Home»Time Entries Audit loading ... [hide int notes] generated 8/9/2026 at 1:12:16 am took 0.65 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Jan 2026 » Company: all Ticket: all User: all Type: all Role: Standard Technician [x] Bill: all Timesheet: all 12/29 1/5 1/12 1/19 1/26 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 67)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 33999 | BMS | NMLGL | dlovato | 1/16 | 10:56 am | 11:26 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | Billed | -Closed | 67956 | Ybarra/Cruz Matter - Disk is full message | 0 | * Downloaded all files then extracted zip contents to corresponding folders in below location: Z:\\1 - CLIENT MATTERS\\Ybarra.Cruz v. Rio Arriba County \( 00281 \)\\Docs from Client\\RACDC Footage B1 Pod\\ * Quality checked * Informed Ryan of status | 0 | |||||||
| 2 | 33508 | BMS | AIAM | fdrewett | 1/1 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 12/29 | Help Desk 2.1 | Billed | -Closed | 67478 | ROSWELL - NVR Offline | 0 | worked with Mike and ASI on troubleshooting the issues with the DVR. From what i can see the issue is with the DVR. We are not seeing it on the network. They are saying it is the switch it is connected to. We made the decision to send me out there rather than the security guys because I can handle either issue and there guys can only fix it if it is the DVR | 0 | |||||||
| 3 | 33495 | BMS | PPT | fdrewett | 1/2 | 9:00 am | 11:00 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 12/29 | Help Desk 2.1 | Billed | -Closed | 67543 | Time Tracking for Nicole Leaving Paradigm | 0 | working with Loraine on getting her access to QB and Micole's computer. worked on getting Nicole's accounts locked down | 0 | |||||||
| 4 | 33540 | BMS | AIAM | fdrewett | 1/5 | 9:00 am | 10:30 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67562 | MAIN - Replace the Hut Computer with one Dan Purchased | 0 | Setup the new computer at the office. Installed the agent and security software. Installed windows updates. Install firefox. Configured the settings for omni. On-Site installed the computer and configured the peripheral devices. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 5 | 33541 | BMS | AIAM | fdrewett | 1/5 | 11:00 am | 11:45 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67575 | MAIN - Barcode computers are not working | 0 | Took a look at the barcode scanners on the 2 inventory computers. all 3 are good to go wire chop, gate 2, middle scale | 0 | |||||||
| 6 | 33555 | BMS | PPT | fdrewett | 1/5 | 12:00 pm | 1:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67543 | Time Tracking for Nicole Leaving Paradigm | 0 | working on the email delegation for Nocole. Spoke to Nicole and Donald. waiting for a plan on how they \(Donald & Loraine\) want to handle the transition | 0 | |||||||
| 7 | 33552 | BMS | SONM | fdrewett | 1/5 | 3:00 pm | 4:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67591 | Fwd: New hire account and computer info | 0 | Onsite to drop off the laptop. Connected to the wifi and installed the printer drivers. doubled checked the onedrive local folder backup and sharepoint drive maps | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 8 | 33620 | BMS | AIAM | fdrewett | 1/6 | 11:00 am | 1:30 pm | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67478 | ROSWELL - NVR Offline | 0 | Installed the new dvr after verifying the old one had failed. worked with Nicole and Patrick to get Mike access | 0 | |||||||
| 9 | 37400 | BMS | PPT | fdrewett | 1/7 | 8:14 am | 8:15 am | 0.02 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67543 | Time Tracking for Nicole Leaving Paradigm | 3/24 manually added missing trip charge for onsite -- CS | 0 | 2 | Notices: Int Notes: Internal notes, Notes: Missing notes for travel | Int Notes: Internal notes, Notes: Missing notes for travel | |||||
| 10 | 33662 | BMS | PPT | fdrewett | 1/7 | 8:15 am | 4:15 pm | 8.00 | 8.00 | 0 | 1000.00 | Onsite | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67543 | Time Tracking for Nicole Leaving Paradigm | 0 | Onsite at Maryann's to pull the starlink and Nicole's to offboard and collect equipment | 0 | |||||||
| 11 | 33679 | BMS | PPT | fdrewett | 1/8 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67704 | QB Down | 0 | remoted in and found that the computer hosting the QB Company files was offline. powered back on and tested. We are good. | 0 | |||||||
| 12 | 33700 | BMS | OMNI | fdrewett | 1/8 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67709 | OMNI Weekly Meeting | 0 | weekly meeting | 0 | |||||||
| 13 | 33703 | BMS | PPT | fdrewett | 1/8 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 73209 | Chrome profiles cleanup | 0 | Call with Loraine and Donald. Took a look at the Chrome profiles on the desktop at the office and removed everything with the exception of the work profile | 0 | |||||||
| 14 | 33701 | BMS | OMNI | fdrewett | 1/8 | 1:00 pm | 2:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67719 | JYR - ID Scanner not working | 0 | worked with Tokenworks support and we were unable to get the activation key to activate. They are having one of the sr. techs check it out. ticket number 17241 | 0 | |||||||
| 15 | 33809 | BMS | SVC | fdrewett | 1/12 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | Billed | -Closed | 67767 | Sandia Server time is off | 0 | Fixed the issue with the time server | 0 | |||||||
| 16 | 33874 | BMS | PPT | fdrewett | 1/12 | 12:30 pm | 1:30 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | Billed | -Closed | 67831 | Yuliana is having trouble with QB | 0 | worked with Yuliana to get access to to nicoles email. | 0 | |||||||
| 17 | 34087 | BMS | OMNI | fdrewett | 1/15 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | Billed | -Closed | 68057 | OMNI Weekly Meeting | 0 | OMNI Weekly Meeting | 0 | |||||||
