Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:40:55 pm took 0.42 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: SVC [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet: 6/1 6/8 6/15 6/22 6/29 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset]
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 41354 | BMS | SVC | fdrewett | 6/15 | 8:37 am | 8:51 am | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76838 | Wipe and Recycle A-4528 | 0 | Evaluated the computer and found that it is just about 6 years old. i5 8gb 250. time to recycle. //fd | 0 | |||||||
| 2 | 41450 | BMS | SVC | fdrewett | 6/16 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77030 | PCC access for Felicity | 0 | Call with Felicity ∙ Frank Drewett called ∙ 3:58 June 16, 2026, 2:07 PM Call summary ∙ Frank and Felicity discuss setting up a shared mailbox \(pcc@sandiavision.com\). ∙ Felicity is experiencing issues with Outlook, including junk mail not displaying properly after a recent setup change. ∙ Frank suggests restarting Outlook to resolve the issue. ∙ They confirm that they can now see the PCC mailbox and check its contents together. | 0 | |||||||
| 3 | 41446 | BMS | SVC | fdrewett | 6/16 | 2:08 pm | 2:10 pm | 0.03 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 6/15 | Help Desk 2.1 | WrittenOff | -Closed | 76236 | OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy | 0 | Hello Meg, Just wanted to follow up on this with you. Is your team still having issues? Thanks! Frank 505-386-0123 | 0 | |||||||
| 4 | 41406 | BMS | SVC | ggonzales | 6/15 | 3:02 pm | 3:18 pm | 0.27 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 0 | Steps taken: * Found adapters for current monitor that is in closet Next Steps: * Go back and remount the old monitor with new adapters | 0 | |||||||
| 5 | 41437 | BMS | SVC | rclingan | 6/16 | 11:45 am | 12:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 0 | moved some of Joaquin quick access folders and pinned them in the windows file explorer. | 0 | |||||||
| 6 | 41460 | BMS | SVC | rclingan | 6/16 | 2:00 pm | 3:19 pm | 1.32 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77028 | Weave support request | 0 | worked with evie and weave support on the server weave support to follow up | 0 | |||||||
| 7 | 41544 | BMS | SVC | rclingan | 6/18 | 1:37 pm | 2:05 pm | 0.47 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77111 | New voicemail from Felicity (505) 620-5209 | 0 | work with felicity to verify sender domain and check message trace and quarantine. No messages coming through to pcc email or any other emails from this tenant other than CLX:auth Reset on 6/18/26 and Ticket escalation on 6/16/26. | 0 |
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