Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 9:27:51 pm took 5.88 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: all Ticket: all User: all Type: Remote [x] Role: all Bill: all Timesheet: all 6/1 6/8 6/15 6/22 6/29 Board: all Entry Status: Billed [x] Ticket Status: all Issue: all [reset] Progress: 92% (13 of 14)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 40808 | BMS | PPT | fdrewett | 6/1 | 7:30 am | 7:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76251 | Log In Problem to Bank CC | 0 | Updated the shortcut for the bank and tested. Loraine is good! | 0 | |||||||
| 2 | 41698 | BMS | SVC | fdrewett | 6/1 | 8:15 am | 9:00 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76236 | OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy | 0 | worked with the obs billing folks on testing the connection and gathering info. we are waiting for a call back from their it person | 0 | |||||||
| 3 | 41700 | BMS | AIAM | fdrewett | 6/1 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 75827 | AMR - New Laptop for Richard Scroggins | 0 | installed the backup on the laptop and backup-ed up the user profile. setup email on the phone and laptop | 0 | |||||||
| 4 | 40870 | BMS | AIAM | fdrewett | 6/2 | 10:06 am | 11:06 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 74900 | Bosque Farms - Need replacement APs for the watchfire sign | 1 | 7/26 CS not sure why 'Deduct' is empty in API results, doesn't appear to be an issue here though | Reconfigured the Bosque Farms Watchfire sign wireless bridge. Both PicoStation M2 radios factory-reset and rebuilt from scratch - PC-side as AP \(172.24.128.200\), sign-side as station \(172.24.128.202\) - transparent bridge on SSID WF112022, ch 1, WPA2-AES. Verified wireless association and link quality. Internal documentation created. | 0 | ||||||
| 5 | 41115 | BMS | OMNI | fdrewett | 6/3 | 7:30 am | 11:30 am | 4.00 | 4.00 | 0 | 500.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76486 | AMR SERVER DOWN | 1 | 7/26 CS long notes ok | **omni-docker01 MySQL crash incident - RESOLVED 11:36 AM** Production MySQL on omni-docker01 \(Omni POS at the AMR location\) entered a crash loop after this morning's automatic update bumped MySQL from 8.4.8 to 8.4.9. Omni POS and menu services were unavailable from approximately 07:57 until 11:36. Root cause: the MySQL config referenced an orphaned encryption keyring plugin left over from a July 2025 install. The new 8.4.9 binary failed to load that stale plugin and crashed on startup before reaching the database. After five failed restarts, the service gave up. Because the server uses encryption at rest, the obvious quick fix \(removing the bad config line\) would have made the encrypted data unreadable. Identified the correct path instead: migrating to MySQL's supported replacement keyring component, which uses the same on-disk format so no data loss or re-encryption is required. Engagement was read-only diagnostics on our side. Walked Kevin Adams \(Omni's server lead\) through the root cause and remediation plan. Kevin applied the migration during the incident, preserved all encrypted tables, and confirmed resolution at 11:36 AM. Also audited the server's automatic-update policy and found it would likely trigger the same class of failure on future updates. Drafted a configuration override to address that. Deliverables: full migration runbook, single-page remediation cheatsheet, and a self-contained incident writeup in the shared OMNI\_Docs vault for the Omni team. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 6 | 41116 | BMS | OMNI | fdrewett | 6/3 | 1:00 pm | 2:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76672 | Interview with Dan with a potential new tech | 0 | Interview with Oscar | 0 | |||||||
| 7 | 41122 | BMS | OMNI | fdrewett | 6/4 | 10:00 am | 12:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76673 | Weekly Meeting | 0 | weekly meeting and working with Kevin on activating the php storm licenses | 0 | |||||||
| 8 | 41068 | BMS | PPT | fdrewett | 6/5 | 8:30 am | 9:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76547 | New student access | 1 | 7/26 CS exposed creds not an issue here per Frank | The two new employees are ready to go. We will be around Monday if needed Thanks! New Employees - Dalton Herschberger * Server * Username: dherschberger * Password: Paradigm123! * Google * Userna[me: dherschberger@paradigmnm](mailto:dherschberger@paradigmnm.com).com * Password: Paradigm123! - Isaiah Otero * Server * Username: iotero * Password: Paradigm123! * Google * Userna[me: iotero@paradigmnm](mailto:iotero@paradigmnm.com).com * Paradigm123! | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | ||||
| 9 | 41643 | BMS | IC | fdrewett | 6/8 | 7:00 am | 7:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76669 | VPN Issues - Amanda WFH | 0 | helped amanda with her vpn issues | 0 | |||||||
