Home»Time Entries Audit loading ... generated 8/7/2026 at 1:29:33 pm took 1.66 seconds version: 5436fa4 helpers: v2
Territory: BMS Dates: 7/1/26 to 7/31/26 Company: all Ticket: all User: fdrewett [x] Type: all Role: all Bill: all Timesheet: all 6/29 7/6 7/13 7/20 7/27 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 60% (20 of 33)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 42281 | BMS | SVC | fdrewett | 7/1 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 79049 | Cruzita - Clean up shared accounts in outlook | 0 | Cruzita called in asking for assistance with cleaning up outlook | 0 | |||||||
| 2 | 42277 | BMS | AIAM | fdrewett | 7/1 | 3:00 pm | 4:30 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 79048 | ACE - Utility Pole Down | 0 | 8/6 CS ASK FD - is this the onsite for 42278? if so, fix date/times | Onsite examined the pole with Pat. Took pictures of the qwest id number on the pole. Back at the office called 811 and they were able to connect me with the line service / emergency repair department at century Link and we scheduled a tech for Monday | 2 | Errors: Audit Done: Audit incomplete; Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Audit Done: Audit incomplete | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||
| 3 | 42276 | BMS | OMNI | fdrewett | 7/2 | 9:00 am | 11:00 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 78828 | OMNI Weekly Meeting | 0 | weekly meeting and working with Jim on the High-Res Camera images | 0 | |||||||
| 4 | 42278 | BMS | AIAM | fdrewett | 7/2 | 3:30 pm | 4:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 79048 | ACE - Utility Pole Down | 0 | 8/6 CS ASK FD - is this the travel for 42277? if so, fix date/times | 3 | Errors: Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company); Notices: Notes: Missing notes for travel | Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company) | Notes: Missing notes for travel | ||||
| 5 | 42161 | BMS | IC | fdrewett | 7/3 | 9:30 am | 10:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 78900 | Fraud Email | 1 | 8/6 CS long notes ok | Security incident response - Microsoft 365 account \(Kole Spathelf\) On July 3, our monitoring partner detected that an outside party had signed into Kole Spathelf's Microsoft 365 account from an unauthorized location. The account did not have multi-factor authentication turned on, which allowed the sign-in using only the password. The account was automatically locked down within about 11 minutes of detection, cutting off the intruder's access. We then performed a full investigation and confirmed the intruder did not set up any hidden access, forwarding, or other means to get back in. During the brief access window, the intruder viewed roughly 110 emails, mostly routine company announcements and pay notifications. There was no evidence that any email was sent, moved, or deleted from the account. To secure the account, we reset the password and turned on multi-factor authentication, which will prompt Kole to set up a second verification step at next sign-in. The account has been safely returned to normal use. Recommended next step: we advise enabling multi-factor authentication across all user accounts in your Microsoft 365 environment to prevent this type of intrusion going forward. We're happy to schedule this with you. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 6 | 42162 | BMS | IC | fdrewett | 7/3 | 10:45 am | 11:45 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 78900 | Fraud Email | 1 | 8/6 CS long notes ok | Security incident response and account decommission, Microsoft 365 account \(Dijon White\) On July 3, our monitoring partner detected that an outside party had gained access to Dijon White's Microsoft 365 account from an unauthorized location, using a stolen sign-in session. This was the second such attempt against your organization that day from the same source. The account was automatically locked down within about 6 minutes of detection, cutting off the intruder's access. We then performed a full investigation and confirmed the intruder did not set up any hidden access, forwarding, or other means to get back in. Because this account belonged to an employee whose last day was July 2, and at your direction, we converted the mailbox to an archive-only mailbox \(retaining the email for your records\), blocked all sign-in to the account, and removed its paid license to free up the subscription seat. Recommended next step: we advise enabling multi-factor authentication across all user accounts and reviewing sign-in protections for your Microsoft 365 environment, as your organization was targeted twice in one day. We're happy to schedule this with you. