Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 11:20:35 pm took 0.62 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Mar 2026 » Company: IC [x] Ticket: all User: all Type: all Role: Standard Technician [x] Bill: all Timesheet: all 3/2 3/9 3/16 3/23 3/30 Board: all Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 7)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 36346 | BMS | IC | fdrewett | 3/10 | 7:30 am | 8:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71642 | URGENT! Fake domain created to impersonate Insight Construction | 0 | took a look at the security settings in M365 and called Lisa to talk through the plan. Handed off to Ryan | 0 | |||||||
| 2 | 36745 | BMS | IC | fdrewett | 3/16 | 7:15 am | 7:45 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72370 | Sage License Server Down | 0 | Remoted in to the app server and restarted the service for sage and tested. we are good | 0 | |||||||
| 3 | 37387 | BMS | IC | fdrewett | 3/24 | 6:00 pm | 8:30 pm | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 68298 | Server & User Cal | 0 | Migrated shared folders from **insightpdc** to **insightappsvr**. Moved data to new server, updated NTFS and share permissions to match previous configuration. Updated Group Policy \(Drive Maps GPO\) to reflect new server path using Replace action to ensure clean re-mapping on next login. Tested mapped drives using AD user account — drives mapped correctly to new server paths. Migration confirmed successful. | 0 | |||||||
| 4 | 37473 | BMS | IC | fdrewett | 3/25 | 1:30 pm | 3:45 pm | 2.25 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 68298 | Server & User Cal | 0 | Clean up the file share move from last night | 0 | |||||||
| 5 | 36102 | BMS | IC | rclingan | 3/2 | 10:49 am | 11:05 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68589 | Rack Move at the new building | 0 | travel to 628 industrial | 1 | Notices: Work Type: Multiple travel entries for tech, date, company | Work Type: Multiple travel entries for tech, date, company | |||||
| 6 | 36103 | BMS | IC | rclingan | 3/2 | 11:05 am | 12:57 pm | 1.87 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68589 | Rack Move at the new building | 0 | install outdoor access point terminate cable in network rack terminate cable through building siding hang pole mount for access point hang access point check speeds in trailer for angelo and ensure it is usable | 0 | |||||||
| 7 | 36104 | BMS | IC | rclingan | 3/2 | 12:57 pm | 1:15 pm | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 68589 | Rack Move at the new building | 0 | return travel to office | 1 | Notices: Work Type: Multiple travel entries for tech, date, company | Work Type: Multiple travel entries for tech, date, company | |||||
| 8 | 35916 | BMS | IC | rclingan | 3/4 | 4:25 pm | 4:40 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/2 | Help Desk 2.1 | Billed | -Closed | 70853 | Fw: Settlement Review – AP/AR CL9435802 File— Ref_194f48d7e3d2b30f2d22d68f7f0d58654d9f4e5b | 0 | i have added this domain and any subdomains to the block list and deleted the messages from inboxes. | 0 | |||||||
| 9 | 36185 | BMS | IC | rclingan | 3/9 | 9:50 am | 10:05 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71607 | CNC | Alphacam remote machine inaccessible | 0 | remote in and check issues * dns is resolving a-4360 at .63 instead of .124 * check server and see that dns is set at .63 for host * update dns * flush dns on tiffany machine and she is able to remote in | 0 | |||||||
| 10 | 36292 | BMS | IC | rclingan | 3/10 | 8:05 am | 8:35 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71642 | URGENT! Fake domain created to impersonate Insight Construction | 0 | Verified SPF DKIM and DMARC records for the domain, all are good set to quarantine any messages that fail. added INKY entry to block the domain spoke to lisa about the information they use to impersonate being readily available on the insight construction website and a few google searches from there. | 0 | |||||||
| 11 | 36340 | BMS | IC | rclingan | 3/10 | 10:45 am | 10:50 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71662 | New user setup | 0 | create ad user for crystal kent check a-4011 it is offline - notified client to turn machine on for further setup | 0 | |||||||
| 12 | 36359 | BMS | IC | rclingan | 3/10 | 11:13 am | 11:50 am | 0.62 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71662 | New user setup | 0 | setup user on computer and ensure computer is up to date and running smoothly as it has been offline for ~45 days. | 0 | |||||||
| 13 | 36381 | BMS | IC | rclingan | 3/10 | 1:22 pm | 1:44 pm | 0.37 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71673 | Wiring for New Building | 0 | travel to insight 628 industrial | 1 | Notices: Work Type: Multiple travel entries for tech, date, company | Work Type: Multiple travel entries for tech, date, company | |||||
