Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 10:25:09 pm took 0.37 seconds version: b85cbb8 helpers: v2

Territory: BMS Date: 4/15/26 [x] Company: all Ticket: all User: fdrewett [x] Type: all Role: all Bill: all Timesheet: all  4/13 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 2)

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 38777 BMS IC fdrewett 4/15 8:30 am 9:00 am 0.50 0.50 0 62.50 Admin Standard Technician DoNotBill 4/13 Help Desk 2.1 WrittenOff -Closed 74270 Damian Continued Email Issues 0 brain dump with Marc 0
2 38775 BMS PPT fdrewett 4/15 9:15 am 10:30 am 1.25 1.25 0 156.25 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74325 Phones are having issues at Los Lunas and South Valley 0 working with Comcast on the poor connection at the los lunas location. after a long call with support, they are sending out a tech 0
3 38810 BMS IC fdrewett 4/15 1:30 pm 2:00 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74333 File explorer Issues 0 The issue was caused by the group policy for the drive maps replacing rather than updating the current map 0
4 38817 BMS IC fdrewett 4/15 2:00 pm 4:00 pm 2.00 2.00 0 250.00 Remote Standard Technician Billable 4/13 Projects ReadyToBill >Closed 74350 DCPROMO 0 DC promotion of INSIGHT-DC01 \(192.168.0.7\) as additional domain controller for Insight.local was hanging during initial replication pull from InsightPDC \(192.168.0.2\). Root cause was a broken secure channel \(Error 1749 — "The security context is invalid"\) combined with stale registry and database artifacts from the failed promotion attempt. Resolved by cleaning up the failed promotion state, unjoining/rejoining the domain with a fresh computer account, and re-running the DC promotion. Promotion completed successfully. Post-promotion verification passed — AD replication healthy across all partitions, DNS zones and SRV records confirmed, DC01 is ready for client DNS cutover. **Remaining:** * Transfer FSMO roles from InsightPDC to INSIGHT-DC01 * Update DHCP/static DNS to point clients to DC01 * Verify SYSVOL replication * Activate Windows license \(113 days remaining\) * Monitor replication 24–48 hrs, then demote/decommission InsightPDC 2 Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters
5 38833 BMS PPT fdrewett 4/15 2:30 pm 3:00 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 4/13 Help Desk 2.1 Billed -Closed 74325 Phones are having issues at Los Lunas and South Valley 0 Follow up call with Comcast. They are creating a new work order for an on-site. They said the tech will be there within the hour 1 Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) Work Type: Possible onsite/remote mismatch (work type vs notes)
6 38828 BMS HH fdrewett 4/15 4:30 pm 4:45 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 4/13 Help Desk 2.1 BilledAgreement -Closed 74356 Colin Bulman 0 Colin is deactivated Thanks Patricia! 0

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Warning (1)
Notice (2)


Warnings

Field Message Count
Work Type  Possible onsite/remote mismatch (work type vs notes)  1
Total  1


Notices

Field Message Count
Board  Board not 'Help Desk' or 'Help Desk 2.1'  1
Notes  Notes longer than 500 characters  1
Total  2


38817 - fdrewett - 4/15 2:00 pm - 74350 - DCPROMO
Board not 'Help Desk' or 'Help Desk 2.1'
Notes longer than 500 characters

38833 - fdrewett - 4/15 2:30 pm - 74325 - Phones are having issues at Los Lunas and South Valley
Possible onsite/remote mismatch (work type vs notes)