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Territory: BMS Date: 3/20/26 [x] Company: all Ticket: all User: rclingan [x] Type: all Role: all Bill: all Timesheet: all  3/16 Board: all Entry Status: all Ticket Status: all Issue: all [reset]

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 37129 BMS HH rclingan 3/20 12:53 pm 12:56 pm 0.05 0.25 0 31.25 Remote Standard Technician Billable 3/16 Help Desk 2.1 BilledAgreement -Closed 72867 Fw: Computer issues 0 emailed user for additional information 0
2 37145 BMS TN rclingan 3/20 1:30 pm 2:00 pm 0.50 0.50 0 62.50 Remote Standard Technician Billable 3/16 Help Desk 2.1 Billed -Closed 72500 Fw: firewall rules 0 spoke with arkulas about continued issues with this, the IVR is solved now but they are unable to telnet to a machine. we are awaiting additional information like what device/ip needs to be telnetted to. 0

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