| 14 | 36384 | BMS | IC | rclingan | 3/10 | 1:44 pm | 2:01 pm | 0.28 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71673 | Wiring for New Building | 0 | site walk with angelo to double check low voltage needs and discuss the options and needs. * drywall is already in all the way to ceiling - able to make holes as needed and they will patch * 4 upstairs offices 3 downstairs and a conference room * will need to pass cable through the floor above network rack total drops if 2 per office 19 | 0 | |||||||
| 15 | 36559 | BMS | IC | rclingan | 3/10 | 2:01 pm | 2:24 pm | 0.38 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/9 | Help Desk 2.1 | Billed | -Closed | 71673 | Wiring for New Building | 0 | return travel to atg office | 1 | Notices: Work Type: Multiple travel entries for tech, date, company | Work Type: Multiple travel entries for tech, date, company | |||||
| 16 | 36790 | BMS | IC | rclingan | 3/16 | 11:00 am | 11:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | talked to Courtney about desktop need and worked on quote. | 0 | |||||||
| 17 | 36824 | BMS | IC | rclingan | 3/16 | 3:50 pm | 4:00 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72415 | fix chrystal name on the server | 0 | updated active directory user as requested | 0 | |||||||
| 18 | 37030 | BMS | IC | rclingan | 3/19 | 8:05 am | 9:14 am | 1.15 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | work on setting up machine * initial out of box experience * install agent * install windows updates * remove bloatware | 0 | |||||||
| 19 | 37035 | BMS | IC | rclingan | 3/19 | 9:27 am | 9:57 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/16 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | Continued work on setup of desktop * updated bios * check dell command update and run all updates * set local user password | 0 | |||||||
| 20 | 37278 | BMS | IC | rclingan | 3/23 | 2:56 pm | 3:26 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72933 | a-4935 beeping | 0 | updated graphics drivers and wifi and bluetooth with intel driver assistant to attempt to stop beeping. will inspect computer onsite tomorrow to confirm that beeping has subsided. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 21 | 37349 | BMS | IC | rclingan | 3/24 | 10:30 am | 10:43 am | 0.22 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | Travel to client site | 0 | |||||||
| 22 | 37348 | BMS | IC | rclingan | 3/24 | 10:43 am | 11:25 am | 0.70 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | dropoff desktop for new project manager looked at issue for a-4011 which is open in ticket #72923 fixed teams permissions issues and camera and microphone issues | 0 | |||||||
| 23 | 37657 | BMS | IC | rclingan | 3/27 | 9:50 am | 10:06 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 24 | 37656 | BMS | IC | rclingan | 3/27 | 10:06 am | 11:00 am | 0.90 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | Onsite visit to setup project manager desktop * Setup desktop * Setup Carol on scansnap * setup monitors for the desktop * join computer to domain We need to bring HDMI->DP adapters Monday morning as she is starting monday and the cables that were brought for the desktop setup were not suitable with the monitors ordered by client. | 0 | |||||||
| 25 | 37653 | BMS | IC | rclingan | 3/27 | 2:11 pm | 2:24 pm | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 68298 | Server & User Cal | 0 | Set new Big ricoh scans destinations after moving the scan folders to a different server. | 0 | |||||||
| 26 | 37671 | BMS | IC | rclingan | 3/27 | 2:24 pm | 3:00 pm | 0.60 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/23 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | Finished setup or new project manager * Created M365 and Active Directory accounts * Shared credentials with courtney * logged in to machine and connected ricoh and designjet printers | 0 | |||||||
| 27 | 37722 | BMS | IC | rclingan | 3/30 | 7:45 am | 8:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73376 | Issues with conference room pc network shares | 0 | remoted into pc and checked network shares network shares have remapped by group policy and are working now check document that they were having issues with. | 0 | |||||||
| 28 | 37747 | BMS | IC | rclingan | 3/30 | 8:58 am | 9:14 am | 0.27 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | ||||||
| 29 | 37749 | BMS | IC | rclingan | 3/30 | 9:14 am | 9:50 am | 0.60 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72400 | Desktop For project manager | 0 | Setup Erika monitors with proper display adapters add project to erika account/pc check scan folders function fix scan user password for scan folders to function | 0 |
Legend:
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 5.75 | 72400 | IC | Desktop For project manager |
Warnings
| Field | Message | Count |
|---|---|---|
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Notes | Missing notes for travel | 2 |
| Work Type | Multiple travel entries for tech, date, company | 4 |
| Total | 6 | |