Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:37:25 pm took 0.44 seconds version: b85cbb8 helpers: v1

Territory: BMS Month: « Jun 2026 » Company: all Ticket: all User: rclingan [x] Type: all Role: all Bill: all Timesheet: all  6/1 6/8 6/15 6/22 6/29 Board: all Entry Status: Billed [x] Ticket Status: all Issue: all [reset] Progress: 92% (13 of 14)

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 40841 BMS NMFFL rclingan 6/1 11:06 am 11:21 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76403 Segra Phone call 0 Discussion about plans. Current turn up of ethernet planned for July 15th. Gloria to send letter of agency to elizabeth as next steps. This is for numbers that need to be ported 0
2 40929 BMS IC rclingan 6/2 4:30 pm 4:45 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76487 VPN for Amanda Garcia on desktop to take it to work from home 0 Create VPN user and setup open vpn on amanda desktop. 0
3 40934 BMS IC rclingan 6/3 8:00 am 8:30 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 68336 New Laptops and Setups for Welding Shop & Conference Set Up 0 Begin wipe/reprovision of Ray laptop to set it up for Tommy. 0
4 41007 BMS NMLGL rclingan 6/3 9:07 am 12:37 pm 3.50 3.50 0 437.50 Setup-Provisioning Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76491 Macbook Setup for Jenn 0 Setup Macbook for use by Jenn Create AD account for Jenn Create VPN Profile Create apple ID Add applications to macbook sign in to office applications setup vpn and test it connect smb shares and favorite smb source 0
5 41010 BMS IC rclingan 6/3 10:00 am 10:30 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 68336 New Laptops and Setups for Welding Shop & Conference Set Up 0 setup laptop after wipe for tommy. 0
6 40964 BMS NMLGL rclingan 6/3 11:34 am 11:36 am 0.03 0.25 0 31.25 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76504 Kimberly issues accessing server on laptop 0 Connected to laptop, noticed VPN was not enabled. Turned VPN on, checked network drives and everything reconnected. 0
7 41013 BMS NMLGL rclingan 6/3 1:00 pm 3:00 pm 2.00 2.00 0 250.00 Setup-Provisioning Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76023 New setup for Front desk/ Luisa 0 Setup Laptop for Luisa initial setup to include all updates and program installation create VPN profile for Luisa test VPN connection to office 0
8 41015 BMS NMLGL rclingan 6/3 3:19 pm 3:37 pm 0.30 1.00 0 25.00 Travel Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76023 New setup for Front desk/ Luisa 0 Travel for onsite vist. 0
9 41017 BMS NMLGL rclingan 6/3 3:37 pm 4:50 pm 1.22 1.25 0 156.25 Onsite Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76023 New setup for Front desk/ Luisa 0 Onsite setup of Luisa laptop and moving desktop to front desk and ensuring front desk is all setup. 0
10 41365 BMS NMLGL rclingan 6/4 3:24 pm 3:38 pm 0.23 1.00 0 25.00 Travel Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76023 New setup for Front desk/ Luisa 0 travel for onsite visit 0
11 41366 BMS NMLGL rclingan 6/4 3:38 pm 4:57 pm 1.32 1.50 0 187.50 Onsite Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76023 New setup for Front desk/ Luisa 0 Onsite setup of josh and jaden at front desk, attempt to setup stamps.com printer showed them the process of logging in and out since this is a shared computer, they were trying to use email instead of the username for the domain. 0
12 41071 BMS JGCPA rclingan 6/5 10:10 am 10:52 am 0.70 0.75 0 93.75 Remote Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76567 No Subject 0 download folder Uploaded folder to files.blackmoon.systems for easy sharing as file is 1.1gb created public link and sent to amy. 0
13 41070 BMS JGCPA rclingan 6/5 10:13 am 10:23 am 0.17 0.25 0 31.25 Correspondence NC Standard Technician NoCharge 6/1 Help Desk 2.1 Billed -Closed 76567 No Subject 0 Hi Amy, I will download the entirety of the OMG-Amy folder from your onedrive and zip it up and send it over. This wont have any changes you made after the first time we got you access back to these files. 0
14 41287 BMS CT rclingan 6/5 1:34 pm 1:52 pm 0.30 1.00 0 25.00 Travel Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76840 NVR issues 0 Travel for onsite visit. 0
