Home»Time Entries Audit loading ... generated 8/7/2026 at 1:35:07 pm took 0.96 seconds version: 5436fa4 helpers: v2
Territory: BMS Dates: 7/1/26 to 7/31/26 Company: all Ticket: all User: rclingan [x] Type: all Role: all Bill: all Timesheet: all 6/29 7/6 7/13 7/20 7/27 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: -Closed [x] Issue: all [reset] Progress: 63% (14 of 22)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 42083 | BMS | HH | rclingan | 7/1 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 78856 | User sign in Audit | 0 | Gather sign in logs from 365. | 0 | |||||||
| 2 | 42084 | BMS | HH | rclingan | 7/1 | 9:45 am | 10:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 78856 | User sign in Audit | 0 | cleaned up logs and sent to connie for review. | 0 | |||||||
| 3 | 42098 | BMS | HH | rclingan | 7/1 | 10:00 am | 12:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 76540 | IT questionnaire | 0 | continued work on creating documents for questionnaire onboard/offboard sops password policy change management sop clean desk policy | 0 | |||||||
| 4 | 42112 | BMS | HH | rclingan | 7/1 | 1:00 pm | 3:44 pm | 2.73 | 2.75 | 0 | 343.75 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 76540 | IT questionnaire | 0 | create BYOD policies for app protections of org data finish policy drafts uploaded policies to sharepoint fill in questionnaire answers print for meeting | 0 | |||||||
| 5 | 42115 | BMS | PPT | rclingan | 7/1 | 3:45 pm | 4:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 78871 | New employee | 0 | create new user account with default password for server and gmail. | 0 | |||||||
| 6 | 42118 | BMS | NMLGL | rclingan | 7/1 | 4:15 pm | 4:30 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 77169 | Trying to Reach Daniel | 0 | looked for software daniel had recommended [Pst Viewer Pro|Outlook email viewer](https://www.pstviewer.com/) Trial limits exports to 50 emails at a time. software can be purchased for 89.95 for 2 licenses. | 0 | |||||||
| 7 | 42127 | BMS | HH | rclingan | 7/2 | 7:50 am | 8:24 am | 0.57 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 78888 | issues with BYOD policy activation | 0 | fixed melissa issue with intune company portal on phone - was not enabled on personal profile, she created a work profile. picked up recycling from jesse. | 0 | |||||||
| 8 | 42375 | BMS | HH | rclingan | 7/2 | 9:29 am | 9:48 am | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 76540 | IT questionnaire | 1 | 8/6 CS fixed travel entered as remote | travel for onsite visit | 0 | ||||||
| 9 | 42376 | BMS | HH | rclingan | 7/2 | 9:48 am | 11:25 am | 1.62 | 1.75 | 0 | 262.50 | Onsite | Standard Technician | Billable | 6/29 | Help Desk 2.1 | BilledAgreement | -Closed | 76540 | IT questionnaire | 1 | 8/6 CS fixed onsite entered as remote | onsite visit to go over response to questionnaire with melissa and jesse | 0 | ||||||
| 10 | 42377 | BMS | IC | rclingan | 7/2 | 11:25 am | 11:30 am | 0.08 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 78900 | Fraud Email | 0 | travel for onsite visit to deal with initial security incidents | 0 | |||||||
| 11 | 42378 | BMS | IC | rclingan | 7/2 | 11:30 am | 11:48 am | 0.30 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 78900 | Fraud Email | 0 | remediated accounts with courtney and provided updated information to be given to users. | 0 | |||||||
| 12 | 42383 | BMS | NMFFL | rclingan | 7/2 | 3:54 pm | 4:13 pm | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 6/29 | Help Desk 2.1 | ReadyToBill | -Closed | 78709 | Dock Setup for Suzette old office | 0 | travel for onsite visit | 0 | |||||||
| 13 | 42384 | BMS | NMFFL | rclingan | 7/2 | 4:13 pm | 5:06 pm | 0.88 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | DoNotBill | 6/29 | Help Desk 2.1 | WrittenOff | -Closed | 78709 | Dock Setup for Suzette old office | 0 | onsite visit to attempt setup of docking station. | 2 | Warnings: Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales; Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Entry Status: Status = 'WrittenOff', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | ||||
