Home»Time Entries Audit loading ... generated 8/7/2026 at 11:43:41 am took 0.98 seconds version: 5436fa4 helpers: v2
Territory: BMS Dates: 7/1/26 to 7/31/26 Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 6/29 7/6 7/13 7/20 7/27 Board: all Entry Status: Open [x] Ticket Status: all Issue: all [reset] Progress: 77% (24 of 31)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 42903 | BMS | MC | csirlmoore | 7/21 | 2:58 pm | 3:02 pm | 0.07 | 0.25 | 0 | 31.25 | Admin | Admin | DoNotBill | 7/20 | Admin 2 - DO NOT DELETE | Open | Follow Up Needed | 79557 | Fw: Microsoft - Billing Needs to Change!! | 1 | 8/6 CS board ok, admin role ok | Hey Donna, Curtis here! Long time no talk, hope all is well :\) We deal with Microsoft a lot here so believe me, I feel your pain! I'll be meeting with Frank in the next couple of days to go over some billing items, and will be sure we review what our options are here. I know how frustrating this stuff can be, but rest assured we'll be in touch soon! Thanks, Curtis | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Role: Role not Standard Technician | Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Role: Role not Standard Technician | ||||
| 2 | 42190 | BMS | HH | rclingan | 7/6 | 8:30 am | 10:15 am | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 76540 | IT questionnaire | 0 | Finished updating audit response after meeting thursday. Sent response to client. | 0 | |||||||
| 3 | 42192 | BMS | HH | rclingan | 7/6 | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | - | Sales | Sales | DoNotBill | 7/6 | Help Desk 2.1 | Open | -Closed | 78810 | New desktop for Josey | 0 | ordered desktop | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | |||||
| 4 | 42197 | BMS | HH | rclingan | 7/6 | 10:15 am | 11:05 am | 0.83 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78984 | clock app not allowed on intune mdm phones | 0 | research issue, app needs to be enabled in managed play store. enable clock app and calculator application. wait for applications to appear in intune section to set assignments to required. | 0 | |||||||
| 5 | 42194 | BMS | HH | rclingan | 7/6 | 10:43 am | 10:47 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78980 | Fw: Locked out of work phone | 0 | reset user pin and shared with user. | 0 | |||||||
| 6 | 42225 | BMS | HH | rclingan | 7/6 | 11:05 am | 11:30 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78984 | clock app not allowed on intune mdm phones | 0 | added further apps to work applications. | 0 | |||||||
| 7 | 42361 | BMS | IC | rclingan | 7/6 | 11:30 am | 12:20 pm | 0.83 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 68298 | Server & User Cal | 0 | grabbed server license key from business center on courtneys account. | 0 | |||||||
| 8 | 42358 | BMS | IC | rclingan | 7/6 | 7:30 pm | 8:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78900 | Fraud Email | 0 | remediation on another email breach. same datacenter ip addresses for logins, user breached had MFA enabled Token/aitm attack pattern consistent across breached accounts. we will need to setup conditional access policies to prevent these attacks. | 0 | |||||||
| 9 | 42354 | BMS | IC | rclingan | 7/6 | 8:00 pm | 10:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78900 | Fraud Email | 1 | 8/6 CS long notes ok | TICKET NOTES — M365 Licensing Audit & Identity Security Scoping WORK PERFORMED: - Exported tenant license assignments via Graph PowerShell \(Get-MgSubscribedSku / Get-MgUser\); built SKU GUID-to-name map - Analyzed 179 accounts: 82 unlicensed \(shared mailboxes/service accts\), 68 Business Basic, 24 Business Standard, 3 Office 365 E3 - FINDING: Zero Entra ID P1 in tenant. Conditional Access not possible on current licensing. Note: O365\_BUSINESS\_PREMIUM SKU = Business Standard \(legacy naming\), not Business Premium - Exported per-user mailbox sizes via ExchangeOnlineManagement \(Get-EXOMailboxStatistics\). Resolved module install + WAM broker auth failure \(-DisableWAM\) - Cross-referenced mailbox sizes against license tiers to build three-tier licensing recommendation ENVIRONMENT NOTES: - On-prem AD \(no Entra Connect sync currently\), ESXi host w/ Sage server + DC, NAS, 2 sites w/ S2S VPN - ~24 desktop users on AD accounts; ~12 field laptops on LOCAL accounts \(unmanaged\) - NinjaRMM