Home»Time Entries Audit loading ... generated 8/7/2026 at 2:30:46 pm took 1.00 seconds version: 5436fa4 helpers: v2

Territory: BMS Dates: 7/1/26 to 7/31/26 Company: SVC [x] Ticket: all User: rclingan [x] Type: Remote [x] Role: all Bill: all Timesheet: all  6/29 7/6 7/13 7/20 7/27 Board: all Entry Status: all Ticket Status: all Issue: all [reset]

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 42655 BMS SVC rclingan 7/15 11:15 am 11:20 am 0.08 0.25 0 31.25 Remote Standard Technician Billable 7/13 Help Desk 2.1 PendingApproval -Closed 79291 Ford unable to access remote pc 0 send remote access link to ford and await installation to jump on pc and setup vpn and rdp. - user at lunch. 0
2 42684 BMS SVC rclingan 7/15 3:35 pm 3:47 pm 0.20 0.25 0 31.25 Remote Standard Technician Billable 7/13 Help Desk 2.1 PendingApproval -Closed 79291 Ford unable to access remote pc 0 setup openvpn and rdp on ford desktop to allow remote access. set fixed ip on ford remote pc 0
3 42738 BMS SVC rclingan 7/16 8:45 am 11:00 am 2.25 2.25 0 281.25 Remote Standard Technician Billable 7/13 Help Desk 2.1 PendingApproval In Progress 78804 Nob Hill Network Setup and NAS Quote 0 Begin preprovision of hardware, issues with NAS creating storage pool, one drive not initializing. removed to test on windows/linux machine and harddrive is making clicking noises and shows fatal hardware error on PC. begin RMA process Adopted CGF, switch, access point, merged nas with CGF 0
4 42764 BMS SVC rclingan 7/16 8:30 pm 9:45 pm 1.25 1.25 0 156.25 Remote Standard Technician Billable 7/13 Help Desk 2.1 PendingApproval -Closed 79355 New OCT machine 0 install viewer software on A-4442 create documentation for installation process Instrument is offline - fell asleep 17:19 does not respond to wake on lan requests cannot continue with installation until instrument is online. 0
5 43190 BMS SVC rclingan 7/28 11:15 am 11:59 am 0.73 0.75 0 93.75 Remote Standard Technician Billable 7/27 Help Desk 2.1 Open In Progress 78804 Nob Hill Network Setup and NAS Quote 0 setup nas share drive for optos, encrypted - document encryption key in itglue send evie nas credentials for optos set dhcp reservations for devices in unifi set stp on switch check connections and logs for flapping devices. - rock solid connections since final installation in rack. only one new device connection on wired. no devices disconnected. 0
6 43243 BMS SVC rclingan 7/29 8:45 am 9:15 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 7/27 Help Desk 2.1 Open In Progress 78804 Nob Hill Network Setup and NAS Quote 0 fix issues with 4978 and 4975 dns was causing the computers to not connect to domain and shared resources. 0
7 43297 BMS SVC rclingan 7/30 11:45 am 12:00 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 7/27 Help Desk 2.1 Open -Closed 79355 New OCT machine 0 fix database issues on two machines 0

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