| 14 | 42190 | BMS | HH | rclingan | 7/6 | 8:30 am | 10:15 am | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 76540 | IT questionnaire | 0 | Finished updating audit response after meeting thursday. Sent response to client. | 0 | |||||||
| 15 | 42192 | BMS | HH | rclingan | 7/6 | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | - | Sales | Sales | DoNotBill | 7/6 | Help Desk 2.1 | Open | -Closed | 78810 | New desktop for Josey | 0 | ordered desktop | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | |||||
| 16 | 42197 | BMS | HH | rclingan | 7/6 | 10:15 am | 11:05 am | 0.83 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78984 | clock app not allowed on intune mdm phones | 0 | research issue, app needs to be enabled in managed play store. enable clock app and calculator application. wait for applications to appear in intune section to set assignments to required. | 0 | |||||||
| 17 | 42194 | BMS | HH | rclingan | 7/6 | 10:43 am | 10:47 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78980 | Fw: Locked out of work phone | 0 | reset user pin and shared with user. | 0 | |||||||
| 18 | 42225 | BMS | HH | rclingan | 7/6 | 11:05 am | 11:30 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78984 | clock app not allowed on intune mdm phones | 0 | added further apps to work applications. | 0 | |||||||
| 19 | 42361 | BMS | IC | rclingan | 7/6 | 11:30 am | 12:20 pm | 0.83 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 68298 | Server & User Cal | 0 | grabbed server license key from business center on courtneys account. | 0 | |||||||
| 20 | 42358 | BMS | IC | rclingan | 7/6 | 7:30 pm | 8:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78900 | Fraud Email | 0 | remediation on another email breach. same datacenter ip addresses for logins, user breached had MFA enabled Token/aitm attack pattern consistent across breached accounts. we will need to setup conditional access policies to prevent these attacks. | 0 | |||||||
| 21 | 42354 | BMS | IC | rclingan | 7/6 | 8:00 pm | 10:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78900 | Fraud Email | 1 | 8/6 CS long notes ok | TICKET NOTES — M365 Licensing Audit & Identity Security Scoping WORK PERFORMED: - Exported tenant license assignments via Graph PowerShell \(Get-MgSubscribedSku / Get-MgUser\); built SKU GUID-to-name map - Analyzed 179 accounts: 82 unlicensed \(shared mailboxes/service accts\), 68 Business Basic, 24 Business Standard, 3 Office 365 E3 - FINDING: Zero Entra ID P1 in tenant. Conditional Access not possible on current licensing. Note: O365\_BUSINESS\_PREMIUM SKU = Business Standard \(legacy naming\), not Business Premium - Exported per-user mailbox sizes via ExchangeOnlineManagement \(Get-EXOMailboxStatistics\). Resolved module install + WAM broker auth failure \(-DisableWAM\) - Cross-referenced mailbox sizes against license tiers to build three-tier licensing recommendation ENVIRONMENT NOTES: - On-prem AD \(no Entra Connect sync currently\), ESXi host w/ Sage server + DC, NAS, 2 sites w/ S2S VPN - ~24 desktop users on AD accounts; ~12 field laptops on LOCAL accounts \(unmanaged\) - NinjaRMM on all PCs incl. field laptops; Huntress EDR + ITDR \(retain\); Inky Phish Fence \(displace w/ Defender for O365 P1 — client wants off Inky post-Kaseya acquisition\) RECOMMENDATION SUMMARY: - Phase 1 \(38 hrs\): AD prep/IdFix/UPN alignment, Entra Connect w/ PHS + hybrid join, Intune auto-enroll GPO, CA policy set \(report-only -> enforce\), MFA/passkey rollout - Phase 2 \(20 hrs\): Field laptop migration remote via Ninja — Autopilot hash collection, ProfWiz local-to-Entra profile migration, no device collection needed - Phase 3 \(50 hrs, modular\): Intune foundation, Autopilot, app deployment, Defender for Business as AV layer under Huntress, Defender for O365 P1 + Inky cutover, MAM - Licensing: 38x Business Premium \(24 Standard upgrades, 3 E3 swaps, 11 Basic w/ mailboxes >F3 2GB limit\), 57x F3 + DfO add-on \(phone-profile field users\). Est. delta ~+$632/mo, partially offset by Inky cancellation - Pending: laptop-to-user mapping from Ninja inventory — any F3-slated user w/ company laptop moves to Premium DELIVERABLES: - One-page proposal doc \(scope/hours/licensing\) - Per-user license recommendation CSV \(95 users w/ rationale\) NEXT STEPS: - Pull device-to-user assignments from NinjaRMM - Client decision on Huntress Managed SAT \(no conflict w/ BP licensing — attack sim requires DfO P2, not included\) | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | ||||
