Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 10:24:17 pm took 0.59 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Apr 2026 » Company: HH [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 3/30 4/6 4/13 4/20 4/27 Board: all Entry Status: all Ticket Status: -Resolved / Verifying [x] Issue: all [reset] Progress: 0% (0 of 18)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 38960 | BMS | HH | fdrewett | 4/17 | 11:51 am | 12:40 pm | 0.82 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | walked with jesse about transition for AOC and Gateway programs as they operate 24/7 and will need access to certain things for at least a portion of the staff throughout the transition weekend. discussed the likelihood of transitioning a few people at each location either before 5/1 or on 5/1 after mx record change so that they are ready for the transition weekend without a disruption to service. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 2 | 39147 | BMS | HH | fdrewett | 4/22 | 8:30 am | 9:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel to | 2 | Errors: Notes: Incomplete notes for travel, Work Type: No onsite entry found for travel (based on tech, date, company) | Notes: Incomplete notes for travel, Work Type: No onsite entry found for travel (based on tech, date, company) | |||||
| 3 | 39146 | BMS | HH | fdrewett | 4/22 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Onsite meeting with Jesse and Ryan. Melissa was remote. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 4 | 39336 | BMS | HH | fdrewett | 4/24 | 8:15 am | 2:00 pm | 5.75 | 5.75 | 0 | 862.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | BitTitan MigrationWiz environment build-out for the Google Workspace to Microsoft 365 migration. Configured the Google Workspace source endpoint: created the GCP project, created the service account and JSON key, enabled the Gmail, Drive, Calendar, Contacts and Admin SDK APIs, and granted domain-wide delegation for the BitTitan OAuth scopes. Configured the Microsoft 365 destination endpoint: registered the MigrationWiz application in Entra ID, granted modern authentication consent, and provisioned the dedicated migration admin account. Extended troubleshooting of the Microsoft consent and authentication flow before Verify Credentials would pass against both endpoints. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 5 | 39650 | BMS | HH | fdrewett | 4/27 | 1:00 pm | 5:00 pm | 4.00 | 4.00 | 0 | 600.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Built out the migration source data set. Updated the user tracking sheet against the current Google Admin export, then reviewed the full account list line by line with Jesse Hugg to confirm who migrates, who is archived, and how aliases and shared mailboxes are handled. Cleaned up and imported the finalized user list into MSPComplete via CSV and applied User Migration Bundle licensing. Created the Document migration project for My Drive to OneDrive and pre-provisioned each user's OneDrive so the Drive data had a destination to land in. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 6 | 39651 | BMS | HH | fdrewett | 4/28 | 11:00 am | 3:00 pm | 4.00 | 4.00 | 0 | 600.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Reviewed the results of the pilot migrations - all trial passes completed successfully across mail, calendar, contacts and Drive data. Purchased and applied the remaining User Migration Bundle licenses to cover the balance of the user count. Kicked off the mailbox Pre-Stage Pass, starting with Jesse Hugg as the validation user, and monitored throughput, throttling and the error queue as the pass ran. | 0 | |||||||
| 7 | 39652 | BMS | HH | fdrewett | 4/29 | 8:15 am | 11:00 am | 2.75 | 2.75 | 0 | 412.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Continued the mailbox pre-stage. Worked the error queue from the overnight pass, re-driving failed items and running retries on the mailboxes that had not completed. Kicked off the Shared Drive to SharePoint migration project so the shared data would be staged alongside the mailboxes ahead of the cutover. | 0 | |||||||