| 10 | 41646 | BMS | PPT | fdrewett | 6/8 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 77204 | check machine update | 0 | worked with Peter and the bank on getting the new check machine software installed | 0 | |||||||
| 11 | 41112 | BMS | AIAM | fdrewett | 6/8 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76206 | AMR - issues with the IR camera for the mill | 0 | Remote - Reviewed the results of the monitoring and the connection between the from office and the mill is solid. the connection up at the crows nest is solid. the connection to the IR Camera is solid. This does not look like a network issue to me. Called Tylor and let him know. | 0 | |||||||
| 12 | 41651 | BMS | OMNI | fdrewett | 6/11 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | weekly meeting | 0 | |||||||
| 13 | 41350 | BMS | IC | fdrewett | 6/15 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76950 | Speaker and Camera | 0 | remoted with Amanda and found that she was trying to teams from the remote desktop. She needs to remote from the local computer. Walked her through it and made a couple test calls. we are good. | 0 | |||||||
| 14 | 41354 | BMS | SVC | fdrewett | 6/15 | 8:37 am | 8:51 am | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76838 | Wipe and Recycle A-4528 | 0 | Evaluated the computer and found that it is just about 6 years old. i5 8gb 250. time to recycle. //fd | 0 | |||||||
| 15 | 41424 | BMS | OMNI | fdrewett | 6/15 | 11:30 am | 3:00 pm | 3.50 | 3.50 | 0 | 437.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77010 | OMNI Pen Testing | 0 | Session with Jacob and review afterwards | 0 | |||||||
| 16 | 41395 | BMS | PPT | fdrewett | 6/15 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76972 | Fwd: Ticket #CS5571320 has been resolved | 0 | worked with Minerva. Added the ip addresses to the allow list and we are still getting the 403 error. i tried her login on my computer and received the same error. waiting on cms support | 0 | |||||||
| 17 | 41421 | BMS | AIAM | fdrewett | 6/16 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77008 | Rebecca Needs help with remote desktop on the laptop | 0 | worked with Rebecca and cleaned up and tested the remote desktop connections | 0 | |||||||
| 18 | 41608 | BMS | OMNI | fdrewett | 6/16 | 9:00 am | 12:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | working with Todd on the initial configuration of the computers for Encino | 0 | |||||||
| 19 | 41450 | BMS | SVC | fdrewett | 6/16 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77030 | PCC access for Felicity | 0 | Call with Felicity ∙ Frank Drewett called ∙ 3:58 June 16, 2026, 2:07 PM Call summary ∙ Frank and Felicity discuss setting up a shared mailbox \(pcc@sandiavision.com\). ∙ Felicity is experiencing issues with Outlook, including junk mail not displaying properly after a recent setup change. ∙ Frank suggests restarting Outlook to resolve the issue. ∙ They confirm that they can now see the PCC mailbox and check its contents together. | 0 | |||||||
| 20 | 41462 | BMS | IC | fdrewett | 6/16 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77032 | Lisa - Access to Ninja and Teams Messaging to insighnm.com | 1 | 7/26 CS long notes ok | Call with Lisa McClaren ∙ Frank Drewett answered June 16, 2026, 3:00 PM Call summary ∙ Lisa is trying to regain access to Ninja but has not received a response to her help request. ∙ Frank is troubleshooting Lisa's access issues and decides to resend the invitation to Ninja. ∙ Lisa needs to be able to use Teams with Amanda but is currently unable to call anyone at Insight through Teams due to email disconnection. ∙ They discuss settings related to Microsoft Teams and external communication limitations between their organizations. ∙ Frank suspects that Lisa's domain needs to be whitelisted to enable communication with Insight users. ∙ Frank agrees to reach out to Damien for confirmation on the necessary settings and whitelisting. Next steps ∙ Frank will resend the invitation for Ninja access to Lisa. - Done - She has access to Ninja. ∙ Frank will check the settings for Teams communication and whitelisting for Lisa's domain. - From what I can see, there are no restrictions for external communications between Teams tenants. ∙ Lisa will send an email to Damien to request confirmation on the changes needed for Ninja Access ∙ Frank is waiting on Damien to verify Lisa's access to all the machines in Ninja | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 21 | 41622 | BMS | OMNI | fdrewett | 6/17 | 2:00 pm | 5:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | troubleshooting the id scanner and connecting the computers to the new zerotier network | 0 | |||||||
| 22 | 41609 | BMS | OMNI | fdrewett | 6/18 | 8:00 am | 10:00 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77010 | OMNI Pen Testing | 0 | working with Jacob on the pentest | 0 | |||||||
| 23 | 41610 | BMS | OMNI | fdrewett | 6/18 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 1 | 7/26 CS duplicate notes not an issue here | weekly meeting | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | ||||