| 22 | 42356 | BMS | IC | rclingan | 7/7 | 10:28 am | 10:45 am | 0.28 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78900 | Fraud Email | 1 | 8/6 CS fixed travel entered as remote | travel for onsite visit | 0 | ||||||
| 23 | 42355 | BMS | IC | rclingan | 7/7 | 10:45 am | 11:06 am | 0.35 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78900 | Fraud Email | 0 | Onsite visit to discuss Identity and licensing upgrade to prevent continued email breaches and reduce the amount of remediations needed. | 0 | |||||||
| 24 | 42234 | BMS | PPT | rclingan | 7/7 | 11:58 am | 12:08 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79015 | Recon Folder | 0 | She should have access now, she will just need to sign fully out of the computer and server and then sign back in to get the drive maps. | 0 | |||||||
| 25 | 42339 | BMS | CT | rclingan | 7/7 | 1:14 pm | 1:34 pm | 0.33 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79089 | Access Control Install | 0 | travel time for onsite visit | 0 | |||||||
| 26 | 42340 | BMS | CT | rclingan | 7/7 | 1:34 pm | 5:40 pm | 4.10 | 4.25 | 0 | 531.25 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79089 | Access Control Install | 0 | onsite visit to begin access control install begin wire pulls begin hanging unifi hub minis begin cutting in g3 readers | 0 | |||||||
| 27 | 42344 | BMS | HH | rclingan | 7/8 | 9:05 am | 9:30 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79090 | Phone wipe questions | 0 | work with jesse to reset pin on one phone and wipe two others. | 0 | |||||||
| 28 | 42367 | BMS | NMLGL | rclingan | 7/8 | 10:30 am | 10:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79097 | path too long | 0 | assisted josh with saving file in a different location that has a shorter path overall as he cannot rename file. | 0 | |||||||
| 29 | 42334 | BMS | CT | rclingan | 7/8 | 11:00 am | 11:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 1 | 8/6 CS notes containing "onsite" not an issue here | Check out NVR remotely - everything checks out good, no disconnections. Plan to head onsite to check with users who are experiencing issues. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | ||||
| 30 | 42335 | BMS | CT | rclingan | 7/8 | 11:45 am | 12:00 pm | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 0 | Travel for onsite visit. | 0 | |||||||
| 31 | 42336 | BMS | CT | rclingan | 7/8 | 12:00 pm | 12:52 pm | 0.87 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 0 | check Chuck, amanda, jimmy access to NVR restore access for jimmy and amanda by reinviting them to NVR they were only showing the old nvr. seems to be identity issues with the nvr after restoring from old nvr. | 0 | |||||||
| 32 | 42337 | BMS | CT | rclingan | 7/8 | 1:29 pm | 4:01 pm | 2.53 | 2.75 | 0 | 343.75 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79089 | Access Control Install | 1 | 8/6 CS travel already charged to #79088 for this client on this day | Finish wire pulls and setup doors name doors terminate 2 wire connections to strike/hub terminate ethernet install poe++ injectors to power hubs hubs need to be set to 12v not dry for these strikes. strikes are fail secure - no power they will stay locked. | 1 | Notices: Work Type: No travel entry found for onsite (based on tech, date, ticket) | Work Type: No travel entry found for onsite (based on tech, date, ticket) | ||||
| 33 | 42312 | BMS | PPT | rclingan | 7/8 | 5:02 pm | 5:03 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78871 | New employee | 0 | Yes | 0 | |||||||
