Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:38:41 pm took 0.66 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « May 2026 » Company: SVC [x] Ticket: all User: rclingan [x] Type: all Role: all Bill: all Timesheet: all 4/27 5/4 5/11 5/18 5/25 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (1 of 1)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 40301 | BMS | SVC | rclingan | 5/19 | 8:52 am | 9:08 am | 0.27 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75815 | A-4449 Crystal PM not opening | 0 | Worked with Evie to troubleshoot crystalPM issues, it was showing invalid code for the software. restarted computer and pulled new version of code from server by reopening application and ensuring it downloads and installs fully. | 0 | |||||||
| 2 | 40370 | BMS | SVC | rclingan | 5/19 | 1:08 pm | 1:38 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75882 | Issues with crystal after update for some machines | 0 | Fix issues with machine not updating crystal due to windows defender false positive flag on crystal updater. | 0 | |||||||
| 3 | 40369 | BMS | SVC | rclingan | 5/19 | 3:45 pm | 5:00 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75855 | Crystal PM upload error | 0 | work with crystal to repair database after power outage caused database corruptions. | 0 | |||||||
| 4 | 40579 | BMS | SVC | rclingan | 5/22 | 11:48 am | 2:00 pm | 2.20 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 5/18 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 0 | unbox and begin provisioning of desktops | 0 | |||||||
| 5 | 40578 | BMS | SVC | rclingan | 5/26 | 8:00 am | 10:00 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 75304 | Quote for new desktop PC | 1 | 7/26 CS notes containing "onsite" not an issue here | setup desktops remotely prepare desktops to be domain joined onsite | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | ||||
| 6 | 40648 | BMS | SVC | rclingan | 5/27 | 12:49 pm | 12:52 pm | 0.05 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 5/25 | Help Desk 2.1 | Billed | -Closed | 76236 | OBS remote billers are reporting that their RDP sessions to SVC-RDP01 are slow and choppy | 0 | Remote into Remote desktop server and end crystal instances to allow client to update for all users on the rds. | 0 |
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Warnings
| Field | Message | Count |
|---|---|---|
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 1 | |