| 24 | 41611 | BMS | OMNI | fdrewett | 6/18 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | working with Tokenworks on the error with the id scanner | 0 | |||||||
| 25 | 42055 | BMS | OMNI | fdrewett | 6/23 | 10:00 am | 11:30 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | Long call with Tokenworks, working on getting the ID Wedge software installed. We're getting an error in the device manager, and they needed to get their engineering team involved. Something to do with the USB ID on the device. Needed to do a full scrub and reinstall. | 0 | |||||||
| 26 | 41767 | BMS | SVC | fdrewett | 6/24 | 12:00 pm | 1:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 76242 | Remote User Computer Re-assignment | Eduardo Turcios Email: Eduardo@sandiavision.com Password: Danger-Ambush-Legal0 Asset tag: 5064 Clifford Baranggan Email: Ford@sandiavision.com Password: Keep-Flattop-Moneywise6 Asset tag: 5065 | 1 | 7/26 CS internal notes ok | created the new users and joined the workstations to the domain | 1 | Notices: Int Notes: Internal notes | Int Notes: Internal notes | |||
| 27 | 42051 | BMS | OMNI | fdrewett | 6/24 | 1:00 pm | 2:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | Packed up and labeled all the equipment for Encino Metals into two large black bins and re-boxed the computers. Everything is labeled and ready to go. Spoke to Dan. Fernando is going to pick it up on Monday, July 6. | 0 | |||||||
| 28 | 42045 | BMS | OMNI | fdrewett | 6/25 | 11:00 am | 11:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78828 | OMNI Weekly Meeting | 1 | 7/26 CS duplicate notes not an issue here | weekly meeting | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | ||||
| 29 | 42036 | BMS | PPT | fdrewett | 6/30 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78827 | Quickbooks Online Migration | 0 | Worked with Susan on cleaning up the accounting and billing shares, as well as creating an audit spreadsheet of who currently has access to all the shares coming off of the server to make sure the correct people have access to the correct shares. | 0 | |||||||
| 30 | 41075 | BMS | SVC | ggonzales | 6/5 | 9:52 am | 12:01 pm | 2.15 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76242 | Remote User Computer Re-assignment | 1 | 7/30 fixed 'IDK' work type (best guess; not reviewed w/ GG or FD) | Steps taken: * Found computers needing changes * Spoke with team about setup * Adjusted things in ITGlue * Ran some updates on device a-4976 Next Steps: * Reach out to user and get setup add the new computer a-4976 to their account in ninja | 0 | ||||||
| 31 | 41212 | BMS | CT | ggonzales | 6/10 | 9:43 am | 9:51 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76718 | Fwd: Hosting Server Questions | 0 | Good morning Will, Thank you for this request. Frank is currently out of the office. I will get with him and see what we can do about the access you need. Have a great day! | 0 | |||||||
| 32 | 41262 | BMS | IC | ggonzales | 6/11 | 10:47 am | 11:35 am | 0.80 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76802 | Setup Laptop RDP | 0 | Steps taken: * Assisted user get setup with zero tier for access the server with his desktop * Attempt at setting up RDP to that desktop but will need to consult the team Next Steps: * Reach back out with setup | 0 | |||||||
| 33 | 41406 | BMS | SVC | ggonzales | 6/15 | 3:02 pm | 3:18 pm | 0.27 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 0 | Steps taken: * Found adapters for current monitor that is in closet Next Steps: * Go back and remount the old monitor with new adapters | 0 | |||||||
| 34 | 41547 | BMS | JGCPA | ggonzales | 6/18 | 2:05 pm | 2:42 pm | 0.62 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | Steps taken: * Reached out * Assisted with clearing up disk space but it will not be a permanent solution * Consulted team Next Steps: * Reach back out with recommendation | 0 | |||||||
| 35 | 41971 | BMS | JGCPA | ggonzales | 6/30 | 8:03 am | 8:17 am | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78780 | Qr code | 0 | Good morning Amy, Thank you for submitting this request. We have made some adjustments on our end. Please go through the setup like you have been and it should work now. If you have any questions responding to this email gets me directly. Have a great day! | 0 | |||||||
| 36 | 41972 | BMS | JGCPA | ggonzales | 6/30 | 8:18 am | 8:19 am | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78780 | Qr code | 0 | Steps taken: * Logged into admin account * Reset Auth method * Reached out to client * Marking ticket as complete Next Steps: | 0 | |||||||
| 37 | 41258 | BMS | NMLGL | mleasure | 6/11 | 10:05 am | 10:35 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76716 | Fwd: Outlook and Clio | 0 | Called Josh and after some research and troubleshooting we were able to get his outlook configured and added into Clio. Verified good to go. | 0 | |||||||
