Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 10:24:04 pm took 0.73 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Apr 2026 » Company: IC [x] Ticket: all User: all Type: Remote [x] Role: all Bill: all Timesheet: all 3/30 4/6 4/13 4/20 4/27 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 13)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 38034 | BMS | IC | fdrewett | 4/2 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73588 | ISP - Internet Down | 0 | Call with Courtney to get DJ's shares reconnected. | 0 | |||||||
| 2 | 38810 | BMS | IC | fdrewett | 4/15 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74333 | File explorer Issues | 0 | The issue was caused by the group policy for the drive maps replacing rather than updating the current map | 0 | |||||||
| 3 | 38817 | BMS | IC | fdrewett | 4/15 | 2:00 pm | 4:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 4/13 | Projects | ReadyToBill | >Closed | 74350 | DCPROMO | 0 | DC promotion of INSIGHT-DC01 \(192.168.0.7\) as additional domain controller for Insight.local was hanging during initial replication pull from InsightPDC \(192.168.0.2\). Root cause was a broken secure channel \(Error 1749 — "The security context is invalid"\) combined with stale registry and database artifacts from the failed promotion attempt. Resolved by cleaning up the failed promotion state, unjoining/rejoining the domain with a fresh computer account, and re-running the DC promotion. Promotion completed successfully. Post-promotion verification passed — AD replication healthy across all partitions, DNS zones and SRV records confirmed, DC01 is ready for client DNS cutover. **Remaining:** * Transfer FSMO roles from InsightPDC to INSIGHT-DC01 * Update DHCP/static DNS to point clients to DC01 * Verify SYSVOL replication * Activate Windows license \(113 days remaining\) * Monitor replication 24–48 hrs, then demote/decommission InsightPDC | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | |||||
| 4 | 38895 | BMS | IC | fdrewett | 4/16 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74270 | Damian Continued Email Issues | 0 | reviewed the situation with Damians email and sent an email with recommendations to Courtney | 0 | |||||||
| 5 | 39081 | BMS | IC | fdrewett | 4/21 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74575 | Missing Files on the server | 0 | remoted in and copied over the data from the "archive folder" from before the move to the new file share | 0 | |||||||
| 6 | 39114 | BMS | IC | fdrewett | 4/21 | 3:15 pm | 4:15 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/20 | Projects | ReadyToBill | In Progress | 73520 | Update Static DNS References | 0 | Cleaned up the dns entries on the workstations with static ip addresses | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 7 | 37972 | BMS | IC | mleasure | 4/1 | 12:50 pm | 2:00 pm | 1.17 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 3/30 | Projects | ReadyToBill | >Closed | 73512 | Audit SBS Server Roles | 0 | \*\*Audit SBS Server Roles – InsightPDC\*\* Completed audit of installed roles and services on existing SBS server \(InsightPDC\). \*\*Installed Roles Identified:\*\* \* Active Directory Domain Services \(AD DS\) \* DNS Server \* DHCP Server \(scope inactive\) \* File Services \(File Server, DFS Namespace, BranchCache\) \* Print Services \(multiple shared printers\) \* Windows Server Backup \*\*Additional Components:\*\* \* SMBv1 enabled \(client and server\) \* PowerShell 2.0 engine present \* Group Policy Management installed \*\*Service Summary:\*\* \* Server is functioning as: \* Domain Controller \* DNS Server \* Legacy File Server \(usage unconfirmed\) \* Print Server \* DHCP role present but appears inactive on this server \*\*Notes:\*\* \* DFS role installed but no namespaces configured \* Presence of legacy components \(SMBv1, PSv2\) noted for cleanup post-migration | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | |||||
| 8 | 37975 | BMS | IC | mleasure | 4/1 | 2:01 pm | 2:21 pm | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Projects | ReadyToBill | >Closed | 73513 | Document Current Domain Configuration | 0 | \*\*Document Current Domain Configuration – Insight.local\*\* Captured baseline snapshot of Active Directory environment prior to migration. --- \*\*Domain Overview:\*\* \* Domain Name: Insight.local \* Domain Controllers: \* InsightPDC \(Primary\) \* InsightBDC \(Secondary\) --- \*\*FSMO Roles:\*\* \(All roles currently held by InsightPDC\) \* Schema Master \* Domain Naming Master \* PDC Emulator \* RID Master \* Infrastructure Master --- \*\*AD Sites and Subnets:\*\* \* Site: Default-First-Site-Name \* No custom AD subnets configured \* All domain controllers reside in the default site --- \*\*DNS Configuration:\*\* \* AD-integrated zones: \* Insight.local \* \_msdcs.Insight.local \* Reverse lookup zone configured \(192.168.0.x\) \* DNS server in use: 192.168.0.2 \(InsightPDC\) \* DNS