Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 8:36:21 pm took 0.60 seconds version: b85cbb8 helpers: v1
Territory: BMS Month: « Jun 2026 » Company: IC [x] Ticket: all User: all Type: Remote [x] Role: all Bill: all Timesheet: all 6/1 6/8 6/15 6/22 6/29 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 100% (2 of 2)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 41643 | BMS | IC | fdrewett | 6/8 | 7:00 am | 7:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76669 | VPN Issues - Amanda WFH | 0 | helped amanda with her vpn issues | 0 | |||||||
| 2 | 41350 | BMS | IC | fdrewett | 6/15 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76950 | Speaker and Camera | 0 | remoted with Amanda and found that she was trying to teams from the remote desktop. She needs to remote from the local computer. Walked her through it and made a couple test calls. we are good. | 0 | |||||||
| 3 | 41462 | BMS | IC | fdrewett | 6/16 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77032 | Lisa - Access to Ninja and Teams Messaging to insighnm.com | 1 | 7/26 CS long notes ok | Call with Lisa McClaren ∙ Frank Drewett answered June 16, 2026, 3:00 PM Call summary ∙ Lisa is trying to regain access to Ninja but has not received a response to her help request. ∙ Frank is troubleshooting Lisa's access issues and decides to resend the invitation to Ninja. ∙ Lisa needs to be able to use Teams with Amanda but is currently unable to call anyone at Insight through Teams due to email disconnection. ∙ They discuss settings related to Microsoft Teams and external communication limitations between their organizations. ∙ Frank suspects that Lisa's domain needs to be whitelisted to enable communication with Insight users. ∙ Frank agrees to reach out to Damien for confirmation on the necessary settings and whitelisting. Next steps ∙ Frank will resend the invitation for Ninja access to Lisa. - Done - She has access to Ninja. ∙ Frank will check the settings for Teams communication and whitelisting for Lisa's domain. - From what I can see, there are no restrictions for external communications between Teams tenants. ∙ Lisa will send an email to Damien to request confirmation on the changes needed for Ninja Access ∙ Frank is waiting on Damien to verify Lisa's access to all the machines in Ninja | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 4 | 41262 | BMS | IC | ggonzales | 6/11 | 10:47 am | 11:35 am | 0.80 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76802 | Setup Laptop RDP | 0 | Steps taken: * Assisted user get setup with zero tier for access the server with his desktop * Attempt at setting up RDP to that desktop but will need to consult the team Next Steps: * Reach back out with setup | 0 | |||||||
| 5 | 40929 | BMS | IC | rclingan | 6/2 | 4:30 pm | 4:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 76487 | VPN for Amanda Garcia on desktop to take it to work from home | 0 | Create VPN user and setup open vpn on amanda desktop. | 0 | |||||||
| 6 | 40934 | BMS | IC | rclingan | 6/3 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Begin wipe/reprovision of Ray laptop to set it up for Tommy. | 0 | |||||||
| 7 | 41010 | BMS | IC | rclingan | 6/3 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/1 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | setup laptop after wipe for tommy. | 0 | |||||||
| 8 | 41171 | BMS | IC | rclingan | 6/8 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76669 | VPN Issues - Amanda WFH | 0 | setup desktop for amanda to take home to rdp with. | 0 | |||||||
| 9 | 41137 | BMS | IC | rclingan | 6/8 | 9:21 am | 10:10 am | 0.82 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76680 | printers not working after old dc shutdown | 0 | created script to detect old deployed printers, remove them and add the new version of printer. deployed to all devices | 0 | |||||||
| 10 | 41139 | BMS | IC | rclingan | 6/8 | 10:35 am | 10:56 am | 0.35 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76680 | printers not working after old dc shutdown | 0 | continued work on printers. Script not working still, users will remove and readd printers. | 0 | |||||||
| 11 | 41172 | BMS | IC | rclingan | 6/8 | 10:56 am | 12:00 pm | 1.07 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | setup laptop with vpn for tommy and ensure everything else is ready to go. | 0 | |||||||
| 12 | 41357 | BMS | IC | rclingan | 6/9 | 8:30 am | 2:30 pm | 6.00 | 6.00 | 0 | 750.00 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76963 | Damian Continued issues with email | 1 | 7/26 CS long notes ok | Troubleshoot issues with damian emails. 95gb in mailbox currently, 80gb in in-place archive 175gb total. owa and current desktop application are both trying to sync over 75gb of mail each time they load. this is causing major issues. Set archive policy down to 1 year from 2 years. begin autoarchive in background via powershell rebuild outlook desktop profile while only syncing 6 months of mail. Verify all mail syncs down and double check performance of email. mail sending and receiving as expected now - outlook opens in a reasonable time period need to double check the status of archive in a few days. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 13 | 41265 | BMS | IC | rclingan | 6/11 | 12:25 pm | 12:40 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76808 | Helen Payroll drive access request | 0 | Added Helen to payroll drive access group. Mapped payroll drive as P:\\ on Helen machine. | 0 | |||||||
| 14 | 41305 | BMS | IC | rclingan | 6/12 | 11:34 am | 12:09 pm | 0.58 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/8 | Help Desk 2.1 | Billed | -Closed | 76894 | Insight Admin permission issues | 0 | worked with courtney to get her access to the documents she needed. need to investigate issue with insightadmin account permissions. permissions and drive maps were stale from pre-migration of domain controller. updated group policy on account and signed out and back in to check drive maps and permissions. | 0 | |||||||
| 15 | 41353 | BMS | IC | rclingan | 6/15 | 8:30 am | 8:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 76894 | Insight Admin permission issues | 0 | Double check permissions and added domain admins to drives that courtney was still missing. | 0 | |||||||
| 16 | 41429 | BMS | IC | rclingan | 6/16 | 8:15 am | 10:15 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | remove old user data update to latest version of windows and all applications remove old software setup account for ramon on server and vpn add 8 gb stick of ram to laptop to bring it to 16gb total. | 0 | |||||||
| 17 | 41500 | BMS | IC | rclingan | 6/17 | 10:45 am | 11:30 am | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77068 | Fw: Sage Issues | 0 | restarted sage 100 hosting framework service as this handles rpc calls. Verify ping to device and all other services are working. test from amanda pc restart SQL server on sage server after coordinating with other sage users test application and it seems much more responsive now. | 0 | |||||||
| 18 | 41580 | BMS | IC | rclingan | 6/19 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/15 | Help Desk 2.1 | Billed | -Closed | 77162 | Amanda home printer issue with RDP | 0 | remote in with amanda and install printer drivers verify remote printing is working properly. add teams to taskbar on local desktop for joining meetings easily. | 0 | |||||||
| 19 | 41848 | BMS | IC | rclingan | 6/26 | 8:00 am | 8:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/22 | Help Desk 2.1 | Billed | -Closed | 78689 | Training user creation on spare desktop | 0 | added training user to computer and ensured the user does not have access to server. | 0 | |||||||
| 20 | 41913 | BMS | IC | rclingan | 6/29 | 9:25 am | 9:55 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | Billed | -Closed | 78743 | 628 Industrial Ricoh printer settings | 0 | Fixed printer driver settings on angelo laptop and desktop while on laptop also fixed scans and company drives and exported bluebeam preferences. install bluebeam on desktop and import preferences from laptop. | 0 |
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 6.00 | 76963 | IC | Damian Continued issues with email |
Notices
| Field | Message | Count |
|---|---|---|
| Notes | Notes longer than 500 characters | 2 |
| Total | 2 | |