Home»Time Entries Audit loading ... generated 8/7/2026 at 2:21:48 pm took 1.17 seconds version: 5436fa4 helpers: v2
Territory: BMS Dates: 7/1/26 to 7/31/26 Company: AIAM [x] Ticket: all User: all Type: Remote [x] Role: all Bill: all Timesheet: all 6/29 7/6 7/13 7/20 7/27 Board: all Entry Status: PendingApproval [x] Ticket Status: all Issue: all [reset] Progress: 100% (1 of 1)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 42222 | BMS | AIAM | fdrewett | 7/7 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79008 | AMR - Tim Infection on laptop | 0 | We remoted into Tim's laptop and took a look. Kicked off a scan with Windows Defender. Scans came back clean. Did find a copy of Splashtop. Uninstalled it. Everything looks good. | 0 | |||||||
| 2 | 42227 | BMS | AIAM | fdrewett | 7/7 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79011 | Remote Printing | 0 | We buttoned in with Rebecca and enabled remote printing. Tested and working. | 0 | |||||||
| 3 | 42618 | BMS | AIAM | fdrewett | 7/14 | 3:37 pm | 4:07 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79264 | infection on laptop | 1 | 8/6 CS deduct missing not an issue here | Remoted in to Mike's laptop and found that some websites were sending notifications. Disabled notifications and kicked off a scan with Huntress. | 0 | ||||||
| 4 | 43014 | BMS | AIAM | fdrewett | 7/22 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79673 | AMR - roll off AI meeting | 0 | Worked with Jack and Russ on updating the DNS records for the new AI project at AMR for acmeironandmetal.com | 0 | |||||||
| 5 | 43111 | BMS | AIAM | fdrewett | 7/23 | 10:00 am | 12:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79673 | AMR - roll off AI meeting | 0 | weekly meeting and security audit review | 0 | |||||||
| 6 | 43026 | BMS | AIAM | fdrewett | 7/24 | 4:00 pm | 4:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79670 | Emily needs access to omni | 0 | Remoted in and restarted the service for Zerotier. Ran script update from the old Zerotier network to the new one for main. Tested and working. | 0 | |||||||
| 7 | 43068 | BMS | AIAM | jirwin | 7/24 | 2:37 pm | 2:52 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79719 | Truck Scale 1 not producing images for ticket | 0 | Remoted on to the truck scale: A-4059. Logged into system and cameras. Inspected URL to get the camera address and was able to view the camera live. The resolution was currently set to 2304x1728. Changed the camera setting \(6\) resolution to 640x480 and all pictures show for new tickets. Going to investigate the resolution issue further. | 0 | |||||||
| 8 | 43100 | BMS | AIAM | jirwin | 7/26 | Sun | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79719 | Truck Scale 1 not producing images for ticket | 0 | Set the scale camera back to 2304x1728 and tested. | 0 | ||||||
| 9 | 43234 | BMS | AIAM | jirwin | 7/29 | 7:45 am | 8:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Closed | 79885 | [A-4588 - SERVER - AMR ATM NUC] Device 'A-4588 - SERVER - AMR ATM NUC' is offline for 3 minutes t... | 0 | Finished windows updates, closed browser, restarted ATM services. ATM server is now online | 0 | |||||||
| 10 | 43323 | BMS | AIAM | jirwin | 7/31 | 9:15 am | 9:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | -Resolved / Verifying | 80142 | Crystal needs access to Elizabeth and Paula Emails | 0 | Steps taken: Added permissions for Crystal to read and manage both mailboxes for Paula and Elizabeth. If it does not automap, Crystal will call back in the hour. Next Steps: Follow up with Crystal to check on automap | 0 | |||||||
| 11 | 42876 | BMS | AIAM | pnordlund | 7/20 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79555 | Main - Offboarding User Pam Campbell | 0 | -- Frank offboarded from AD and VPN. -- Converted user mailbox to shared mailbox, removed 365 license, blocked 365 sign-in, and changed password. -- Gave Crystal and Rebecca permissions to shared mailbox for Pam Campbell. -- Frank had me add Crystal and Rebecca to the payroll shared mailbox. | 0 |
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