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Territory: BMS Date: 2/15/26 [x] Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: all  2/9 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 2)

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 35224 BMS JGCPA mleasure 2/15 Sun 9:58 am 10:47 am 0.82 1.00 0 125.00 Remote Standard Technician Billable 2/9 Help Desk 2.1 Billed -Closed 67564 Email Migration 0 Completed BitTitan final migration for targeted mailboxes from robertclarkcpa.com tenant to jennifergriffithcpa.com tenant. Updated all remaining users in the source tenant to use the .onmicrosoft.com UPN and removed the old domain from mailbox primary/secondary SMTP addresses. Verified no remaining references to robertclarkcpa.com: Exchange recipients checked \(mailboxes, shared mailboxes, contacts, distribution groups, soft-deleted objects\) Azure AD objects checked via Microsoft Graph \(users, groups, contacts\) Attempted domain removal — currently blocked due to backend Microsoft 365 service replication \(common post-migration caching state\). All admin PowerShell sessions closed to prevent stale authentication/cache locks. Next Step Waiting ~30–60 minutes for Microsoft service synchronization, then retrying domain removal from the source tenant Admin Center. 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters
2 35225 BMS JGCPA mleasure 2/15 Sun 11:39 am 12:11 pm 0.53 0.75 0 93.75 Remote Standard Technician Billable 2/9 Help Desk 2.1 Billed -Closed 67564 Email Migration 0 Was able to fully remove robertclarkcpa from old tenant. Moved into new tenant Next Steps: Update goDaddy records and then change emails and such in jennifer tenant. 0
3 35226 BMS JGCPA mleasure 2/15 Sun 1:04 pm 1:29 pm 0.42 0.50 0 62.50 Remote Standard Technician Billable 2/9 Help Desk 2.1 Billed -Closed 67564 Email Migration 0 Finished adding domain to jennifer griffith created shared boxes for Parilee Still requires DKIM to finish migration then ready to setup with users 0
4 35232 BMS JGCPA mleasure 2/15 Sun 6:37 pm 7:28 pm 0.85 1.00 0 125.00 Remote Standard Technician Billable 2/9 Help Desk 2.1 Billed -Closed 67564 Email Migration 0 Work Performed — Domain Migration / Mail Flow Prep Completed post-migration configuration after BitTitan full migration. Released robertclarkcpa.com domain from legacy Microsoft 365 tenant. Added and verified robertclarkcpa.com in new tenant \(Jennifer Griffith CPA\). Updated DNS to point mail flow to new tenant: MX → robertclarkcpa-com.mail.protection.outlook.com SPF → v=spf1 include:spf.protection.outlook.com -all Autodiscover CNAME → autodiscover.outlook.com DKIM Configuration Created DKIM signing records in new tenant. Updated public DNS CNAME records for selectors. Enabled DKIM signing for: jennifergriffithcpa.com robertclarkcpa.com Verified DKIM status shows Valid / Enabled in Microsoft 365 Defender portal. Exchange / Tenant Configuration Confirmed accepted domains configured as Authoritative Set jennifergriffithcpa.com as default domain Added legacy addresses as aliases for migrated users Confirmed no remaining objects referencing old tenant domain Verified MX resolution externally via nslookup Confirmed mail routing now points to new tenant Status Environment ready for user sign-in testing in the morning. Planned next step: Rebuild Outlook profiles on user PCs Credential reset Test internal and external mail flow \(Gmail send/receive\) 1 Notices: Notes: Notes longer than 500 characters Notes: Notes longer than 500 characters

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Field Message Count
Notes  Notes longer than 500 characters  2
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35224 - mleasure - 2/15 9:58 am - 67564 - Email Migration
Notes longer than 500 characters

35232 - mleasure - 2/15 6:37 pm - 67564 - Email Migration
Notes longer than 500 characters