records/zones reviewed \(export pending or completed per project requirements\) --- \*\*DHCP Configuration:\*\* \* Scope: 192.168.0.0/24 \(inactive on InsightPDC\) \* Authorized DHCP servers: \* 192.168.0.2 \(InsightPDC\) \* 192.168.0.24 \(InsightBDC – likely active DHCP server\) \* DHCP options configured: \* Router: 192.168.0.1 \* DNS: 192.168.0.2 \* Domain: Insight.local \* No DHCP reservations found on InsightPDC --- \*\*File Services:\*\* \* Legacy share structure present on InsightPDC \(E:\\File Shares\) \* Evidence suggests partial migration or remapping already performed \* Active usage of this server as file server requires validation --- \*\*Print Services:\*\* \* Shared printers hosted on InsightPDC \(HP DesignJet, Ricoh devices\) --- \*\*Domain / Forest Functional Levels:\*\* \* Domain Functional Level: Windows2012Domain \* Forest Functional Level: Windows2012Forest --- \*\*General Notes:\*\* \* Environment appears mid-transition \(file services partially migrated\) \* InsightPDC remains critical infrastructure due to FSMO role ownership \* Snapshot captured prior to migration changes; supporting data to be stored in project documentation | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | |||||
| 9 | 37976 | BMS | IC | mleasure | 4/1 | 2:21 pm | 2:51 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Projects | ReadyToBill | >Closed | 73514 | GPO Review | 0 | \*\*GPO Audit – SBS Migration Review\*\* Completed initial review and backup of Group Policy Objects. \*\*Actions Completed:\*\* \* All GPOs backed up successfully \* GPO list and XML report generated for review --- \*\*Findings:\*\* \*\*SBS-Specific Policies Identified:\*\* \* SBS Group Policy Security Templates \(disabled\) \* SBS Group Policy Folder Redirection \*\*File / User Dependency Policies:\*\* \* Folder Redirection policy present \(high impact\) \* Drive Maps GPO present \* Likely contains references to legacy file server paths \*\*Print Deployment Policies:\*\* \* Multiple printer deployment GPOs identified: \* Printers - Map Plotter \* Printers - Color - Allowed Only \* Printers - Black White - Everyone \* Likely dependent on current server hosting print services \*\*General Policies:\*\* \* Internet Security Settings GPO present \(non-SBS, appears standard\) --- \*\*Risk Areas Identified:\*\* \* Folder redirection may reference legacy server paths \* Drive mappings may break after file server migration \* Printer mappings may fail if print services are moved --- \*\*Next Steps:\*\* \* Review folder redirection paths before migration \* Validate drive mappings and update to new file server \* Plan printer migration and update GPO references \* Remove or replace SBS-specific policies post-migration --- \*\*Notes:\*\* \* No changes made during this phase \(discovery only\) \* GPO backup available for rollback if required | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | |||||
| 10 | 38340 | BMS | IC | mleasure | 4/8 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/6 | Projects | ReadyToBill | >Closed | 73513 | Document Current Domain Configuration | 0 | Added some structure to AD. Moved disabled users. Prepped for move | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 11 | 38795 | BMS | IC | mleasure | 4/15 | 10:20 am | 11:59 am | 1.65 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 4/13 | Projects | ReadyToBill | >Closed | 74318 | Join to the Domain | 0 | Began deployment of new domain controller for Insight.local to replace existing DC \(INSIGHTPDC\). Performed pre-deployment health checks on current domain controller: \* Ran dcdiag /v, repadmin /replsummary, and repadmin /showrepl \* Verified no replication errors or critical issues \* Confirmed SYSVOL and DFSR are functioning properly \* Confirmed all FSMO roles currently reside on INSIGHTPDC Prepared new server for domain controller role: \* Assigned static IP configuration \* Configured DNS to point to existing domain controller \* Joined to Insight.local domain Installed Active Directory Domain Services \(AD DS\) role with management tools Initiated promotion to domain controller \(Install-ADDSDomainController\) with DNS and Global Catalog enabled Promotion currently in progress. Post-installation validation and replication checks to follow prior to FSMO role transfer and decommissioning of legacy domain controller. | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | |||||
