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Territory: BMS Dates: 7/1/26 to 7/31/26 Company: JGCPA [x] Ticket: all User: rclingan [x] Type: Remote [x] Role: all Bill: all Timesheet: all  6/29 7/6 7/13 7/20 7/27 Board: all Entry Status: all Ticket Status: all Issue: all [reset]

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 42327 BMS JGCPA rclingan 7/9 8:15 am 8:30 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 7/6 Help Desk 2.1 Open -Closed 79085 Christina WFH setup for new pc 0 worked with christina to get new desktop setup at old address and remote desktop turned on ensured connection from christina wfh pc. 0
2 42522 BMS JGCPA rclingan 7/13 8:30 am 8:48 am 0.30 0.50 0 62.50 Remote Standard Technician Billable 7/13 Help Desk 2.1 PendingApproval Open 77102 Storage full 0 assist parilee with email setup on new computer, she did not remember new email password. reset password, sign in and download applications for classic outlook, setup outlook. 0
3 42927 BMS JGCPA rclingan 7/21 11:00 am 11:15 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 7/20 Help Desk 2.1 Open -Closed 79576 Retrieve a file 0 spoke to parilee about this, we have a backup of the database but the individual data is not exposed in that database. We requested that she reach out to the vendor support to see what the best course of action is here. 0

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