on all PCs incl. field laptops; Huntress EDR + ITDR \(retain\); Inky Phish Fence \(displace w/ Defender for O365 P1 — client wants off Inky post-Kaseya acquisition\) RECOMMENDATION SUMMARY: - Phase 1 \(38 hrs\): AD prep/IdFix/UPN alignment, Entra Connect w/ PHS + hybrid join, Intune auto-enroll GPO, CA policy set \(report-only -> enforce\), MFA/passkey rollout - Phase 2 \(20 hrs\): Field laptop migration remote via Ninja — Autopilot hash collection, ProfWiz local-to-Entra profile migration, no device collection needed - Phase 3 \(50 hrs, modular\): Intune foundation, Autopilot, app deployment, Defender for Business as AV layer under Huntress, Defender for O365 P1 + Inky cutover, MAM - Licensing: 38x Business Premium \(24 Standard upgrades, 3 E3 swaps, 11 Basic w/ mailboxes >F3 2GB limit\), 57x F3 + DfO add-on \(phone-profile field users\). Est. delta ~+$632/mo, partially offset by Inky cancellation - Pending: laptop-to-user mapping from Ninja inventory — any F3-slated user w/ company laptop moves to Premium DELIVERABLES: - One-page proposal doc \(scope/hours/licensing\) - Per-user license recommendation CSV \(95 users w/ rationale\) NEXT STEPS: - Pull device-to-user assignments from NinjaRMM - Client decision on Huntress Managed SAT \(no conflict w/ BP licensing — attack sim requires DfO P2, not included\) | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 10 | 42356 | BMS | IC | rclingan | 7/7 | 10:28 am | 10:45 am | 0.28 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78900 | Fraud Email | 1 | 8/6 CS fixed travel entered as remote | travel for onsite visit | 0 | ||||||
| 11 | 42355 | BMS | IC | rclingan | 7/7 | 10:45 am | 11:06 am | 0.35 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78900 | Fraud Email | 0 | Onsite visit to discuss Identity and licensing upgrade to prevent continued email breaches and reduce the amount of remediations needed. | 0 | |||||||
| 12 | 42234 | BMS | PPT | rclingan | 7/7 | 11:58 am | 12:08 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79015 | Recon Folder | 0 | She should have access now, she will just need to sign fully out of the computer and server and then sign back in to get the drive maps. | 0 | |||||||
| 13 | 42339 | BMS | CT | rclingan | 7/7 | 1:14 pm | 1:34 pm | 0.33 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79089 | Access Control Install | 0 | travel time for onsite visit | 0 | |||||||
| 14 | 42340 | BMS | CT | rclingan | 7/7 | 1:34 pm | 5:40 pm | 4.10 | 4.25 | 0 | 531.25 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79089 | Access Control Install | 0 | onsite visit to begin access control install begin wire pulls begin hanging unifi hub minis begin cutting in g3 readers | 0 | |||||||
| 15 | 42289 | BMS | HH | rclingan | 7/8 | 8:35 am | 9:05 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Sales | Open | On Hold | 79059 | Intercom move/quote | 0 | discussed options for moving intercom system as well as option to replace intercom system. moving system would involve routing newly extended wiring down a wall with top plate at desk and power supply for entire system. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 16 | 42344 | BMS | HH | rclingan | 7/8 | 9:05 am | 9:30 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79090 | Phone wipe questions | 0 | work with jesse to reset pin on one phone and wipe two others. | 0 | |||||||
| 17 | 42343 | BMS | HH | rclingan | 7/8 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Sales | Open | On Hold | 79059 | Intercom move/quote | 0 | Discussed intercom move further with jesse and plan to do site walk for cameras. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 18 | 42367 | BMS | NMLGL | rclingan | 7/8 | 10:30 am | 10:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79097 | path too long | 0 | assisted josh with saving file in a different location that has a shorter path overall as he cannot rename file. | 0 | |||||||
| 19 | 42334 | BMS | CT | rclingan | 7/8 | 11:00 am | 11:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 1 | 8/6 CS notes containing "onsite" not an issue here | Check out NVR remotely - everything checks out good, no disconnections. Plan to head onsite to check with users who are experiencing issues. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | ||||
