Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 10:21:54 pm took 0.51 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Apr 2026 » Company: all Ticket: all User: all Type: Remote [x] Role: all Bill: all Timesheet: all 3/30 4/6 4/13 4/20 4/27 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: all [reset] Progress: 0% (0 of 35)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 39094 | BMS | NMLGL | dlovato | 4/21 | 11:05 am | 11:27 am | 0.37 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74538 | Ediscovery Help | 0 | * Called Giovanna * She has approximately 5,000 emails to review * It doesn't sound like searching or redaction will be needed, thus higher tier eDiscovery tools aren't needed * Recommended reviewing with a software called PST Viewer Pro * It can be set up to have a 15 day trial. * She is currently in the middle of a project but will reach out when she's ready to proceed * Download link: [Pst Viewer Pro|Outlook email viewer](https://www.pstviewer.com/) | 0 | |||||||
| 2 | 39252 | BMS | NMLGL | dlovato | 4/23 | 2:57 pm | 3:27 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74755 | Nm local government law - Lisa page outlook issues and c drive full | 0 | * Contacted Lisa * Ran WinDirStat * Found a ~65GB file at C:\\ProgramData\\Microsoft\\Windows\\CapabilityAccessManager\\ * Researched and it is safe to delete * Stopped Capability Access Manager service * Deleted file * Restarted Service * Lisa will reach out if issue returns * Closing ticket | 0 | |||||||
| 3 | 37963 | BMS | HH | fdrewett | 4/1 | 1:20 pm | 1:32 pm | 0.20 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73566 | Lenovo mic issue | 0 | A-4253 https://app.ninjarmm.com/#/deviceDashboard/742/overview Called the housing office and they said she is out of the office returning tomorrow. We will try again in the morning. | 0 | |||||||
| 4 | 38014 | BMS | OMNI | fdrewett | 4/1 | 3:45 pm | 4:30 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73529 | Weekly Meeting | 0 | Security review for the meeting tomorrow. still vulnerabilities on the servers. | 0 | |||||||
| 5 | 38008 | BMS | PPT | fdrewett | 4/1 | 7:00 pm | 9:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73581 | QB Updates on the server | 0 | Proceeded with QuickBooks update installation on RDS server. Server did not come back up after reboot. Attempted restart from ESXi console — unsuccessful. Rebooted ESXi host — still unresponsive. Performed iDRAC reboot of ESXi host, which restored services. Verified RDS server came back online and completed QuickBooks updates. Also installed QuickBooks updates on QB host. All systems confirmed operational. | 0 | |||||||
| 6 | 38034 | BMS | IC | fdrewett | 4/2 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73588 | ISP - Internet Down | 0 | Call with Courtney to get DJ's shares reconnected. | 0 | |||||||
| 7 | 38088 | BMS | OMNI | fdrewett | 4/2 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73529 | Weekly Meeting | 0 | weekly meeting | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 8 | 38095 | BMS | SVC | fdrewett | 4/2 | 12:00 pm | 12:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73593 | OBS is having trouble with the RDS Server | 0 | Remoted in and restarted the remote desktop server. Called and left a message for the OBS people | 0 | |||||||
| 9 | 38131 | BMS | HH | fdrewett | 4/6 | 7:45 am | 8:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73770 | Deactivate/Transfer Access Email & Google Accounts | 0 | Suspended the user in the Google Admin Center. Still need to transfer the files to the new user | 0 | |||||||
| 10 | 38150 | BMS | CASNM | fdrewett | 4/6 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73799 | Angie needed the PW for Outlook | 0 | spoke to Angie and walked her through setting up Outlook on her new phone | 0 | |||||||
| 11 | 38328 | BMS | AIAM | fdrewett | 4/7 | 2:30 pm | 3:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73919 | New M365 account - Ignacio | 0 | Display name: Ignacio Gonzalez-Jaime Username: ignacio@acmeironandmetal.com Password: A\*\*\*\*\*\*\*\*\*\*\*88 | 1 | Notices: Notes: Possible exposed credentials | Notes: Possible exposed credentials | |||||