| 18 | 34039 | BMS | PPT | fdrewett | 1/16 | 8:00 am | 11:00 am | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | Billed | -Closed | 67981 | VPN - Mary Cooly needs remote access | 0 | Onsite getting Mary Cooly a laptop setup for remote access. Remoted in after to configure and test the vpn | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 19 | 33965 | BMS | AIAM | fdrewett | 1/16 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | Billed | -Closed | 67980 | RIO - ATM Offline | 0 | Remoted in and worked with Candice on rebooting the atm and server. Sent the load and down, up commands. we are back up and working | 0 | |||||||
| 20 | 34081 | BMS | AIAM | fdrewett | 1/19 | 1:00 pm | 2:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/19 | Help Desk 2.1 | Billed | -Closed | 68056 | MAIN - Dan VPN Issues | 0 | found that Dan was connected to two vpn connections for main. removed the old connection and added an explusion for the subnet router | 0 | |||||||
| 21 | 34083 | BMS | CT | fdrewett | 1/19 | 9:00 pm | 10:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/19 | Help Desk 2.1 | Billed | -Closed | 68037 | Meeting with Chuck - unifi NVR and Server decommission | 0 | Performed an audit of the shares on the server and found that there have been no changes for 200 days | 0 | |||||||
| 22 | 34448 | BMS | OMNI | fdrewett | 1/20 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 1/19 | Help Desk 2.1 | Billed | -Closed | 67719 | JYR - ID Scanner not working | 0 | Call from Brenan at JYR. Needed to reactivate the ID Scanner Software with the existing key | 0 | |||||||
| 23 | 34107 | BMS | SVC | fdrewett | 1/20 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 1/19 | Help Desk 2.1 | Billed | -Closed | 68071 | HEIGHTS - Optical computers slow | 0 | remoted in and restarted the access points | 0 | |||||||
| 24 | 34103 | BMS | OMNI | fdrewett | 1/20 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 1/19 | Help Desk 2.1 | Billed | -Closed | 67719 | JYR - ID Scanner not working | 0 | worked with Tokenworks support to get a new key issued. Called JY and got remote access to install the key. tested and working | 0 | |||||||
| 25 | 34445 | BMS | CT | fdrewett | 1/20 | 2:30 pm | 3:30 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/19 | Help Desk 2.1 | Billed | -Closed | 68037 | Meeting with Chuck - unifi NVR and Server decommission | 0 | On-Site Meeting with Chuck | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 26 | 34155 | BMS | HH | fdrewett | 1/21 | 8:00 am | 8:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/19 | Help Desk 2.1 | WrittenOff | -Closed | 68080 | Adding staff to Gateway email | 0 | Greg is good to go! let me know if they have any trouble. -Frank | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 27 | 34450 | BMS | OMNI | fdrewett | 1/22 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/19 | Help Desk 2.1 | Billed | -Closed | 68369 | OMNI Weekly Meeting | 0 | weekly meeting | 0 | |||||||
| 28 | 37396 | BMS | NMLGL | fdrewett | 1/23 | 1:29 pm | 1:30 pm | 0.02 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 1/19 | Help Desk 2.1 | Billed | -Closed | 67895 | Desk Icon | Macbook for kimberly | 3/24 manually added missing trip charge for onsite -- CS | 0 | 2 | Notices: Int Notes: Internal notes, Notes: Missing notes for travel | Int Notes: Internal notes, Notes: Missing notes for travel | |||||
| 29 | 34455 | BMS | NMLGL | fdrewett | 1/23 | 1:30 pm | 2:30 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 1/19 | Help Desk 2.1 | Billed | -Closed | 67895 | Desk Icon | Macbook for kimberly | 0 | Onsite meeting with Kimberly to look at the macbook video playback issues | 0 | |||||||
| 30 | 37382 | BMS | AIAM | fdrewett | 1/26 | 10:59 am | 11:00 am | 0.02 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 68368 | AMR - Mill motor room offline | 3/24 manually added missing trip charge for onsite -- CS | 0 | 2 | Notices: Int Notes: Internal notes, Notes: Missing notes for travel | Int Notes: Internal notes, Notes: Missing notes for travel | |||||
| 31 | 34513 | BMS | AIAM | fdrewett | 1/26 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 68368 | AMR - Mill motor room offline | 0 | onsite at the mill to test the connection to the motor room and test the vpn | 0 | |||||||
| 32 | 34441 | BMS | AIAM | fdrewett | 1/27 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 68367 | RIO - ATM Offline | 0 | Remote - Walked candice through getting the atm server powered back on after a power loss. Once back up started the services and sent the up and config to the atm. | 0 | |||||||
| 33 | 34438 | BMS | SONM | fdrewett | 1/27 | 9:30 am | 12:00 pm | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 67885 | Inventory Refresh 2026 | 0 | working with apple on getting the business account verified | 0 | |||||||
| 34 | 34439 | BMS | OMNI | fdrewett | 1/27 | 12:00 pm | 3:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 68365 | BOSQUE - Unable to capture weight | 0 | zoom with the OMNI guys. They were having a variety of issues after the upgrade to ubuntu 24. The main issue i assisted with is the weight capture and processing program. looks like the php file had an old version loaded after the upgrade. | 0 | |||||||
| 35 | 34440 | BMS | OMNI | fdrewett | 1/27 | 4:00 pm | 5:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 68366 | License phpstorm on the laptops | 0 | purchase and installation of the licenses for PHPStorm for the three laptops | 0 | |||||||
| 36 | 34510 | BMS | PPT | fdrewett | 1/28 | 5:00 pm | 6:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 68420 | VPN Access for Mary | 0 | remoted in with Mary and setup / tested the vpn connection to the laptop and discussed the new employee that is replacing Nicole | 0 | |||||||