15 41288 BMS CT rclingan 6/5 1:52 pm 3:15 pm 1.38 1.50 0 187.50 Onsite Standard Technician Billable 6/1 Help Desk 2.1 Billed -Closed 76840 NVR issues 0 troubleshooting NVR rolled back protect version with no success. NVR in a state of no protect version and no firmware will install. factory reset with still no success. suggested rma and assisted with filling out the rma request. 0
16 43238 BMS IC rclingan 6/8 7:30 am 8:00 am 0.50 1.00 0 25.00 Travel Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76680 printers not working after old dc shutdown 1 7/28 CS added missing travel entry to accompany 12:00 onsite 1 Notices: Notes: Missing notes for travel Notes: Missing notes for travel
17 41171 BMS IC rclingan 6/8 8:00 am 8:30 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76669 VPN Issues - Amanda WFH 0 setup desktop for amanda to take home to rdp with. 0
18 41135 BMS NMLGL rclingan 6/8 8:45 am 9:00 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76679 help with clio calendar updates 0 worked with kathy to verify steps to share clio calendar access. 0
19 41137 BMS IC rclingan 6/8 9:21 am 10:10 am 0.82 1.00 0 125.00 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76680 printers not working after old dc shutdown 0 created script to detect old deployed printers, remove them and add the new version of printer. deployed to all devices 0
20 41139 BMS IC rclingan 6/8 10:35 am 10:56 am 0.35 0.50 0 62.50 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76680 printers not working after old dc shutdown 0 continued work on printers. Script not working still, users will remove and readd printers. 0
21 41172 BMS IC rclingan 6/8 10:56 am 12:00 pm 1.07 1.25 0 156.25 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 68336 New Laptops and Setups for Welding Shop & Conference Set Up 0 setup laptop with vpn for tommy and ensure everything else is ready to go. 0
22 41170 BMS IC rclingan 6/8 12:00 pm 12:50 pm 0.83 1.00 0 125.00 Onsite Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76680 printers not working after old dc shutdown 1 7/28 CS added missing travel entry to accompany 12:00 onsite onsite looking at printers and dropping off laptop for tommy. 0
23 41352 BMS IC rclingan 6/9 7:45 am 8:30 am 0.75 1.00 0 125.00 Onsite Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76669 VPN Issues - Amanda WFH 1 7/30 CS changed onsite to remote (unclear from notes, no corresponding travel entry) setup amanda desktop for rdp access at office ensure everything is accessible 1 Errors: Work Type: No travel entry found for onsite (based on tech, date, company) Work Type: No travel entry found for onsite (based on tech, date, company)
24 41357 BMS IC rclingan 6/9 8:30 am 2:30 pm 6.00 6.00 0 750.00 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76963 Damian Continued issues with email 1 7/26 CS long notes ok Troubleshoot issues with damian emails. 95gb in mailbox currently, 80gb in in-place archive 175gb total. owa and current desktop application are both trying to sync over 75gb of mail each time they load. this is causing major issues. Set archive policy down to 1 year from 2 years. begin autoarchive in background via powershell rebuild outlook desktop profile while only syncing 6 months of mail. Verify all mail syncs down and double check performance of email. mail sending and receiving as expected now - outlook opens in a reasonable time period need to double check the status of archive in a few days. 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
25 41234 BMS NMFFL rclingan 6/10 10:43 am 11:00 am 0.28 1.00 0 25.00 Travel Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76776 Site walk with segra 0 Travel for onsite visit 0
26 41235 BMS NMFFL rclingan 6/10 11:00 am 12:27 pm 1.45 1.50 0 187.50 Onsite Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76776 Site walk with segra 0 Onsite walk with segra and building maintenance. Looked at new suite that client is likely expanding into and discussed network needs there. Discussed probate computer issues with Dennis. 0
27 41230 BMS NMLGL rclingan 6/10 12:27 pm 12:45 pm 0.30 1.00 0 25.00 Travel Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76491 Macbook Setup for Jenn 0 Travel time for onsite visit. 0
28 41231 BMS NMLGL rclingan 6/10 12:45 pm 2:15 pm 1.50 1.50 0 187.50 Onsite Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76491 Macbook Setup for Jenn 0 Onsite setup of monitors and docking station with proper cable management to accommodate a sit/stand desk. Monitors are not showing individual images but are mirrored. Need to troubleshoot this still. 0
