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Territory: BMS Date: 3/11/26 [x] Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: all  3/9 Board: all Entry Status: Billed [x] Ticket Status: all Issue: all [reset]

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 36426 BMS PPT dlovato 3/11 10:01 am 10:02 am 0.02 0.25 0 31.25 Remote Standard Technician Billable 3/9 Help Desk 2.1 Billed -Closed 71690 My Computer Screen 0 Hi Loraine, I was going to reach out to assist, but it looks like you got it worked out! Please reach out if this or any other issue pops up and we're more than happy to login with you to assist. 0
2 36445 BMS SVC dlovato 3/11 12:35 pm 1:27 pm 0.87 1.00 0 125.00 Remote Standard Technician Billable 3/9 Help Desk 2.1 Billed -Closed 71678 Joaquin issue with Crystal PM 0 * Contacted Felicity * Received instructions to contact Joaquin via teams * He replicated scenario and states it works fine for Felicity, same scenario * Started 3 weeks ago. He has been sending the 0.00 Sphere issue orders over to Felicity * Attempted repair of Crystal PM * Joaquin will test and let me know if the issue returns * Will likely need to contact Cystal PM support if the repair didn't fix 0
3 36457 BMS SVC dlovato 3/11 2:18 pm 3:35 pm 1.28 1.50 0 187.50 Remote Standard Technician Billable 3/9 Help Desk 2.1 Billed -Closed 71678 Joaquin issue with Crystal PM 0 * After repairing, Crystal PM wasn't launching at all * Attempted reboot * Ini file need to be renamed in c:\\program files \(x86\)\\CrystalPM * After getting Crystal working, the same issue persists * Going to update Felicity 0

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