Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 11:21:19 pm took 0.29 seconds version: b85cbb8 helpers: v2
Territory: BMS Date: 3/25/26 [x] Company: all Ticket: all User: all Type: all Role: Standard Technician [x] Bill: all Timesheet: all 3/23 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 4)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 37427 | BMS | JGCPA | fdrewett | 3/25 | 10:00 am | 10:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk | Billed | -Closed | SLA - Resolved | 73210 | 0 | Hi Amy, Looks like she has some configuration issues with her email that she should have her IT look in to. Missing DMARC & SPF will affect email delivery in and out for her. https://mxtoolbox.com/emailhealth/expressionsoflifeinc.com/ ![\[image\]](https://na.myconnectwise.net/v4_6_release/api/newinlineimages/ambitionscg/d1fe45dc-8872-4bb1-ae13-4efefd5661f0/f35a7eee-1ea8-47d4-a6f4-74f8bf863742) | 0 | ||||||||
| 2 | 37428 | BMS | BMS | fdrewett | 3/25 | 10:45 am | 11:00 am | 0.25 | 0.30 | 0 | - | Correspondence NC | Standard Technician | NoCharge | 3/23 | Help Desk 2.1 | WrittenOff | -Closed | 73180 | Fwd: RE: ConnectWise Case #03189610 Received Fw: Merger and Acquisition Request [ ref:!00D6g06Ohu | 0 | Hi Liam, Thank you for reaching out — no worries on the delay, I appreciate you picking this up. Happy to answer your questions: • Surviving company: Ambitions Consulting Group \(ACG\) • M&A stage: Completed • Points of contact / signers: - Black Moon Systems: Frank Drewett \(Owner\) — fdrewett@ambitionsgroup.com / 505-273-9685 - Ambitions Consulting Group: Lucas Rael \(Owner\) — lrael@ambitionsgroup.com • Primary contact on ACG account: Lucas Rael — lrael@ambitionsgroup.com. Please let me know if you need anything additional from him to move forward. • Closing date: We'd like to get this completed as quickly as possible — ideally before our next renewal date. Please let me know if you need a specific date and I can coordinate. Thanks Frank | 4 | Errors: Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS'; Notices: Bill: Status = 'NoCharge', Notes: Notes longer than 500 characters | Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS' | Bill: Status = 'NoCharge', Notes: Notes longer than 500 characters | ||||
| 3 | 37430 | BMS | BMS | fdrewett | 3/25 | 11:01 am | 11:04 am | 0.05 | 0.10 | 0 | - | Correspondence NC | Standard Technician | NoCharge | 3/23 | Help Desk 2.1 | WrittenOff | -Closed | 73180 | Fwd: RE: ConnectWise Case #03189610 Received Fw: Merger and Acquisition Request [ ref:!00D6g06Ohu | 0 | Sorry one last note. We have migrated over the companies and contacts. Is ConnectWise able to help move over old tickets? if not all good Thanks Frank | 3 | Errors: Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS'; Notices: Bill: Status = 'NoCharge' | Billed: Billed time not rounded to 15 minutes, Company: Company = 'BMS' | Bill: Status = 'NoCharge' | ||||
| 4 | 37445 | BMS | HH | fdrewett | 3/25 | 1:00 pm | 1:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73214 | Norman Harvey | 0 | Deactivated Norman. Let us know if you need anything else | 0 | |||||||
| 5 | 37473 | BMS | IC | fdrewett | 3/25 | 1:30 pm | 3:45 pm | 2.25 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 68298 | Server & User Cal | 0 | Clean up the file share move from last night | 0 | |||||||
| 6 | 37452 | BMS | HH | rclingan | 3/25 | 8:04 am | 8:39 am | 0.58 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | work on setting up router at office | 0 | |||||||
| 7 | 37410 | BMS | SVC | rclingan | 3/25 | 8:39 am | 8:45 am | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73193 | a-4911 scanner issues | 0 | did remote troubleshooting had evie check scanner switch at the back to ensure it is on the right mode power cycle scanner check twain scanner settings in crystal scans still not coming through | 0 | |||||||
| 8 | 37415 | BMS | HH | rclingan | 3/25 | 8:45 am | 9:05 am | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 73194 | qb server issues | 0 | reset quickbooks using the database server manager and notified client | 0 | |||||||
| 9 | 37453 | BMS | HH | rclingan | 3/25 | 9:05 am | 9:39 am | 0.57 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | finish remote setup of router at office | 0 | |||||||
| 10 | 37454 | BMS | SVC | rclingan | 3/25 | 9:39 am | 10:04 am | 0.42 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73193 | a-4911 scanner issues | 0 | travel to sandia office | 0 | |||||||
| 11 | 37455 | BMS | SVC | rclingan | 3/25 | 10:04 am | 11:17 am | 1.22 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73193 | a-4911 scanner issues | 0 | fixed scanner by reinstalling driver and running through setup again. tested scanner checked out server drive space free - freed up 40gb fixed mfa for nestrada@ and lbyington@ so they can check their emails again. | 0 | |||||||
| 12 | 37456 | BMS | HH | rclingan | 3/25 | 11:17 am | 11:35 am | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | travel to annex | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 13 | 37457 | BMS | HH | rclingan | 3/25 | 11:35 am | 1:34 pm | 1.98 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | BilledAgreement | -Closed | 72930 | Fw: Prepare for your Comcast Business appointment tomorrow | 0 | Onsite setup of router setup static and verified speeds 300/300 found 2 u6 lite access points in the ceiling one on each floor still waiting on new 48 port switch to finalize install ETA 3/26 | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 14 | 37451 | BMS | SVC | rclingan | 3/25 | 2:17 pm | 2:57 pm | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 73218 | RDP issues | 0 | worked on sandia RDS server and cleared out old instances running updated crystal as it had not updated to the new version that the server is running notified meg that her team is able to sign back in. | 0 |
Legend:
(hover over fields for details)
Errors
| Field | Message | Count |
|---|---|---|
| Billed | Billed time not rounded to 15 minutes | 2 |
| Company | Company = 'BMS' | 2 |
| Total | 4 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Notes contain 'travel', work type not travel | 1 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 2 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'NoCharge' | 2 |
| Notes | Notes longer than 500 characters | 1 |
| Total | 3 | |