| 20 | 42335 | BMS | CT | rclingan | 7/8 | 11:45 am | 12:00 pm | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 0 | Travel for onsite visit. | 0 | |||||||
| 21 | 42336 | BMS | CT | rclingan | 7/8 | 12:00 pm | 12:52 pm | 0.87 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 0 | check Chuck, amanda, jimmy access to NVR restore access for jimmy and amanda by reinviting them to NVR they were only showing the old nvr. seems to be identity issues with the nvr after restoring from old nvr. | 0 | |||||||
| 22 | 42337 | BMS | CT | rclingan | 7/8 | 1:29 pm | 4:01 pm | 2.53 | 2.75 | 0 | 343.75 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79089 | Access Control Install | 1 | 8/6 CS travel already charged to #79088 for this client on this day | Finish wire pulls and setup doors name doors terminate 2 wire connections to strike/hub terminate ethernet install poe++ injectors to power hubs hubs need to be set to 12v not dry for these strikes. strikes are fail secure - no power they will stay locked. | 1 | Notices: Work Type: No travel entry found for onsite (based on tech, date, ticket) | Work Type: No travel entry found for onsite (based on tech, date, ticket) | ||||
| 23 | 42312 | BMS | PPT | rclingan | 7/8 | 5:02 pm | 5:03 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78871 | New employee | 0 | Yes | 0 | |||||||
| 24 | 42327 | BMS | JGCPA | rclingan | 7/9 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79085 | Christina WFH setup for new pc | 0 | worked with christina to get new desktop setup at old address and remote desktop turned on ensured connection from christina wfh pc. | 0 | |||||||
| 25 | 42350 | BMS | SONM | rclingan | 7/9 | 9:45 am | 10:04 am | 0.32 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79093 | lea county emails going to quarantine | 0 | scott called and asked for assistance with some emails that barbara was not receiving. emails were caught in quarantine released emails and added rule for the domain. | 0 | |||||||
| 26 | 42373 | BMS | MEC | rclingan | 7/9 | 11:16 am | 11:38 am | 0.37 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 77237 | Miller network walk | 0 | 8/6 CS ADD SOP for onsite w/o 1-hr minimum, ex: pickup/delivery | travel for onsite to pickup keys | 3 | Errors: Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company); Warnings: Notes: Notes contain 'travel', work type not travel | Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | Notes: Notes contain 'travel', work type not travel | |||
| 27 | 42409 | BMS | NMLGL | rclingan | 7/9 | 2:00 pm | 2:20 pm | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | Scheduled | 79061 | New laptop and dock for Kathy and Carmela | 0 | order laptops convert quote to order docks are all out of stock at lenovo now | 0 | |||||||
| 28 | 42404 | BMS | NMLGL | rclingan | 7/9 | 2:20 pm | 2:31 pm | 0.18 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79112 | Carmela Laptop issues | 0 | fixed issue with VPN and outlook vpn service had stopped outlook had an old session hung up and needed to be force closed. | 0 | |||||||
| 29 | 42437 | BMS | CT | rclingan | 7/9 | 4:15 pm | 5:00 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 0 | Setup entra groups for unifi identity control. audit current access and protect permissions. | 0 | |||||||
| 30 | 42438 | BMS | CT | rclingan | 7/10 | 8:15 am | 9:30 am | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 0 | Create new IPSEC tunnel and remove site magic sdwan create unifi fabric with UDM and NVR in it checkout warning issued by unifi and determine impact on users access swap to entra idp will need to be done outside of work hours | 0 | |||||||
| 31 | 42440 | BMS | HH | rclingan | 7/10 | 9:15 am | 10:17 am | 1.03 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78810 | New desktop for Josey | 0 | work on autopilot setup join device to autopilot and enable device | 0 | |||||||
| 32 | 42452 | BMS | NMLGL | rclingan | 7/10 | 10:18 am | 10:37 am | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79142 | Move Luisa Desk | 0 | travel for onsite visit | 0 | |||||||
| 33 | 42453 | BMS | NMLGL | rclingan | 7/10 | 10:37 am | 10:52 am | 0.25 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79142 | Move Luisa Desk | 0 | onsite visit to move luisa desk setup spoke with randy about NAS move - coordinate weekend of downtime with Nick. | 0 | |||||||