| 34 | 42327 | BMS | JGCPA | rclingan | 7/9 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79085 | Christina WFH setup for new pc | 0 | worked with christina to get new desktop setup at old address and remote desktop turned on ensured connection from christina wfh pc. | 0 | |||||||
| 35 | 42350 | BMS | SONM | rclingan | 7/9 | 9:45 am | 10:04 am | 0.32 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79093 | lea county emails going to quarantine | 0 | scott called and asked for assistance with some emails that barbara was not receiving. emails were caught in quarantine released emails and added rule for the domain. | 0 | |||||||
| 36 | 42373 | BMS | MEC | rclingan | 7/9 | 11:16 am | 11:38 am | 0.37 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 77237 | Miller network walk | 0 | 8/6 CS ADD SOP for onsite w/o 1-hr minimum, ex: pickup/delivery | travel for onsite to pickup keys | 3 | Errors: Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company); Warnings: Notes: Notes contain 'travel', work type not travel | Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | Notes: Notes contain 'travel', work type not travel | |||
| 37 | 42404 | BMS | NMLGL | rclingan | 7/9 | 2:20 pm | 2:31 pm | 0.18 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79112 | Carmela Laptop issues | 0 | fixed issue with VPN and outlook vpn service had stopped outlook had an old session hung up and needed to be force closed. | 0 | |||||||
| 38 | 42437 | BMS | CT | rclingan | 7/9 | 4:15 pm | 5:00 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 0 | Setup entra groups for unifi identity control. audit current access and protect permissions. | 0 | |||||||
| 39 | 42438 | BMS | CT | rclingan | 7/10 | 8:15 am | 9:30 am | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 0 | Create new IPSEC tunnel and remove site magic sdwan create unifi fabric with UDM and NVR in it checkout warning issued by unifi and determine impact on users access swap to entra idp will need to be done outside of work hours | 0 | |||||||
| 40 | 42440 | BMS | HH | rclingan | 7/10 | 9:15 am | 10:17 am | 1.03 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78810 | New desktop for Josey | 0 | work on autopilot setup join device to autopilot and enable device | 0 | |||||||
| 41 | 42452 | BMS | NMLGL | rclingan | 7/10 | 10:18 am | 10:37 am | 0.32 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79142 | Move Luisa Desk | 0 | travel for onsite visit | 0 | |||||||
| 42 | 42453 | BMS | NMLGL | rclingan | 7/10 | 10:37 am | 10:52 am | 0.25 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79142 | Move Luisa Desk | 0 | onsite visit to move luisa desk setup spoke with randy about NAS move - coordinate weekend of downtime with Nick. | 0 | |||||||
| 43 | 42454 | BMS | HH | rclingan | 7/10 | 10:52 am | 11:06 am | 0.23 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78810 | New desktop for Josey | 1 | 8/6 CS fixed travel entered as remote | travel for onsite visit | 0 | ||||||
| 44 | 42455 | BMS | HH | rclingan | 7/10 | 11:06 am | 12:22 pm | 1.27 | 1.50 | 0 | 225.00 | Onsite | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 78810 | New desktop for Josey | 1 | 8/6 CS fixed onsite entered as remote | onsite visit to setup desktop and move old one to new desk for new accounting hire picked up 5 desktops for recycle installed foxit and quickbooks for Josey | 0 | ||||||
| 45 | 42460 | BMS | HH | rclingan | 7/10 | 1:32 pm | 1:51 pm | 0.32 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/6 | Help Desk 2.1 | Open | -Closed | 79146 | Foxit license for new accounting hire | 0 | add new user to foxit add jesse admin account as account in foxit so that we can set him up with admin access. | 0 | |||||||
| 46 | 42520 | BMS | HH | rclingan | 7/13 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79179 | Serena Blea | 0 | This should be updated now. | 0 | |||||||
| 47 | 42523 | BMS | PPT | rclingan | 7/13 | 8:47 am | 8:51 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79211 | Marisa Sanchez | 0 | Changed Marisa's organizational unit to MFA Disabled to allow for sign in and setup of two-step authentication. Please have her sign in and go to her account settings and security info to setup authentication, then let us know so we can return her to the proper organizational unit. | 0 | |||||||