| 38 | 41317 | BMS | NMLGL | mleasure | 6/12 | 1:17 pm | 1:41 pm | 0.40 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76896 | Issues with stamps.com printer | 0 | Updated notes and created ITglue instructions for remedying issue in the future. | 0 | |||||||
| 39 | 41398 | BMS | NMLGL | mleasure | 6/15 | 1:56 pm | 2:58 pm | 1.03 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76977 | Need help with Adobe | 0 | Logged in with Admin credentials to Adobe and added her as a user and then called to help her get in. Also helped her add the stamps addin to her Adobe | 0 | |||||||
| 40 | 41667 | BMS | PPT | mleasure | 6/22 | 8:41 am | 9:06 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77207 | New employee login and email | 1 | 7/26 CS exposed creds not an issue here per Frank | Peter, I have created Marisa's accounts for you with the following. Username: msanchez Password: Paradigm123! Email: msanchez@paradigmnm.com PW: Paradigm123! Please let me know if you have any questions or concerns. Respectfully, Marc | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | ||||
| 41 | 41746 | BMS | PPT | mleasure | 6/24 | 10:15 am | 10:24 am | 0.15 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77312 | Color for printer | 0 | Hi Peter, I’ve added you to the security group for the required permissions. Please log out of your PC and sign back in, then try again and let me know if you still have any issues accessing it. Respectfully, Marc | 0 | |||||||
| 42 | 41753 | BMS | PPT | mleasure | 6/24 | 10:56 am | 11:54 am | 0.97 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77312 | Color for printer | 0 | Hi Peter, I’ve finished setting up the color printer access for the Los Lunas Admin Office printer. When you have a moment, please do the following: 1\. Log out of your computer and sign back in\. 2\. Open your printers and look for \*\*Los Lunas Admin Office - Color\*\*\. 3\. Print a test page or color document to that printer\. If you do not see the printer after signing back in, or if it still does not print correctly, please let me know and I can continue troubleshooting. Thanks, Marc | 0 | |||||||
| 43 | 41776 | BMS | NMLGL | mleasure | 6/24 | 1:32 pm | 2:20 pm | 0.80 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77324 | Intern adobe account | 1 | 7/26 CS long notes ok | Created ITGlue documentation for deployment of custom Adobe Acrobat exhibit stamps using the provided Exhibit-Stamp.pdf file. Documented the per-user stamp install path at %AppData%\\\\Adobe\\\\Acrobat\\\\DC\\\\Stamps\\\\ . Installed/configured the exhibit stamp PDF for 2 users by placing the stamp file in each user’s Acrobat Stamps folder and verifying Acrobat could access the custom stamp set after relaunch. Also added/assigned the required Adobe licensing for both users in Adobe Admin as part of setup so Acrobat stamping functionality would be available under their accounts. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 44 | 41916 | BMS | PPT | mleasure | 6/29 | 10:04 am | 10:06 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78753 | Remove Nicole Rejda email | 0 | Celeste, We will work on deleting the email account. If a sender send this email a message they will get a bounce back that the email does not exist. Respectfully, Marc | 0 | |||||||
| 45 | 41920 | BMS | PPT | mleasure | 6/29 | 10:33 am | 10:49 am | 0.27 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78753 | Remove Nicole Rejda email | 0 | Celeste, We have deleted her account. We have also given you owner permissions to the promo email as well. Please let us know if you have any additional questions or concerns. Respectfully, Marc | 0 | |||||||
| 46 | 41921 | BMS | PPT | mleasure | 6/29 | 10:50 am | 10:55 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78755 | Promo email | 0 | Fixed permissions while in Service Ticket #78753 - Remove Nicole Rejda email | 0 | |||||||
| 47 | 41189 | BMS | EN | pnordlund | 6/9 | 11:51 am | 11:54 am | 0.05 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76717 | Fwd: Ex Novo Brewing-- new chiller ethernet question | 0 | Hey Dave, I checked with Ryan and all the ports on that Unifi switch are active. You should be able to plug directly into any of the ports and get the internet access you need. If you happen to run into any issues at all, feel free to reach back out and let us know. I hope you have a great day sir! Regards, Payden Nordlund | 0 | |||||||
| 48 | 41752 | BMS | PPT | pnordlund | 6/24 | 11:02 am | 11:23 am | 0.35 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77312 | Color for printer | 0 | -- Called Peter and let him know that he was added to be able to print in color, but the admin office printer doesn't have color printing setup on it. -- Checked the printer UI with Marc and there is color toner in the printer. Marc is going to add the printer to the server to be able to print in color and added the permissions | 0 | |||||||
