Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 9:33:43 pm took 0.88 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: OMNI [x] Ticket: all User: all Type: Remote [x] Role: all Bill: all Timesheet: all 6/1 6/8 6/15 6/22 6/29 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (3 of 3)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
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| 1 | 41115 | BMS | OMNI | fdrewett | 6/3 | 7:30 am | 11:30 am | 4.00 | 4.00 | 0 | 500.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76486 | AMR SERVER DOWN | 1 | 7/26 CS long notes ok | **omni-docker01 MySQL crash incident - RESOLVED 11:36 AM** Production MySQL on omni-docker01 \(Omni POS at the AMR location\) entered a crash loop after this morning's automatic update bumped MySQL from 8.4.8 to 8.4.9. Omni POS and menu services were unavailable from approximately 07:57 until 11:36. Root cause: the MySQL config referenced an orphaned encryption keyring plugin left over from a July 2025 install. The new 8.4.9 binary failed to load that stale plugin and crashed on startup before reaching the database. After five failed restarts, the service gave up. Because the server uses encryption at rest, the obvious quick fix \(removing the bad config line\) would have made the encrypted data unreadable. Identified the correct path instead: migrating to MySQL's supported replacement keyring component, which uses the same on-disk format so no data loss or re-encryption is required. Engagement was read-only diagnostics on our side. Walked Kevin Adams \(Omni's server lead\) through the root cause and remediation plan. Kevin applied the migration during the incident, preserved all encrypted tables, and confirmed resolution at 11:36 AM. Also audited the server's automatic-update policy and found it would likely trigger the same class of failure on future updates. Drafted a configuration override to address that. Deliverables: full migration runbook, single-page remediation cheatsheet, and a self-contained incident writeup in the shared OMNI\_Docs vault for the Omni team. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 2 | 41116 | BMS | OMNI | fdrewett | 6/3 | 1:00 pm | 2:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76672 | Interview with Dan with a potential new tech | 0 | Interview with Oscar | 0 | |||||||
| 3 | 41122 | BMS | OMNI | fdrewett | 6/4 | 10:00 am | 12:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76673 | Weekly Meeting | 0 | weekly meeting and working with Kevin on activating the php storm licenses | 0 | |||||||
| 4 | 41651 | BMS | OMNI | fdrewett | 6/11 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | weekly meeting | 0 | |||||||
| 5 | 41424 | BMS | OMNI | fdrewett | 6/15 | 11:30 am | 3:00 pm | 3.50 | 3.50 | 0 | 437.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77010 | OMNI Pen Testing | 0 | Session with Jacob and review afterwards | 0 | |||||||
| 6 | 41608 | BMS | OMNI | fdrewett | 6/16 | 9:00 am | 12:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | working with Todd on the initial configuration of the computers for Encino | 0 | |||||||
| 7 | 41622 | BMS | OMNI | fdrewett | 6/17 | 2:00 pm | 5:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | troubleshooting the id scanner and connecting the computers to the new zerotier network | 0 | |||||||
| 8 | 41609 | BMS | OMNI | fdrewett | 6/18 | 8:00 am | 10:00 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77010 | OMNI Pen Testing | 0 | working with Jacob on the pentest | 0 | |||||||
| 9 | 41610 | BMS | OMNI | fdrewett | 6/18 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 1 | 7/26 CS duplicate notes not an issue here | weekly meeting | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | ||||
| 10 | 41611 | BMS | OMNI | fdrewett | 6/18 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | working with Tokenworks on the error with the id scanner | 0 | |||||||
| 11 | 42055 | BMS | OMNI | fdrewett | 6/23 | 10:00 am | 11:30 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | Long call with Tokenworks, working on getting the ID Wedge software installed. We're getting an error in the device manager, and they needed to get their engineering team involved. Something to do with the USB ID on the device. Needed to do a full scrub and reinstall. | 0 | |||||||
| 12 | 42051 | BMS | OMNI | fdrewett | 6/24 | 1:00 pm | 2:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 77009 | Encino Metals Time Tracking | 0 | Packed up and labeled all the equipment for Encino Metals into two large black bins and re-boxed the computers. Everything is labeled and ready to go. Spoke to Dan. Fernando is going to pick it up on Monday, July 6. | 0 | |||||||
| 13 | 42045 | BMS | OMNI | fdrewett | 6/25 | 11:00 am | 11:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78828 | OMNI Weekly Meeting | 1 | 7/26 CS duplicate notes not an issue here | weekly meeting | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes |
Legend:
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Tickets with over 5 hours in the current view (2)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 11.50 | 77009 | OMNI | Encino Metals Time Tracking |
| 5.50 | 77010 | OMNI | OMNI Pen Testing |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Duplicate notes | 2 |
| Total | 2 | |
Notices
| Field | Message | Count |
|---|---|---|
| Notes | Notes longer than 500 characters | 1 |
| Total | 1 | |