| 48 | 42526 | BMS | HH | rclingan | 7/13 | 8:55 am | 9:21 am | 0.43 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79215 | SOAR Intake forms | 0 | initial discovery and discussion with jesse on exact needs and form information. next steps: setup sharepoint with DLP for SOAR intake jesse to wipe tablet for testing in microsoft and applications bug to get forms into individual pdfs instead of one big pdf. | 0 | |||||||
| 49 | 42533 | BMS | HH | rclingan | 7/13 | 9:21 am | 10:10 am | 0.82 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79215 | SOAR Intake forms | 0 | Create SOAR Intake sharepoint site add Bug as owner, Bug and Jamie as members hide from GAL disable teams on site setup DLP to block external sharing - site is a filing cabinet not way to share information. information should be shared by proper hipaa compliant means - efax solutions, secure upload, encrypted email etc. next steps add forms template, wipe tablet, load into intune and test forms fillout process | 0 | |||||||
| 50 | 42537 | BMS | PPT | rclingan | 7/13 | 10:11 am | 10:15 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79216 | Pop windows | 0 | jump into celestes desktop and change chrome notification settings to block the bogus site sending junk notifications. checked chrome settings and noticed that search engine was pointed to a bogus "yahoo" that was redirecting all traffic to bad sites. deleted bad search engine and set back to google search engine. check indeed account and make sure celeste is good to go. | 0 | |||||||
| 51 | 42548 | BMS | HH | rclingan | 7/13 | 11:13 am | 11:28 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79215 | SOAR Intake forms | 1 | 8/6 CS fixed travel entered as remote | travel to client for onsite visit | 0 | ||||||
| 52 | 42549 | BMS | HH | rclingan | 7/13 | 11:28 am | 12:04 pm | 0.60 | 1.00 | 0 | 150.00 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79215 | SOAR Intake forms | 1 | 8/6 CS fixed onsite entered as remote | onsite visit to wipe and reset tablet to move to intune for testing of soar intake forms setup tablet with admin account and add admin to soar intake form sharepoint for testing add adobe to manage google play store apps next steps: waiting for individual forms from Client to create template to test with | 0 | ||||||
| 53 | 42699 | BMS | CT | rclingan | 7/13 | 1:57 pm | 2:11 pm | 0.23 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79088 | NVR Identity issues | 0 | Travel for onsite visit | 0 | |||||||
| 54 | 42700 | BMS | CT | rclingan | 7/13 | 2:11 pm | 3:20 pm | 1.15 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79088 | NVR Identity issues | 0 | onsite visit testing identity solutions - cameras still having issues need to return to office to continue work on entra IDP setup | 0 | |||||||
| 55 | 42649 | BMS | CT | rclingan | 7/13 | 3:36 pm | 7:00 pm | 3.40 | 3.50 | 0 | 437.50 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79088 | NVR Identity issues | 0 | entra idp binding work | 0 | |||||||
| 56 | 42650 | BMS | CT | rclingan | 7/14 | 6:00 am | 7:35 am | 1.58 | 1.75 | 0 | 218.75 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79088 | NVR Identity issues | 0 | 8/6 CS fixed onsite entered as remote, needs travel | onsite work with users to setup new ui accounts and verify badge/endpoint/camera access | 2 | Errors: Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 57 | 42653 | BMS | SVC | rclingan | 7/15 | 9:59 am | 10:07 am | 0.13 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | travel for onsite visit - was nearby and already away from a computer easier to stop by to assist. | 0 | |||||||
| 58 | 42654 | BMS | SVC | rclingan | 7/15 | 10:07 am | 10:35 am | 0.47 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | Onsite visit troubleshooting ford remote issues ninja remote working normally for my account and able to remote in reset ninja password reset ninja connections permissions updated ninja remote application issue still persisting plan is to gain remote access to ford wfh pc and setup VPN and RDP | 0 | |||||||
