 2026 upgrade | 0 | Assisted the accounting department with regaining access to their workstations. Users were unable to log in and did not have their usernames on hand. Pulled the account names from AD. | 0 | |||||||
| 6 | 36137 | BMS | OMNI | fdrewett | 3/4 | 4:00 pm | 9:00 pm | 5.00 | 5.00 | 0 | 625.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71582 | Re-Write the Scale processing application for OMNI | 0 | Explored existing code, researched formats, built scale\_parser.php, ran full network scans, built v2 + calibration tools | 0 | |||||||
| 7 | 36138 | BMS | OMNI | fdrewett | 3/5 | 5:00 am | 10:00 am | 5.00 | 5.00 | 0 | 625.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71582 | Re-Write the Scale processing application for OMNI | 0 | Scale parser v2 fixes, ScaleConfig.php built, ReadScaleDigiCamera.php bug fix, S\_Scales repopulated, Obsidian docs CSS row height, font matching, column shift fix | 0 | |||||||
| 8 | 36139 | BMS | OMNI | fdrewett | 3/5 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71582 | Re-Write the Scale processing application for OMNI | 0 | weekly meeting | 0 | |||||||
| 9 | 36113 | BMS | SONM | fdrewett | 3/6 | 1:00 pm | 2:15 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68590 | Apple Business Account Setup and troubleshooting | 0 | working with Scott on the Apple Business issues. Call with Apple - Follow up next Wednesday | 0 | |||||||
| 10 | 36105 | BMS | PPT | fdrewett | 3/6 | 2:15 pm | 2:45 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71549 | Nicky's Desktop | 0 | worked with Loraine on getting access to the server and Nicole's email | 0 | |||||||
| 11 | 36111 | BMS | OMNI | fdrewett | 3/6 | 2:45 pm | 3:15 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71558 | PHPStorm Activation for Glenn | 0 | worked with Glenn on getting his phpstorm activated | 0 | |||||||
| 12 | 36084 | BMS | MEC | mleasure | 3/6 | 8:50 am | 9:03 am | 0.22 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71557 | 5 new desktop setups | 0 | Travel to office | 1 | Notices: Work Type: Multiple travel entries for tech, date, company | Work Type: Multiple travel entries for tech, date, company | |||||
| 13 | 36085 | BMS | MEC | mleasure | 3/6 | 9:04 am | 1:26 pm | 4.37 | 4.50 | 0 | 562.50 | Onsite | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71557 | 5 new desktop setups | 0 | Worked with Ryan onsite setup of desktops join domain setup printers setup all necessary applications for each machine move data from old pc to new pc | 0 | |||||||
| 14 | 36086 | BMS | MEC | mleasure | 3/6 | 1:27 pm | 2:02 pm | 0.58 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71557 | 5 new desktop setups | 0 | Drove back put in notes | 1 | Notices: Work Type: Multiple travel entries for tech, date, company | Work Type: Multiple travel entries for tech, date, company | |||||
| 15 | 36096 | BMS | CT | rclingan | 3/2 | 8:15 am | 10:00 am | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | initial setup of computers install agent, updates, asset tag | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 16 | 36101 | BMS | JGCPA | rclingan | 3/2 | 10:00 am | 10:45 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70760 | New voicemail from Robert Clark Main Office Line (505) 884-3703 | 0 | work with angelica to try to mitigate memory issues but she is trying to combine a lot of pdfs into one in adobe and with only 8gb of ram we keep hitting the memory limits. | 0 | |||||||
| 17 | 36102 | BMS | IC | rclingan | 3/2 | 10:49 am | 11:05 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68589 | Rack Move at the new building | 0 | travel to 628 industrial | 1 | Notices: Work Type: Multiple travel entries for tech, date, company | Work Type: Multiple travel entries for tech, date, company | |||||
| 18 | 36103 | BMS | IC | rclingan | 3/2 | 11:05 am | 12:57 pm | 1.87 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68589 | Rack Move at the new building | 0 | install outdoor access point terminate cable in network rack terminate cable through building siding hang pole mount for access point hang access point check speeds in trailer for angelo and ensure it is usable | 0 | |||||||
| 19 | 36104 | BMS | IC | rclingan | 3/2 | 12:57 pm | 1:15 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68589 | Rack Move at the new building | 0 | return travel to office | 1 | Notices: Work Type: Multiple travel entries for tech, date, company | Work Type: Multiple travel entries for tech, date, company | |||||
| 20 | 36110 | BMS | JGCPA | rclingan | 3/2 | 12:57 pm | 1:15 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70760 | New voicemail from Robert Clark Main Office Line (505) 884-3703 | 0 | travel to client office | 0 | |||||||
| 21 | 36106 | BMS | NMLGL | rclingan | 3/2 | 1:15 pm | 1:45 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71565 | Ken Offline file issues with global share | 0 | work with ken to remedy offline sync center issue by disabling sync center that was accidentally enabled by ken. ensure all network shares are working as intended look at ESU with ken and advise that he does need to upgrade laptop as it cannot go to windows 11 | 0 | |||||||
| 22 | 36107 | BMS | JGCPA | rclingan | 3/2 | 1:45 pm | 2:53 pm | 1.13 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70760 | New voicemail from Robert Clark Main Office Line (505) 884-3703 | 0 | install additional 8gb stick of ram in each pc that does not already have 16gb of ram or more. all pcs now have minimum 16gb ram. | 0 | |||||||
| 23 | 36094 | BMS | HH | rclingan | 3/3 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | BilledAgreement | -Closed | 71562 | adobe for connie | 0 | purchase additional license for connies adobe and ensure she is able to use the upgraded version of adobe. | 0 | |||||||