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 7 | 42273 | BMS | SVC | fdrewett | 7/5 | Sun | 2:00 pm | 11:59 pm | 10.00 | 10.00 | 0 | 1250.00 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 79047 | File Server Migration | Tue 7/7/2026 10:44 PM MDT - Time Entry has been split into multiple records due to spanning overnight from 7/5/2026 2:00:00 PM thru 7/6/2026 2:30:00 AM | 1 | 8/6 CS duplicate notes ok, internal notes ok, long notes ok | 2026-06-17 Discovery Assessment of legacy file server \(dsrv1\): inventoried shares, permissions, storage utilization, ~2.6M file baseline, mapped drives, and connected instruments/devices to scope migration plan 2.5 Pre-cutover Build & Prep Built new file server \(Server 2022\), joined domain, recreated share structure matching source, remediated NTFS permissions \(removed orphaned ACL entries, cleaned legacy profile artifacts\) 3.0 Pre-cutover Data Migration Performed baseline data copy of ~892GB / 2.6M files from legacy server to new server; validated copy integrity 2.5 2026-07-06 Cutover After-hours cutover: final delta sync and verification, decommissioned legacy server identity, migrated server name/IP to new hardware, re-registered DNS, validated share access and read/write from client workstation 3.5 2026-07-06 Cutover Support Troubleshooting during cutover \(AD object cleanup requiring recursive removal, IP reassignment conflict resolution\) 1.0 | 3 | Warnings: Notes: Duplicate notes; Notices: Int Notes: Internal notes, Notes: Notes longer than 500 characters | Notes: Duplicate notes | Int Notes: Internal notes, Notes: Notes longer than 500 characters | |
| 8 | 42274 | BMS | SVC | fdrewett | 7/6 | 12:00 am | 2:30 am | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79047 | File Server Migration | Tue 7/7/2026 10:44 PM MDT - Time Entry has been split into multiple records due to spanning overnight from 7/5/2026 2:00:00 PM thru 7/6/2026 2:30:00 AM | 1 | 8/6 CS duplicate notes ok, internal notes ok, long notes ok | 2026-06-17 Discovery Assessment of legacy file server \(dsrv1\): inventoried shares, permissions, storage utilization, ~2.6M file baseline, mapped drives, and connected instruments/devices to scope migration plan 2.5 Pre-cutover Build & Prep Built new file server \(Server 2022\), joined domain, recreated share structure matching source, remediated NTFS permissions \(removed orphaned ACL entries, cleaned legacy profile artifacts\) 3.0 Pre-cutover Data Migration Performed baseline data copy of ~892GB / 2.6M files from legacy server to new server; validated copy integrity 2.5 2026-07-06 Cutover After-hours cutover: final delta sync and verification, decommissioned legacy server identity, migrated server name/IP to new hardware, re-registered DNS, validated share access and read/write from client workstation 3.5 2026-07-06 Cutover Support Troubleshooting during cutover \(AD object cleanup requiring recursive removal, IP reassignment conflict resolution\) 1.0 | 3 | Warnings: Notes: Duplicate notes; Notices: Int Notes: Internal notes, Notes: Notes longer than 500 characters | Notes: Duplicate notes | Int Notes: Internal notes, Notes: Notes longer than 500 characters | ||
| 9 | 42272 | BMS | OMNI | fdrewett | 7/6 | 8:00 am | 11:00 am | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 77009 | Encino Metals Time Tracking | 0 | Time tracking for working with Prewire on getting the Scope of work document and working with Lucero on her questions | 0 | |||||||
| 10 | 42271 | BMS | OMNI | fdrewett | 7/6 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 77009 | Encino Metals Time Tracking | 0 | Fernando picking up the equipment for El Paso | 0 | |||||||
| 11 | 42207 | BMS | PPT | fdrewett | 7/6 | 12:00 pm | 12:00 pm | 0.00 | 0.00 | 0 | - | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 78982 | Fwd: Paradigm Physical Therapy & Wellness - Los Lunas · Los Lunas, NM | 0 | Spoke to Celeste and we are thinking this is a spam message. | 0 | |||||||
| 12 | 42269 | BMS | PPT | fdrewett | 7/6 | 1:15 pm | 2:00 pm | 0.75 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 78827 | Quickbooks Online Migration | 1 | 8/6 CS missing notes not an issue here | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 13 | 42268 | BMS | PPT | fdrewett | 7/6 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 78827 | Quickbooks Online Migration | 0 | onsite with Loraine - recovered her Intuit account and we were able to connect to QuickBooks Online. | 0 | |||||||
