Home»Time Entries Audit loading ... generated 8/8/2026 at 7:46:08 pm took 0.43 seconds version: 1726150 helpers: v2
Territory: BMS Month: « Aug 2026 Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 8/3 Board: all Entry Status: Open [x] Ticket Status: all Issue: all [reset] Progress: 0% (0 of 10)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
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| 1 | 43448 | BMS | PPT | fdrewett | 8/3 | 11:15 am | 11:21 am | 0.10 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 8/3 | Help Desk 2.1 | Open | On-Hold - Customer | 79797 | Ian Ruybalid | 0 | Call with \(505\) 861-1200 ∙ Frank Drewett called ∙ 2:10 August 3, 2026, 11:21 AM Call summary ∙ Frank Drewett called Paradigm Physical Therapy to speak with Ian regarding trouble with his Google account. ∙ Ian is currently in an evaluation and will return Frank's call afterward. ∙ Frank's contact number is \(505\) 386-0123. Next steps ∙ Ian: return Frank's call \(due: after evaluation\) Summary powered by Quo AI | 0 | |||||||
| 2 | 43467 | BMS | SVC | fdrewett | 8/3 | 2:00 pm | 2:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80252 | Sandia Vision A4062 | 0 | Remoted into the workstation, uninstalled the old version of the OCT software, opened up the current version, added the credentials for the database, and tested. We are good | 0 | |||||||
| 3 | 43476 | BMS | TFF | fdrewett | 8/3 | 3:35 pm | 3:53 pm | 0.30 | 0.50 | 0 | 62.50 | Correspondence NC | Standard Technician | DoNotBill | 8/3 | Help Desk 2.1 | Open | -Closed | 80254 | TFF/ Adobe follow-up and new item | 0 | I spoke to Kathy. She had some questions about Chauna breaking off and starting her own company and what that means for sharing information between the two organizations. I asked her to set up a meeting with Chauna and either Jerome or Kathy so we can discuss what information needs to be shared between the two orgs and what the path forward looks like for Chauna | 0 | |||||||
| 4 | 43525 | BMS | MEC | fdrewett | 8/4 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | In Progress | 79840 | PBX Time Tracking for the new office | 0 | assisted jason with the Miller server build and sip trunk setup | 0 | |||||||
| 5 | 43526 | BMS | OMNI | fdrewett | 8/4 | 9:00 am | 10:30 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | In Progress | 79258 | Time Tracking | 0 | OMNI Server Build for Encino | 0 | |||||||
| 6 | 43534 | BMS | NMLGL | jirwin | 8/4 | 2:00 pm | 4:00 pm | 2.00 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | Scheduled | 79061 | New laptop and dock for Kathy and Carmela | 0 | Setup new laptop for kathy. Will need to return with a docking station and install printer and a scanner. | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 7 | 43543 | BMS | TSSNM | jirwin | 8/5 | 7:47 am | 8:00 am | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80360 | Kimi - Access to the signs@ shared box | 0 | Thank you for logging in! I will gladly remote onto your computer and check it out! Do you have a service tag for your computer? If so, can you let me know which one? Thanks! Jason | 0 | |||||||
| 8 | 43537 | BMS | TSSNM | jirwin | 8/5 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80360 | Kimi - Access to the signs@ shared box | 0 | Al, I have given permissions to accounting and projects for the signs@ mailbox. If she is still not seeing them, just have her give us a call and we can login to the machine she is using to manually add them. | 0 | |||||||
| 9 | 43539 | BMS | PPT | jirwin | 8/5 | 8:30 am | 8:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | On-Hold - Customer | 80312 | New Employee access to server | 0 | Reset password to default password for Paradigm. Emailing client. | 0 | |||||||
| 10 | 43540 | BMS | PPT | jirwin | 8/5 | 8:57 am | 8:59 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | On-Hold - Customer | 80312 | New Employee access to server | 0 | Hello Peter! Shelby is an active user and I did have to reset her password to the default: Paradigm123! Once Shelby logs in, it will ask for her to change the password. | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | |||||
| 11 | 43541 | BMS | PPT | jirwin | 8/5 | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80315 | PTA Traveler | 0 | Created user and temp password | 0 | |||||||
| 12 | 43542 | BMS | PPT | jirwin | 8/5 | 9:05 am | 9:06 am | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80315 | PTA Traveler | 0 | Good Morning, Celeste! I have created the user and set the temp password for Brittany Anderson \(Attached\) Let me know if you need anything additional! Thanks, Jason Irwin | 0 | |||||||
