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Territory: BMS Date: 7/16/26 [x] Company: SVC [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet: all  7/13 Board: all Entry Status: all Ticket Status: -Closed [x] Issue: all [reset]

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 42837 BMS SVC fdrewett 7/16 8:00 am 8:30 am 0.50 0.50 0 62.50 Remote Standard Technician Billable 7/13 Help Desk 2.1 PendingApproval -Closed 79343 Crystal support needs access to the server. 0 Got the Crystal support people remoted into the server 0
2 42762 BMS SVC rclingan 7/16 12:39 pm 12:59 pm 0.33 1.00 0 25.00 Travel Standard Technician Billable 7/13 Help Desk 2.1 PendingApproval -Closed 79355 New OCT machine 0 travel for onsite visit to Heights location. 0
3 42763 BMS SVC rclingan 7/16 12:59 pm 2:51 pm 1.87 2.00 0 250.00 Onsite Standard Technician Billable 7/13 Help Desk 2.1 PendingApproval -Closed 79355 New OCT machine 0 onsite support for installation of new cirrus HD-OCT machine. work with zeiss technician to setup database on instrument and run through installation of HD-OCT viewer on one machine uploaded viewer installation files to server for distribution to other machines 0
4 42764 BMS SVC rclingan 7/16 8:30 pm 9:45 pm 1.25 1.25 0 156.25 Remote Standard Technician Billable 7/13 Help Desk 2.1 PendingApproval -Closed 79355 New OCT machine 0 install viewer software on A-4442 create documentation for installation process Instrument is offline - fell asleep 17:19 does not respond to wake on lan requests cannot continue with installation until instrument is online. 0

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