Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 9:33:34 pm took 0.28 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Aug 2026 Company: all Ticket: all User: jirwin [x] Type: all Role: all Bill: all Timesheet: all 8/3 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 5)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 43534 | BMS | NMLGL | jirwin | 8/4 | 2:00 pm | 4:00 pm | 2.00 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | Scheduled | 79061 | New laptop and dock for Kathy and Carmela | 0 | Setup new laptop for kathy. Will need to return with a docking station and install printer and a scanner. | 1 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company) | Work Type: No travel entry found for onsite (based on tech, date, company) | |||||
| 2 | 43543 | BMS | TSSNM | jirwin | 8/5 | 7:47 am | 8:00 am | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80360 | Kimi - Access to the signs@ shared box | 0 | Thank you for logging in! I will gladly remote onto your computer and check it out! Do you have a service tag for your computer? If so, can you let me know which one? Thanks! Jason | 0 | |||||||
| 3 | 43537 | BMS | TSSNM | jirwin | 8/5 | 8:15 am | 8:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80360 | Kimi - Access to the signs@ shared box | 0 | Al, I have given permissions to accounting and projects for the signs@ mailbox. If she is still not seeing them, just have her give us a call and we can login to the machine she is using to manually add them. | 0 | |||||||
| 4 | 43539 | BMS | PPT | jirwin | 8/5 | 8:30 am | 8:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | On-Hold - Customer | 80312 | New Employee access to server | 0 | Reset password to default password for Paradigm. Emailing client. | 0 | |||||||
| 5 | 43540 | BMS | PPT | jirwin | 8/5 | 8:57 am | 8:59 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | On-Hold - Customer | 80312 | New Employee access to server | 0 | Hello Peter! Shelby is an active user and I did have to reset her password to the default: Paradigm123! Once Shelby logs in, it will ask for her to change the password. | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | |||||
| 6 | 43541 | BMS | PPT | jirwin | 8/5 | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80315 | PTA Traveler | 0 | Created user and temp password | 0 | |||||||
| 7 | 43542 | BMS | PPT | jirwin | 8/5 | 9:05 am | 9:06 am | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80315 | PTA Traveler | 0 | Good Morning, Celeste! I have created the user and set the temp password for Brittany Anderson \(Attached\) Let me know if you need anything additional! Thanks, Jason Irwin | 0 | |||||||
| 8 | 43546 | BMS | TSSNM | jirwin | 8/5 | 9:36 am | 9:40 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | DoNotBill | 8/3 | Help Desk 2.1 | Open | -Closed | 80360 | Kimi - Access to the signs@ shared box | 0 | Remoted on, removed signs@ and then added signs@.... | 1 | Notices: Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | Bill: Status = 'DoNotBill', work type not admin, correspondence or sales | |||||
| 9 | 43551 | BMS | PPT | jirwin | 8/5 | 10:15 am | 10:45 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80367 | Re: Removing employee from server | 0 | Suspended user's email and updated the display name to reflect the suspension. | 0 | |||||||
| 10 | 43553 | BMS | PPT | jirwin | 8/5 | 10:52 am | 10:53 am | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80367 | Re: Removing employee from server | 0 | Good Morning, Peter I have suspended the email for the user, Celeste Peters. Thanks, Jason Irwin | 0 | |||||||
| 11 | 43563 | BMS | PPT | jirwin | 8/5 | 12:00 pm | 12:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80379 | An email causing havoc | 0 | Steps taken: Remoted on and cleared the screen, deleted the offending mail, cleared cache and cookies from chrome. Next Steps: | 0 | |||||||
| 12 | 43588 | BMS | NMLGL | jirwin | 8/5 | 2:00 pm | 4:00 pm | 2.00 | 2.00 | 0 | 250.00 | Onsite | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | Scheduled | 79061 | New laptop and dock for Kathy and Carmela | 0 | Steps taken: Removed old desktop \(A-4346\), one monitor, a keyboard, and a mouse Setup docking station with the remaining external monitor Setup new keyboard and mouse \(kathy's personal purchase\) Changed power settings on the laptop to test for sleep issue Setup printer and canon scanner Changed power savings for the drive to never go to sleep Changed CPU settings to operate at 90% minimum Added calculator to taskbar Setup monitor resolution and text size Tested with Kathy to ensure it will work for her Setup external monitor as main display Hooked up and tested audio Next Steps: Return old desktop and components to NMLGL corporate office by Friday | 2 | Errors: Work Type: No travel entry found for onsite (based on tech, date, company); Notices: Notes: Notes longer than 500 characters | Work Type: No travel entry found for onsite (based on tech, date, company) | Notes: Notes longer than 500 characters | ||||
| 13 | 43628 | BMS | CASNM | jirwin | 8/6 | 8:30 am | 9:00 am | 0.50 | 1.00 | 0 | 25.00 | Travel | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | Scheduled | 79611 | Audit devices and pickup new laptop | 0 | Travel time for onsite visit. | 0 | |||||||
| 14 | 43671 | BMS | CASNM | jirwin | 8/6 | 9:00 am | 10:45 am | 1.75 | 1.75 | 0 | 218.75 | Onsite | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | Scheduled | 79611 | Audit devices and pickup new laptop | 0 | Steps taken: Setup Francisco's traveling laptop Installed and Configured Lucas's laptop for Office Installed printers for each workstation Removed old office license and used it for Christina Setup and configured office for Christina Installed all updates Configured and installed quickbooks for Francisco Next Steps: Investigate archived one drive for Christina | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 15 | 43682 | BMS | AIAM | jirwin | 8/7 | 12:00 pm | 12:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80478 | A-4780 Cannot Reach Bosque Farms | 0 | Remoted on to take a look... The address was invalid... Changed address to the Bosque Farms OMNI address... Still could not ping or access it... Authorized Cashier 1 station in zerotier Setup zerotier connection... Tested and updated bookmark for the Firefox browser | 0 | |||||||
| 16 | 43683 | BMS | AIAM | jirwin | 8/7 | 4:00 pm | 4:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 8/3 | Help Desk 2.1 | Open | -Closed | 80480 | Dan pdf email printing issue | 0 | Remoted on to the computer and could not preview or open pdf... Checked background processes and adobe reported over two dozen of them as not responding... Verified pdf was legitimate and downloaded to documents... Ended all adobe programs and processes.... Was able to open and print the pdf... Closing call... | 0 |
Legend:
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Errors
| Field | Message | Count |
|---|---|---|
| Work Type | No travel entry found for onsite (based on tech, date, company) | 2 |
| Total | 2 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Notes contain 'travel', work type not travel | 1 |
| Total | 1 | |
Notices
| Field | Message | Count |
|---|---|---|
| Bill | Status = 'DoNotBill', work type not admin, correspondence or sales | 1 |
| Notes | Notes longer than 500 characters | 1 |
| Notes | Possible exposed credentials | 1 |
| Total | 3 | |