| 12 | 38472 | BMS | PPT | fdrewett | 4/9 | 5:00 pm | 7:00 pm | 2.00 | 2.00 | 0 | 250.00 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 74062 | PBX Reporting | 0 | worked on building out a dashboard for the pbx. The reporting was minimal out of FreePBX. Build a quick dashboard for call details. | 0 | |||||||
| 13 | 38584 | BMS | OMNI | fdrewett | 4/13 | 6:30 am | 7:30 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74132 | OMNI Server Migration | 0 | working with Kevin on post migration issues at AMR | 0 | |||||||
| 14 | 38582 | BMS | TSSNM | fdrewett | 4/13 | 9:00 am | 9:15 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74149 | Printer not working | 0 | Remoted in and found the computer acting as the print server had switched to a guest network and the firewall was blocking the incoming connections. | 0 | |||||||
| 15 | 38616 | BMS | PPT | fdrewett | 4/13 | 3:00 pm | 3:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74028 | Fwd: Fw: Enrollment 370127-01 | Took a look at the delivery reports for this email address | 0 | Hey Celeste, are you still having trouble with email from these guys? looks like one was blocked and the others were delivered. ![\[image\]](https://na.myconnectwise.net/v4_6_release/api/newinlineimages/ambitionscg/acb3196f-4907-4243-90c6-f52e1e9fa410/f008cba0-71e9-44a8-ab91-01a91d019f72) | 1 | Notices: Int Notes: Internal notes | Int Notes: Internal notes | ||||
| 16 | 38775 | BMS | PPT | fdrewett | 4/15 | 9:15 am | 10:30 am | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74325 | Phones are having issues at Los Lunas and South Valley | 0 | working with Comcast on the poor connection at the los lunas location. after a long call with support, they are sending out a tech | 0 | |||||||
| 17 | 38810 | BMS | IC | fdrewett | 4/15 | 1:30 pm | 2:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74333 | File explorer Issues | 0 | The issue was caused by the group policy for the drive maps replacing rather than updating the current map | 0 | |||||||
| 18 | 38833 | BMS | PPT | fdrewett | 4/15 | 2:30 pm | 3:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74325 | Phones are having issues at Los Lunas and South Valley | 0 | Follow up call with Comcast. They are creating a new work order for an on-site. They said the tech will be there within the hour | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 19 | 38828 | BMS | HH | fdrewett | 4/15 | 4:30 pm | 4:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74356 | Colin Bulman | 0 | Colin is deactivated Thanks Patricia! | 0 | |||||||
| 20 | 38895 | BMS | IC | fdrewett | 4/16 | 8:30 am | 9:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74270 | Damian Continued Email Issues | 0 | reviewed the situation with Damians email and sent an email with recommendations to Courtney | 0 | |||||||
| 21 | 38894 | BMS | OMNI | fdrewett | 4/16 | 10:00 am | 11:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74394 | Omni Weekly Meeting | 0 | weekly meeting | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 22 | 38899 | BMS | NMLGL | fdrewett | 4/16 | 12:30 pm | 1:15 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74377 | Randall Van Vleck server access | 0 | worked with Randell on reconfiguring the vpn on his mac | 0 | |||||||
| 23 | 38893 | BMS | AIAM | fdrewett | 4/16 | 2:00 pm | 3:45 pm | 1.75 | 1.75 | 0 | 218.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74316 | New Laptop for Crystal | 0 | setting up the laptop at the office. joined the domain and configured the shares. installed office and added the email account. reached out to Todd to install sage | 0 | |||||||
| 24 | 38911 | BMS | MEC | fdrewett | 4/17 | 5:00 am | 6:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74399 | Free Space on MEC-DC02 | 0 | remoted in and cleaned an additional 200gb in the e: drive. there is a backup folder for Jana i need to ask about | 0 | |||||||
