Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 9:33:32 pm took 0.55 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: all Ticket: all User: mleasure [x] Type: all Role: all Bill: all Timesheet: all 6/1 6/8 6/15 6/22 6/29 Board: all Entry Status: Billed [x] Ticket Status: all Issue: all [reset] Progress: 100% (2 of 2)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 41258 | BMS | NMLGL | mleasure | 6/11 | 10:05 am | 10:35 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76716 | Fwd: Outlook and Clio | 0 | Called Josh and after some research and troubleshooting we were able to get his outlook configured and added into Clio. Verified good to go. | 0 | |||||||
| 2 | 41311 | BMS | NMLGL | mleasure | 6/12 | 10:13 am | 10:27 am | 0.23 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76896 | Issues with stamps.com printer | 0 | Travel time for onsite visit. | 0 | |||||||
| 3 | 41312 | BMS | NMLGL | mleasure | 6/12 | 10:28 am | 11:58 am | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76896 | Issues with stamps.com printer | 0 | Went through and tried several different drivers after looking at the previous users machine. None worked. Called Stamps.com support. They had the proper driver. Installed on the machine with them and made copy of driver software for our records. Verified everything working with end user. | 0 | |||||||
| 4 | 41317 | BMS | NMLGL | mleasure | 6/12 | 1:17 pm | 1:41 pm | 0.40 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76896 | Issues with stamps.com printer | 0 | Updated notes and created ITglue instructions for remedying issue in the future. | 0 | |||||||
| 5 | 41398 | BMS | NMLGL | mleasure | 6/15 | 1:56 pm | 2:58 pm | 1.03 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76977 | Need help with Adobe | 0 | Logged in with Admin credentials to Adobe and added her as a user and then called to help her get in. Also helped her add the stamps addin to her Adobe | 0 | |||||||
| 6 | 41667 | BMS | PPT | mleasure | 6/22 | 8:41 am | 9:06 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77207 | New employee login and email | 1 | 7/26 CS exposed creds not an issue here per Frank | Peter, I have created Marisa's accounts for you with the following. Username: msanchez Password: Paradigm123! Email: msanchez@paradigmnm.com PW: Paradigm123! Please let me know if you have any questions or concerns. Respectfully, Marc | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | ||||
| 7 | 41746 | BMS | PPT | mleasure | 6/24 | 10:15 am | 10:24 am | 0.15 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77312 | Color for printer | 0 | Hi Peter, I’ve added you to the security group for the required permissions. Please log out of your PC and sign back in, then try again and let me know if you still have any issues accessing it. Respectfully, Marc | 0 | |||||||
| 8 | 41753 | BMS | PPT | mleasure | 6/24 | 10:56 am | 11:54 am | 0.97 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77312 | Color for printer | 0 | Hi Peter, I’ve finished setting up the color printer access for the Los Lunas Admin Office printer. When you have a moment, please do the following: 1\. Log out of your computer and sign back in\. 2\. Open your printers and look for \*\*Los Lunas Admin Office - Color\*\*\. 3\. Print a test page or color document to that printer\. If you do not see the printer after signing back in, or if it still does not print correctly, please let me know and I can continue troubleshooting. Thanks, Marc | 0 | |||||||
| 9 | 41776 | BMS | NMLGL | mleasure | 6/24 | 1:32 pm | 2:20 pm | 0.80 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77324 | Intern adobe account | 1 | 7/26 CS long notes ok | Created ITGlue documentation for deployment of custom Adobe Acrobat exhibit stamps using the provided Exhibit-Stamp.pdf file. Documented the per-user stamp install path at %AppData%\\\\Adobe\\\\Acrobat\\\\DC\\\\Stamps\\\\ . Installed/configured the exhibit stamp PDF for 2 users by placing the stamp file in each user’s Acrobat Stamps folder and verifying Acrobat could access the custom stamp set after relaunch. Also added/assigned the required Adobe licensing for both users in Adobe Admin as part of setup so Acrobat stamping functionality would be available under their accounts. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 10 | 41916 | BMS | PPT | mleasure | 6/29 | 10:04 am | 10:06 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78753 | Remove Nicole Rejda email | 0 | Celeste, We will work on deleting the email account. If a sender send this email a message they will get a bounce back that the email does not exist. Respectfully, Marc | 0 | |||||||
| 11 | 41920 | BMS | PPT | mleasure | 6/29 | 10:33 am | 10:49 am | 0.27 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78753 | Remove Nicole Rejda email | 0 | Celeste, We have deleted her account. We have also given you owner permissions to the promo email as well. Please let us know if you have any additional questions or concerns. Respectfully, Marc | 0 | |||||||
| 12 | 41921 | BMS | PPT | mleasure | 6/29 | 10:50 am | 10:55 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78755 | Promo email | 0 | Fixed permissions while in Service Ticket #78753 - Remove Nicole Rejda email | 0 |
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Notices
| Field | Message | Count |
|---|---|---|
| Notes | Notes longer than 500 characters | 1 |
| Notes | Possible exposed credentials | 1 |
| Total | 2 | |