| 37 | 34511 | BMS | AIAM | fdrewett | 1/29 | 7:30 am | 8:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 68419 | MAIN - new temp worker in accounting | 0 | created the account for Pam in AD and M365 and setup the workstation. | 0 | |||||||
| 38 | 34654 | BMS | OMNI | fdrewett | 1/29 | 10:00 am | 12:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 68369 | OMNI Weekly Meeting | 0 | Weekly meeting and working with Kevin to get the php storm licenses installed and activated on the laptops | 0 | |||||||
| 39 | 33867 | BMS | OMNI | mleasure | 1/13 | 1:00 pm | 3:24 pm | 2.40 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | Billed | -Closed | 67868 | New Laptops for Developers | 0 | Unboxed and began install of updates on the machines. Added asset tags | 0 | |||||||
| 40 | 33892 | BMS | SONM | mleasure | 1/14 | 8:00 am | 9:24 am | 1.40 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | Billed | -Closed | 67885 | Inventory Refresh 2026 | 0 | Unboxed 5 machines Connected to Wi-Fi and began provisioning | 0 | |||||||
| 41 | 33898 | BMS | SONM | mleasure | 1/14 | 10:12 am | 11:08 am | 0.93 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | Billed | -Closed | 67885 | Inventory Refresh 2026 | 0 | Continued updates Finished Ready for onsite. :Owner needs password reset when delivered | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 42 | 33913 | BMS | HH | mleasure | 1/14 | 1:44 pm | 3:22 pm | 1.63 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | WrittenOff | -Closed | 67908 | Laptop Order - 3 | 0 | Helped finish updates and installs. Prepped for onsite. | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Work Type: Possible onsite/remote mismatch (work type vs notes) | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 43 | 33916 | BMS | TFF | mleasure | 1/14 | 3:23 pm | 4:00 pm | 0.62 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | Billed | -Closed | 67916 | Provision 3 New Machines | 0 | Created ticket and updated and provided assistance to Ryan on A-4254 | 0 | |||||||
| 44 | 33929 | BMS | HH | mleasure | 1/15 | 8:24 am | 10:00 am | 1.60 | 1.60 | 0 | 280.00 | Remote | Standard Technician | Billable | 1/12 | Help Desk | BilledAgreement | -Closed | SLA - Resolved | 67937 | Wipe and Reload 4 machines | 0 | Wiped and reloaded one machine. | 2 | Errors: Billed: Billed time not rounded to 15 minutes; Warnings: Notes: Duplicate notes | Billed: Billed time not rounded to 15 minutes | Notes: Duplicate notes | ||||
| 45 | 34049 | BMS | HH | mleasure | 1/16 | 9:20 am | 11:04 am | 1.73 | 1.80 | 0 | 315.00 | Remote | Standard Technician | Billable | 1/12 | Help Desk | BilledAgreement | -Closed | SLA - Resolved | 67937 | Wipe and Reload 4 machines | 0 | Wiped and reloaded one machine. | 2 | Errors: Billed: Billed time not rounded to 15 minutes; Warnings: Notes: Duplicate notes | Billed: Billed time not rounded to 15 minutes | Notes: Duplicate notes | ||||
| 46 | 34076 | BMS | HH | mleasure | 1/19 | 8:15 am | 9:58 am | 1.72 | 1.80 | 0 | 315.00 | Remote | Standard Technician | Billable | 1/19 | Help Desk | BilledAgreement | -Closed | SLA - Resolved | 67937 | Wipe and Reload 4 machines | 0 | Wiped and reloaded one machine. | 2 | Errors: Billed: Billed time not rounded to 15 minutes; Warnings: Notes: Duplicate notes | Billed: Billed time not rounded to 15 minutes | Notes: Duplicate notes | ||||
| 47 | 34077 | BMS | HH | mleasure | 1/19 | 1:02 pm | 4:02 pm | 3.00 | 3.00 | 0 | 525.00 | Remote | Standard Technician | Billable | 1/19 | Help Desk | BilledAgreement | -Closed | SLA - Resolved | 67937 | Wipe and Reload 4 machines | 0 | Wiped and reloaded one machine. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 48 | 34422 | BMS | SONM | mleasure | 1/27 | 8:50 am | 1:36 pm | 4.77 | 5.00 | 0 | 625.00 | Remote | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 67885 | Inventory Refresh 2026 | 0 | Went onsite and worked with Ryan to migrate and setup 7 users with new computers. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 49 | 33491 | BMS | IC | rclingan | 1/2 | 8:30 am | 8:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 12/29 | Help Desk 2.1 | Billed | -Closed | 67498 | Purchasing Mailbox | 0 | added helen apodaca to shared mailbox for purchasing | 0 | |||||||
| 50 | 33509 | BMS | IC | rclingan | 1/5 | 8:11 am | 8:26 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67560 | Fw: Error | 0 | Good morning, are you able to access your normal computer now? It looks like it lost power or shutdown unexpectedly on the 2nd and turned back on today at 7:14 according to the system events. This error shows up because we are not using Intune for Insight's 365 tenant as only you, Damian, and Courtney have the necessary license to enable this. You can ignore this error and the account will sign in. Intune is Microsoft's device management software that can be configured to setup computers automatically based on the Intune image. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 51 | 33549 | BMS | HH | rclingan | 1/5 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | WrittenOff | -Closed | 67468 | Fwd: Cell Phones - Factory Reset Needed | 0 | reset phone for return. mdm 16 9346047 is with denise lyles davis 9088233 i believe has been reset and returned. can you double check this one? as for the two phones frank picked up i reset the pixel and returned it to Jesse today, the other phone was an older samsung that if i reset we will lose control and access for as we are locked out of the old samsung system. It does not have any user data on it - no call or messages or email accounts. I returned this to jesse as well if we want to recycle this i can pick it up again and recycle it properly and provide the information for this phone to you so we can cancel the number. | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Notes: Notes longer than 500 characters | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Notes: Notes longer than 500 characters | ||||