| 14 | 42222 | BMS | AIAM | fdrewett | 7/7 | 9:00 am | 9:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79008 | AMR - Tim Infection on laptop | 0 | We remoted into Tim's laptop and took a look. Kicked off a scan with Windows Defender. Scans came back clean. Did find a copy of Splashtop. Uninstalled it. Everything looks good. | 0 | |||||||
| 15 | 42227 | BMS | AIAM | fdrewett | 7/7 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79011 | Remote Printing | 0 | We buttoned in with Rebecca and enabled remote printing. Tested and working. | 0 | |||||||
| 16 | 42264 | BMS | AIAM | fdrewett | 7/7 | 9:30 am | 10:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79012 | JT - Sigpad Replacement | 1 | 8/6 CS missing notes not an issue here | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 17 | 42263 | BMS | AIAM | fdrewett | 7/7 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79012 | JT - Sigpad Replacement | 0 | installed the spare sigpad from acme stock. | 0 | |||||||
| 18 | 42235 | BMS | PPT | fdrewett | 7/7 | 12:16 pm | 12:20 pm | 0.07 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | Scheduled | 79016 | Voicemail access | 0 | 8/6 CS ASK FD - SOP for correspondence marked billable (leave billable if gathering requirements?) | Spoke to Celeste and the desired workflow for the voicemails is that any of the front desk phones can check the main mailbox. This will need an onsite to test & configure the phones | 2 | Errors: Audit Done: Audit incomplete, Bill: Correspondence marked as billable | Audit Done: Audit incomplete, Bill: Correspondence marked as billable | ||||
| 19 | 42262 | BMS | CT | fdrewett | 7/7 | 1:30 pm | 2:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79046 | Access Control Install | 0 | Travel time for onsite visit. | 0 | |||||||
| 20 | 42261 | BMS | CT | fdrewett | 7/7 | 2:00 pm | 6:00 pm | 4.00 | 4.00 | 0 | 500.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79046 | Access Control Install | 0 | data pulls for the two front offices and the two down the hall. installed the unifi door readers and the mini hubs | 0 | |||||||
| 21 | 42313 | BMS | OMNI | fdrewett | 7/8 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 77010 | OMNI Pen Testing | 0 | Security Review with Jacob Adams | 0 | |||||||
| 22 | 42314 | BMS | OMNI | fdrewett | 7/8 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 78828 | OMNI Weekly Meeting | 0 | review and planning for the higher resolution cameras with Jim | 0 | |||||||
| 23 | 42316 | BMS | CT | fdrewett | 7/8 | 1:00 pm | 1:30 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79046 | Access Control Install | 1 | 8/6 CS missing notes not an issue here | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 24 | 42315 | BMS | CT | fdrewett | 7/8 | 1:30 pm | 4:30 pm | 3.00 | 3.00 | 0 | 375.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79046 | Access Control Install | 0 | Wrap up the installation of the Access Control for the four offices | 0 | |||||||
| 25 | 42417 | BMS | NMFFL | fdrewett | 7/9 | 7:30 am | 8:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | DoNotBill | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79081 | Setup workstation / desk | 0 | Travel time for onsite visit. | 1 | Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | |||||
| 26 | 42416 | BMS | NMFFL | fdrewett | 7/9 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | DoNotBill | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79081 | Setup workstation / desk | 0 | shadowing Jason | 1 | Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | |||||
| 27 | 42414 | BMS | OMNI | fdrewett | 7/9 | 9:30 am | 11:00 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79083 | Weekly Meeting | 0 | Weekly Meeting | 0 | |||||||
| 28 | 42406 | BMS | AIAM | fdrewett | 7/9 | 12:00 pm | 2:00 pm | 2.00 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79082 | MAIN - New Cameras | 1 | 8/6 CS duplicate notes not an issue here | worked with Jason to install the new camera for Jesse's Barn Scale. installed and configured and tested the camera | 0 | ||||||
| 29 | 42407 | BMS | AIAM | fdrewett | 7/9 | 12:30 pm | 1:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79082 | MAIN - New Cameras | 0 | Travel time for onsite visit. | 0 | |||||||
| 30 | 42463 | BMS | AIAM | fdrewett | 7/10 | 7:30 am | 7:45 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79082 | MAIN - New Cameras | 1 | 8/6 CS missing notes not an issue here, multiple travel entries for tech/date/company ok | 2 | Notices: Notes: Missing notes for travel, Work Type: Multiple travel entries for tech, date, company | Notes: Missing notes for travel, Work Type: Multiple travel entries for tech, date, company | |||||