| 25 | 38960 | BMS | HH | fdrewett | 4/17 | 11:51 am | 12:40 pm | 0.82 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | walked with jesse about transition for AOC and Gateway programs as they operate 24/7 and will need access to certain things for at least a portion of the staff throughout the transition weekend. discussed the likelihood of transitioning a few people at each location either before 5/1 or on 5/1 after mx record change so that they are ready for the transition weekend without a disruption to service. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 26 | 38982 | BMS | OMNI | fdrewett | 4/19 | Sun | 12:00 pm | 3:00 pm | 3.00 | 3.00 | 0 | 375.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74394 | Omni Weekly Meeting | 0 | Testing of the new AMR Server | 0 | ||||||
| 27 | 38988 | BMS | CT | fdrewett | 4/20 | 7:00 am | 8:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74499 | Huntress ITDR Incident #2093168 — Critical — Courageous Transformations | 0 | Huntress ITDR Incident #2093168 — Critical — Courageous Transformations Incident: https://bms.huntress.io/org/295830/infection\_reports/2093168 Summary: Huntress detected a successful suspicious authentication to M365 account charlotteb@couragenm.com on 2026-04-20 12:51:16 UTC from 47.253.180.189 \(Alibaba Cloud - US, Virginia\) using user agent axios/1.15.0 against the OfficeHome application. Device was non-compliant/unmanaged. Axios UA is associated with Phishing-as-a-Service kits and automated credential validation / session hijacking. Huntress auto-revoked sessions and disabled the identity. IOCs: - User: charlotteb@couragenm.com - Src IP: 47.253.180.189 \(Alibaba Cloud - US\) - User Agent: axios/1.15.0 - Session ID: 00401e2a-2a11-ede3-62cf-26b1d4d97c1e - App: OfficeHome \(4765445b-32c6-49b0-83e6-1d93765276ca\) - Device: Non-compliant, Unmanaged Remediation actions completed: 1\. Contained account in M365 admin center — reset password to a new strong value, blocked sign-in, and initiated sign-out to revoke all refresh tokens\. 2\. Verified per-user MFA status: Enforced\. 3\. Audited registered MFA / authentication methods in Entra for charlotteb — no unfamiliar phone numbers, Authenticator registrations, or alternate emails\. No attacker-registered methods present\. 4\. Reviewed Entra sign-in logs for the user — no additional suspicious successful sign-ins identified beyond the Huntress-flagged event; no 'Previously satisfied' MFA from foreign IPs observed\. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 28 | 39002 | BMS | OMNI | fdrewett | 4/20 | 7:00 am | 8:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74394 | Omni Weekly Meeting | 0 | Check in with Sal and Karri at AMR. Verified the computers that were off over the weekend came back online and connected to the new server | 0 | |||||||
| 29 | 38999 | BMS | PPT | fdrewett | 4/20 | 8:00 am | 8:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74497 | New voicemail from (505) 861-1200 | 0 | worked with Peter on his remote desktop issue and a call to Sarah in Belen | 0 | |||||||
| 30 | 39003 | BMS | HH | fdrewett | 4/20 | 8:30 am | 8:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | BilledAgreement | -Closed | 74504 | Alyssa Sanchez | 0 | She has been deactivated. Thanks Patricia! ---- Alyssa Sanchez alyssas@headinghome.org Suspended by admin Last sign in: 4 days ago Created: Mar 16, 2026 | 0 | |||||||
| 31 | 39012 | BMS | PPT | fdrewett | 4/20 | 9:30 am | 10:00 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74523 | Yuliana - Remote access not working on A-4580 | 0 | Remoted into A-4580. Configured remote access via vpn. Called and tested with Yuliana | 0 | |||||||
| 32 | 39041 | BMS | MC | fdrewett | 4/20 | 2:15 pm | 2:30 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74539 | Email Updates Needed | 0 | converted the mailbox \(__robyn@mechcon.org__\) to a sharedbox and added Jaime \(__jaime@mechcon.org__\). | 0 | |||||||
| 33 | 39071 | BMS | PPT | fdrewett | 4/21 | 7:45 am | 8:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74570 | SV - Scanner not working Front Desk Middle | 0 | reinstalled the driver. same issue. Found that it was using a funky location for the temp scan files that it did not have write access to | 0 | |||||||