| 52 | 33547 | BMS | HH | rclingan | 1/5 | 1:45 pm | 2:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | WrittenOff | -Closed | 67580 | Ramona Computer | 0 | Famcare and adp issue resolved by user - wrong chrome profile Printer added and set to default black and white 1 sided. | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 53 | 33548 | BMS | SONM | rclingan | 1/5 | 2:04 pm | 3:04 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67591 | Fwd: New hire account and computer info | 0 | Setup laptop and 365 accounts for user remotely laptop still needs printer setup and potentially adobe/VPN if they need it. | 0 | |||||||
| 54 | 33563 | BMS | JGCPA | rclingan | 1/6 | 7:30 am | 8:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67564 | Email Migration | 0 | cleaned up drive space, 22.1 GB free space. Are we able to remove any of the older versions of quickbooks? it looks like it goes back to 2018. There were also some corrupt system files that we fixed. Let us know if this is any better for christina | 0 | |||||||
| 55 | 33568 | BMS | TFF | rclingan | 1/6 | 8:20 am | 8:35 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67599 | TFF / km remote access | 0 | When attempting to rdp kathy was receiving a black screen with "please wait" as the only message. Ran scans on office desktop and restarted then verified rdp connectivity. | 0 | |||||||
| 56 | 33576 | BMS | IC | rclingan | 1/6 | 9:05 am | 9:35 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67605 | Project Licenses | 0 | purchase assign and install license for tiffany assigned licenses for all other requested users - computers unavailable for install at time, going to head onsite today to install these. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 57 | 33586 | BMS | JGCPA | rclingan | 1/6 | 10:10 am | 10:25 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67564 | Email Migration | 0 | Alright I added the vpn and connected with vpn. You should be good to go now, it is pinned to the taskbar. We have remote access to this pc now so let us know if you have any issues connecting and we can troubleshoot! | 0 | |||||||
| 58 | 33587 | BMS | IC | rclingan | 1/6 | 10:15 am | 10:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67605 | Project Licenses | 0 | reset angelo password and install project on laptop and desktop for him | 0 | |||||||
| 59 | 33608 | BMS | IC | rclingan | 1/6 | 10:31 am | 10:48 am | 0.28 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67605 | Project Licenses | 0 | Travel to Insight Main office | 1 | Notices: Work Type: Multiple travel entries for tech, date, company | Work Type: Multiple travel entries for tech, date, company | |||||
| 60 | 33607 | BMS | IC | rclingan | 1/6 | 10:45 am | 1:00 pm | 2.25 | 2.25 | 0 | 281.25 | Onsite | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67605 | Project Licenses | 3/24 switched work type from remote to onsite -- CS | 0 | setup walter and juan carlos with project planner setup walter on new laptop wipe desktop for new user discuss next steps for the metalworking shop project that is ongoing | 1 | Notices: Int Notes: Internal notes | Int Notes: Internal notes | ||||
| 61 | 33606 | BMS | JGCPA | rclingan | 1/6 | 11:35 am | 11:40 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67618 | Payton's Computer-Admin rights | 0 | Gave Payton localadmin rights per request | 0 | |||||||
| 62 | 33609 | BMS | IC | rclingan | 1/6 | 1:01 pm | 1:21 pm | 0.33 | 1.00 | 0 | 12.50 | Travel | Standard Technician | DoNotBill | 1/5 | Help Desk 2.1 | WrittenOff | -Closed | 67605 | Project Licenses | 3/24 marked time entry as "Do Not Bill" -- CS | 0 | return to Ambitions office | 4 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Int Notes: Internal notes, Work Type: Multiple travel entries for tech, date, company | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales, Int Notes: Internal notes, Work Type: Multiple travel entries for tech, date, company | |||
| 63 | 37394 | BMS | MC | rclingan | 1/6 | 3:59 pm | 4:00 pm | 0.02 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67624 | Fw: Don's Computers | 3/24 manually added missing trip charge for onsite -- CS | 0 | 2 | Notices: Int Notes: Internal notes, Notes: Missing notes for travel | Int Notes: Internal notes, Notes: Missing notes for travel | |||||
| 64 | 33711 | BMS | MC | rclingan | 1/6 | 4:00 pm | 5:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67624 | Fw: Don's Computers | 0 | Fix dons scan folder and move printer ethernet to drop that is much closer to new printer location. | 0 | |||||||
| 65 | 33656 | BMS | HH | rclingan | 1/7 | 3:59 pm | 4:00 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | WrittenOff | -Closed | 67667 | Adobe Update | 0 | can i jump on to take a look at this now? | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 66 | 33659 | BMS | HH | rclingan | 1/7 | 4:01 pm | 4:16 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | WrittenOff | -Closed | 67667 | Adobe Update | 0 | installed adobe update for melissa | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 67 | 33709 | BMS | HH | rclingan | 1/8 | 2:55 pm | 3:10 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | WrittenOff | -Closed | 67721 | Fw: New Hire | 0 | Create new user for david and send new famcare user email. | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 68 | 33757 | BMS | HH | rclingan | 1/8 | 5:00 pm | 6:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | WrittenOff | -Closed | 67725 | Figure out client portal access for Jesse | 0 | check portal settings set jesse as manager and admin neither allow full view of tickets setting jesse to default contact for heading home tickets will allow him to see all tickets he is contact on. | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 69 | 33733 | BMS | IC | rclingan | 1/9 | 8:39 am | 8:52 am | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67756 | Question | 0 | removed seclore application from lisa machine after investigating source - american express | 0 | |||||||