29 41265 BMS IC rclingan 6/11 12:25 pm 12:40 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76808 Helen Payroll drive access request 0 Added Helen to payroll drive access group. Mapped payroll drive as P:\\ on Helen machine. 0
30 41269 BMS SBI rclingan 6/11 2:10 pm 2:25 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76815 KCHF TV Alist cpu problem 0 If this was our software causing this, I have moved both A List machines to a policy with 0 updates/scripts applied to it so it should stop. Let us know if this continues again and we can investigate further. 0
31 41289 BMS CT rclingan 6/11 2:28 pm 2:44 pm 0.27 1.00 0 25.00 Travel Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76840 NVR issues 0 Travel for onsite visit. 0
32 41290 BMS CT rclingan 6/11 2:44 pm 4:06 pm 1.37 1.50 0 187.50 Onsite Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76840 NVR issues 0 onsite installation of new nvr adopt and setup install protect software update to latest versions reformat and rebuild raid array as we went from 6->4 disks with new unvr g2 move hdmi to nvr and remove viewport - chuck likely will have this viewport in his office moving forward. Storage is initializing. 0
33 41343 BMS CT rclingan 6/12 8:30 am 9:15 am 0.75 0.75 0 93.75 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76840 NVR issues 0 Check out issues with viewing NVR storage still syncing chuck is still using old pc on domain with GPO from domain that may be affecting this. All cameras currently on h265 he is able to view in chrome but not edge. 0
34 41304 BMS PPT rclingan 6/12 11:19 am 11:34 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76893 Application install for front desk computers 0 worked with celeste to get support onto 3 computers. 0
35 41305 BMS IC rclingan 6/12 11:34 am 12:09 pm 0.58 0.75 0 93.75 Remote Standard Technician Billable 6/8 Help Desk 2.1 Billed -Closed 76894 Insight Admin permission issues 0 worked with courtney to get her access to the documents she needed. need to investigate issue with insightadmin account permissions. permissions and drive maps were stale from pre-migration of domain controller. updated group policy on account and signed out and back in to check drive maps and permissions. 0
36 41353 BMS IC rclingan 6/15 8:30 am 8:45 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 76894 Insight Admin permission issues 0 Double check permissions and added domain admins to drives that courtney was still missing. 0
37 41375 BMS NMLGL rclingan 6/15 10:50 am 11:05 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 76969 Re: Scan file access 0 checked permissions and altered for josh and jaden to have full access to intern folder. 0
38 41381 BMS PPT rclingan 6/15 12:14 pm 12:15 pm 0.02 0.25 0 31.25 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 76968 Fwd: FW: https://www.facebook.com/share/v/18uTgDF28v/ 0 The link is safe, it is a salad or coleslaw recipe video on facebook. 0
39 41385 BMS PPT rclingan 6/15 12:30 pm 1:05 pm 0.58 0.75 0 93.75 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 76976 Practice manage bridge install - South Valley 0 worked with celeste and support to install application on 3 machines. 0
40 41429 BMS IC rclingan 6/16 8:15 am 10:15 am 2.00 2.00 0 250.00 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 68336 New Laptops and Setups for Welding Shop & Conference Set Up 0 remove old user data update to latest version of windows and all applications remove old software setup account for ramon on server and vpn add 8 gb stick of ram to laptop to bring it to 16gb total. 0
41 41438 BMS IC rclingan 6/16 10:23 am 10:42 am 0.32 1.00 0 25.00 Travel Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 68336 New Laptops and Setups for Welding Shop & Conference Set Up 1 7/26 CS fixed travel entered as remote travel for onsite visit. 0
42 41439 BMS IC rclingan 6/16 10:42 am 10:55 am 0.22 1.00 0 125.00 Onsite Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 68336 New Laptops and Setups for Welding Shop & Conference Set Up 1 7/26 CS fixed onsite entered as remote onsite to dropoff and setup ramon laptop ensure he can access server drives and docking station is working properly. 0