| 34 | 39070 | BMS | AIAM | fdrewett | 4/21 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74316 | New Laptop for Crystal | 0 | Worked with Crystal on getting the remote access to the new laptop finalized. got access to the google account for password &bookmark sync | 0 | |||||||
| 35 | 39073 | BMS | OMNI | fdrewett | 4/21 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74566 | AMR - Time off on the new server | 0 | Worked with Jim on an issue with the transfers between amr and main. checked the time on the server and it looks good. there must be a setting in the app that controls the time. Jim is going to dig in with Kevin | 0 | |||||||
| 36 | 39081 | BMS | IC | fdrewett | 4/21 | 10:00 am | 10:30 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74575 | Missing Files on the server | 0 | remoted in and copied over the data from the "archive folder" from before the move to the new file share | 0 | |||||||
| 37 | 39109 | BMS | TFF | fdrewett | 4/21 | 1:00 pm | 1:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74583 | Spam Email | 0 | adjusted the spam filter in M365 | 0 | |||||||
| 38 | 39111 | BMS | PPT | fdrewett | 4/21 | 3:04 pm | 3:09 pm | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74582 | Email password reset | 0 | Reset Sarah Erhart google account password to a temp password | 0 | |||||||
| 39 | 39146 | BMS | HH | fdrewett | 4/22 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Onsite meeting with Jesse and Ryan. Melissa was remote. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 40 | 39153 | BMS | MC | fdrewett | 4/22 | 11:30 am | 11:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74683 | Robyn Email | 0 | Added the auto-reply. let us know if you need anything else. Frank | 0 | |||||||
| 41 | 39336 | BMS | HH | fdrewett | 4/24 | 8:15 am | 2:00 pm | 5.75 | 5.75 | 0 | 862.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | BitTitan MigrationWiz environment build-out for the Google Workspace to Microsoft 365 migration. Configured the Google Workspace source endpoint: created the GCP project, created the service account and JSON key, enabled the Gmail, Drive, Calendar, Contacts and Admin SDK APIs, and granted domain-wide delegation for the BitTitan OAuth scopes. Configured the Microsoft 365 destination endpoint: registered the MigrationWiz application in Entra ID, granted modern authentication consent, and provisioned the dedicated migration admin account. Extended troubleshooting of the Microsoft consent and authentication flow before Verify Credentials would pass against both endpoints. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 42 | 39650 | BMS | HH | fdrewett | 4/27 | 1:00 pm | 5:00 pm | 4.00 | 4.00 | 0 | 600.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Built out the migration source data set. Updated the user tracking sheet against the current Google Admin export, then reviewed the full account list line by line with Jesse Hugg to confirm who migrates, who is archived, and how aliases and shared mailboxes are handled. Cleaned up and imported the finalized user list into MSPComplete via CSV and applied User Migration Bundle licensing. Created the Document migration project for My Drive to OneDrive and pre-provisioned each user's OneDrive so the Drive data had a destination to land in. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 43 | 39651 | BMS | HH | fdrewett | 4/28 | 11:00 am | 3:00 pm | 4.00 | 4.00 | 0 | 600.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Reviewed the results of the pilot migrations - all trial passes completed successfully across mail, calendar, contacts and Drive data. Purchased and applied the remaining User Migration Bundle licenses to cover the balance of the user count. Kicked off the mailbox Pre-Stage Pass, starting with Jesse Hugg as the validation user, and monitored throughput, throttling and the error queue as the pass ran. | 0 | |||||||
| 44 | 39652 | BMS | HH | fdrewett | 4/29 | 8:15 am | 11:00 am | 2.75 | 2.75 | 0 | 412.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Continued the mailbox pre-stage. Worked the error queue from the overnight pass, re-driving failed items and running retries on the mailboxes that had not completed. Kicked off the Shared Drive to SharePoint migration project so the shared data would be staged alongside the mailboxes ahead of the cutover. | 0 | |||||||
