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Territory: BMS Date: 7/20/26 [x] Company: AIAM [x] Ticket: all User: all Type: all Role: all Bill: all Timesheet:  7/20  [x] Board: all Entry Status: all Ticket Status: all Issue: all [reset]

row id Terr Company User Date Day Start End Actual Billed Deduct Inv Amt Work Type Work Role Bill Timesheet Board Entry Status Ticket Status Ticket # Ticket Summary Int Notes Audit Done Audit Notes Notes # issues all issues errors warnings notices
1 42876 BMS AIAM pnordlund 7/20 8:00 am 9:00 am 1.00 1.00 0 125.00 Remote Standard Technician Billable 7/20 Help Desk 2.1 PendingApproval -Closed 79555 Main - Offboarding User Pam Campbell 0 -- Frank offboarded from AD and VPN. -- Converted user mailbox to shared mailbox, removed 365 license, blocked 365 sign-in, and changed password. -- Gave Crystal and Rebecca permissions to shared mailbox for Pam Campbell. -- Frank had me add Crystal and Rebecca to the payroll shared mailbox. 0
2 42848 BMS AIAM pnordlund 7/20 12:43 pm 1:01 pm 0.30 1.00 0 25.00 Travel Standard Technician Billable 7/20 Help Desk 2.1 PendingApproval -Closed 79548 Ace Metal - NVR Monitor 0 Travel time for onsite visit.  0
3 42849 BMS AIAM pnordlund 7/20 1:01 pm 1:22 pm 0.35 1.00 0 125.00 Onsite Standard Technician Billable 7/20 Help Desk 2.1 PendingApproval -Closed 79548 Ace Metal - NVR Monitor 0 -- Tried new HDMI cable on the old TV and feeds still not displaying. -- Tried different monitor with new HDMI cable and feed not displaying. -- HDMI from monitor is going into a VNC adapter. -- Called Frank and he is going to reach out to Patrick from ASI to look into the issue. -- Closing ticket. 0

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