Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 9:39:43 pm took 0.41 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Apr 2026 » Company: NMLGL [x] Ticket: all User: all Type: Remote [x] Role: all Bill: all Timesheet: all 3/30 4/6 4/13 4/20 4/27 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 6)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 39094 | BMS | NMLGL | dlovato | 4/21 | 11:05 am | 11:27 am | 0.37 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74538 | Ediscovery Help | 0 | * Called Giovanna * She has approximately 5,000 emails to review * It doesn't sound like searching or redaction will be needed, thus higher tier eDiscovery tools aren't needed * Recommended reviewing with a software called PST Viewer Pro * It can be set up to have a 15 day trial. * She is currently in the middle of a project but will reach out when she's ready to proceed * Download link: [Pst Viewer Pro|Outlook email viewer](https://www.pstviewer.com/) | 0 | |||||||
| 2 | 39252 | BMS | NMLGL | dlovato | 4/23 | 2:57 pm | 3:27 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74755 | Nm local government law - Lisa page outlook issues and c drive full | 0 | * Contacted Lisa * Ran WinDirStat * Found a ~65GB file at C:\\ProgramData\\Microsoft\\Windows\\CapabilityAccessManager\\ * Researched and it is safe to delete * Stopped Capability Access Manager service * Deleted file * Restarted Service * Lisa will reach out if issue returns * Closing ticket | 0 | |||||||
| 3 | 38899 | BMS | NMLGL | fdrewett | 4/16 | 12:30 pm | 1:15 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74377 | Randall Van Vleck server access | 0 | worked with Randell on reconfiguring the vpn on his mac | 0 | |||||||
| 4 | 39578 | BMS | NMLGL | mleasure | 4/30 | 2:32 pm | 3:01 pm | 0.48 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75208 | issue is for michel with accessing printer? | 0 | Got information from Ryan and called to work on the issue. Called and front desk lady said it was no longer an issue. | 0 | |||||||
| 5 | 38199 | BMS | NMLGL | rclingan | 4/6 | 10:14 am | 11:00 am | 0.77 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/6 | Projects | ReadyToBill | >Closed | 73802 | Order NAS Hardware | 0 | worked on gathering items into shopping carts to order. adjusted items for out of stock items. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 6 | 38206 | BMS | NMLGL | rclingan | 4/6 | 1:21 pm | 2:01 pm | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/6 | Projects | ReadyToBill | >Closed | 73802 | Order NAS Hardware | 0 | order parts for nas varied ETA latest currently known eta 4/20/26 | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 7 | 38226 | BMS | NMLGL | rclingan | 4/6 | 3:01 pm | 4:01 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73604 | Laptop Request for Trial | 0 | initial provision of device. | 0 | |||||||
| 8 | 38683 | BMS | NMLGL | rclingan | 4/14 | 12:00 pm | 12:10 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 73604 | Laptop Request for Trial | 0 | spoke with giovanna about the laptop, the trial has been moved from may to august. will reach out to Nick about what the next steps for this laptop are. | 0 | |||||||
| 9 | 38689 | BMS | NMLGL | rclingan | 4/14 | 12:11 pm | 12:26 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74213 | NMLGL - Charles email issues on iphone. | 0 | reached out to charles regarding email issues | 0 | |||||||
| 10 | 38857 | BMS | NMLGL | rclingan | 4/16 | 9:00 am | 9:55 am | 0.92 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 73604 | Laptop Request for Trial | 0 | continued setup of laptop start installation of control center for dvt file playback install open vpn and create profile connect to server and map network drives | 0 | |||||||
| 11 | 38871 | BMS | NMLGL | rclingan | 4/16 | 10:15 am | 1:29 pm | 3.23 | 3.25 | 0 | 406.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 73604 | Laptop Request for Trial | 0 | worked to install control center and verify functionality. in order for it to install correctly i needed to turn off core isolation and windows firewall as well as grab a copy of crystal reports separately, then uninstall and reinstall the program. copied a dvt file from server and tested functionality. dropped off laptop with Nick and verified he is good to go. | 0 | |||||||
| 12 | 38870 | BMS | NMLGL | rclingan | 4/16 | 1:29 pm | 1:33 pm | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74383 | A few issues at the Osuna NMLGL office | 0 | The server is currently low on space and we are in the process of building an entirely new one. Once this is deployed we will work with you all to move the files over onto the new server. It sounds like Debbie is in urgent need of assistance, is there a time this afternoon that we can get on her computer and check it out? | 0 | |||||||
| 13 | 38951 | BMS | NMLGL | rclingan | 4/17 | 11:26 am | 11:51 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74436 | Susan issues when connected to VPN | 0 | worked with susan to resolve her network issues by replacing the vpn configuration profile. | 0 | |||||||
| 14 | 39045 | BMS | NMLGL | rclingan | 4/17 | 3:30 pm | 4:30 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Projects | ReadyToBill | >Closed | 73803 | Assemble Hardware | 0 | begin assembly | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 15 | 39044 | BMS | NMLGL | rclingan | 4/20 | 9:35 am | 10:45 am | 1.17 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 4/20 | Projects | ReadyToBill | >Closed | 73803 | Assemble Hardware | 0 | finish assembly of hardware | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 16 | 39349 | BMS | NMLGL | rclingan | 4/24 | 8:00 am | 11:00 am | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 4/20 | Projects | ReadyToBill | >Closed | 73804 | Install and Configure Truenas | 0 | Work to install and setup truenas raidz2 \(2 parity drives\) 54Tib usable 2 2tb ssd's for l2arc cache \( no data loss if there is a drive failure, used to speed up reads/writes/searches\) check out backup options or if we just need to setup a backup vm - likely will setup a vm with the smb shares and back this up test memory, and smart information for all drives everything passes all tests. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 17 | 39356 | BMS | NMLGL | rclingan | 4/24 | 1:30 pm | 3:00 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/20 | Projects | ReadyToBill | >Closed | 73804 | Install and Configure Truenas | 0 | configure network settings for nas look at truenas connect options for remote monitoring of nas load up in car with all necessary equipment and prepare for onsite delivery and installation for continued setup. | 2 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes); Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Work Type: Possible onsite/remote mismatch (work type vs notes) | Board: Board not 'Help Desk' or 'Help Desk 2.1' |
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 5.50 | 73604 | NMLGL | Laptop Request for Trial |
Warnings
| Field | Message | Count |
|---|---|---|
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 6 |
| Total | 6 | |