Home»Time Entries Audit loading ... generated 8/7/2026 at 11:48:34 am took 1.05 seconds version: 5436fa4 helpers: v2
Territory: BMS Dates: 7/1/26 to 7/31/26 Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 6/29 7/6 7/13 7/20 7/27 Board: all Entry Status: all Ticket Status: all Issue: Board not 'Help Desk' or 'Help Desk 2.1' [x] [reset] Progress: 85% (18 of 21)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 42903 | BMS | MC | csirlmoore | 7/21 | 2:58 pm | 3:02 pm | 0.07 | 0.25 | 0 | 31.25 | Admin | Admin | DoNotBill | 7/20 | Admin 2 - DO NOT DELETE | Open | Follow Up Needed | 79557 | Fw: Microsoft - Billing Needs to Change!! | 1 | 8/6 CS board ok, admin role ok | Hey Donna, Curtis here! Long time no talk, hope all is well :\) We deal with Microsoft a lot here so believe me, I feel your pain! I'll be meeting with Frank in the next couple of days to go over some billing items, and will be sure we review what our options are here. I know how frustrating this stuff can be, but rest assured we'll be in touch soon! Thanks, Curtis | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Role: Role not Standard Technician | Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Role: Role not Standard Technician | ||||
| 2 | 42289 | BMS | HH | rclingan | 7/8 | 8:35 am | 9:05 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Sales | Open | On Hold | 79059 | Intercom move/quote | 0 | discussed options for moving intercom system as well as option to replace intercom system. moving system would involve routing newly extended wiring down a wall with top plate at desk and power supply for entire system. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 3 | 42343 | BMS | HH | rclingan | 7/8 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Sales | Open | On Hold | 79059 | Intercom move/quote | 0 | Discussed intercom move further with jesse and plan to do site walk for cameras. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 4 | 42658 | BMS | HH | rclingan | 7/15 | 11:25 am | 12:15 pm | 0.83 | 1.00 | 0 | - | Sales | Sales | DoNotBill | 7/13 | Sales | PendingApproval | On Hold | 77371 | AOC Camera Revamp | 1 | 8/6 CS board ok, sales role ok | Client requested additional brands for comparison quotes before making a decision on hardware. begin researching alternatives with comparable features while still being NDAA/TAA compliant. Hanwha Wisenet X AI + 2N, Axis + 2N, both local storage no annual recurring license fees. Verkada is a cloud competitor with equal features, annual recurring licensing costs. start gathering equipment lists and prepare 5 year TCO. | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Role: Role not Standard Technician | Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Role: Role not Standard Technician | ||||
| 5 | 42664 | BMS | HH | rclingan | 7/15 | 12:30 pm | 1:24 pm | 0.90 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/13 | Sales | PendingApproval | On Hold | 77371 | AOC Camera Revamp | 0 | work on TCO and pricing spreadsheet verifying prices and updating spreadsheet sent spreadsheet to jesse | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 6 | 42857 | BMS | NMLGL | rclingan | 7/18 | Sat | 3:00 pm | 5:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/13 | Projects | PendingApproval | >Closed | 73807 | Migrate Data | 1 | 8/6 CS board ok | Final migration of data | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||
| 7 | 42858 | BMS | NMLGL | rclingan | 7/18 | Sat | 5:00 pm | 6:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/13 | Projects | PendingApproval | >Closed | 73805 | Test SMB Share access | 1 | 8/6 CS board ok | test smb share access and gpo drive mapping for domain users | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||
| 8 | 42860 | BMS | NMLGL | rclingan | 7/20 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | Cleanup printer/scanner mappings for both offices | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 9 | 42861 | BMS | NMLGL | rclingan | 7/20 | 9:00 am | 9:12 am | 0.20 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | travel to osuna office to assist mac users connecting to new shares and troubleshoot any other problems. | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Type: Multiple travel entries for tech, date, company | Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Type: Multiple travel entries for tech, date, company | ||||
| 10 | 42862 | BMS | NMLGL | rclingan | 7/20 | 9:12 am | 9:45 am | 0.55 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | Assisted users with new drive maps | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 11 | 42863 | BMS | NMLGL | rclingan | 7/20 | 9:45 am | 10:00 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | travel to indian school office | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Type: Multiple travel entries for tech, date, company | Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Type: Multiple travel entries for tech, date, company | ||||
| 12 | 42864 | BMS | NMLGL | rclingan | 7/20 | 10:00 am | 10:43 am | 0.72 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | assist users with connecting to shared drives | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 13 | 42865 | BMS | NMLGL | rclingan | 7/20 | 3:37 pm | 3:42 pm | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | assist carmela with connecting to drives | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 14 | 42877 | BMS | NMLGL | rclingan | 7/20 | 4:26 pm | 4:56 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | work with ken to reconnect to shared drives checked out outlook issue | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 15 | 42929 | BMS | NMLGL | rclingan | 7/21 | 8:00 am | 8:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | assist users that did not save credentials yesterday connecting to new nas. checked to ensure save credentials is turned on. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 16 | 42937 | BMS | NMLGL | rclingan | 7/21 | 3:51 pm | 4:04 pm | 0.22 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | travel to osuna office for onsite visit to fix scanning | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 17 | 42938 | BMS | NMLGL | rclingan | 7/21 | 4:04 pm | 4:21 pm | 0.28 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | troubleshoot issues with scans authentication error with all address book entries re-enter credentials and scans go through - tested with several different address book entries | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 18 | 42939 | BMS | NMLGL | rclingan | 7/21 | 5:00 pm | 5:45 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | updated remaining credentials for all scan entries cleaned up ADUC - created service accounts group in NML forest moved service accounts there | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 19 | 42940 | BMS | NMLGL | rclingan | 7/21 | 5:45 pm | 6:30 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | Fix backups for server, remove old shares locations setup new locations for backup remove iscsi mappings disconnected from server NAS HOLDS 2x8tb HDD 2x4tb SSD need to check smart data etc Server has additional drive that may be reusable - if not DoD wipe and recycle. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 20 | 43184 | BMS | NMLGL | rclingan | 7/28 | 8:30 am | 9:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/27 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | create ninja script and GPO to fix intranet sites and security warnings for PDF previews across windows deployed | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 21 | 43288 | BMS | NMLGL | rclingan | 7/30 | 10:00 am | 10:15 am | 0.25 | 0.25 | 0 | - | Sales | Sales | DoNotBill | 7/27 | Sales | Open | Waiting Materials | 79830 | Fw: New computer for Patrick Trujillo | 1 | 8/6 CS board ok, sales role ok | Ordered laptop for Patrick. ultra 7 32gb 1tb | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Role: Role not Standard Technician | Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Role: Role not Standard Technician |
Legend:
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 7.50 | 73812 | NMLGL | cleanup of old shares, isci mappings, etc |
Notices
| Field | Message | Count |
|---|---|---|
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 21 |
| Work Role | Role not Standard Technician | 3 |
| Work Type | Multiple travel entries for tech, date, company | 2 |
| Total | 26 | |