| 13 | 43546 | BMS | TSSNM | jirwin | 8/5 | 9:36 am | 9:40 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | DoNotBill | 8/3 | Help Desk 2.1 | Open | -Closed | 80360 | Kimi - Access to the signs@ shared box | 0 | Remoted on, removed signs@ and then added signs@.... | 1 | Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | |||||
| 14 | 43551 | BMS | PPT | jirwin | 8/5 | 10:15 am | 10:45 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80367 | Re: Removing employee from server | 0 | Suspended user's email and updated the display name to reflect the suspension. | 0 | |||||||
| 15 | 43553 | BMS | PPT | jirwin | 8/5 | 10:52 am | 10:53 am | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80367 | Re: Removing employee from server | 0 | Good Morning, Peter I have suspended the email for the user, Celeste Peters. Thanks, Jason Irwin | 0 | |||||||
| 16 | 43563 | BMS | PPT | jirwin | 8/5 | 12:00 pm | 12:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80379 | An email causing havoc | 0 | Steps taken: Remoted on and cleared the screen, deleted the offending mail, cleared cache and cookies from chrome. Next Steps: | 0 | |||||||
| 17 | 43588 | BMS | NMLGL | jirwin | 8/5 | 2:00 pm | 4:00 pm | 2.00 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | Scheduled | 79061 | New laptop and dock for Kathy and Carmela | 0 | Steps taken: Removed old desktop \(A-4346\), one monitor, a keyboard, and a mouse Setup docking station with the remaining external monitor Setup new keyboard and mouse \(kathy's personal purchase\) Changed power settings on the laptop to test for sleep issue Setup printer and canon scanner Changed power savings for the drive to never go to sleep Changed CPU settings to operate at 90% minimum Added calculator to taskbar Setup monitor resolution and text size Tested with Kathy to ensure it will work for her Setup external monitor as main display Hooked up and tested audio Next Steps: Return old desktop and components to NMLGL corporate office by Friday | 2 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Notices: Notes: Notes longer than 500 characters | Work Type: No travel entry found for onsite (based on tech, date, company) | Notes: Notes longer than 500 characters | ||||
| 18 | 43628 | BMS | CASNM | jirwin | 8/6 | 8:30 am | 9:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | Scheduled | 79611 | Audit devices and pickup new laptop | 0 | Travel time for onsite visit. | 0 | |||||||
| 19 | 43671 | BMS | CASNM | jirwin | 8/6 | 9:00 am | 10:45 am | 1.75 | 1.75 | 0 | 218.75 | Onsite | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | Scheduled | 79611 | Audit devices and pickup new laptop | 0 | Steps taken: Setup Francisco's traveling laptop Installed and Configured Lucas's laptop for Office Installed printers for each workstation Removed old office license and used it for Christina Setup and configured office for Christina Installed all updates Configured and installed quickbooks for Francisco Next Steps: Investigate archived one drive for Christina | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 20 | 43682 | BMS | AIAM | jirwin | 8/7 | 12:00 pm | 12:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80478 | A-4780 Cannot Reach Bosque Farms | 0 | Remoted on to take a look... The address was invalid... Changed address to the Bosque Farms OMNI address... Still could not ping or access it... Authorized Cashier 1 station in zerotier Setup zerotier connection... Tested and updated bookmark for the Firefox browser | 0 | |||||||
| 21 | 43683 | BMS | AIAM | jirwin | 8/7 | 4:00 pm | 4:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80480 | Dan pdf email printing issue | 0 | Remoted on to the computer and could not preview or open pdf... Checked background processes and adobe reported over two dozen of them as not responding... Verified pdf was legitimate and downloaded to documents... Ended all adobe programs and processes.... Was able to open and print the pdf... Closing call... | 0 | |||||||
| 22 | 43499 | BMS | EN | pnordlund | 8/4 | 11:20 am | 11:23 am | 0.05 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80225 | Ex Novo Brewing | 0 | Hey Dave, Sorry for the late response! Ryan had sent the below email yesterday and forgot to check the "send to customer" box, so it never went through to you. Please see the message below and let us know. I hope you have a great day! Can you provide additional information on this and what the problems are exactly? The internet speed should not be an issue here, and that speed test result shows a good connection. The brewery's total internet connection is 100Mbps up/down. It is a fiber connection, so the throughput is rock solid as well. I just remotely connected to the wastewater system as a test with no issues and it is quite responsive. Regards, Payden Nordlund | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 23 | 43658 | BMS | PPT | pnordlund | 8/7 | 2:15 pm | 2:17 pm | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | Scheduled | 80466 | New PTA hire | 0 | Good afternoon, Celeste, We will work on getting the new account created for you. I will make sure to send over the credentials once we have everything created on our end. I hope you have a great weekend! Regards, Payden Nordlund | 0 | |||||||