| 12 | 38820 | BMS | IC | mleasure | 4/15 | 1:00 pm | 1:44 pm | 0.73 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Projects | ReadyToBill | >Closed | 74318 | Join to the Domain | 0 | Troubleshot issues with it getting hung up in the upgrade | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 13 | 38876 | BMS | IC | mleasure | 4/16 | 1:15 pm | 1:29 pm | 0.23 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Projects | ReadyToBill | In Progress | 73518 | Verify AD Replication | 0 | Validated Active Directory replication health following promotion of INSIGHT-DC01. \* Executed repadmin /replsummary and repadmin /showrepl \* Confirmed successful bidirectional replication between INSIGHTPDC and INSIGHT-DC01 \* Observed 0 replication failures across all naming contexts \* Verified both domain controllers are present in Sites and Services and communicating properly \* Confirmed SYSVOL and NETLOGON shares are accessible on INSIGHT-DC01 Replication is currently healthy with no errors. Continued monitoring during transition period. | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | |||||
| 14 | 38877 | BMS | IC | mleasure | 4/16 | 1:30 pm | 2:04 pm | 0.57 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Projects | ReadyToBill | In Progress | 73516 | Transfer FSMO Roles to New DC | 0 | Completed transfer of all FSMO roles from INSIGHTPDC to INSIGHT-DC01. \* Executed Move-ADDirectoryServerOperationMasterRole for all 5 roles \* Verified successful transfer using netdom query fsmo \* Confirmed INSIGHT-DC01 now holds: \* Schema Master \* Domain Naming Master \* PDC Emulator \* RID Master \* Infrastructure Master Post-transfer validation completed with no errors observed. INSIGHT-DC01 is now acting as primary domain controller. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 15 | 38878 | BMS | IC | mleasure | 4/16 | 2:05 pm | 2:36 pm | 0.52 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Projects | ReadyToBill | In Progress | 73517 | Migrate DNS to New DC | 0 | Migrated DNS services to INSIGHT-DC01 and validated functionality. \* Confirmed DNS role installed and operational on INSIGHT-DC01 \* Verified AD-integrated zones replicated successfully \* Updated DNS client settings on domain controllers: \* INSIGHT-DC01 pointing to itself as primary DNS \* INSIGHTPDC updated to reference INSIGHT-DC01 \* Verified internal name resolution \(insight.local\) resolves to both domain controllers \* Verified external DNS resolution via configured forwarders \* Confirmed SRV records \(\_ldap.\_tcp.dc.\_msdcs\) include both domain controllers Environment is now actively resolving through INSIGHT-DC01. Monitoring client DNS transition prior to decommissioning INSIGHTPDC. | 2 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | Board: Board not 'Help Desk' or 'Help Desk 2.1', Notes: Notes longer than 500 characters | |||||
| 16 | 39115 | BMS | IC | mleasure | 4/21 | 2:59 pm | 3:42 pm | 0.72 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/20 | Projects | ReadyToBill | In Progress | 73519 | GPO Cleanup | 0 | Reviewing GPOs found printers need to migrate to new domain Installed Print management 3 printers need installed and mapped to new server. | 1 | Notices: Board: Board not 'Help Desk' or 'Help Desk 2.1' | Board: Board not 'Help Desk' or 'Help Desk 2.1' | |||||
| 17 | 37913 | BMS | IC | rclingan | 4/1 | 8:04 am | 8:19 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73555 | Add Carol to accounting mailbox | 0 | added carol to shared mailbox and communicated with client. | 0 | |||||||
| 18 | 38222 | BMS | IC | rclingan | 4/6 | 2:16 pm | 3:01 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 72923 | Upgrade computer for new employee | 0 | initial provision of device. | 0 | |||||||
| 19 | 38334 | BMS | IC | rclingan | 4/8 | 8:05 am | 8:20 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73873 | Snipping Tool | 0 | worked with lisa to fix snipping tool, ran sfc and restarted the computer. verified snipping tool is working properly now. Scheduled onsite with Lisa for replacement of computer for new hire. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 20 | 38449 | BMS | IC | rclingan | 4/9 | 2:00 pm | 3:30 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Finish setup of 14" laptop install project and outlook and any other necessary applications | 0 | |||||||
| 21 | 38586 | BMS | IC | rclingan | 4/13 | 11:10 am | 11:25 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74151 | damian continued email issues | 0 | fixed issues with damian email by clearing cache and trying again. | 0 | |||||||
| 22 | 38727 | BMS | IC | rclingan | 4/14 | 3:55 pm | 4:10 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74256 | MS Projects for John Rescate | 0 | check microsoft licensing and verify if john has projects. added license to account. | 0 | |||||||
| 23 | 39211 | BMS | IC | rclingan | 4/23 | 10:01 am | 10:16 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74748 | Fw: Emails for Payroll | 0 | release message from quarantine talked to courtney about where this is sending from and a need for a different solution as this will likely continue to have deliverability issues created rule to allow this sender | 0 |
Legend:
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Warnings
| Field | Message | Count |
|---|---|---|
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Board | Board not 'Help Desk' or 'Help Desk 2.1' | 12 |
| Notes | Notes longer than 500 characters | 7 |
| Total | 19 | |