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Territory: BMS Date: 7/14/26 [x] Company: all Ticket: all User: all Type: Remote [x] Role: all Bill: all Timesheet: all  7/13 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (1 of 1)

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 42615 BMS OMNI fdrewett 7/14 11:30 am 12:30 pm 1.00 1.00 0 125.00 Remote Standard Technician Billable 7/13 Help Desk 2.1 PendingApproval In Progress 79258 Time Tracking 0 Call with Todd about the upcomming trip to Encino 0
2 42618 BMS AIAM fdrewett 7/14 3:37 pm 4:07 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 7/13 Help Desk 2.1 PendingApproval -Closed 79264 infection on laptop 1 8/6 CS deduct missing not an issue here Remoted in to Mike's laptop and found that some websites were sending notifications. Disabled notifications and kicked off a scan with Huntress. 0
3 42587 BMS PPT pnordlund 7/14 8:34 am 9:01 am 0.45 0.50 0 62.50 Remote Standard Technician Billable 7/13 Help Desk 2.1 PendingApproval -Closed 79248 Payment Terminal 0 -- Called Celeste and remoted into A-3144. -- Vendor notes that the terminal is showing disconnected. Gave admin access and the terminal isn't showing in device manager. Drivers are installed. -- Vendor is going to send a new cable for connection to the machine. Celeste will reach out once the new cable is received to assist with setup. -- Closing ticket. 0

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