| 34 | 42454 | BMS | HH | rclingan | 7/10 | 10:52 am | 11:06 am | 0.23 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78810 | New desktop for Josey | 1 | 8/6 CS fixed travel entered as remote | travel for onsite visit | 0 | ||||||
| 35 | 42455 | BMS | HH | rclingan | 7/10 | 11:06 am | 12:22 pm | 1.27 | 1.50 | 0 | 225.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78810 | New desktop for Josey | 1 | 8/6 CS fixed onsite entered as remote | onsite visit to setup desktop and move old one to new desk for new accounting hire picked up 5 desktops for recycle installed foxit and quickbooks for Josey | 0 | ||||||
| 36 | 42460 | BMS | HH | rclingan | 7/10 | 1:32 pm | 1:51 pm | 0.32 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79146 | Foxit license for new accounting hire | 0 | add new user to foxit add jesse admin account as account in foxit so that we can set him up with admin access. | 0 | |||||||
| 37 | 42860 | BMS | NMLGL | rclingan | 7/20 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | Cleanup printer/scanner mappings for both offices | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 38 | 42861 | BMS | NMLGL | rclingan | 7/20 | 9:00 am | 9:12 am | 0.20 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | travel to osuna office to assist mac users connecting to new shares and troubleshoot any other problems. | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Type: Multiple travel entries for tech, date, company | Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Type: Multiple travel entries for tech, date, company | ||||
| 39 | 42862 | BMS | NMLGL | rclingan | 7/20 | 9:12 am | 9:45 am | 0.55 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | Assisted users with new drive maps | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 40 | 42863 | BMS | NMLGL | rclingan | 7/20 | 9:45 am | 10:00 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | travel to indian school office | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Type: Multiple travel entries for tech, date, company | Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Type: Multiple travel entries for tech, date, company | ||||
| 41 | 42864 | BMS | NMLGL | rclingan | 7/20 | 10:00 am | 10:43 am | 0.72 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | assist users with connecting to shared drives | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 42 | 42866 | BMS | SVC | rclingan | 7/20 | 10:43 am | 10:53 am | 0.17 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79355 | New OCT machine | 0 | travel for onsite visit | 0 | |||||||
| 43 | 42867 | BMS | SVC | rclingan | 7/20 | 10:53 am | 1:24 pm | 2.52 | 2.75 | 0 | 343.75 | Onsite | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79355 | New OCT machine | 0 | onsite visit to install viewer software for 4 exam rooms, worked with zeiss support to fix database after migration. | 0 | |||||||
| 44 | 42870 | BMS | HH | rclingan | 7/20 | 2:15 pm | 2:30 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79554 | isabel onedrive/teams file sync issues | 0 | disabled teams sync enable onedrive shortcut sync delete orphaned teams files | 0 | |||||||
| 45 | 42869 | BMS | CT | rclingan | 7/20 | 2:30 pm | 3:37 pm | 1.12 | 1.25 | 0 | 156.25 | Remote | Standard Technician | DoNotBill | 7/20 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 0 | Identity sync service having issues? Troubleshooting to fix issues on unifi side for identity sync, added user to entra group disabled access on nvr restarted udm sync service not showing properly still continue troubleshooting as users show in local people page on udm but not fabric people page. | 1 | Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | |||||