43 41436 BMS SONM rclingan 6/16 11:30 am 11:45 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77014 New voicemail from (505) 720-0397 0 reset uid account password with alex and recorded it in ITGlue for future. 0
44 41437 BMS SVC rclingan 6/16 11:45 am 12:00 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 75304 Quote for new desktop PC 0 moved some of Joaquin quick access folders and pinned them in the windows file explorer. 0
45 41460 BMS SVC rclingan 6/16 2:00 pm 3:19 pm 1.32 1.50 0 187.50 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77028 Weave support request 0 worked with evie and weave support on the server weave support to follow up 0
46 41468 BMS NMLGL rclingan 6/16 3:30 pm 3:45 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77035 Misspelled last name for new hire 0 fixed last name in 365 and on AD 0
47 41489 BMS PPT rclingan 6/17 8:45 am 9:00 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77056 Nancy's email 0 I have updated her recovery phone number to the new phone number, she should be able to use this to reset her information now. Just in case here is a backup code she can use to get in once. 30260957 0
48 41500 BMS IC rclingan 6/17 10:45 am 11:30 am 0.75 0.75 0 93.75 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77068 Fw: Sage Issues 0 restarted sage 100 hosting framework service as this handles rpc calls. Verify ping to device and all other services are working. test from amanda pc restart SQL server on sage server after coordinating with other sage users test application and it seems much more responsive now. 0
49 41520 BMS SSS rclingan 6/17 4:00 pm 4:10 pm 0.17 0.25 0 31.25 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77078 RE: Remote desktop 0 It appears online, however I am unable to access it remotely with either of our tools. We likely need to have the computer restarted, is anyone able to swing by the office and restart it? 0
50 41568 BMS SONM rclingan 6/18 11:00 am 12:30 pm 1.50 1.50 0 187.50 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77100 New Hire Setup 0 Setup laptop for new hire 0
51 41569 BMS SONM rclingan 6/18 1:30 pm 2:17 pm 0.78 1.00 0 125.00 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77100 New Hire Setup 0 fix license issue on 365 and assign new hire to proper groups in 365. 0
52 41544 BMS SVC rclingan 6/18 1:37 pm 2:05 pm 0.47 0.50 0 62.50 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77111 New voicemail from Felicity (505) 620-5209 0 work with felicity to verify sender domain and check message trace and quarantine. No messages coming through to pcc email or any other emails from this tenant other than CLX:auth Reset on 6/18/26 and Ticket escalation on 6/16/26. 0
53 41570 BMS SONM rclingan 6/18 2:17 pm 2:24 pm 0.12 1.00 0 25.00 Travel Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77100 New Hire Setup 0 travel for onsite visit 0
54 41571 BMS SONM rclingan 6/18 2:24 pm 2:28 pm 0.07 1.00 0 125.00 Onsite Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77100 New Hire Setup 0 onsite visit to drop off laptop 0
55 41566 BMS AIAM rclingan 6/18 2:28 pm 2:52 pm 0.40 1.00 0 25.00 Travel Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77098 Scale Camera replacements 0 Travel for onsite visit. 0
56 41567 BMS AIAM rclingan 6/18 2:52 pm 3:32 pm 0.67 1.00 0 125.00 Onsite Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77098 Scale Camera replacements 0 Install new scale camera at juan tabo location. adopt to omni 0
57 43180 BMS NMLGL rclingan 6/19 7:40 am 8:00 am 0.33 1.00 0 25.00 Travel Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77159 Fw: Printer 1 7/28 CS added missing travel entry to accompany 8:00 onsite 7/28 CS added missing travel entry to accompany 8:00 onsite 0
58 42069 BMS NMLGL rclingan 6/19 8:00 am 9:00 am 1.00 1.00 0 125.00 Onsite Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77159 Fw: Printer 1 7/28 CS added missing travel entry to accompany 8:00 onsite Setup printer and connected to front desk pc 0
59 41575 BMS JGCPA rclingan 6/19 9:00 am 9:30 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed Open 77102 Storage full 0 Begin wipe and reprovision of newer desktop for user. 0
60 41580 BMS IC rclingan 6/19 9:30 am 10:00 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/15 Help Desk 2.1 Billed -Closed 77162 Amanda home printer issue with RDP 0 remote in with amanda and install printer drivers verify remote printing is working properly. add teams to taskbar on local desktop for joining meetings easily. 0