| 31 | 42462 | BMS | AIAM | fdrewett | 7/10 | 7:45 am | 3:00 pm | 7.25 | 7.25 | 0 | 906.25 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79082 | MAIN - New Cameras | 1 | 8/6 CS duplicate notes not an issue here | installed the 6 new cameras | 0 | ||||||
| 32 | 42504 | BMS | AIAM | fdrewett | 7/10 | 3:30 pm | 4:00 pm | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79175 | Juan Tabo Scale Down | 1 | 8/6 CS missing notes not an issue here, multiple travel entries for tech/date/company ok | 2 | Notices: Notes: Missing notes for travel, Work Type: Multiple travel entries for tech, date, company | Notes: Missing notes for travel, Work Type: Multiple travel entries for tech, date, company | |||||
| 33 | 42505 | BMS | AIAM | fdrewett | 7/10 | 4:00 pm | 5:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79175 | Juan Tabo Scale Down | 0 | needed to reboot the switch and poe injector at the scale | 0 | |||||||
| 34 | 42503 | BMS | OMNI | fdrewett | 7/11 | Sat | 12:00 pm | 5:00 pm | 5.00 | 5.00 | 0 | 625.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79174 | Main Migration | 1 | 8/6 CS long notes ok | build the new bridge and updated the routing for the zerotier networks. this is a big one we are retiring a complete network and switching all the workstations at main. 30+ Update on the Acme Main migration: I've got it automated end to end. One script moves each machine off the old ZT network onto the new one, updates all browser bookmarks to the new server \(Firefox, Chrome, Edge — across every user profile\), and fixes the Firefox homepage. A second script remaps the S: drive to the new server. Tested and working | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||
| 35 | 42508 | BMS | OMNI | fdrewett | 7/12 | Sun | 12:30 pm | 1:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79174 | Main Migration | 0 | 1 | Errors: Notes: Missing notes, work type not travel | Notes: Missing notes, work type not travel | |||||
| 36 | 42507 | BMS | OMNI | fdrewett | 7/12 | Sun | 1:00 pm | 3:00 pm | 2.00 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | PendingApproval | -Closed | 79174 | Main Migration | 0 | 8/6 CS fixed onsite entered as remote, needs travel | On-Site Testing at Main with Marie | 2 | Errors: Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | |||
| 37 | 42573 | BMS | OMNI | fdrewett | 7/13 | 7:00 am | 9:00 am | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79174 | Main Migration | 0 | Migration fall out for main | 0 | |||||||
| 38 | 42577 | BMS | AIAM | fdrewett | 7/13 | 11:45 am | 12:00 pm | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79234 | AMR - Monitor for the scale hut | 1 | 8/6 CS missing notes not an issue here | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 39 | 42576 | BMS | AIAM | fdrewett | 7/13 | 12:00 pm | 1:00 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79234 | AMR - Monitor for the scale hut | 0 | On-Site to replace to install the monitor cable and the adapter did not work. Ordering up another brand | 0 | |||||||
| 40 | 42574 | BMS | MEC | fdrewett | 7/13 | 1:15 pm | 3:45 pm | 2.50 | 2.50 | 0 | 312.50 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 79235 | Wiring Time Tracking | 0 | 8/6 CS fixed onsite entered as remote, needs travel | wiring with Payden and Luke | 2 | Errors: Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 41 | 42582 | BMS | NMLGLCR | fdrewett | 7/14 | 7:28 am | 7:31 am | 0.05 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 7/13 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 79227 | FW: McCarty v. Sandoval County, D-1329-CV-2026-339 | 1 | 8/6 CS fixed correspondence marked as billable | Morning Courtney, Sorry for the slow response. I'm at the desk this morning till about 8:30am then a meeting till about 10am then free again. feel free to call 505-386-0123 Frank | 0 | ||||||
| 42 | 42615 | BMS | OMNI | fdrewett | 7/14 | 11:30 am | 12:30 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | Call with Todd about the upcomming trip to Encino | 0 | |||||||
| 43 | 42618 | BMS | AIAM | fdrewett | 7/14 | 3:37 pm | 4:07 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79264 | infection on laptop | 1 | 8/6 CS deduct missing not an issue here | Remoted in to Mike's laptop and found that some websites were sending notifications. Disabled notifications and kicked off a scan with Huntress. | 0 | ||||||
| 44 | 42841 | BMS | AIAM | fdrewett | 7/15 | 9:30 am | 10:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79234 | AMR - Monitor for the scale hut | 1 | 8/6 CS missing notes not an issue here | 1 | Notices: Notes: Missing notes for travel | Notes: Missing notes for travel | |||||