| 46 | 42865 | BMS | NMLGL | rclingan | 7/20 | 3:37 pm | 3:42 pm | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | assist carmela with connecting to drives | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 47 | 42877 | BMS | NMLGL | rclingan | 7/20 | 4:26 pm | 4:56 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | work with ken to reconnect to shared drives checked out outlook issue | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 48 | 42929 | BMS | NMLGL | rclingan | 7/21 | 8:00 am | 8:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | assist users that did not save credentials yesterday connecting to new nas. checked to ensure save credentials is turned on. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 49 | 42932 | BMS | NMFFL | rclingan | 7/21 | 8:42 am | 9:50 am | 1.13 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79561 | Segra Service light up | test and verify connection | 0 | onsite with segra technician Norm, terminate ethernet cable from basement, test connection, verify static, setup new gateway fiber talk with technician about need for two extensions from dmarc in basement to suite due to fact that client is getting phones and internet from segra. There is a fiber line from basement as well that he is going to try to have terminated to be used as the data line and we will turn the ethernet to voice data line. updated client on current status of ISP install | 0 | |||||||
| 50 | 42933 | BMS | NMFFL | rclingan | 7/21 | 9:50 am | 10:05 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79561 | Segra Service light up | test and verify connection | 0 | return to atg office | 0 | |||||||
| 51 | 42886 | BMS | NMLGL | rclingan | 7/21 | 10:15 am | 10:23 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79573 | New voicemail from (505) 350-8661 | 0 | assist kimberly with accessing the new shared drives on windows pc | 0 | |||||||
| 52 | 42889 | BMS | JGCPA | rclingan | 7/21 | 10:30 am | 10:33 am | 0.05 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 7/20 | Help Desk 2.1 | Open | -Closed | 79576 | Retrieve a file | 1 | 8/6 CS fixed correspondence marked as no charge | called and left message with payton for parilee to call back when she has a moment to look at this | 0 | ||||||
| 53 | 42927 | BMS | JGCPA | rclingan | 7/21 | 11:00 am | 11:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79576 | Retrieve a file | 0 | spoke to parilee about this, we have a backup of the database but the individual data is not exposed in that database. We requested that she reach out to the vendor support to see what the best course of action is here. | 0 | |||||||
| 54 | 42934 | BMS | MEC | rclingan | 7/21 | 11:35 am | 11:50 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | On-Hold - Customer | 79235 | Wiring Time Tracking | 0 | travel for onsite visit | 0 | |||||||
| 55 | 42935 | BMS | MEC | rclingan | 7/21 | 11:50 am | 2:33 pm | 2.72 | 2.75 | 0 | 343.75 | Onsite | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | On-Hold - Customer | 79235 | Wiring Time Tracking | 0 | onsite visit tone all keystones, place in rack patch panel in order 1-10 ap-15 interconnect-16 \(Scheme translates across both floors\) rack all equipment that is onsite tidy up rack, mount xfinity equipment to board clean up tools and packup | 0 | |||||||
| 56 | 42937 | BMS | NMLGL | rclingan | 7/21 | 3:51 pm | 4:04 pm | 0.22 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | travel to osuna office for onsite visit to fix scanning | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 57 | 42938 | BMS | NMLGL | rclingan | 7/21 | 4:04 pm | 4:21 pm | 0.28 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | troubleshoot issues with scans authentication error with all address book entries re-enter credentials and scans go through - tested with several different address book entries | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 58 | 42939 | BMS | NMLGL | rclingan | 7/21 | 5:00 pm | 5:45 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | updated remaining credentials for all scan entries cleaned up ADUC - created service accounts group in NML forest moved service accounts there | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 59 | 42940 | BMS | NMLGL | rclingan | 7/21 | 5:45 pm | 6:30 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | Fix backups for server, remove old shares locations setup new locations for backup remove iscsi mappings disconnected from server NAS HOLDS 2x8tb HDD 2x4tb SSD need to check smart data etc Server has additional drive that may be reusable - if not DoD wipe and recycle. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 60 | 42924 | BMS | NMLGL | rclingan | 7/22 | 8:15 am | 8:45 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | Scheduled | 79610 | Figure out a better remote video viewing solution | 0 | verify speed of all connections for laptop, vpn, nas etc and look at where the bottleneck is for video viewing. upload speed at office is only 100mb/s when trying to view these multigig videos it is not sustainable over a remote connection. alternatively we need to have a view station at the office to be remoted into. | 0 | |||||||