| 49 | 40841 | BMS | NMFFL | rclingan | 6/1 | 11:06 am | 11:21 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76403 | Segra Phone call | 0 | Discussion about plans. Current turn up of ethernet planned for July 15th. Gloria to send letter of agency to elizabeth as next steps. This is for numbers that need to be ported | 0 | |||||||
| 50 | 40929 | BMS | IC | rclingan | 6/2 | 4:30 pm | 4:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76487 | VPN for Amanda Garcia on desktop to take it to work from home | 0 | Create VPN user and setup open vpn on amanda desktop. | 0 | |||||||
| 51 | 40934 | BMS | IC | rclingan | 6/3 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Begin wipe/reprovision of Ray laptop to set it up for Tommy. | 0 | |||||||
| 52 | 41010 | BMS | IC | rclingan | 6/3 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | setup laptop after wipe for tommy. | 0 | |||||||
| 53 | 40964 | BMS | NMLGL | rclingan | 6/3 | 11:34 am | 11:36 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76504 | Kimberly issues accessing server on laptop | 0 | Connected to laptop, noticed VPN was not enabled. Turned VPN on, checked network drives and everything reconnected. | 0 | |||||||
| 54 | 41071 | BMS | JGCPA | rclingan | 6/5 | 10:10 am | 10:52 am | 0.70 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76567 | No Subject | 0 | download folder Uploaded folder to files.blackmoon.systems for easy sharing as file is 1.1gb created public link and sent to amy. | 0 | |||||||
| 55 | 41171 | BMS | IC | rclingan | 6/8 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76669 | VPN Issues - Amanda WFH | 0 | setup desktop for amanda to take home to rdp with. | 0 | |||||||
| 56 | 41135 | BMS | NMLGL | rclingan | 6/8 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76679 | help with clio calendar updates | 0 | worked with kathy to verify steps to share clio calendar access. | 0 | |||||||
| 57 | 41137 | BMS | IC | rclingan | 6/8 | 9:21 am | 10:10 am | 0.82 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76680 | printers not working after old dc shutdown | 0 | created script to detect old deployed printers, remove them and add the new version of printer. deployed to all devices | 0 | |||||||
| 58 | 41139 | BMS | IC | rclingan | 6/8 | 10:35 am | 10:56 am | 0.35 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76680 | printers not working after old dc shutdown | 0 | continued work on printers. Script not working still, users will remove and readd printers. | 0 | |||||||
| 59 | 41172 | BMS | IC | rclingan | 6/8 | 10:56 am | 12:00 pm | 1.07 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | setup laptop with vpn for tommy and ensure everything else is ready to go. | 0 | |||||||
| 60 | 41357 | BMS | IC | rclingan | 6/9 | 8:30 am | 2:30 pm | 6.00 | 6.00 | 0 | 750.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76963 | Damian Continued issues with email | 1 | 7/26 CS long notes ok | Troubleshoot issues with damian emails. 95gb in mailbox currently, 80gb in in-place archive 175gb total. owa and current desktop application are both trying to sync over 75gb of mail each time they load. this is causing major issues. Set archive policy down to 1 year from 2 years. begin autoarchive in background via powershell rebuild outlook desktop profile while only syncing 6 months of mail. Verify all mail syncs down and double check performance of email. mail sending and receiving as expected now - outlook opens in a reasonable time period need to double check the status of archive in a few days. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 61 | 41265 | BMS | IC | rclingan | 6/11 | 12:25 pm | 12:40 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76808 | Helen Payroll drive access request | 0 | Added Helen to payroll drive access group. Mapped payroll drive as P:\\ on Helen machine. | 0 | |||||||
| 62 | 41269 | BMS | SBI | rclingan | 6/11 | 2:10 pm | 2:25 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76815 | KCHF TV Alist cpu problem | 0 | If this was our software causing this, I have moved both A List machines to a policy with 0 updates/scripts applied to it so it should stop. Let us know if this continues again and we can investigate further. | 0 | |||||||
| 63 | 41343 | BMS | CT | rclingan | 6/12 | 8:30 am | 9:15 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76840 | NVR issues | 0 | Check out issues with viewing NVR storage still syncing chuck is still using old pc on domain with GPO from domain that may be affecting this. All cameras currently on h265 he is able to view in chrome but not edge. | 0 | |||||||
| 64 | 41304 | BMS | PPT | rclingan | 6/12 | 11:19 am | 11:34 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76893 | Application install for front desk computers | 0 | worked with celeste to get support onto 3 computers. | 0 | |||||||