| 59 | 42640 | BMS | NMLGL | rclingan | 7/15 | 11:00 am | 11:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79287 | Re: Teresa's mailbox | 0 | Added Kevin to Teresa's mailbox read and manage access. | 0 | |||||||
| 60 | 42643 | BMS | HH | rclingan | 7/15 | 11:10 am | 11:25 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79215 | SOAR Intake forms | 0 | time spent creating synopsis for individually assigned tablets. Sent word document to jesse and melissa | 0 | |||||||
| 61 | 42655 | BMS | SVC | rclingan | 7/15 | 11:15 am | 11:20 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | send remote access link to ford and await installation to jump on pc and setup vpn and rdp. - user at lunch. | 0 | |||||||
| 62 | 42659 | BMS | MEC | rclingan | 7/15 | 11:30 am | 11:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79292 | restore details file for rick | 0 | work with rick to verify restore date period and files that need to be restored. restore files and ask rick to verify everything that was missing is back. | 0 | |||||||
| 63 | 42684 | BMS | SVC | rclingan | 7/15 | 3:35 pm | 3:47 pm | 0.20 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79291 | Ford unable to access remote pc | 0 | setup openvpn and rdp on ford desktop to allow remote access. set fixed ip on ford remote pc | 0 | |||||||
| 64 | 42721 | BMS | IC | rclingan | 7/16 | 8:45 am | 8:50 am | 0.08 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79336 | Projects Login Help | 1 | 8/6 CS fixed correspondence marked as no charge | called and left message for john | 0 | ||||||
| 65 | 42722 | BMS | IC | rclingan | 7/16 | 8:50 am | 8:56 am | 0.10 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79336 | Projects Login Help | 0 | john called back and i remoted in and opened project successfully for him. checked several files. | 0 | |||||||
| 66 | 42762 | BMS | SVC | rclingan | 7/16 | 12:39 pm | 12:59 pm | 0.33 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | travel for onsite visit to Heights location. | 0 | |||||||
| 67 | 42763 | BMS | SVC | rclingan | 7/16 | 12:59 pm | 2:51 pm | 1.87 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | onsite support for installation of new cirrus HD-OCT machine. work with zeiss technician to setup database on instrument and run through installation of HD-OCT viewer on one machine uploaded viewer installation files to server for distribution to other machines | 0 | |||||||
| 68 | 42764 | BMS | SVC | rclingan | 7/16 | 8:30 pm | 9:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79355 | New OCT machine | 0 | install viewer software on A-4442 create documentation for installation process Instrument is offline - fell asleep 17:19 does not respond to wake on lan requests cannot continue with installation until instrument is online. | 0 | |||||||
| 69 | 42798 | BMS | TN | rclingan | 7/17 | 6:58 am | 1:59 pm | 7.02 | 7.25 | 0 | 906.25 | Onsite | Standard Technician | Billable | 7/13 | Help Desk 2.1 | PendingApproval | -Closed | 79375 | Evolution Group Network and Phone swap | 0 | 8/6 CS ASK FD - notes & times different from FD's entry for same visit | onsite visit to swap netwok equipment, isp and phones | 2 | Errors: Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | Audit Done: Audit incomplete, Work Type: No travel entry found for onsite (based on tech, date, company) | ||||
| 70 | 42866 | BMS | SVC | rclingan | 7/20 | 10:43 am | 10:53 am | 0.17 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79355 | New OCT machine | 0 | travel for onsite visit | 0 | |||||||
| 71 | 42867 | BMS | SVC | rclingan | 7/20 | 10:53 am | 1:24 pm | 2.52 | 2.75 | 0 | 343.75 | Onsite | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79355 | New OCT machine | 0 | onsite visit to install viewer software for 4 exam rooms, worked with zeiss support to fix database after migration. | 0 | |||||||