| 61 | 42926 | BMS | NMLGL | rclingan | 7/22 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79613 | pdf preview broken after file changes | 0 | verify issue is security related, add nas to trusted sites in internet options. | 0 | |||||||
| 62 | 42990 | BMS | NMLGL | rclingan | 7/23 | 8:20 am | 9:31 am | 1.18 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79658 | Fw: New Matter: Caitlin Ashton v. Dona Ana County BCC (314) | 0 | search for file and attempt restore, restores being blocked by the current backup process. found file and moved back to original location. | 0 | |||||||
| 63 | 43003 | BMS | NMLGL | rclingan | 7/23 | 9:31 am | 12:30 pm | 2.98 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79657 | Fw: Possible email hack | 0 | work on auditing extent of breach and cleaning up account document findings create draft email to send to recipients of breach talk with cyber carrier about consultation | 0 | |||||||
| 64 | 43007 | BMS | NMLGL | rclingan | 7/23 | 1:00 pm | 1:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79657 | Fw: Possible email hack | 0 | Meeting with insurance carriers | 0 | |||||||
| 65 | 43184 | BMS | NMLGL | rclingan | 7/28 | 8:30 am | 9:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/27 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | create ninja script and GPO to fix intranet sites and security warnings for PDF previews across windows deployed | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 66 | 43185 | BMS | NMLGL | rclingan | 7/28 | 9:30 am | 9:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 79395 | Fw: Teresa's mailbox | 0 | remoted in with kevin and fixed his access to mailbox. Mac does not auto populate shared mailbox delegations. | 0 | |||||||
| 67 | 43202 | BMS | NMLGL | rclingan | 7/28 | 10:00 am | 10:45 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | Open | 79842 | Entra migration tracking | 0 | license cleanup- upgrade to business premium cleanup ad and audit for entra connect | 0 | |||||||
| 68 | 43190 | BMS | SVC | rclingan | 7/28 | 11:15 am | 11:59 am | 0.73 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 0 | setup nas share drive for optos, encrypted - document encryption key in itglue send evie nas credentials for optos set dhcp reservations for devices in unifi set stp on switch check connections and logs for flapping devices. - rock solid connections since final installation in rack. only one new device connection on wired. no devices disconnected. | 0 | |||||||
| 69 | 43204 | BMS | NMLGL | rclingan | 7/28 | 11:59 am | 1:00 pm | 1.02 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | Open | 79842 | Entra migration tracking | 0 | continued work on entra/ad cleanup for migration working on matching cloud UPN to on prem UPN and groups. | 0 | |||||||
| 70 | 43227 | BMS | NMLGL | rclingan | 7/28 | 2:00 pm | 4:30 pm | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | Open | 79842 | Entra migration tracking | 0 | continued work on entra migration connect | 0 | |||||||
| 71 | 43243 | BMS | SVC | rclingan | 7/29 | 8:45 am | 9:15 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | In Progress | 78804 | Nob Hill Network Setup and NAS Quote | 0 | fix issues with 4978 and 4975 dns was causing the computers to not connect to domain and shared resources. | 0 | |||||||
| 72 | 43242 | BMS | HH | rclingan | 7/29 | 9:15 am | 9:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80029 | Raymond Lucero mfa issues | 0 | worked with jesse to remove an reset mfa for raymond tested and it is working now. | 0 | |||||||
| 73 | 43291 | BMS | HH | rclingan | 7/30 | 8:43 am | 9:01 am | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80102 | Contract Renewal Meeting | 0 | 8/6 CS ASK FD - SOP for travel to non-billable visit? (ex: sales meeting) | Travel for onsite visit | 2 | Errors: Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company) | Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company) | ||||