| 65 | 41305 | BMS | IC | rclingan | 6/12 | 11:34 am | 12:09 pm | 0.58 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76894 | Insight Admin permission issues | 0 | worked with courtney to get her access to the documents she needed. need to investigate issue with insightadmin account permissions. permissions and drive maps were stale from pre-migration of domain controller. updated group policy on account and signed out and back in to check drive maps and permissions. | 0 | |||||||
| 66 | 41353 | BMS | IC | rclingan | 6/15 | 8:30 am | 8:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76894 | Insight Admin permission issues | 0 | Double check permissions and added domain admins to drives that courtney was still missing. | 0 | |||||||
| 67 | 41375 | BMS | NMLGL | rclingan | 6/15 | 10:50 am | 11:05 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76969 | Re: Scan file access | 0 | checked permissions and altered for josh and jaden to have full access to intern folder. | 0 | |||||||
| 68 | 41381 | BMS | PPT | rclingan | 6/15 | 12:14 pm | 12:15 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76968 | Fwd: FW: https://www.facebook.com/share/v/18uTgDF28v/ | 0 | The link is safe, it is a salad or coleslaw recipe video on facebook. | 0 | |||||||
| 69 | 41385 | BMS | PPT | rclingan | 6/15 | 12:30 pm | 1:05 pm | 0.58 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76976 | Practice manage bridge install - South Valley | 0 | worked with celeste and support to install application on 3 machines. | 0 | |||||||
| 70 | 41429 | BMS | IC | rclingan | 6/16 | 8:15 am | 10:15 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | remove old user data update to latest version of windows and all applications remove old software setup account for ramon on server and vpn add 8 gb stick of ram to laptop to bring it to 16gb total. | 0 | |||||||
| 71 | 41436 | BMS | SONM | rclingan | 6/16 | 11:30 am | 11:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77014 | New voicemail from (505) 720-0397 | 0 | reset uid account password with alex and recorded it in ITGlue for future. | 0 | |||||||
| 72 | 41437 | BMS | SVC | rclingan | 6/16 | 11:45 am | 12:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 0 | moved some of Joaquin quick access folders and pinned them in the windows file explorer. | 0 | |||||||
| 73 | 41460 | BMS | SVC | rclingan | 6/16 | 2:00 pm | 3:19 pm | 1.32 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77028 | Weave support request | 0 | worked with evie and weave support on the server weave support to follow up | 0 | |||||||
| 74 | 41468 | BMS | NMLGL | rclingan | 6/16 | 3:30 pm | 3:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77035 | Misspelled last name for new hire | 0 | fixed last name in 365 and on AD | 0 | |||||||
| 75 | 41489 | BMS | PPT | rclingan | 6/17 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77056 | Nancy's email | 0 | I have updated her recovery phone number to the new phone number, she should be able to use this to reset her information now. Just in case here is a backup code she can use to get in once. 30260957 | 0 | |||||||
| 76 | 41500 | BMS | IC | rclingan | 6/17 | 10:45 am | 11:30 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77068 | Fw: Sage Issues | 0 | restarted sage 100 hosting framework service as this handles rpc calls. Verify ping to device and all other services are working. test from amanda pc restart SQL server on sage server after coordinating with other sage users test application and it seems much more responsive now. | 0 | |||||||
| 77 | 41520 | BMS | SSS | rclingan | 6/17 | 4:00 pm | 4:10 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77078 | RE: Remote desktop | 0 | It appears online, however I am unable to access it remotely with either of our tools. We likely need to have the computer restarted, is anyone able to swing by the office and restart it? | 0 | |||||||
| 78 | 41568 | BMS | SONM | rclingan | 6/18 | 11:00 am | 12:30 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77100 | New Hire Setup | 0 | Setup laptop for new hire | 0 | |||||||
| 79 | 41569 | BMS | SONM | rclingan | 6/18 | 1:30 pm | 2:17 pm | 0.78 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77100 | New Hire Setup | 0 | fix license issue on 365 and assign new hire to proper groups in 365. | 0 | |||||||
| 80 | 41544 | BMS | SVC | rclingan | 6/18 | 1:37 pm | 2:05 pm | 0.47 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77111 | New voicemail from Felicity (505) 620-5209 | 0 | work with felicity to verify sender domain and check message trace and quarantine. No messages coming through to pcc email or any other emails from this tenant other than CLX:auth Reset on 6/18/26 and Ticket escalation on 6/16/26. | 0 | |||||||
| 81 | 41575 | BMS | JGCPA | rclingan | 6/19 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | Begin wipe and reprovision of newer desktop for user. | 0 | |||||||