61 41671 BMS PPT rclingan 6/22 9:35 am 9:40 am 0.08 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77207 New employee login and email 0 assist with rdp shortcut. 0
62 41685 BMS NMLGL rclingan 6/22 1:39 pm 1:45 pm 0.10 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77240 Jenn Scan Folder 0 created scan folder and added shortcut to both copiers. 0
63 42026 BMS AIAM rclingan 6/22 1:45 pm 3:30 pm 1.75 1.75 0 218.75 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77323 New outbound truck scale PC 0 Initial setup of scale pc 0
64 41697 BMS MC rclingan 6/22 3:41 pm 4:38 pm 0.95 1.00 0 125.00 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77167 My computer is shutting stuff down randomly and won't let me open Adobe or Excel files randomly. I 0 worked with donna to verify m365 apps issues repaired windows and 365 apps updated windows and bios 0
65 42025 BMS JGCPA rclingan 6/23 8:00 am 10:00 am 2.00 2.00 0 250.00 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed Open 77102 Storage full 0 Work wiping and reloading machines to prepare for setup 0
66 42021 BMS CT rclingan 6/23 1:08 pm 1:26 pm 0.30 1.00 0 25.00 Travel Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77320 Off-site archive for NVR 0 travel for onsite visit. 0
67 42022 BMS CT rclingan 6/23 1:26 pm 1:44 pm 0.30 1.00 0 125.00 Onsite Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77320 Off-site archive for NVR 0 onsite visit to swap last drive in NVR and bring back to office for NAS setup. 0
68 42016 BMS NMFFL rclingan 6/23 1:44 pm 1:56 pm 0.20 1.00 0 25.00 Travel Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 78811 Forensic help with computer and phone 0 Travel for onsite visit. 0
69 42015 BMS NMFFL rclingan 6/23 1:56 pm 3:07 pm 1.18 1.25 0 156.25 Onsite Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 78811 Forensic help with computer and phone 0 Accessed machine and verified date of last logon and types of files/records on machine. Machine was given to Dennis in a box not matching the computer but matching a much more modern machine. Completed documentation of findings for Dennis to present. 0
70 41754 BMS CT rclingan 6/24 8:00 am 8:49 am 0.82 1.00 0 125.00 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77320 Off-site archive for NVR 0 Initial hardware setup of NAS install rails and drives prep rack at ATG office for NAS installation 0
71 41755 BMS MEC rclingan 6/24 8:49 am 9:05 am 0.27 1.00 0 25.00 Travel Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77237 Miller network walk 0 travel for onsite visit 0
72 41756 BMS MEC rclingan 6/24 9:05 am 9:42 am 0.62 1.00 0 125.00 Onsite Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77237 Miller network walk 1 7/26 CS long notes ok Site walk to check out new office and infrastructure requirements. Multi story building like the other office, we have access to a mechanical room with a telco rack that we can put equipment and server in. Passthrough hole is drilled between floors for a cable. Comcast is in "Verlyn office" where passthrough is. We will install a small rack \(min 6u\) for network switch, firewall, modem, patch panel, ups - in verlyn office. In mechanical room where server will live, we will pull network to from passthrough, install switch, ups, patch panel and shelf/server in rack. basement networking will branch from mechanical room. need to quote: * Access point * two 16 port poe switch * two patch panel * 6u rack * rackmount ups for network gear * two shelves 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
73 41758 BMS AIAM rclingan 6/24 9:42 am 10:12 am 0.50 1.00 0 25.00 Travel Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77323 New outbound truck scale PC 0 travel for onsite visit 0
74 41759 BMS AIAM rclingan 6/24 10:12 am 10:42 am 0.50 1.00 0 125.00 Onsite Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77323 New outbound truck scale PC 0 setup outbound scale pc 0
