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Territory: BMS Date: 7/31/26 [x] Company: AIAM [x] Ticket: all User: all Type: all Role: Standard Technician [x] Bill: all Timesheet: all  7/27 Board: all Entry Status: all Ticket Status: all Issue: all [reset]

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 43323 BMS AIAM jirwin 7/31 9:15 am 9:30 am 0.25 0.25 0 31.25 Remote Standard Technician Billable 7/27 Help Desk 2.1 PendingApproval -Resolved / Verifying 80142 Crystal needs access to Elizabeth and Paula Emails 0 Steps taken: Added permissions for Crystal to read and manage both mailboxes for Paula and Elizabeth. If it does not automap, Crystal will call back in the hour. Next Steps: Follow up with Crystal to check on automap 0

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