| 82 | 41580 | BMS | IC | rclingan | 6/19 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77162 | Amanda home printer issue with RDP | 0 | remote in with amanda and install printer drivers verify remote printing is working properly. add teams to taskbar on local desktop for joining meetings easily. | 0 | |||||||
| 83 | 41671 | BMS | PPT | rclingan | 6/22 | 9:35 am | 9:40 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77207 | New employee login and email | 0 | assist with rdp shortcut. | 0 | |||||||
| 84 | 41685 | BMS | NMLGL | rclingan | 6/22 | 1:39 pm | 1:45 pm | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77240 | Jenn Scan Folder | 0 | created scan folder and added shortcut to both copiers. | 0 | |||||||
| 85 | 42026 | BMS | AIAM | rclingan | 6/22 | 1:45 pm | 3:30 pm | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77323 | New outbound truck scale PC | 0 | Initial setup of scale pc | 0 | |||||||
| 86 | 41697 | BMS | MC | rclingan | 6/22 | 3:41 pm | 4:38 pm | 0.95 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77167 | My computer is shutting stuff down randomly and won't let me open Adobe or Excel files randomly. I | 0 | worked with donna to verify m365 apps issues repaired windows and 365 apps updated windows and bios | 0 | |||||||
| 87 | 42025 | BMS | JGCPA | rclingan | 6/23 | 8:00 am | 10:00 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | Work wiping and reloading machines to prepare for setup | 0 | |||||||
| 88 | 41754 | BMS | CT | rclingan | 6/24 | 8:00 am | 8:49 am | 0.82 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | Initial hardware setup of NAS install rails and drives prep rack at ATG office for NAS installation | 0 | |||||||
| 89 | 41763 | BMS | NMLGL | rclingan | 6/24 | 12:32 pm | 12:45 pm | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77321 | Jenn Corp drive access | 0 | Added Jenn to g\_corp group and new Admin role\(for new shares when they are enabled\) for share access. | 0 | |||||||
| 90 | 41764 | BMS | CT | rclingan | 6/24 | 12:45 pm | 1:06 pm | 0.35 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | install nas in rack, plug in power and ethernet. | 0 | |||||||
| 91 | 41788 | BMS | CT | rclingan | 6/24 | 3:00 pm | 4:46 pm | 1.77 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | build storage pool create accounts for Off-site archive access by nvr test access test archive set auto archive event category test auto archive storage pools are both still initializing after drive swaps earlier this afternoon. Next Steps: Setup chuck access to shared drives | 0 | |||||||
| 92 | 41798 | BMS | SVC | rclingan | 6/25 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77367 | Fix 5064 crystal pm issue | 1 | 7/26 CS long notes ok | **Issue:** Crystal PM \(Crystal.exe\) threw an unhandled exception when navigating to the patient page. Error: System.IO.FileLoadException — "An Application Control policy has blocked this file" \(HRESULT 0x800711C7\) on CNI\_SelectableItem.dll. **Root cause:** Windows Smart App Control \(SAC\) was enforced on this Win11 Pro workstation and blocked the unsigned Crystal DLL. Confirmed via CodeIntegrity event 3077 citing policy ID 0283ac0f-fff1-49ae-ada1-8a933130cad6 \(VerifiedAndReputableDesktop = SAC enforced\). DLL loads lazily on the patient page, which is why the app launched but crashed on chart open. SAC has no per-app/path exception, so it had to be disabled. **Resolution:** Set HKLM:\\SYSTEM\\CurrentControlSet\\Control\\CI\\Policy\\VerifiedAndReputablePolicyState = 0 \(elevated\), rebooted. Crystal now loads the patient page normally. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 93 | 41811 | BMS | MEC | rclingan | 6/25 | 10:50 am | 12:50 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77237 | Miller network walk | 0 | Work on network quote and design plan. create pdf floorplan gather links and product quantities | 0 | |||||||
| 94 | 41821 | BMS | MEC | rclingan | 6/25 | 2:15 pm | 2:45 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77373 | a-4819 crashing | 1 | 7/26 CS long notes ok | **Ticket Summary — Lenovo Ultra 9 285 \(Arrow Lake\) BSOD** **Symptom:** BSOD CLOCK\_WATCHDOG\_TIMEOUT \(0x101\) observed 6/25, stuck at 0% \(dump failed to write\). **Investigation:** Event log review showed mixed crash history, not a single fault type: * 6/8 & 6/10: 0x116 VIDEO\_TDR\_FAILURE \(dumps written\) — GPU fault * 6/16 & 6/25: Event 41 + 6008, no dump — dumpless hangs \(incl. today's 0x101\) * WHEA-Logger: all entries ID 3 / Informational only — **no CPU machine-check errors**, so no evidence of failing CPU silicon. **Root cause \(probable\):** GPU = Arrow Lake integrated Xe \(iGPU\), so the TDRs and the watchdog timeout are the same package. Out-of-date Intel graphics driver identified as primary culprit. No hardware fault indicated. **Action taken:** Updated Intel iGPU graphics driver, and all other drivers. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 95 | 41848 | BMS | IC | rclingan | 6/26 | 8:00 am | 8:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78689 | Training user creation on spare desktop | 0 | added training user to computer and ensured the user does not have access to server. | 0 | |||||||
