Home»Time Entries Audit loading ... generated 8/7/2026 at 2:21:41 pm took 0.98 seconds version: 5436fa4 helpers: v2
Territory: BMS Dates: 7/1/26 to 7/31/26 Company: all Ticket: all User: jirwin [x] Type: Remote [x] Role: all Bill: all Timesheet: all 6/29 7/6 7/13 7/20 7/27 Board: all Entry Status: PendingApproval [x] Ticket Status: all Issue: all [reset]
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 43028 | BMS | SVC | jirwin | 7/23 | 6:00 pm | 8:30 pm | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | Steps taken: Upgraded Exam rooms 1, 2, 3, and 7. Also upgraded the Doctor 1 workstation to the latest version of OCT. Mapped Zeiss database to the workstations and tested. Next Steps: I will follow up with Evie to make sure no other stations need the upgrade. HDOCT was originally installed on a lot more machines, but suspect a lot of the admin machines \(Reception, etc.\) will not need the upgrade due to non-use. | 0 | |||||||
| 2 | 43068 | BMS | AIAM | jirwin | 7/24 | 2:37 pm | 2:52 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79719 | Truck Scale 1 not producing images for ticket | 0 | Remoted on to the truck scale: A-4059. Logged into system and cameras. Inspected URL to get the camera address and was able to view the camera live. The resolution was currently set to 2304x1728. Changed the camera setting \(6\) resolution to 640x480 and all pictures show for new tickets. Going to investigate the resolution issue further. | 0 | |||||||
| 3 | 43100 | BMS | AIAM | jirwin | 7/26 | Sun | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79719 | Truck Scale 1 not producing images for ticket | 0 | Set the scale camera back to 2304x1728 and tested. | 0 | ||||||
| 4 | 43101 | BMS | SVC | jirwin | 7/26 | Sun | 6:00 pm | 8:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | Steps taken: Upgraded5 more machines. The instrument was powered off so still need to map the new database location. Next Steps: Sent evie a mail and will need to map the new database location once the instrument is powered on. Should take about 5 minutes per machine. | 0 | ||||||
| 5 | 43165 | BMS | SVC | jirwin | 7/27 | 1:00 pm | 3:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 79810 | Arrellio x Sandia Vision Clinic | 0 | Steps taken: Setup unattended access to Sandia-DB server. Assisted with services creation and whitelisted domains for the vendor. Next Steps: Vendor may need additional assistance if the data is not able to be automatically accessed at home from all clinic sites. Possible custom communication bridge may need to be implemented. The vendor will let us know if they need more assistance. | 0 | |||||||
| 6 | 43234 | BMS | AIAM | jirwin | 7/29 | 7:45 am | 8:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 79885 | [A-4588 - SERVER - AMR ATM NUC] Device 'A-4588 - SERVER - AMR ATM NUC' is offline for 3 minutes t... | 0 | Finished windows updates, closed browser, restarted ATM services. ATM server is now online | 0 | |||||||
| 7 | 43237 | BMS | NMLGL | jirwin | 7/29 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80025 | Lisa C: Drive Running Out of Space | 0 | Checked the drive space for C: and it has 250GB total with only 768kb Free! Removed 11GB of temp files and checked the other folders as well. Emptied recycle bin afterwards and we have 10.1GB free. There is a 2TB D: Drive. Steps taken: Next Steps: Determine whether to replace C: Drive, Computer, or Make the 2TB drive the primary and transfer over the profile and files. | 0 | |||||||
| 8 | 43265 | BMS | NMLGL | jirwin | 7/29 | 5:00 pm | 5:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80025 | Lisa C: Drive Running Out of Space | 0 | Ran system cleanup in the background. Freed up more gigs of space. 14GB free.... ![\[image\]](https://na.myconnectwise.net/v4_6_release/api/newinlineimages/ambitionscg/d32293d9-296b-45ac-a57c-21645d25ea70/17efa7e8-caeb-4119-8fc3-0f29ac57c702) | 0 | |||||||
| 9 | 43304 | BMS | HH | jirwin | 7/30 | 3:00 pm | 3:15 pm | 0.25 | 0.25 | 0 | 37.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80090 | Date Incorrect For NVR | 0 | Remoted on with Jaime and we were able to enter the admin login via Microsoft Edge. Set time. | 0 | |||||||
| 10 | 43323 | BMS | AIAM | jirwin | 7/31 | 9:15 am | 9:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Resolved / Verifying | 80142 | Crystal needs access to Elizabeth and Paula Emails | 0 | Steps taken: Added permissions for Crystal to read and manage both mailboxes for Paula and Elizabeth. If it does not automap, Crystal will call back in the hour. Next Steps: Follow up with Crystal to check on automap | 0 | |||||||
| 11 | 43324 | BMS | HH | jirwin | 7/31 | 9:30 am | 9:45 am | 0.25 | 0.25 | 0 | 37.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80143 | Tristan Atlas | 0 | Hello Patricia! I have blocked Tristan's login for email and computer access. Jesse, you still have access to the email box for Tristan in case you all need anything from it. Just let me know when you want me to permanently delete the user and free up the Office Licenses. Have a great Friday! Appreciate you, Jason Irwin | 0 | |||||||
| 12 | 43325 | BMS | SVC | jirwin | 7/31 | 9:45 am | 10:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80141 | A-5065 Offline | 0 | Steps taken: Sent Wake On Lan and had no luck. Got a hold of Evie to reboot the computer. Windows update has finished. Spoke to Ford and he is now able to login. Next Steps: | 0 | |||||||
| 13 | 43330 | BMS | SVC | jirwin | 7/31 | 11:25 am | 11:26 am | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80149 | OCT not opening | 0 | Happy Friday, Aitana! I will remote on now to check it out! Thanks, Jason Irwin | 0 | |||||||
| 14 | 43331 | BMS | SVC | jirwin | 7/31 | 11:30 am | 11:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 80149 | OCT not opening | 0 | Remoted on to the computer. Noticed the old shortcut was still there and a new one as well. Deleted old shortcut and mapped the database to the new shortcut. Tested mapping and it should be good to go. | 0 |
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