Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 10:24:20 pm took 1.44 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Apr 2026 » Company: NMFFL [x] Ticket: all User: all Type: Remote [x] Role: all Bill: all Timesheet: all 3/30 4/6 4/13 4/20 4/27 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 1)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 39571 | BMS | NMFFL | mleasure | 4/30 | 1:00 pm | 1:31 pm | 0.52 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75205 | Issues with Chrome | 0 | Issue: User reported Chrome running slow, pages hanging/spinning. Troubleshooting: Tested in incognito and other Chrome profiles – no issues there. Findings: Problem isolated to one Chrome profile. Resolution: Rebuilt the affected profile \(renamed default.old\), had user sign back in. Result: Chrome performance back to normal. | 0 | |||||||
| 2 | 38162 | BMS | NMFFL | rclingan | 4/2 | 10:00 am | 11:25 am | 1.42 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | work on intune setup | 0 | |||||||
| 3 | 38163 | BMS | NMFFL | rclingan | 4/2 | 11:39 am | 12:15 pm | 0.60 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | continued setup of intune for macs | 0 | |||||||
| 4 | 38165 | BMS | NMFFL | rclingan | 4/2 | 2:00 pm | 4:30 pm | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | continued setup of intune for macs setup of company portal provisioning to allow for download of applications purchased through the volume purchasing program | 0 | |||||||
| 5 | 38433 | BMS | NMFFL | rclingan | 4/9 | 12:00 pm | 12:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 74032 | issue with adding a stamp file | 0 | fix kats stamp in adobe remove extra copies scale image size down to proper stamp size test stamp in documents | 0 | |||||||
| 6 | 38459 | BMS | NMFFL | rclingan | 4/9 | 3:30 pm | 4:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73915 | Potentially fried laptops | 0 | tore down laptops to verify for damage and check if usbc are on separate board or motherboard, they are both on motherboard. looking into warranty for thinkpad laptop. reset cmos on both laptops multiple times thinkpad showed signs of life, after resets and repair it appears fully functional now. Laptop is charging. yoga laptop is not showing any signs of life. | 0 | |||||||
| 7 | 38502 | BMS | NMFFL | rclingan | 4/10 | 9:52 am | 10:03 am | 0.18 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73915 | Potentially fried laptops | 0 | dropped off laptops with alan | 0 | |||||||
| 8 | 38532 | BMS | NMFFL | rclingan | 4/10 | 1:11 pm | 3:14 pm | 2.05 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | Finish setup of collette macbook in the apple business account and intune | 0 | |||||||
| 9 | 38592 | BMS | NMFFL | rclingan | 4/13 | 11:25 am | 12:24 pm | 0.98 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | worked to add remaining needs to macbook emails, box drive, clio drive etc. | 0 | |||||||
| 10 | 38713 | BMS | NMFFL | rclingan | 4/14 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74211 | Fw: Proposal Meeting: NM Financial and Family Law meeting with SEGRA | 0 | Ring network vs lateral Dual uplinks 645 xfinity internet 775 xfinity voice Extension from 2nd floor for internet no equipment in closet 100 Mb/s 575 200 Mb/s 650 36 Month Terms 1 static fiber Call pricing 305 monthly One time 245 10 handsets 2 trio handsets 1 911 fee 880 total monthly w/ 575 monthly network costs 955 total w/200 mb/s service UCAS integrated to teams potentially in the future Main advantage will be the ability to set and change hunt groups extensions forwards etc without getting support involved through Sky voice administration interface | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 11 | 38717 | BMS | NMFFL | rclingan | 4/14 | 3:00 pm | 3:22 pm | 0.37 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74224 | Network Upgrades | 0 | Spoke with elizabeth regarding the proposal to upgrade the network while we install new service. We would like to replace the sonicwall with a Cloud Gateway Fiber, the 2 switches with 1 Pro Max 48 PoE and the 4 access points with 2 Pro 7 XGS access points. | 0 | |||||||
| 12 | 38796 | BMS | NMFFL | rclingan | 4/15 | 11:27 am | 12:38 pm | 1.18 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74323 | Canva Subscription issue | 0 | Work on getting canva subscription, added shared payment method to apple business account. Setup canva team account and invite collette as a member In-App purchases are not supported with ABM/VPP licenses created scribe guide and shared with collette on how she can add application licenses herself. | 0 | |||||||
| 13 | 39043 | BMS | NMFFL | rclingan | 4/20 | 9:20 am | 9:35 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74514 | Phone issues | 0 | worked with elizabeth and suzette to power cycle fiber modem, pbx and switches | 0 | |||||||
| 14 | 39126 | BMS | NMFFL | rclingan | 4/21 | 2:00 pm | 2:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74224 | Network Upgrades | 0 | follow up meeting with segra to confirm details for ISP transition and phones | 0 | |||||||
| 15 | 39444 | BMS | NMFFL | rclingan | 4/28 | 11:00 am | 12:30 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 74903 | Loni returning - need to setup accounts and laptop | 0 | Setup laptop for user install box and office products adobe etc relicense mailbox and reset password | 0 |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 8.00 | 72789 | NMFFL | apple business setup |
Notices
| Field | Message | Count |
|---|---|---|
| Notes | Notes longer than 500 characters | 1 |
| Total | 1 | |