| 70 | 33800 | BMS | SONM | rclingan | 1/9 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | Billed | -Closed | 67824 | Reset abran laptop for volunteer | 0 | wipe and reload laptop for use by volunteer | 0 | |||||||
| 71 | 33753 | BMS | HH | rclingan | 1/9 | 12:00 pm | 1:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | WrittenOff | -Closed | 67772 | A-4991 | A-4543 Internal microphone not working | 0 | worked with jesse to diagnose laptop microphone uninstalled and reinstalled all drivers verified bios to ensure microphone is not disabled ran lenovo diagnostics next steps are to start a warranty claim with lenovo on the device. | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 72 | 33756 | BMS | HH | rclingan | 1/9 | 1:30 pm | 1:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | WrittenOff | -Closed | 67726 | Robert H desktop needs office products and the brother printer has an update | 0 | install office products on roberts desktop brother not seeing firmware updates from pc will look at updates on monday when onsite for respite phone. | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Work Type: Possible onsite/remote mismatch (work type vs notes) | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 73 | 33934 | BMS | HH | rclingan | 1/9 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/5 | Help Desk 2.1 | WrittenOff | -Closed | 67908 | Laptop Order - 3 | 0 | unbox and setup laptops | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 74 | 33798 | BMS | HH | rclingan | 1/12 | 9:30 am | 9:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | WrittenOff | -Closed | 67804 | Fwd: email access | 0 | Resend email to grant access to kawya email to arias | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 75 | 33813 | BMS | SONM | rclingan | 1/12 | 10:00 am | 10:45 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | Billed | -Closed | 67824 | Reset abran laptop for volunteer | 0 | setup 365 account and add it to laptop fixed intune enrollment - mdm urls were blank, set back to default. this is caused by having entra setup before "modern" entra. | 0 | |||||||
| 76 | 33814 | BMS | SONM | rclingan | 1/12 | 10:54 am | 11:02 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | Billed | -Closed | 67824 | Reset abran laptop for volunteer | 0 | travel to sonm | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 77 | 33815 | BMS | SONM | rclingan | 1/12 | 11:02 am | 11:42 am | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | Billed | -Closed | 67824 | Reset abran laptop for volunteer | 0 | onsite setup of laptop -connect to shared drives - connect to printer - setup sharepoint sites that user will need access to | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 78 | 33816 | BMS | SONM | rclingan | 1/12 | 11:42 am | 11:47 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | Billed | -Closed | 67824 | Reset abran laptop for volunteer | 0 | return to office | 0 | |||||||
| 79 | 33885 | BMS | HH | rclingan | 1/12 | 12:28 pm | 12:34 pm | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | WrittenOff | -Closed | 67726 | Robert H desktop needs office products and the brother printer has an update | 0 | check and verify network port for moving city phone to front desk. Port to be used is D-31. check with gail from health care for the homeless, as they are providing front desk employee, which type of internet connection they will be using for front desk, they will use wi-fi and there is an access point at the front desk. | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 80 | 37403 | BMS | SBI | rclingan | 1/12 | 1:59 pm | 2:00 pm | 0.02 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 1/12 | Sales | Billed | >Closed | 67886 | Poor Upload speeds and increase computers that are monitored by us | 3/24 manually added missing trip charge for onsite -- CS | 0 | 3 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Int Notes: Internal notes, Notes: Missing notes for travel | Board: Board not 'Help Desk' or 'Help Desk 2.1', Int Notes: Internal notes, Notes: Missing notes for travel | |||||
| 81 | 33886 | BMS | SBI | rclingan | 1/12 | 2:00 pm | 3:15 pm | 1.25 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 1/12 | Sales | Billed | >Closed | 67886 | Poor Upload speeds and increase computers that are monitored by us | 0 | Work with Aaron the HF engineer to look at network on broadcasting side, determined that a multiplexer that is not in use is causing bandwidth issues for upload, removing the multiplexer improved speeds from 1mbps during broadcast to 11 mbps. Add agent to one broadcast machine to ensure there is no interruption with productivity or broadcast due to huntress/ninja monitoring. Visited KNMQ-KYNM TV broadcast station as there is vexus fiber here 300/300mbps \(current office for KCHF does not have fiber capable ISP's and is on a 1gbps/30mbps comcast circuit\) there is a PTP link \(Mimosa B24\) back to KCHF from here. Discuss bringing this fiber through PTP link to improve upload speeds and reliability for KCHF broadcasts. | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | |||||