| 8 | 39659 | BMS | HH | fdrewett | 4/29 | 3:00 pm | 5:00 pm | 2.00 | 2.00 | 0 | 300.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | onsite at aoc - signing up users for m365 | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 9 | 39657 | BMS | HH | fdrewett | 4/30 | 2:00 pm | 5:00 pm | 3.00 | 3.00 | 0 | 450.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Call with Jesse Hugg to confirm the cutover plan and sequence for the weekend and to give a status update on migration progress. Continued working the mailbox pre-stage retries, with additional passes required on the larger mailboxes that had not finished inside the standard pass window. | 0 | |||||||
| 10 | 37981 | BMS | HH | rclingan | 4/1 | 12:55 pm | 1:20 pm | 0.42 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | spoke to jesse about migration status and plan to create him a machine to test on. need to create a licensed user for jesse and create a vm so that he can test policies and start building any forms we may need to rebuild. | 0 | |||||||
| 11 | 38007 | BMS | HH | rclingan | 4/1 | 3:15 pm | 4:50 pm | 1.58 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | worked on setting up a virtual machine for jesse so that he can test policies and build forms | 0 | |||||||
| 12 | 38164 | BMS | HH | rclingan | 4/2 | 12:22 pm | 2:00 pm | 1.63 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | worked on VM for jesses testing | 0 | |||||||
| 13 | 38159 | BMS | HH | rclingan | 4/6 | 8:56 am | 9:39 am | 0.72 | 0.75 | 0 | 112.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Spoke with jesse about the migration and timelines. would like to move accounting department before everyone else (mid april) as they do billing at the beginning of the month. | 0 | |||||||
| 14 | 38614 | BMS | HH | rclingan | 4/13 | 12:24 pm | 1:30 pm | 1.10 | 1.25 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work on migration documentation for training | 0 | |||||||
| 15 | 38613 | BMS | HH | rclingan | 4/13 | 2:30 pm | 4:53 pm | 2.38 | 2.50 | 0 | 375.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Discussion with jesse and melissa about training for migration. purchase licenses for group owners to be able to create 365 groups create all 365 groups create document for transition training worked on creating distribution lists | 0 | |||||||
| 16 | 38680 | BMS | HH | rclingan | 4/14 | 10:00 am | 11:41 am | 1.68 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Worked with jesse to finalize details for accounts shared drives groups and distribution lists | 0 | |||||||
| 17 | 38793 | BMS | HH | rclingan | 4/15 | 10:50 am | 11:27 am | 0.62 | 0.75 | 0 | 112.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Discuss project status with frank and schedule plans moving forward. create schedule entries for future planned events for this migration. | 0 | |||||||
| 18 | 38848 | BMS | HH | rclingan | 4/15 | 12:38 pm | 2:00 pm | 1.37 | 1.50 | 0 | 225.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Worked on holiday of hope form rebuild in microsoft | 0 | |||||||
| 19 | 38851 | BMS | HH | rclingan | 4/15 | 3:00 pm | 4:00 pm | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Create remaining users in 365 to prepare for transition | 0 | |||||||
| 20 | 38852 | BMS | HH | rclingan | 4/15 | 4:30 pm | 5:00 pm | 0.50 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work to add newly created users to groups | 0 | |||||||
| 21 | 38907 | BMS | HH | rclingan | 4/16 | 1:54 pm | 4:00 pm | 2.10 | 2.25 | 0 | 337.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Continued work to clean up users added and put them into groups and distribution lists. | 0 | |||||||
| 22 | 38952 | BMS | HH | rclingan | 4/17 | 11:51 am | 12:40 pm | 0.82 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | walked with jesse about transition for AOC and Gateway programs as they operate 24/7 and will need access to certain things for at least a portion of the staff throughout the transition weekend. discussed the likelihood of transitioning a few people at each location either before 5/1 or on 5/1 after mx record change so that they are ready for the transition weekend without a disruption to service. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 23 | 38995 | BMS | HH | rclingan | 4/17 | 2:30 pm | 3:30 pm | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Clean up transition document and admin email addresses Create temp password for accounts and change pin requirements | 0 | |||||||
| 24 | 38993 | BMS | HH | rclingan | 4/18 | Sat | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Create VM for training setup and test access | 0 | ||||||