| 24 | 43434 | BMS | EN | rclingan | 8/3 | 9:19 am | 9:22 am | 0.05 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80225 | Ex Novo Brewing | 0 | Can you provide additional information on this and what the problems are exactly? The internet speed should not be an issue here, and that speed test result shows a good connection. The brewery's total internet connection is 100Mbps up/down. It is a fiber connection, so the throughput is rock solid as well. I just remotely connected to the wastewater system as a test with no issues and it is quite responsive. | 0 | |||||||
| 25 | 43487 | BMS | NMLGL | rclingan | 8/4 | 8:25 am | 8:41 am | 0.27 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | On-Hold - Customer | 80288 | Anti-virus software causing browser issues | 0 | When she gets in, can she turn on the laptop and let us know. I believe we have remote access to it, from there we can check it out without having to come onsite for it! | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 26 | 43491 | BMS | NMLGL | rclingan | 8/4 | 10:07 am | 10:08 am | 0.02 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | NoCharge | 8/3 | Help Desk 2.1 | Open | On-Hold - Customer | 80288 | Anti-virus software causing browser issues | 0 | Please call us at 505-386-0123 I believe it is option 1 for support. | 1 | Notices: Bill: Status = 'NoCharge' | Bill: Status = 'NoCharge' | |||||
| 27 | 43504 | BMS | EN | rclingan | 8/4 | 1:10 pm | 1:25 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80225 | Ex Novo Brewing | 0 | ![\[image\]](https://na.myconnectwise.net/v4_6_release/api/newinlineimages/ambitionscg/e1cc3010-38ca-4aa5-bfeb-55fbe2943fee/af800597-3d8c-468d-9417-2b9be2b6a2ef) This is ringing a bell a bit from before, were you unable to access this PGD page? I am doing this with our VPN - Wireguard \(the red and white dragon icon\) I briefly remember this not being the exact page you were talking about and the last time we had issues with it the resolution was you doing a full power cycle of the chiller. Happy to help however we can! | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 28 | 43507 | BMS | RCCPA | rclingan | 8/4 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80322 | Bob email issues | 0 | investigate issues with email delivery domain expired - in grace period to renew with godaddy renewed domain and waiting MX records update | 0 | |||||||
| 29 | 43516 | BMS | EN | rclingan | 8/4 | 3:25 pm | 3:40 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80225 | Ex Novo Brewing | 0 | Spoke with dave regarding chiller. He is going to power cycle in the morning and let us know if he still has issues access it. | 0 | |||||||
| 30 | 43511 | BMS | EN | rclingan | 8/4 | 3:29 pm | 3:31 pm | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80225 | Ex Novo Brewing | 0 | https://505it.screenconnect.com/?Session=fe532ae7-1f63-4948-94a4-eee84ae8f5f3 Can i have you go to the link here and download the software and give us a ring at 5053860123 once you have it installed? This way I can remote in with you on the laptop and see what you are seeing. | 0 | |||||||
| 31 | 43517 | BMS | EN | rclingan | 8/4 | 3:49 pm | 3:50 pm | 0.02 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | NoCharge | 8/3 | Help Desk 2.1 | Open | -Closed | 80225 | Ex Novo Brewing | 0 | No problem, if you ever want Wireguard on your phone for an alternative access option just let us know and we can get that sorted and create a shortcut on your phone to get there. Its a slightly different view but i think would get you access to the information that is vital while you are away from the brewery. | 1 | Notices: Bill: Status = 'NoCharge' | Bill: Status = 'NoCharge' |
Legend:
(hover over fields for details)
Errors
| Field | Message | Count |
|---|---|---|
| Work Type | No travel entry found for onsite (based on tech, date, company) | 2 |
| Total | 2 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Notes contain 'travel', work type not travel | 1 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 2 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not admin, correspondence or sales | 1 |
| Bill | Status = 'NoCharge' | 2 |
| Notes | Notes longer than 500 characters | 3 |
| Notes | Possible exposed credentials | 1 |
| Total | 7 | |