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Territory: BMS Date: 3/27/26 [x] Company: all Ticket: 73329 [x] User: all Type: all Role: all Bill: all Timesheet: all  3/23 Board: all Entry Status: all Ticket Status: all Issue: all [reset]

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 37683 BMS HH rclingan 3/27 2:45 pm 3:22 pm 0.62 0.75 0 93.75 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 73329 Fw: Connies laptop 0 Work to verify battery details on laptop. 97.7% health with only 56 cycles is excellent. For context, most Li-ion batteries aren't considered "degraded" until they drop below ~80%, so this one has a long way to go. The low cycle count suggests the laptop spends a good portion of its time plugged in. need to investigate the steps detailed by jesse to verify. 0
2 37691 BMS HH rclingan 3/27 3:39 pm 5:05 pm 1.43 1.50 0 187.50 Remote Standard Technician Billable 3/23 Help Desk 2.1 BilledAgreement -Closed 73329 Fw: Connies laptop 0 Installed amd drivers and updated chipset, cpu, graphics and pcie devices windows updates were behind as well. Device dropped 40% during this timeframe while running multiple updates. would like to do one more round of testing after updates to confirm battery health. 0

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