| 72 | 42870 | BMS | HH | rclingan | 7/20 | 2:15 pm | 2:30 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79554 | isabel onedrive/teams file sync issues | 0 | disabled teams sync enable onedrive shortcut sync delete orphaned teams files | 0 | |||||||
| 73 | 42869 | BMS | CT | rclingan | 7/20 | 2:30 pm | 3:37 pm | 1.12 | 1.25 | 0 | 156.25 | Remote | Standard Technician | DoNotBill | 7/20 | Help Desk 2.1 | Open | -Closed | 79088 | NVR Identity issues | 0 | Identity sync service having issues? Troubleshooting to fix issues on unifi side for identity sync, added user to entra group disabled access on nvr restarted udm sync service not showing properly still continue troubleshooting as users show in local people page on udm but not fabric people page. | 1 | Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | |||||
| 74 | 42932 | BMS | NMFFL | rclingan | 7/21 | 8:42 am | 9:50 am | 1.13 | 1.25 | 0 | 156.25 | Onsite | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79561 | Segra Service light up | test and verify connection | 0 | onsite with segra technician Norm, terminate ethernet cable from basement, test connection, verify static, setup new gateway fiber talk with technician about need for two extensions from dmarc in basement to suite due to fact that client is getting phones and internet from segra. There is a fiber line from basement as well that he is going to try to have terminated to be used as the data line and we will turn the ethernet to voice data line. updated client on current status of ISP install | 0 | |||||||
| 75 | 42933 | BMS | NMFFL | rclingan | 7/21 | 9:50 am | 10:05 am | 0.25 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79561 | Segra Service light up | test and verify connection | 0 | return to atg office | 0 | |||||||
| 76 | 42886 | BMS | NMLGL | rclingan | 7/21 | 10:15 am | 10:23 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79573 | New voicemail from (505) 350-8661 | 0 | assist kimberly with accessing the new shared drives on windows pc | 0 | |||||||
| 77 | 42889 | BMS | JGCPA | rclingan | 7/21 | 10:30 am | 10:33 am | 0.05 | 0.25 | 0 | 31.25 | Correspondence NC | Standard Technician | DoNotBill | 7/20 | Help Desk 2.1 | Open | -Closed | 79576 | Retrieve a file | 1 | 8/6 CS fixed correspondence marked as no charge | called and left message with payton for parilee to call back when she has a moment to look at this | 0 | ||||||
| 78 | 42927 | BMS | JGCPA | rclingan | 7/21 | 11:00 am | 11:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79576 | Retrieve a file | 0 | spoke to parilee about this, we have a backup of the database but the individual data is not exposed in that database. We requested that she reach out to the vendor support to see what the best course of action is here. | 0 | |||||||
| 79 | 42926 | BMS | NMLGL | rclingan | 7/22 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79613 | pdf preview broken after file changes | 0 | verify issue is security related, add nas to trusted sites in internet options. | 0 | |||||||
| 80 | 42990 | BMS | NMLGL | rclingan | 7/23 | 8:20 am | 9:31 am | 1.18 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79658 | Fw: New Matter: Caitlin Ashton v. Dona Ana County BCC (314) | 0 | search for file and attempt restore, restores being blocked by the current backup process. found file and moved back to original location. | 0 | |||||||
| 81 | 43003 | BMS | NMLGL | rclingan | 7/23 | 9:31 am | 12:30 pm | 2.98 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79657 | Fw: Possible email hack | 0 | work on auditing extent of breach and cleaning up account document findings create draft email to send to recipients of breach talk with cyber carrier about consultation | 0 | |||||||
| 82 | 43007 | BMS | NMLGL | rclingan | 7/23 | 1:00 pm | 1:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 7/20 | Help Desk 2.1 | Open | -Closed | 79657 | Fw: Possible email hack | 0 | Meeting with insurance carriers | 0 | |||||||
| 83 | 43185 | BMS | NMLGL | rclingan | 7/28 | 9:30 am | 9:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 79395 | Fw: Teresa's mailbox | 0 | remoted in with kevin and fixed his access to mailbox. Mac does not auto populate shared mailbox delegations. | 0 | |||||||