75 41760 BMS AIAM rclingan 6/24 10:42 am 11:39 am 0.95 1.00 0 125.00 Onsite Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77322 Replace Toolshop Access Point 1 7/26 CS travel already charged to #77323 for this client on this day onsite replacement of access point above toolshop adopt, change mesh settings to allow it to be a mesh child and disable mesh parent. 1 Notices: Work Type: No travel entry found for onsite (based on tech, date, ticket) Work Type: No travel entry found for onsite (based on tech, date, ticket)
76 41763 BMS NMLGL rclingan 6/24 12:32 pm 12:45 pm 0.22 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77321 Jenn Corp drive access 0 Added Jenn to g\_corp group and new Admin role\(for new shares when they are enabled\) for share access. 0
77 41764 BMS CT rclingan 6/24 12:45 pm 1:06 pm 0.35 0.50 0 62.50 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77320 Off-site archive for NVR 0 install nas in rack, plug in power and ethernet. 0
78 41788 BMS CT rclingan 6/24 3:00 pm 4:46 pm 1.77 2.00 0 250.00 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77320 Off-site archive for NVR 0 build storage pool create accounts for Off-site archive access by nvr test access test archive set auto archive event category test auto archive storage pools are both still initializing after drive swaps earlier this afternoon. Next Steps: Setup chuck access to shared drives 0
79 41798 BMS SVC rclingan 6/25 10:00 am 10:30 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77367 Fix 5064 crystal pm issue 1 7/26 CS long notes ok **Issue:** Crystal PM \(Crystal.exe\) threw an unhandled exception when navigating to the patient page. Error: System.IO.FileLoadException — "An Application Control policy has blocked this file" \(HRESULT 0x800711C7\) on CNI\_SelectableItem.dll. **Root cause:** Windows Smart App Control \(SAC\) was enforced on this Win11 Pro workstation and blocked the unsigned Crystal DLL. Confirmed via CodeIntegrity event 3077 citing policy ID 0283ac0f-fff1-49ae-ada1-8a933130cad6 \(VerifiedAndReputableDesktop = SAC enforced\). DLL loads lazily on the patient page, which is why the app launched but crashed on chart open. SAC has no per-app/path exception, so it had to be disabled. **Resolution:** Set HKLM:\\SYSTEM\\CurrentControlSet\\Control\\CI\\Policy\\VerifiedAndReputablePolicyState = 0 \(elevated\), rebooted. Crystal now loads the patient page normally. 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
80 41811 BMS MEC rclingan 6/25 10:50 am 12:50 pm 2.00 2.00 0 250.00 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77237 Miller network walk 0 Work on network quote and design plan. create pdf floorplan gather links and product quantities 0
81 41821 BMS MEC rclingan 6/25 2:15 pm 2:45 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77373 a-4819 crashing 1 7/26 CS long notes ok **Ticket Summary — Lenovo Ultra 9 285 \(Arrow Lake\) BSOD** **Symptom:** BSOD CLOCK\_WATCHDOG\_TIMEOUT \(0x101\) observed 6/25, stuck at 0% \(dump failed to write\). **Investigation:** Event log review showed mixed crash history, not a single fault type: * 6/8 & 6/10: 0x116 VIDEO\_TDR\_FAILURE \(dumps written\) — GPU fault * 6/16 & 6/25: Event 41 + 6008, no dump — dumpless hangs \(incl. today's 0x101\) * WHEA-Logger: all entries ID 3 / Informational only — **no CPU machine-check errors**, so no evidence of failing CPU silicon. **Root cause \(probable\):** GPU = Arrow Lake integrated Xe \(iGPU\), so the TDRs and the watchdog timeout are the same package. Out-of-date Intel graphics driver identified as primary culprit. No hardware fault indicated. **Action taken:** Updated Intel iGPU graphics driver, and all other drivers. 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
82 41848 BMS IC rclingan 6/26 8:00 am 8:15 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 78689 Training user creation on spare desktop 0 added training user to computer and ensured the user does not have access to server. 0
83 41861 BMS PPT rclingan 6/26 10:00 am 10:43 am 0.72 0.75 0 93.75 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 78696 practice manage bridge terminal issues 0 worked with vendor support and celeste to fix issues with terminal. driver for terminal was not installed properly and needed to be reinstalled and terminal restarted to fix issue. 0
84 41866 BMS AIAM rclingan 6/26 12:19 pm 12:21 pm 0.03 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 78698 New voicemail from Crystal (505) 903-8295 0 left message for crystal, awaiting return call. 0
