Home»Time Entries Audit loading ... generated 8/7/2026 at 3:43:42 pm took 0.56 seconds version: 5436fa4 helpers: v2
Territory: BMS Dates: 7/1/26 to 7/31/26 Company: NMLGL [x] Ticket: all User: all Type: all Role: Standard Technician [x] Bill: all Timesheet: 6/29 7/6 7/13 7/20 7/27 [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 92% (12 of 13)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 42965 | BMS | NMLGL | ggonzales | 7/22 | 3:06 pm | 3:10 pm | 0.07 | 0.25 | 0 | 31.25 | IDK | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79625 | New voicemail from (717) 798-6039 | 0 | 8/6 CS ASK FD - work type? | Steps taken: * Triaged ticket and notified Frank Next Steps: * Assist with issue | 2 | Errors: Audit Done: Audit incomplete, Work Type: Work Type = 'IDK' | Audit Done: Audit incomplete, Work Type: Work Type = 'IDK' | ||||
| 2 | 42860 | BMS | NMLGL | rclingan | 7/20 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | Cleanup printer/scanner mappings for both offices | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 3 | 42861 | BMS | NMLGL | rclingan | 7/20 | 9:00 am | 9:12 am | 0.20 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | travel to osuna office to assist mac users connecting to new shares and troubleshoot any other problems. | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Type: Multiple travel entries for tech, date, company | Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Type: Multiple travel entries for tech, date, company | ||||
| 4 | 42862 | BMS | NMLGL | rclingan | 7/20 | 9:12 am | 9:45 am | 0.55 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | Assisted users with new drive maps | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 5 | 42863 | BMS | NMLGL | rclingan | 7/20 | 9:45 am | 10:00 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | travel to indian school office | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Type: Multiple travel entries for tech, date, company | Board: Board not 'Help Desk' or 'Help Desk 2.1', Work Type: Multiple travel entries for tech, date, company | ||||
| 6 | 42864 | BMS | NMLGL | rclingan | 7/20 | 10:00 am | 10:43 am | 0.72 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | assist users with connecting to shared drives | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 7 | 42865 | BMS | NMLGL | rclingan | 7/20 | 3:37 pm | 3:42 pm | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | assist carmela with connecting to drives | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 8 | 42877 | BMS | NMLGL | rclingan | 7/20 | 4:26 pm | 4:56 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | work with ken to reconnect to shared drives checked out outlook issue | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 9 | 42929 | BMS | NMLGL | rclingan | 7/21 | 8:00 am | 8:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | assist users that did not save credentials yesterday connecting to new nas. checked to ensure save credentials is turned on. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 10 | 42886 | BMS | NMLGL | rclingan | 7/21 | 10:15 am | 10:23 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79573 | New voicemail from (505) 350-8661 | 0 | assist kimberly with accessing the new shared drives on windows pc | 0 | |||||||
| 11 | 42937 | BMS | NMLGL | rclingan | 7/21 | 3:51 pm | 4:04 pm | 0.22 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | travel to osuna office for onsite visit to fix scanning | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 12 | 42938 | BMS | NMLGL | rclingan | 7/21 | 4:04 pm | 4:21 pm | 0.28 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | troubleshoot issues with scans authentication error with all address book entries re-enter credentials and scans go through - tested with several different address book entries | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 13 | 42939 | BMS | NMLGL | rclingan | 7/21 | 5:00 pm | 5:45 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | updated remaining credentials for all scan entries cleaned up ADUC - created service accounts group in NML forest moved service accounts there | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 14 | 42940 | BMS | NMLGL | rclingan | 7/21 | 5:45 pm | 6:30 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/20 | Projects | Open | Open | 73812 | cleanup of old shares, isci mappings, etc | 1 | 8/6 CS board ok | Fix backups for server, remove old shares locations setup new locations for backup remove iscsi mappings disconnected from server NAS HOLDS 2x8tb HDD 2x4tb SSD need to check smart data etc Server has additional drive that may be reusable - if not DoD wipe and recycle. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | ||||
| 15 | 42924 | BMS | NMLGL | rclingan | 7/22 | 8:15 am | 8:45 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | Scheduled | 79610 | Figure out a better remote video viewing solution | 0 | verify speed of all connections for laptop, vpn, nas etc and look at where the bottleneck is for video viewing. upload speed at office is only 100mb/s when trying to view these multigig videos it is not sustainable over a remote connection. alternatively we need to have a view station at the office to be remoted into. | 0 | |||||||
| 16 | 42926 | BMS | NMLGL | rclingan | 7/22 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79613 | pdf preview broken after file changes | 0 | verify issue is security related, add nas to trusted sites in internet options. | 0 | |||||||
| 17 | 42990 | BMS | NMLGL | rclingan | 7/23 | 8:20 am | 9:31 am | 1.18 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79658 | Fw: New Matter: Caitlin Ashton v. Dona Ana County BCC (314) | 0 | search for file and attempt restore, restores being blocked by the current backup process. found file and moved back to original location. | 0 | |||||||
| 18 | 43003 | BMS | NMLGL | rclingan | 7/23 | 9:31 am | 12:30 pm | 2.98 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79657 | Fw: Possible email hack | 0 | work on auditing extent of breach and cleaning up account document findings create draft email to send to recipients of breach talk with cyber carrier about consultation | 0 | |||||||
| 19 | 43007 | BMS | NMLGL | rclingan | 7/23 | 1:00 pm | 1:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79657 | Fw: Possible email hack | 0 | Meeting with insurance carriers | 0 |
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 6.50 | 73812 | NMLGL | cleanup of old shares, isci mappings, etc |
Errors
| Field | Message | Count |
|---|---|---|
| Audit Done | Audit incomplete | 1 |
| Work Type | Work Type = 'IDK' | 1 |
| Total | 2 | |
Notices
| Field | Message | Count |
|---|---|---|
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 12 |
| Work Type | Multiple travel entries for tech, date, company | 2 |
| Total | 14 | |