Home»Time Entries Audit loading ... generated 8/7/2026 at 1:34:01 pm took 1.18 seconds version: 5436fa4 helpers: v2

Territory: BMS Dates: 7/1/26 to 7/31/26 Company: HH [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet: all  6/29 7/6 7/13 7/20 7/27 Board: all Entry Status: Open [x] Ticket Status: -Closed [x] Issue: all [reset] Progress: 66% (4 of 6)

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 42190 BMS HH rclingan 7/6 8:30 am 10:15 am 1.75 1.75 0 218.75 Remote Standard Technician Billable 7/6 Help Desk 2.1 Open -Closed 76540 IT questionnaire 0 Finished updating audit response after meeting thursday. Sent response to client. 0
2 42192 BMS HH rclingan 7/6 9:00 am 9:15 am 0.25 0.25 0 - Sales Sales DoNotBill 7/6 Help Desk 2.1 Open -Closed 78810 New desktop for Josey 0 ordered desktop 1 Notices: Work Role: Role not Standard Technician Work Role: Role not Standard Technician
3 42197 BMS HH rclingan 7/6 10:15 am 11:05 am 0.83 1.00 0 125.00 Remote Standard Technician Billable 7/6 Help Desk 2.1 Open -Closed 78984 clock app not allowed on intune mdm phones 0 research issue, app needs to be enabled in managed play store. enable clock app and calculator application. wait for applications to appear in intune section to set assignments to required. 0
4 42194 BMS HH rclingan 7/6 10:43 am 10:47 am 0.07 0.25 0 31.25 Remote Standard Technician Billable 7/6 Help Desk 2.1 Open -Closed 78980 Fw: Locked out of work phone 0 reset user pin and shared with user. 0
5 42225 BMS HH rclingan 7/6 11:05 am 11:30 am 0.42 0.50 0 62.50 Remote Standard Technician Billable 7/6 Help Desk 2.1 Open -Closed 78984 clock app not allowed on intune mdm phones 0 added further apps to work applications. 0
6 42344 BMS HH rclingan 7/8 9:05 am 9:30 am 0.42 0.50 0 62.50 Remote Standard Technician Billable 7/6 Help Desk 2.1 Open -Closed 79090 Phone wipe questions 0 work with jesse to reset pin on one phone and wipe two others. 0
7 42440 BMS HH rclingan 7/10 9:15 am 10:17 am 1.03 1.25 0 156.25 Remote Standard Technician Billable 7/6 Help Desk 2.1 Open -Closed 78810 New desktop for Josey 0 work on autopilot setup join device to autopilot and enable device 0
8 42454 BMS HH rclingan 7/10 10:52 am 11:06 am 0.23 1.00 0 25.00 Travel Standard Technician Billable 7/6 Help Desk 2.1 Open -Closed 78810 New desktop for Josey 1 8/6 CS fixed travel entered as remote travel for onsite visit 0
9 42455 BMS HH rclingan 7/10 11:06 am 12:22 pm 1.27 1.50 0 225.00 Onsite Standard Technician Billable 7/6 Help Desk 2.1 Open -Closed 78810 New desktop for Josey 1 8/6 CS fixed onsite entered as remote onsite visit to setup desktop and move old one to new desk for new accounting hire picked up 5 desktops for recycle installed foxit and quickbooks for Josey 0
10 42460 BMS HH rclingan 7/10 1:32 pm 1:51 pm 0.32 0.50 0 62.50 Remote Standard Technician Billable 7/6 Help Desk 2.1 Open -Closed 79146 Foxit license for new accounting hire 0 add new user to foxit add jesse admin account as account in foxit so that we can set him up with admin access. 0
11 42870 BMS HH rclingan 7/20 2:15 pm 2:30 pm 0.25 0.25 0 31.25 Remote Standard Technician Billable 7/20 Help Desk 2.1 Open -Closed 79554 isabel onedrive/teams file sync issues 0 disabled teams sync enable onedrive shortcut sync delete orphaned teams files 0
12 43242 BMS HH rclingan 7/29 9:15 am 9:30 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 7/27 Help Desk 2.1 Open -Closed 80029 Raymond Lucero mfa issues 0 worked with jesse to remove an reset mfa for raymond tested and it is working now. 0
13 43291 BMS HH rclingan 7/30 8:43 am 9:01 am 0.30 1.00 0 25.00 Travel Standard Technician Billable 7/27 Help Desk 2.1 Open -Closed 80102 Contract Renewal Meeting 0 8/6 CS ASK FD - SOP for travel to non-billable visit? (ex: sales meeting) Travel for onsite visit 2 Errors: Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company) Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company)
14 43292 BMS HH rclingan 7/30 9:01 am 9:40 am 0.65 0.75 0 - Sales Sales DoNotBill 7/27 Help Desk 2.1 Open -Closed 80102 Contract Renewal Meeting 1 8/6 CS sales role ok onsite meeting with Jesse and Melissa discussing contract renewal and a few items from the Audit/Migration that were lingering such as the ITDR, Backups, 1 Notices: Work Role: Role not Standard Technician Work Role: Role not Standard Technician
15 43355 BMS HH rclingan 7/31 12:01 pm 12:10 pm 0.15 1.00 0 25.00 Travel Standard Technician Billable 7/27 Help Desk 2.1 Open -Closed 80157 SOAR Adobe issues 0 travel for onsite visit to annex 0
16 43356 BMS HH rclingan 7/31 12:10 pm 12:58 pm 0.80 1.00 0 150.00 Onsite Standard Technician Billable 7/27 Help Desk 2.1 Open -Closed 80157 SOAR Adobe issues 1 8/6 CS fixed remote entered as onsite fix adobe issues by consenting and granting permissions discussion about changes at aoc and annex 0

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Error (2)
Warning (0)
Notice (2)


Errors

Field Message Count
Audit Done  Audit incomplete  1
Work Type  No onsite entry found for travel (based on tech, date, company)  1
Total  2


Notices

Field Message Count
Work Role  Role not Standard Technician  2
Total  2


42192 - rclingan - 7/6 9:00 am - 78810 - New desktop for Josey
Role not Standard Technician

43291 - rclingan - 7/30 8:43 am - 80102 - Contract Renewal Meeting
No onsite entry found for travel (based on tech, date, company)
Audit incomplete

43292 - rclingan - 7/30 9:01 am - 80102 - Contract Renewal Meeting
Role not Standard Technician