| 82 | 33889 | BMS | SBI | rclingan | 1/12 | 3:30 pm | 4:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 1/12 | Sales | Billed | >Closed | 67886 | Poor Upload speeds and increase computers that are monitored by us | 0 | Research best practices for stability with the dual wan ptp link load balanced with comcast and vexus as wans. This will require peplink routers at both sites for speedfusion bonding to work best. This will send the packets over both wans at the same time ensuring stability and throughput. We need to work on setting up the whole network between both sites. First step will be to test the PTP link and ensure it is reliable. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 83 | 33836 | BMS | AIAM | rclingan | 1/12 | 4:45 pm | 5:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | Billed | -Closed | 67833 | Juan tabo printer issues for acme | 0 | reset the print spooler for scale pc | 0 | |||||||
| 84 | 33981 | BMS | HH | rclingan | 1/14 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | WrittenOff | -Closed | 67468 | Fwd: Cell Phones - Factory Reset Needed | 0 | picked up phone reset to factory and reenroll in MDM reset vm password recycle samsung after factory reset | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 85 | 33905 | BMS | HH | rclingan | 1/14 | 11:10 am | 11:20 am | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | WrittenOff | -Closed | 67727 | HHAOCWS11 disk space low | 0 | removed old user profiles from shared pc and freed up 40gb of drive space. | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 86 | 33906 | BMS | HH | rclingan | 1/14 | 11:20 am | 1:20 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | WrittenOff | -Closed | 67889 | Take down speaker in building 2 AOC | 0 | Disabled speaker from speaker box in building 2. this box is the master unit that feeds the one in the front office - it cannot be removed entirely without splicing the wires through as they are on the speaker PCB. | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 87 | 33932 | BMS | HH | rclingan | 1/14 | 2:25 pm | 3:45 pm | 1.33 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | WrittenOff | -Closed | 67908 | Laptop Order - 3 | 0 | setup and provision laptops further | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 88 | 33933 | BMS | HH | rclingan | 1/14 | 4:00 pm | 5:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | WrittenOff | -Closed | 67908 | Laptop Order - 3 | 0 | drop off laptops with jesse - picked up laptops to reload | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 89 | 33980 | BMS | HH | rclingan | 1/14 | 4:00 pm | 4:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | WrittenOff | -Closed | 67468 | Fwd: Cell Phones - Factory Reset Needed | 0 | returned phone to patricia | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 90 | 33922 | BMS | HH | rclingan | 1/15 | 9:00 am | 9:01 am | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | WrittenOff | -Closed | 67913 | Deactivate Email | 0 | This user has been deleted. | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 91 | 33927 | BMS | HH | rclingan | 1/15 | 9:05 am | 9:40 am | 0.58 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | WrittenOff | -Closed | 67945 | laptop setup for kathys | 0 | work with kathy and jesse to setup new laptop for her, set kathy as local administrator configure google products assign adobe license 14.16 due now to start license install adobe download printer drivers for AOC and provide instructions for installation when she arrives onsite | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Work Type: Possible onsite/remote mismatch (work type vs notes) | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 92 | 33979 | BMS | HH | rclingan | 1/15 | 11:00 am | 11:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | WrittenOff | -Closed | 67945 | laptop setup for kathys | 0 | setup konica minolta printer at aoc for client | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 93 | 33972 | BMS | NMLGL | rclingan | 1/15 | 3:15 pm | 3:45 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | Billed | -Closed | 67956 | Ybarra/Cruz Matter - Disk is full message | 0 | worked with paula to get the link for downloads and assist her with downloading some of the footage from the dropbox. main folder is too large to download to pc and it wouldnt download direct to server from her pc. start download main folder on server | 0 | |||||||
| 94 | 33958 | BMS | HH | rclingan | 1/16 | 8:00 am | 8:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | WrittenOff | -Closed | 67953 | Kirsten Morrison | 0 | reset kirsten password and delegated account to josephineo@headinghome.org | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 95 | 33956 | BMS | HH | rclingan | 1/16 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | WrittenOff | -Closed | 67978 | A-4809 chrome hijacked | 0 | remote into machine and check settings on chrome and for any recently installed apps. reset chrome settings to fix browser hijack | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 96 | 33978 | BMS | NMLGL | rclingan | 1/16 | 8:45 am | 9:30 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | Billed | -Closed | 67956 | Ybarra/Cruz Matter - Disk is full message | 0 | check download on server - file is invalid. start individual downloads of files to server and the smaller folders inside of main folder. create corresponding folders in shared drive for footage to be moved into | 0 | |||||||
| 97 | 34211 | BMS | NMLGL | rclingan | 1/16 | 12:00 pm | 12:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/12 | Help Desk 2.1 | Billed | -Closed | 67956 | Ybarra/Cruz Matter - Disk is full message | 0 | Work with paula to ensure all files are on the server and she has access. | 0 | |||||||