85 41879 BMS NMFFL rclingan 6/26 12:21 pm 12:30 pm 0.15 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 78709 Dock Setup for Suzette old office 0 spoke with elizabeth about the need for a setup in suzettes old office. 0
86 41878 BMS NMFFL rclingan 6/26 12:30 pm 12:45 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed In Progress 78708 Verizon Business plan help for Don 0 spoke with elizabeth and don to get the details on what is needed, he does not have an account number handy just main phone # 5056817902 0
87 41905 BMS AIAM rclingan 6/26 1:00 pm 1:15 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 78698 New voicemail from Crystal (505) 903-8295 0 assisted crystal with dan's email his login had timed out and needed credentials. 0
88 41874 BMS CT rclingan 6/26 3:00 pm 3:15 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed -Closed 77320 Off-site archive for NVR 0 spoke with chuck on the phone and got him logged into the off-site archive. 0
89 41922 BMS CT rclingan 6/26 3:15 pm 4:30 pm 1.25 1.25 0 156.25 Remote Standard Technician Billable 6/22 Help Desk 2.1 Billed In Progress 78712 Off-site Archive Queue 0 Check into off site archive issues. 0
90 41908 BMS NMLGL rclingan 6/29 8:15 am 8:30 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78749 Update Truenas software 0 completed updates on truenas software and verified connectivity and functionality 0
91 41913 BMS IC rclingan 6/29 9:25 am 9:55 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78743 628 Industrial Ricoh printer settings 0 Fixed printer driver settings on angelo laptop and desktop while on laptop also fixed scans and company drives and exported bluebeam preferences. install bluebeam on desktop and import preferences from laptop. 0
92 41924 BMS CTCPA rclingan 6/29 10:50 am 11:05 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78758 lindsey connection issues 0 assist user with rdp connection settings after IP change and reserved ip address in gateway. 0
93 41938 BMS IC rclingan 6/29 11:21 am 11:40 am 0.32 1.00 0 25.00 Travel Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78743 628 Industrial Ricoh printer settings 0 travel to client site. 0
94 41939 BMS IC rclingan 6/29 11:40 am 11:56 am 0.27 1.00 0 125.00 Onsite Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78743 628 Industrial Ricoh printer settings 1 7/26 CS fixed onsite entered as remote onsite visit to fix printer printer does not work with WSD changed driver port to IP address instead and tested successfully. updated on angelos desktop. 0
95 41948 BMS SONM rclingan 6/29 1:05 pm 1:20 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78767 Jenna RDP / Network drive issues 0 remote in with jenna and check out rdp issues and network drive issues. fix issues with network map script on desktop. 0
96 41964 BMS JGCPA rclingan 6/29 3:38 pm 3:48 pm 0.17 0.25 0 31.25 Remote Standard Technician Billable 6/29 Help Desk 2.1 Billed Open 77102 Storage full 0 spoke with christina and scheduled time for onsite visit to start replacement process of desktops. 1 Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) Work Type: Possible onsite/remote mismatch (work type vs notes)
97 41965 BMS JGCPA rclingan 6/29 3:55 pm 4:02 pm 0.12 0.25 0 31.25 Remote Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78774 Front Desk Phone Not Working 0 its showing as having dnd enabled on the backend here, can you dial \*79 and see if that fixes it. 0
98 41986 BMS JGCPA rclingan 6/30 8:57 am 9:13 am 0.27 1.00 0 25.00 Travel Standard Technician Billable 6/29 Help Desk 2.1 Billed Open 77102 Storage full 0 travel for onsite visit. 0
99 41987 BMS JGCPA rclingan 6/30 9:13 am 9:31 am 0.30 1.00 0 125.00 Onsite Standard Technician Billable 6/29 Help Desk 2.1 Billed Open 77102 Storage full 0 setup desktops in closet to prepare final setup. removed 3 old desktops that were no longer in use. 0
100 41985 BMS JGCPA rclingan 6/30 9:31 am 11:15 am 1.73 1.75 0 218.75 Remote Standard Technician Billable 6/29 Help Desk 2.1 Billed Open 77102 Storage full 0 begin final setup for machines, walk through setup of parilee, angelica and christina machine. 0
101 42005 BMS SVC rclingan 6/30 1:05 pm 1:20 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 6/29 Help Desk 2.1 Billed -Closed 78807 Optos machine not connecting to server 0 worked with cruzita and a technician to restart the optos machine and see if server reconnects. 0