| 45 | 42840 | BMS | AIAM | fdrewett | 7/15 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79234 | AMR - Monitor for the scale hut | 0 | Connected the monitor with the new adapter, tested and working | 0 | |||||||
| 46 | 42842 | BMS | MEC | fdrewett | 7/15 | 11:00 am | 3:45 pm | 4.75 | 4.75 | 0 | 593.75 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 79235 | Wiring Time Tracking | 0 | 8/6 CS fixed onsite entered as remote, ASK FD - where to put travel? (no gap before 11:00 on 7/15) | On-site work for the wiring job | 2 | Errors: Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 47 | 42837 | BMS | SVC | fdrewett | 7/16 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79343 | Crystal support needs access to the server. | 0 | Got the Crystal support people remoted into the server | 0 | |||||||
| 48 | 42836 | BMS | OMNI | fdrewett | 7/16 | 10:00 am | 11:30 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | Weekly meeting | 0 | |||||||
| 49 | 42835 | BMS | MEC | fdrewett | 7/16 | 2:00 pm | 6:00 pm | 4.00 | 4.00 | 0 | 500.00 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 79235 | Wiring Time Tracking | 0 | onsite for the wiring job | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 50 | 42833 | BMS | TN | fdrewett | 7/17 | 7:00 am | 2:30 pm | 7.50 | 7.50 | 0 | 937.50 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79375 | Evolution Group Network and Phone swap | 1 | 8/6 CS missing travel not an issue (see notes) | Frank - this is the total time on site, working with Ryan on installing the new networking equipment as well as the phones. This includes a trip back to the office to grab switches and PoE injectors Travel time is included in this time entry | 2 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Warnings: Notes: Notes contain 'travel', work type not travel | Work Type: No travel entry found for onsite (based on tech, date, company) | Notes: Notes contain 'travel', work type not travel | |||
| 51 | 42874 | BMS | OMNI | fdrewett | 7/20 | 8:00 am | 4:30 pm | 8.50 | 8.50 | 0 | 1062.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | El Paso Day | 0 | |||||||
| 52 | 43000 | BMS | OMNI | fdrewett | 7/21 | 8:15 am | 1:00 pm | 4.75 | 4.75 | 0 | 593.75 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | Encino Day 2 | 0 | |||||||
| 53 | 43011 | BMS | MEC | fdrewett | 7/21 | 1:00 pm | 5:00 pm | 4.00 | 4.00 | 0 | 500.00 | Onsite | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 79235 | Wiring Time Tracking | 0 | Wrapping up the wiring job | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 54 | 43014 | BMS | AIAM | fdrewett | 7/22 | 11:00 am | 12:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79673 | AMR - roll off AI meeting | 0 | Worked with Jack and Russ on updating the DNS records for the new AI project at AMR for acmeironandmetal.com | 0 | |||||||
| 55 | 43112 | BMS | OMNI | fdrewett | 7/22 | 1:00 pm | 2:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | working with Jim on a couple of the issues at Encino | 0 | |||||||
| 56 | 43111 | BMS | AIAM | fdrewett | 7/23 | 10:00 am | 12:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79673 | AMR - roll off AI meeting | 0 | weekly meeting and security audit review | 0 | |||||||
| 57 | 43019 | BMS | JGCPA | fdrewett | 7/23 | 3:57 pm | 4:12 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | In Progress | 79672 | Help with Ultra Tax | 1 | 8/6 CS deduct missing not an issue here | Remoted in and found that UT22 is having trouble starting. looks like we need to reboot the server this evening and reinstall the app on her pc. Scheduled a call for 830am tomorrow to follow up | 0 | ||||||
| 58 | 43027 | BMS | SSS | fdrewett | 7/24 | 7:51 am | 7:55 am | 0.07 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 7/20 | Help Desk 2.1 | PendingApproval | In Progress | 79651 | Fwd: [Notice] Possible unresolved security risks in your Admin Console | 0 | Sorry for the slow reply Dave. I will give you a call a little later this morning. | 0 | |||||||
| 59 | 43026 | BMS | AIAM | fdrewett | 7/24 | 4:00 pm | 4:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | PendingApproval | -Closed | 79670 | Emily needs access to omni | 0 | Remoted in and restarted the service for Zerotier. Ran script update from the old Zerotier network to the new one for main. Tested and working. | 0 | |||||||
| 60 | 43145 | BMS | TFF | fdrewett | 7/27 | 11:23 am | 11:38 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | Open | 79794 | TFF / Adobe - can we address ASAP please | 1 | 8/6 CS deduct missing not an issue here | Remoted in and worked with Cathy on Jerome's computer. Installed all available updates for Acrobat and Windows Update Acrobat and rebooted the computer. Looks like Acrobat is performing normally but we do need to look at getting them a team account for Adobe | 0 | ||||||