| 25 | 38994 | BMS | HH | rclingan | 4/19 | Sun | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Create second vm for training on second session | 0 | ||||||
| 26 | 39042 | BMS | HH | rclingan | 4/20 | 8:00 am | 9:20 am | 1.33 | 1.50 | 0 | 225.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | worked on transition document to add requested changes | 0 | |||||||
| 27 | 39048 | BMS | HH | rclingan | 4/20 | 11:05 am | 2:57 pm | 3.87 | 4.00 | 0 | 600.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | final work on transition document clean up and test vms for training session tomorrow ensure agenda for training is complete changed baseline policies for pin requirement, default search engines and sharepoint sync | 0 | |||||||
| 28 | 39129 | BMS | HH | rclingan | 4/21 | 7:20 am | 7:40 am | 0.33 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 29 | 39125 | BMS | HH | rclingan | 4/21 | 7:40 am | 1:15 pm | 5.58 | 5.75 | 0 | 862.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | onsite for training session and begin the transition for the accounting department to include melanie and josie pc's | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 30 | 39127 | BMS | HH | rclingan | 4/21 | 2:15 pm | 3:12 pm | 0.95 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | onsite continued, work on debbie pc, computer is on its last legs. confirmed with connie that we will order a new pc for debbie and set her up on the new pc with microsoft when it comes in and leave her on google with the current pc for now. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 31 | 39135 | BMS | HH | rclingan | 4/22 | 8:25 am | 8:41 am | 0.27 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | worked to fix device lock requirements in policy. changed from 14 -> 8 | 0 | |||||||
| 32 | 39173 | BMS | HH | rclingan | 4/22 | 8:45 am | 9:02 am | 0.28 | 1.00 | 0 | 150.00 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | travel for onsite visit. | 2 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Warnings: Notes: Notes contain 'travel', work type not travel | Work Type: No travel entry found for onsite (based on tech, date, company) | Notes: Notes contain 'travel', work type not travel | ||||
| 33 | 39174 | BMS | HH | rclingan | 4/22 | 9:02 am | 10:07 am | 1.08 | 1.25 | 0 | 187.50 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | meeting to discuss plan for transition at the shelters as they are 24/7 operations | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 34 | 39182 | BMS | HH | rclingan | 4/22 | 2:45 pm | 2:58 pm | 0.22 | 0.25 | 0 | 37.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | discussion with jesse and patricia to plan her transition. | 0 | |||||||
| 35 | 39208 | BMS | HH | rclingan | 4/23 | 8:15 am | 9:59 am | 1.73 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | update transition guide with action items from last training session reset password and mfa on training account to prepare for training session this afternoon turn on self service password reset for users create document for setting up authenticator app work with jesse to test document and verify any issues with initial setup reset everyones password and mfa to require setup | 0 | |||||||
| 36 | 39225 | BMS | HH | rclingan | 4/23 | 10:16 am | 11:13 am | 0.95 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work on packing application to deploy the two guides to all machines desktops. test powershell scripts on test machines create policy to deploy applications | 0 | |||||||
| 37 | 39346 | BMS | HH | rclingan | 4/23 | 12:14 pm | 12:42 pm | 0.47 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel for onsite visit. | 0 | |||||||
| 38 | 39347 | BMS | HH | rclingan | 4/23 | 12:42 pm | 4:23 pm | 3.68 | 3.75 | 0 | 562.50 | Onsite | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Onsite visit setup patricia in microsoft host second training session for microsoft transition | 0 | |||||||
| 39 | 39449 | BMS | HH | rclingan | 4/27 | 8:00 am | 9:41 am | 1.68 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work on debbies new pc ensure setup into m365 verify status for migration | 0 | |||||||
| 40 | 39450 | BMS | HH | rclingan | 4/27 | 9:41 am | 9:53 am | 0.20 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | travel for onsite visit. | 1 | Errors: Work Type: No onsite entry found for travel (based on tech, date, company) | Work Type: No onsite entry found for travel (based on tech, date, company) | |||||