| 98 | 37401 | BMS | SVC | rclingan | 1/22 | 7:59 am | 8:00 am | 0.02 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 1/19 | Help Desk 2.1 | Billed | -Closed | 68035 | HEIGHTS - ISP DOWN | 3/24 manually added missing trip charge for onsite -- CS | 0 | 2 | Notices: Int Notes: Internal notes, Notes: Missing notes for travel | Int Notes: Internal notes, Notes: Missing notes for travel | |||||
| 99 | 34209 | BMS | SVC | rclingan | 1/22 | 8:00 am | 8:30 am | 0.50 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 1/19 | Help Desk 2.1 | Billed | -Closed | 68035 | HEIGHTS - ISP DOWN | 0 | fix internet issues and phone issues -power is out for outlet that supplies network move network to different outlet and suggest electrician visit to check out outlet as no breakers are tripped. | 0 | |||||||
| 100 | 34208 | BMS | HH | rclingan | 1/22 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/19 | Help Desk 2.1 | WrittenOff | -Closed | 68130 | Delegate email | 0 | Delegated email access to Melissa for user jessicas@headinghome.org | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 101 | 34216 | BMS | SONM | rclingan | 1/22 | 8:45 am | 9:15 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 1/19 | Help Desk 2.1 | Billed | -Closed | 68145 | Add VPN user to SONM Identity Enterprise | 0 | setup samantha on VPN and assist with creating unifi account for unifi verify | 0 | |||||||
| 102 | 37395 | BMS | MC | rclingan | 1/22 | 9:44 am | 9:45 am | 0.02 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 1/19 | Help Desk 2.1 | Billed | -Closed | 68007 | MechCon Quickbooks upgrade to enterprise | 3/24 manually added missing trip charge for onsite -- CS | 0 | 2 | Notices: Int Notes: Internal notes, Notes: Missing notes for travel | Int Notes: Internal notes, Notes: Missing notes for travel | |||||
| 103 | 34233 | BMS | MC | rclingan | 1/22 | 9:45 am | 11:30 am | 1.75 | 1.75 | 0 | 218.75 | Onsite | Standard Technician | Billable | 1/19 | Help Desk 2.1 | Billed | -Closed | 68007 | MechCon Quickbooks upgrade to enterprise | 0 | Upgraded to quickbooks desktop enterprise 24 from contractor desktop 23 install quickbooks on 4 machines and ensure all company files open for each machine ensure fieldedge connector is restarted and syncing properly with quickbooks | 0 | |||||||
| 104 | 34234 | BMS | HH | rclingan | 1/22 | 11:27 am | 12:33 pm | 1.10 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 1/19 | Help Desk 2.1 | WrittenOff | -Closed | 68166 | Network issues at Annex | 0 | Restart PFsense firewall to reset firewall states check network speeds check connie network port - plugged into city switch instead of our switch same thing for melanie - moved both ports to heading home switch - only 1 free port now. | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 105 | 34239 | BMS | IC | rclingan | 1/22 | 1:05 pm | 1:20 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/19 | Help Desk 2.1 | Billed | -Closed | 68167 | unable to add company logo to project file | 0 | added network shares to trusted locations and allowed for network shares to be set in trusted locations for project | 0 | |||||||
| 106 | 34540 | BMS | HH | rclingan | 1/23 | 11:30 am | 12:30 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/19 | Help Desk 2.1 | WrittenOff | -Closed | 68147 | Client computer issues | 0 | checked client computer and fixed issue with wifi set back to kiosk mode for clients | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 107 | 34384 | BMS | MEC | rclingan | 1/26 | 8:00 am | 8:15 am | 0.25 | 0.30 | 0 | 37.50 | Remote | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 68174 | Check Jana license and storage on email | 0 | checked jana storage and license - she has ~30% storage available ~17gb and is on just a business standard license | 1 | Errors: Billed: Billed time not rounded to 15 minutes | Billed: Billed time not rounded to 15 minutes | |||||
| 108 | 34318 | BMS | HH | rclingan | 1/26 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/26 | Help Desk 2.1 | WrittenOff | -Closed | 68226 | 2FA - Larry Darnell | 0 | provided larry with instructions to reset 2FA to new phone number and the backup codes necessary to sign in and do so. | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 109 | 34383 | BMS | HH | rclingan | 1/26 | 9:15 am | 9:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 1/26 | Help Desk 2.1 | WrittenOff | -Closed | 68272 | URGENT - New Hire Email Credentials | 0 | created new user and added to groups | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 110 | 37383 | BMS | AIAM | rclingan | 1/26 | 11:29 am | 11:30 am | 0.02 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 68463 | AMR Mill VPN Issues | 3/24 manually added missing trip charge for onsite -- CS | 0 | 2 | Notices: Int Notes: Internal notes, Notes: Missing notes for travel | Int Notes: Internal notes, Notes: Missing notes for travel | |||||
| 111 | 34595 | BMS | AIAM | rclingan | 1/26 | 11:30 am | 12:00 pm | 0.50 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 68463 | AMR Mill VPN Issues | 0 | check mill room network mikrotik router online as well as all other networking equipment check zerotier dashboard - no activity from either vendor in at least 6 months. reached out to vendors to remind them how to access the network here through zerotier - no response from riverside or other vendor | 0 | |||||||
| 112 | 34594 | BMS | TN | rclingan | 1/26 | 3:00 pm | 5:00 pm | 2.00 | 2.00 | 0 | 350.00 | Remote | Standard Technician | DoNotBill | 1/26 | Help Desk 2.1 | WrittenOff | -Closed | 68458 | Haaku Subnet Changes | 0 | networking call to discuss changes to /22 network | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | ||||