| 96 | 41861 | BMS | PPT | rclingan | 6/26 | 10:00 am | 10:43 am | 0.72 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78696 | practice manage bridge terminal issues | 0 | worked with vendor support and celeste to fix issues with terminal. driver for terminal was not installed properly and needed to be reinstalled and terminal restarted to fix issue. | 0 | |||||||
| 97 | 41866 | BMS | AIAM | rclingan | 6/26 | 12:19 pm | 12:21 pm | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78698 | New voicemail from Crystal (505) 903-8295 | 0 | left message for crystal, awaiting return call. | 0 | |||||||
| 98 | 41879 | BMS | NMFFL | rclingan | 6/26 | 12:21 pm | 12:30 pm | 0.15 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78709 | Dock Setup for Suzette old office | 0 | spoke with elizabeth about the need for a setup in suzettes old office. | 0 | |||||||
| 99 | 41878 | BMS | NMFFL | rclingan | 6/26 | 12:30 pm | 12:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | In Progress | 78708 | Verizon Business plan help for Don | 0 | spoke with elizabeth and don to get the details on what is needed, he does not have an account number handy just main phone # 5056817902 | 0 | |||||||
| 100 | 41905 | BMS | AIAM | rclingan | 6/26 | 1:00 pm | 1:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78698 | New voicemail from Crystal (505) 903-8295 | 0 | assisted crystal with dan's email his login had timed out and needed credentials. | 0 | |||||||
| 101 | 41874 | BMS | CT | rclingan | 6/26 | 3:00 pm | 3:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77320 | Off-site archive for NVR | 0 | spoke with chuck on the phone and got him logged into the off-site archive. | 0 | |||||||
| 102 | 41922 | BMS | CT | rclingan | 6/26 | 3:15 pm | 4:30 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | In Progress | 78712 | Off-site Archive Queue | 0 | Check into off site archive issues. | 0 | |||||||
| 103 | 41908 | BMS | NMLGL | rclingan | 6/29 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78749 | Update Truenas software | 0 | completed updates on truenas software and verified connectivity and functionality | 0 | |||||||
| 104 | 41913 | BMS | IC | rclingan | 6/29 | 9:25 am | 9:55 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78743 | 628 Industrial Ricoh printer settings | 0 | Fixed printer driver settings on angelo laptop and desktop while on laptop also fixed scans and company drives and exported bluebeam preferences. install bluebeam on desktop and import preferences from laptop. | 0 | |||||||
| 105 | 41924 | BMS | CTCPA | rclingan | 6/29 | 10:50 am | 11:05 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78758 | lindsey connection issues | 0 | assist user with rdp connection settings after IP change and reserved ip address in gateway. | 0 | |||||||
| 106 | 41948 | BMS | SONM | rclingan | 6/29 | 1:05 pm | 1:20 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78767 | Jenna RDP / Network drive issues | 0 | remote in with jenna and check out rdp issues and network drive issues. fix issues with network map script on desktop. | 0 | |||||||
| 107 | 41964 | BMS | JGCPA | rclingan | 6/29 | 3:38 pm | 3:48 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | spoke with christina and scheduled time for onsite visit to start replacement process of desktops. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 108 | 41965 | BMS | JGCPA | rclingan | 6/29 | 3:55 pm | 4:02 pm | 0.12 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78774 | Front Desk Phone Not Working | 0 | its showing as having dnd enabled on the backend here, can you dial \*79 and see if that fixes it. | 0 | |||||||
| 109 | 41985 | BMS | JGCPA | rclingan | 6/30 | 9:31 am | 11:15 am | 1.73 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | begin final setup for machines, walk through setup of parilee, angelica and christina machine. | 0 | |||||||
| 110 | 42005 | BMS | SVC | rclingan | 6/30 | 1:05 pm | 1:20 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78807 | Optos machine not connecting to server | 0 | worked with cruzita and a technician to restart the optos machine and see if server reconnects. | 0 |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (4)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 11.50 | 77009 | OMNI | Encino Metals Time Tracking |
| 6.00 | 76963 | IC | Damian Continued issues with email |
| 5.50 | 77010 | OMNI | OMNI Pen Testing |
| 5.25 | 77102 | JGCPA | Storage full |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Duplicate notes | 2 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 3 | |
Notices
| Field | Message | Count |
|---|---|---|
| Int Notes | Internal notes | 1 |
| Notes | Notes longer than 500 characters | 6 |
| Notes | Possible exposed credentials | 2 |
| Total | 9 | |