| 84 | 43242 | BMS | HH | rclingan | 7/29 | 9:15 am | 9:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80029 | Raymond Lucero mfa issues | 0 | worked with jesse to remove an reset mfa for raymond tested and it is working now. | 0 | |||||||
| 85 | 43291 | BMS | HH | rclingan | 7/30 | 8:43 am | 9:01 am | 0.30 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80102 | Contract Renewal Meeting | 0 | 8/6 CS ASK FD - SOP for travel to non-billable visit? (ex: sales meeting) | Travel for onsite visit | 2 | Errors: Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company) | Audit Done: Audit incomplete, Work Type: No onsite entry found for travel (based on tech, date, company) | ||||
| 86 | 43292 | BMS | HH | rclingan | 7/30 | 9:01 am | 9:40 am | 0.65 | 0.75 | 0 | - | Sales | Sales | DoNotBill | 7/27 | Help Desk 2.1 | Open | -Closed | 80102 | Contract Renewal Meeting | 1 | 8/6 CS sales role ok | onsite meeting with Jesse and Melissa discussing contract renewal and a few items from the Audit/Migration that were lingering such as the ITDR, Backups, | 1 | Notices: Work Role: Role not Standard Technician | Work Role: Role not Standard Technician | ||||
| 87 | 43297 | BMS | SVC | rclingan | 7/30 | 11:45 am | 12:00 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 79355 | New OCT machine | 0 | fix database issues on two machines | 0 | |||||||
| 88 | 43351 | BMS | NMFFL | rclingan | 7/30 | 3:59 pm | 4:12 pm | 0.22 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80054 | Kats laptop memory upgrade | 0 | travel for onsite visit | 0 | |||||||
| 89 | 43352 | BMS | NMFFL | rclingan | 7/30 | 4:12 pm | 5:12 pm | 1.00 | 1.00 | 0 | 125.00 | Onsite | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80054 | Kats laptop memory upgrade | 0 | onsite replacement of memory and test to verify % usage is dropped | 0 | |||||||
| 90 | 43349 | BMS | NMFFL | rclingan | 7/31 | 7:58 am | 12:00 pm | 4.03 | 4.25 | 0 | 531.25 | Onsite | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80156 | Segra Cutover Time Tracking | 0 | onsite work to install new network equipment and cleanup rack fixed issues with printers after new equipment test phones and 911 address verification | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 91 | 43355 | BMS | HH | rclingan | 7/31 | 12:01 pm | 12:10 pm | 0.15 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80157 | SOAR Adobe issues | 0 | travel for onsite visit to annex | 0 | |||||||
| 92 | 43356 | BMS | HH | rclingan | 7/31 | 12:10 pm | 12:58 pm | 0.80 | 1.00 | 0 | 150.00 | Onsite | Standard Technician | Billable | 7/27 | Help Desk 2.1 | Open | -Closed | 80157 | SOAR Adobe issues | 1 | 8/6 CS fixed remote entered as onsite | fix adobe issues by consenting and granting permissions discussion about changes at aoc and annex | 0 |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (5)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 11.25 | 79088 | CT | NVR Identity issues |
| 8.25 | 76540 | HH | IT questionnaire |
| 7.25 | 79375 | TN | Evolution Group Network and Phone swap |
| 7.00 | 79089 | CT | Access Control Install |
| 6.25 | 79355 | SVC | New OCT machine |
Errors
| Field | Message | Count |
|---|---|---|
| Audit Done | Audit incomplete | 4 |
| Work Type | No onsite entry found for travel (based on tech, date, company) | 1 |
| Work Type | No travel entry found for onsite (based on tech, date, company) | 4 |
| Total | 9 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Entry Status | Status = 'WrittenOff', work type not admin, correspondence or sales | 1 |
| Notes | Notes contain 'travel', work type not travel | 1 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 1 |
| Total | 3 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not admin, correspondence or sales | 2 |
| Notes | Notes longer than 500 characters | 1 |
| Work Role | Role not Standard Technician | 2 |
| Work Type | No travel entry found for onsite (based on tech, date, ticket) | 1 |
| Total | 6 | |