Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:39:53 pm took 0.89 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: JGCPA [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 6/1 6/8 6/15 6/22 6/29 Board: all Entry Status: Billed [x] Ticket Status: all Issue: all [reset] Progress: 0% (0 of 1)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 41547 | BMS | JGCPA | ggonzales | 6/18 | 2:05 pm | 2:42 pm | 0.62 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | Steps taken: * Reached out * Assisted with clearing up disk space but it will not be a permanent solution * Consulted team Next Steps: * Reach back out with recommendation | 0 | |||||||
| 2 | 41971 | BMS | JGCPA | ggonzales | 6/30 | 8:03 am | 8:17 am | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78780 | Qr code | 0 | Good morning Amy, Thank you for submitting this request. We have made some adjustments on our end. Please go through the setup like you have been and it should work now. If you have any questions responding to this email gets me directly. Have a great day! | 0 | |||||||
| 3 | 41972 | BMS | JGCPA | ggonzales | 6/30 | 8:18 am | 8:19 am | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78780 | Qr code | 0 | Steps taken: * Logged into admin account * Reset Auth method * Reached out to client * Marking ticket as complete Next Steps: | 0 | |||||||
| 4 | 41071 | BMS | JGCPA | rclingan | 6/5 | 10:10 am | 10:52 am | 0.70 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76567 | No Subject | 0 | download folder Uploaded folder to files.blackmoon.systems for easy sharing as file is 1.1gb created public link and sent to amy. | 0 | |||||||
| 5 | 41070 | BMS | JGCPA | rclingan | 6/5 | 10:13 am | 10:23 am | 0.17 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | NoCharge | 6/1 | Help Desk 2.1 | Billed | -Closed | 76567 | No Subject | 0 | Hi Amy, I will download the entirety of the OMG-Amy folder from your onedrive and zip it up and send it over. This wont have any changes you made after the first time we got you access back to these files. | 0 | |||||||
| 6 | 41575 | BMS | JGCPA | rclingan | 6/19 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | Begin wipe and reprovision of newer desktop for user. | 0 | |||||||
| 7 | 42025 | BMS | JGCPA | rclingan | 6/23 | 8:00 am | 10:00 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | Work wiping and reloading machines to prepare for setup | 0 | |||||||
| 8 | 41964 | BMS | JGCPA | rclingan | 6/29 | 3:38 pm | 3:48 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | spoke with christina and scheduled time for onsite visit to start replacement process of desktops. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 9 | 41965 | BMS | JGCPA | rclingan | 6/29 | 3:55 pm | 4:02 pm | 0.12 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78774 | Front Desk Phone Not Working | 0 | its showing as having dnd enabled on the backend here, can you dial \*79 and see if that fixes it. | 0 | |||||||
| 10 | 41986 | BMS | JGCPA | rclingan | 6/30 | 8:57 am | 9:13 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | travel for onsite visit. | 0 | |||||||
| 11 | 41987 | BMS | JGCPA | rclingan | 6/30 | 9:13 am | 9:31 am | 0.30 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | setup desktops in closet to prepare final setup. removed 3 old desktops that were no longer in use. | 0 | |||||||
| 12 | 41985 | BMS | JGCPA | rclingan | 6/30 | 9:31 am | 11:15 am | 1.73 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | Open | 77102 | Storage full | 0 | begin final setup for machines, walk through setup of parilee, angelica and christina machine. | 0 |
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 6.25 | 77102 | JGCPA | Storage full |
Warnings
| Field | Message | Count |
|---|---|---|
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 1 | |