| 74 | 43292 | BMS | HH | rclingan | 7/30 | 9:01 am | 9:40 am | 0.65 | 0.75 | 0 | - | Sales | Sales | DoNotBill | 7/27 | Help Desk 2.1 | Open | -Closed | 80102 | Contract Renewal Meeting | 1 | 8/6 CS sales role ok | onsite meeting with Jesse and Melissa discussing contract renewal and a few items from the Audit/Migration that were lingering such as the ITDR, Backups, | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | ||||
| 75 | 43288 | BMS | NMLGL | rclingan | 7/30 | 10:00 am | 10:15 am | 0.25 | 0.25 | 0 | - | Sales | Sales | DoNotBill | 7/27 | Sales | Open | Waiting Materials | 79830 | Fw: New computer for Patrick Trujillo | 1 | 8/6 CS board ok, sales role ok | Ordered laptop for Patrick. ultra 7 32gb 1tb | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Role: Role not Standard Technician | Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Role: Role not Standard Technician | ||||
| 76 | 43294 | BMS | SONM | rclingan | 7/30 | 10:15 am | 10:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk | Open | In Progress | SLA - Planned | 80103 | Shane VPN Setup | 0 | assist shane with resetting password and verifying vpn connection | 0 | |||||||
| 77 | 43297 | BMS | SVC | rclingan | 7/30 | 11:45 am | 12:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 79355 | New OCT machine | 0 | fix database issues on two machines | 0 | |||||||
| 78 | 43351 | BMS | NMFFL | rclingan | 7/30 | 3:59 pm | 4:12 pm | 0.22 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80054 | Kats laptop memory upgrade | 0 | travel for onsite visit | 0 | |||||||
| 79 | 43352 | BMS | NMFFL | rclingan | 7/30 | 4:12 pm | 5:12 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80054 | Kats laptop memory upgrade | 0 | onsite replacement of memory and test to verify % usage is dropped | 0 | |||||||
| 80 | 43349 | BMS | NMFFL | rclingan | 7/31 | 7:58 am | 12:00 pm | 4.03 | 4.25 | 0 | 531.25 | Onsite | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80156 | Segra Cutover Time Tracking | 0 | onsite work to install new network equipment and cleanup rack fixed issues with printers after new equipment test phones and 911 address verification | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 81 | 43355 | BMS | HH | rclingan | 7/31 | 12:01 pm | 12:10 pm | 0.15 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80157 | SOAR Adobe issues | 0 | travel for onsite visit to annex | 0 | |||||||
| 82 | 43356 | BMS | HH | rclingan | 7/31 | 12:10 pm | 12:58 pm | 0.80 | 1.00 | 0 | 150.00 | Onsite | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80157 | SOAR Adobe issues | 1 | 8/6 CS fixed remote entered as onsite | fix adobe issues by consenting and granting permissions discussion about changes at aoc and annex | 0 | ||||||
| 83 | 43358 | BMS | IC | rclingan | 7/31 | 1:15 pm | 2:00 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | In Progress | 80158 | Backup A-4924 | 0 | investigate backup status of machine and begin backup after creating backup agent | 0 | |||||||
| 84 | 43360 | BMS | NMLGL | rclingan | 7/31 | 2:45 pm | 3:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | Scheduled | 79061 | New laptop and dock for Kathy and Carmela | 0 | Assign jason to laptop and provide instructions for setup and completion of laptop swap with kathy. | 0 |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (2)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 7.50 | 73812 | NMLGL | cleanup of old shares, isci mappings, etc |
| 7.00 | 79089 | CT | Access Control Install |
Errors
| Field | Message | Count |
|---|---|---|
| Audit Done | Audit incomplete | 2 |
| Work Type | No onsite entry found for travel (based on tech, date, company) | 1 |
| Work Type | No travel entry found for onsite (based on tech, date, company) | 2 |
| Total | 5 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Notes contain 'travel', work type not travel | 1 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 2 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not admin, correspondence or sales | 1 |
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 17 |
| Notes | Notes longer than 500 characters | 1 |
| Work Role | Role not Standard Technician | 4 |
| Work Type | Multiple travel entries for tech, date, company | 2 |
| Work Type | No travel entry found for onsite (based on tech, date, ticket) | 1 |
| Total | 26 | |