| 24 | 36088 | BMS | CT | rclingan | 3/3 | 9:30 am | 11:00 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | initial setup of computers install agent, updates, asset tag | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 25 | 36089 | BMS | CT | rclingan | 3/3 | 11:00 am | 2:15 pm | 3.25 | 3.25 | 0 | 406.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | initial setup of computers install agent, updates, asset tag | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 26 | 36091 | BMS | CT | rclingan | 3/3 | 2:16 pm | 2:35 pm | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | travel to courageous main office | 1 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company) | Work Type: No onsite entry found for travel (based on tech, date, company) | |||||
| 27 | 36092 | BMS | CT | rclingan | 3/3 | 2:35 pm | 2:48 pm | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | drop off desktops with Chuck | 0 | |||||||
| 28 | 36093 | BMS | CT | rclingan | 3/3 | 2:48 pm | 3:02 pm | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68522 | Quote for 6 desktops | 0 | travel back to atg office | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 29 | 36095 | BMS | SONM | rclingan | 3/3 | 3:30 pm | 4:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71563 | Micah shared mailbox assistance | 0 | convert to shared mailbox and assign to requested users. | 0 | |||||||
| 30 | 35870 | BMS | SVC | rclingan | 3/4 | 8:16 am | 8:31 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70810 | Question | 0 | send cruzita zip file of all of christin shared documents cruzita will go through these and note any important files that we may need to get updated copies of before deleting this account. | 0 | |||||||
| 31 | 36090 | BMS | MEC | rclingan | 3/4 | 12:00 pm | 5:00 pm | 5.00 | 5.00 | 0 | 625.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71557 | 5 new desktop setups | 0 | initial setup of computers install agent, updates, asset tag | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 32 | 35915 | BMS | MEC | rclingan | 3/4 | 3:05 pm | 3:50 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70851 | New voicemail from (505) 401-2111 | 0 | setup brent on dana machine create email address for brent setup brent as local administrator setup office applications for brent | 0 | |||||||
| 33 | 35916 | BMS | IC | rclingan | 3/4 | 4:25 pm | 4:40 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70853 | Fw: Settlement Review – AP/AR CL9435802 File— Ref_194f48d7e3d2b30f2d22d68f7f0d58654d9f4e5b | 0 | i have added this domain and any subdomains to the block list and deleted the messages from inboxes. | 0 | |||||||
| 34 | 36076 | BMS | HH | rclingan | 3/5 | 9:00 am | 11:00 am | 2.00 | 2.00 | 0 | 300.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work on building out virtual machine to test intune policies as they are built | 0 | |||||||
| 35 | 35950 | BMS | AIAM | rclingan | 3/5 | 10:25 am | 10:40 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71285 | Hut Scale 1 | 0 | worked with frank to test scale issues reboot digi and confirm weight is coming to digi confirm weight populating field | 0 | |||||||
| 36 | 36080 | BMS | PPT | rclingan | 3/5 | 11:00 am | 11:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70757 | Figure out celeste adobe | 0 | create adobe team account for paradigm under the google admin account 505it purchase adobe pro and adobe illustrator licenses and assign to celeste ensure she is able to install the programs successfully | 0 | |||||||
| 37 | 36078 | BMS | HH | rclingan | 3/5 | 5:00 pm | 8:30 pm | 3.50 | 3.50 | 0 | 525.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work to build out intune policies for the upcoming migration to minimize the work needed on each device as we transition. Create application policies for 365, edge, and firefox to install on all company owned devices create group for company owned windows devices create baseline security policies for windows devices create WLAPS policy to control local admin account and password rotation syncing to entra id work on bitlocker policy test all current policies and ensure they are working as intended. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 38 | 36072 | BMS | MEC | rclingan | 3/6 | 8:49 am | 9:04 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71557 | 5 new desktop setups | 0 | travel to miller engineering main office | 0 | |||||||
| 39 | 36073 | BMS | MEC | rclingan | 3/6 | 9:04 am | 1:26 pm | 4.37 | 4.50 | 0 | 562.50 | Onsite | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 71557 | 5 new desktop setups | 0 | onsite setup of desktops join domain setup printers setup all necessary applications for each machine move data from old pc to new pc | 0 | |||||||
| 40 | 36068 | BMS | HH | rclingan | 3/6 | 2:15 pm | 2:16 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | BilledAgreement | -Closed | 71534 | James Clark | 0 | delete user | 0 | |||||||
| 41 | 36117 | BMS | TSSNM | rclingan | 3/6 | 3:23 pm | 4:23 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70707 | new workstation for Gary | 0 | initial setup of computer install agent, updates, asset tag | 0 |
Legend:
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Tickets with over 5 hours in the current view (4)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 14.00 | 71557 | MEC | 5 new desktop setups |
| 11.00 | 71582 | OMNI | Re-Write the Scale processing application for OMNI |
| 7.00 | 68522 | CT | Quote for 6 desktops |
| 5.50 | 71559 | HH | Migration to M365 Time Tracking |
Errors
| Field | Message | Count |
|---|---|---|
| Billed | Billed time not rounded to 15 minutes | 1 |
| Company | Company = 'BMS' | 1 |
| Work Type | No onsite entry found for travel (based on tech, date, company) | 1 |
| Total | 3 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not admin, correspondence or sales | 1 |
| Notes | Duplicate notes | 4 |
| Notes | Notes contain 'travel', work type not travel | 1 |
| Total | 6 | |
Notices
| Field | Message | Count |
|---|---|---|
| Notes | Notes longer than 500 characters | 1 |
| Work Type | Multiple travel entries for tech, date, company | 4 |
| Total | 5 | |