| 41 | 39451 | BMS | HH | rclingan | 4/27 | 9:53 am | 1:59 pm | 4.10 | 4.25 | 0 | 637.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | transfer debbie setup secure case for pc to be locked in according to requirements troubleshoot issues with qb server moving to entra joined pc ensure qb shares are working and accessible | 0 | |||||||
| 42 | 39452 | BMS | HH | rclingan | 4/27 | 2:30 pm | 4:20 pm | 1.83 | 2.00 | 0 | 300.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | transfer jesse workstation to microsoft | 0 | |||||||
| 43 | 39446 | BMS | HH | rclingan | 4/28 | 7:53 am | 9:47 am | 1.90 | 2.00 | 0 | 300.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Onsite for signing into microsoft at aoc | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 44 | 39448 | BMS | HH | rclingan | 4/28 | 10:05 am | 11:00 am | 0.92 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work on printer plan and admin priviledges | 0 | |||||||
| 45 | 39692 | BMS | HH | rclingan | 4/28 | 2:00 pm | 2:30 pm | 0.50 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 46 | 39691 | BMS | HH | rclingan | 4/28 | 2:30 pm | 4:30 pm | 2.00 | 2.00 | 0 | 300.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work to transition users to microsoft and get them signed in and passwords changed, authenticator setup. | 2 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Warnings: Notes: Duplicate notes | Work Type: No travel entry found for onsite (based on tech, date, company) | Notes: Duplicate notes | ||||
| 47 | 39684 | BMS | HH | rclingan | 4/29 | 8:00 am | 9:30 am | 1.50 | 1.50 | 0 | 225.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work to transition users to microsoft and get them signed in and passwords changed, authenticator setup. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 48 | 39685 | BMS | HH | rclingan | 4/29 | 9:30 am | 9:47 am | 0.28 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel to annex from gateway center for onsite visit. | 0 | |||||||
| 49 | 39686 | BMS | HH | rclingan | 4/29 | 9:47 am | 12:34 pm | 2.78 | 3.00 | 0 | 450.00 | Onsite | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work wiping and transitioning administrative staff to microsoft ahead of the transition. | 0 | |||||||
| 50 | 39688 | BMS | HH | rclingan | 4/29 | 12:53 pm | 2:00 pm | 1.12 | 1.25 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Continued work on policies for setting up sharepoint sync | 0 | |||||||
| 51 | 39689 | BMS | HH | rclingan | 4/29 | 3:00 pm | 6:00 pm | 3.00 | 3.00 | 0 | 450.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Finish policies for mapping sharepoint syncs | 0 | |||||||
| 52 | 39680 | BMS | HH | rclingan | 4/30 | 8:00 am | 10:34 am | 2.57 | 2.75 | 0 | 412.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work to transition to microsoft entra | 0 | |||||||
| 53 | 39681 | BMS | HH | rclingan | 4/30 | 11:44 am | 12:22 pm | 0.63 | 0.75 | 0 | 112.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Continued work to transition to microsoft entra | 0 | |||||||
| 54 | 39682 | BMS | HH | rclingan | 4/30 | 12:22 pm | 1:13 pm | 0.85 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | Wreck on freeway caused backups on side roads and freeway GPS Route took 51 minutes. | 0 | Travel to client for onsite visit. | 3 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes); Notices: Int Notes: Internal notes | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Int Notes: Internal notes | |||
| 55 | 39683 | BMS | HH | rclingan | 4/30 | 1:13 pm | 4:21 pm | 3.13 | 3.25 | 0 | 487.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work wiping and transitioning administrative staff to microsoft ahead of the transition. | 0 |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 96.00 | 71559 | HH | Migration to M365 Time Tracking |
Errors
| Field | Message | Count |
|---|---|---|
| Notes | Incomplete notes for travel | 1 |
| Work Type | No onsite entry found for travel (based on tech, date, company) | 2 |
| Work Type | No travel entry found for onsite (based on tech, date, company) | 5 |
| Total | 8 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Duplicate notes | 4 |
| Notes | Notes contain 'travel', work type not travel | 4 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 6 |
| Total | 14 | |
Notices
| Field | Message | Count |
|---|---|---|
| Int Notes | Internal notes | 1 |
| Notes | Notes longer than 500 characters | 2 |
| Total | 3 | |