| 61 | 43164 | BMS | PPT | fdrewett | 7/27 | 3:30 pm | 3:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 79797 | Ian Ruybalid | 0 | Sorry for the slow reply Celeste! I put Ian in MFA bypass mode so he is able to login. He will need to go through the process of setting up his MFA * Go to your Google Account Page and sign in with your work credentials. * Click on **Security** in the left-hand navigation menu. * Find the *Signing in to Google* section and click on **2-Step Verification**. * Click the **Get Started** button. We are here if he needs any help | 0 | |||||||
| 62 | 43261 | BMS | MEC | fdrewett | 7/28 | 10:30 am | 12:00 pm | 1.50 | 1.50 | 0 | 187.50 | Onsite | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 79840 | PBX Time Tracking for the new office | 0 | 8/6 CS fixed onsite entered as remote, ASK FD - includes travel? | Call with the Millers to discuss the new phone system. On-site to take a look at the old one. Came up with a plan of ordering a voice gateway to tie into the existing phone lines from Comcast, and we'll do a simple on-site FreePBX server with some phones until we can find a proper cloud solution. | 2 | Errors: Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 63 | 43198 | BMS | MEC | fdrewett | 7/28 | 1:32 pm | 1:33 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 79840 | PBX Time Tracking for the new office | 0 | 8/6 CS ASK FD - SOP for exposed cost info (public notes vs internal notes) | We have made the decision to install a voice gateway, keeping the lines with Comcast until we can settle on a cloud-hosted solution for the phones. We need to order up a Grandstream HT841 and spin up a VM to host the PBX software https://www.amazon.com/FXO-FXS-GIGE-POE-ROUTER/dp/B0D7TQL7SM | 2 | Errors: Audit Done: Audit incomplete; Warnings: Notes: Possible exposed cost info | Audit Done: Audit incomplete | Notes: Possible exposed cost info | |||
| 64 | 43259 | BMS | OMNI | fdrewett | 7/29 | 1:00 pm | 5:00 pm | 4.00 | 4.00 | 0 | 500.00 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | working with Dan Jim and Glenn on the Encino Metals project | 0 | |||||||
| 65 | 43391 | BMS | OMNI | fdrewett | 7/30 | 9:00 am | 12:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | Weekly meeting plus working with Sal while she's down in El Paso. Jim on fixing some of the issues with the peripheral devices, primarily the ID scanner and camera. Still a handful of issues down in El Paso that we are working through | 0 | |||||||
| 66 | 43298 | BMS | PPT | fdrewett | 7/30 | 12:06 pm | 12:08 pm | 0.03 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 7/27 | Help Desk 2.1 | PendingApproval | On-Hold - Customer | 80109 | Laser Printer | 1 | 8/6 CS fixed correspondence marked as billable | Right on! Lets shoot for Tuesday. What time works best for you? - Frank | 0 | ||||||
| 67 | 43395 | BMS | OMNI | fdrewett | 7/31 | 12:30 pm | 2:00 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | PendingApproval | In Progress | 79258 | Time Tracking | 0 | Phone calls with Dan and Sal regarding El Paso | 0 |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (7)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 25.25 | 79258 | OMNI | Time Tracking |
| 15.25 | 79235 | MEC | Wiring Time Tracking |
| 12.50 | 79047 | SVC | File Server Migration |
| 9.50 | 79174 | OMNI | Main Migration |
| 9.25 | 79082 | AIAM | MAIN - New Cameras |
| 7.50 | 79375 | TN | Evolution Group Network and Phone swap |
| 7.00 | 79046 | CT | Access Control Install |
Errors
| Field | Message | Count |
|---|---|---|
| Audit Done | Audit incomplete | 8 |
| Bill | Correspondence marked as billable | 1 |
| Notes | Missing notes, work type not travel | 1 |
| Work Type | No onsite entry found for travel (based on tech, date, company) | 1 |
| Work Type | No travel entry found for onsite (based on tech, date, company) | 7 |
| Total | 18 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Duplicate notes | 2 |
| Notes | Notes contain 'travel', work type not travel | 1 |
| Notes | Possible exposed cost info | 1 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 5 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not admin, correspondence or sales | 2 |
| Int Notes | Internal notes | 2 |
| Notes | Missing notes for travel | 8 |
| Notes | Notes longer than 500 characters | 5 |
| Work Type | Multiple travel entries for tech, date, company | 2 |
| Total | 19 | |