| 113 | 34539 | BMS | SONM | rclingan | 1/27 | 8:50 am | 1:30 pm | 4.67 | 4.75 | 0 | 593.75 | Remote | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 67885 | Inventory Refresh 2026 | 0 | Onsite setup of computers and transfer of data | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 114 | 34592 | BMS | HH | rclingan | 1/28 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 1/26 | Help Desk 2.1 | WrittenOff | -Closed | 68461 | Phone not working in client tv building | 0 | replaced ethernet keystone and verified connectivity to network. replaced faceplate with one compatible with new keystone. | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 115 | 34591 | BMS | HH | rclingan | 1/28 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 1/26 | Help Desk 2.1 | WrittenOff | -Closed | 68460 | QB server lockbox | 0 | dropped off lockbox in server room | 1 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | |||||
| 116 | 37384 | BMS | AIAM | rclingan | 1/28 | 10:29 am | 10:30 am | 0.02 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 68462 | Ace Metals hut scale camera issues | 3/24 manually added missing trip charge for onsite -- CS | 0 | 2 | Notices: Int Notes: Internal notes, Notes: Missing notes for travel | Int Notes: Internal notes, Notes: Missing notes for travel | |||||
| 117 | 34593 | BMS | AIAM | rclingan | 1/28 | 10:30 am | 11:00 am | 0.50 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 68462 | Ace Metals hut scale camera issues | 0 | camera enclosure is not watertight anymore and lens is loose. camera should be replaced as well as enclosure. ethernet cable to inside hut is damaged as well, we need to replace this. | 0 | |||||||
| 118 | 34537 | BMS | NMLGL | rclingan | 1/29 | 9:30 am | 10:15 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 68428 | NMLGL Previewer | 0 | https://researchnm.tylerhost.net/CourtRecordsSearch/Home#!/home https://securecourtcaseaccess.nmcourts.gov/Login.aspx?ReturnUrl=%2fdefault.aspx fixed courtney pdf and previewer fixed giovanna previewer fixed Michel previewer Email paula to see if she is having preview issues as well. | 0 | |||||||
| 119 | 34546 | BMS | SONM | rclingan | 1/29 | 10:30 am | 10:50 am | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 67885 | Inventory Refresh 2026 | 0 | barbara outlook is not opening properly on the new machine reinstall office apps fix christine onedrive and pin word and excel to task bar fix printers for both users | 0 | |||||||
| 120 | 34548 | BMS | SONM | rclingan | 1/29 | 12:06 pm | 12:28 pm | 0.37 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 67885 | Inventory Refresh 2026 | 0 | fix jena zebra printer by installing .net 3.5 and zebra zxp7 print driver. | 0 | |||||||
| 121 | 34590 | BMS | TN | rclingan | 1/29 | 4:30 pm | 5:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 68458 | Haaku Subnet Changes | 0 | work on changes to network -add vlans -change /22 to /24 | 0 | |||||||
| 122 | 34589 | BMS | TN | rclingan | 1/30 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 87.50 | Remote | Standard Technician | DoNotBill | 1/26 | Help Desk 2.1 | WrittenOff | -Closed | 68458 | Haaku Subnet Changes | 0 | work on network to fix printer issues after swap to /24 -delete vlans for .37 and .38 - add 10.252.37.1/24 and 10.252.38.1/24 to default 10.252.36.1/24 network as additional ip ranges - test connectivity | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | ||||
| 123 | 34604 | BMS | TN | rclingan | 1/30 | 1:00 pm | 1:30 pm | 0.50 | 0.50 | 0 | 87.50 | Remote | Standard Technician | DoNotBill | 1/26 | Help Desk 2.1 | WrittenOff | -Closed | 68458 | Haaku Subnet Changes | 0 | Meeting with IHS NOSC | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | ||||
| 124 | 34610 | BMS | TN | rclingan | 1/30 | 2:00 pm | 2:20 pm | 0.33 | 0.40 | 0 | 70.00 | Remote | Standard Technician | DoNotBill | 1/26 | Help Desk 2.1 | WrittenOff | -Closed | 68458 | Haaku Subnet Changes | 0 | meeting with ihs nosc vista imaging issue not network related at this point | 3 | Errors: Billed: Billed time not rounded to 15 minutes; Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Billed: Billed time not rounded to 15 minutes | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | |||
| 125 | 34653 | BMS | NMLGL | rclingan | 1/30 | 2:30 pm | 3:00 pm | 0.50 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 68515 | Copy DVD-R for Paula | 0 | picked up 7 discs for copying, need to make 2 copies of each disc. | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 126 | 34652 | BMS | NMLGL | rclingan | 1/30 | 3:00 pm | 3:30 pm | 0.50 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 1/26 | Help Desk 2.1 | Billed | -Closed | 67895 | Desk Icon | Macbook for kimberly | 0 | dropped off IODD encrypted storage for transfer of files to kimberly at main office explained to giovanna how to unlock the drive and then add files to it | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (4)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 15.75 | 67885 | SONM | Inventory Refresh 2026 |
| 11.00 | 67543 | PPT | Time Tracking for Nicole Leaving Paradigm |
| 8.20 | 67937 | HH | Wipe and Reload 4 machines |
| 5.25 | 67908 | HH | Laptop Order - 3 |
Errors
| Field | Message | Count |
|---|---|---|
| Billed | Billed time not rounded to 15 minutes | 5 |
| Work Type | No travel entry found for onsite (based on tech, date, company) | 2 |
| Total | 7 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not admin, correspondence or sales | 36 |
| Notes | Duplicate notes | 4 |
| Notes | Notes contain 'travel', work type not travel | 1 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 12 |
| Total | 53 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not admin, correspondence or sales | 5 |
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 3 |
| Int Notes | Internal notes | 11 |
| Notes | Missing notes for travel | 9 |
| Notes | Notes longer than 500 characters | 3 |
| Work Type | Multiple travel entries for tech, date, company | 2 |
| Total | 33 | |