Legend:
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Error (1)
Warning (1)
Notice (6)


Tickets with over 5 hours in the current view (3)

Hours Ticket # Company Ticket Summary
6.00 76963 IC Damian Continued issues with email
5.50 77102 JGCPA Storage full
5.25 68336 IC New Laptops and Setups for Welding Shop & Conference Set Up


Errors

Field Message Count
Work Type  No travel entry found for onsite (based on tech, date, company)  1
Total  1


Warnings

Field Message Count
Work Type  Possible onsite/remote mismatch (work type vs notes)  1
Total  1


Notices

Field Message Count
Notes  Missing notes for travel  1
Notes  Notes longer than 500 characters  4
Work Type  No travel entry found for onsite (based on tech, date, ticket)  1
Total  6


43238 - rclingan - 6/8 7:30 am - 76680 - printers not working after old dc shutdown
Missing notes for travel

41352 - rclingan - 6/9 7:45 am - 76669 - VPN Issues - Amanda WFH
No travel entry found for onsite (based on tech, date, company)

41357 - rclingan - 6/9 8:30 am - 76963 - Damian Continued issues with email
Notes longer than 500 characters

41756 - rclingan - 6/24 9:05 am - 77237 - Miller network walk
Notes longer than 500 characters

41760 - rclingan - 6/24 10:42 am - 77322 - Replace Toolshop Access Point
No travel entry found for onsite (based on tech, date, ticket)

41798 - rclingan - 6/25 10:00 am - 77367 - Fix 5064 crystal pm issue
Notes longer than 500 characters

41821 - rclingan - 6/25 2:15 pm - 77373 - a-4819 crashing
Notes longer than 500 characters

41964 - rclingan - 6/29 3:38 pm - 77102 - Storage full
Possible onsite/remote mismatch (work type vs notes)