| 45 | 39649 | BMS | OMNI | fdrewett | 4/30 | 10:00 am | 11:30 am | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75280 | OMNI Weekly meeting | 0 | weekly meeting | 0 | |||||||
| 46 | 39657 | BMS | HH | fdrewett | 4/30 | 2:00 pm | 5:00 pm | 3.00 | 3.00 | 0 | 450.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Call with Jesse Hugg to confirm the cutover plan and sequence for the weekend and to give a status update on migration progress. Continued working the mailbox pre-stage retries, with additional passes required on the larger mailboxes that had not finished inside the standard pass window. | 0 | |||||||
| 47 | 39240 | BMS | PPT | mleasure | 4/23 | 1:22 pm | 2:00 pm | 0.63 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74758 | Disable users Jenessa Serna and Leticia Lopez | 0 | Logged into Google admin and suspended both users. | 0 | |||||||
| 48 | 39571 | BMS | NMFFL | mleasure | 4/30 | 1:00 pm | 1:31 pm | 0.52 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75205 | Issues with Chrome | 0 | Issue: User reported Chrome running slow, pages hanging/spinning. Troubleshooting: Tested in incognito and other Chrome profiles – no issues there. Findings: Problem isolated to one Chrome profile. Resolution: Rebuilt the affected profile \(renamed default.old\), had user sign back in. Result: Chrome performance back to normal. | 0 | |||||||
| 49 | 39578 | BMS | NMLGL | mleasure | 4/30 | 2:32 pm | 3:01 pm | 0.48 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 75208 | issue is for michel with accessing printer? | 0 | Got information from Ryan and called to work on the issue. Called and front desk lady said it was no longer an issue. | 0 | |||||||
| 50 | 37913 | BMS | IC | rclingan | 4/1 | 8:04 am | 8:19 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73555 | Add Carol to accounting mailbox | 0 | added carol to shared mailbox and communicated with client. | 0 | |||||||
| 51 | 37922 | BMS | SVC | rclingan | 4/1 | 8:30 am | 8:45 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 73557 | Evie issue with nob hill printer on laptop | 0 | worked with evie to fix connection to nob hill printer verified that it is printing without errors now | 0 | |||||||
| 52 | 37979 | BMS | HH | rclingan | 4/1 | 12:38 pm | 12:53 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73454 | 505-895-4889 | 0 | Travel to Client Site. | 1 | Warnings: Notes: Notes contain 'travel', work type not travel | Notes: Notes contain 'travel', work type not travel | |||||
| 53 | 37980 | BMS | HH | rclingan | 4/1 | 12:53 pm | 12:55 pm | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | BilledAgreement | -Closed | 73454 | 505-895-4889 | 0 | returned phone to sandra as patricia was out of the office. | 0 | |||||||
| 54 | 37981 | BMS | HH | rclingan | 4/1 | 12:55 pm | 1:20 pm | 0.42 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | spoke to jesse about migration status and plan to create him a machine to test on. need to create a licensed user for jesse and create a vm so that he can test policies and start building any forms we may need to rebuild. | 0 | |||||||
| 55 | 38007 | BMS | HH | rclingan | 4/1 | 3:15 pm | 4:50 pm | 1.58 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | worked on setting up a virtual machine for jesse so that he can test policies and build forms | 0 | |||||||
| 56 | 38162 | BMS | NMFFL | rclingan | 4/2 | 10:00 am | 11:25 am | 1.42 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | work on intune setup | 0 | |||||||
| 57 | 38163 | BMS | NMFFL | rclingan | 4/2 | 11:39 am | 12:15 pm | 0.60 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | continued setup of intune for macs | 0 | |||||||
| 58 | 38164 | BMS | HH | rclingan | 4/2 | 12:22 pm | 2:00 pm | 1.63 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | worked on VM for jesses testing | 0 | |||||||
| 59 | 38165 | BMS | NMFFL | rclingan | 4/2 | 2:00 pm | 4:30 pm | 2.50 | 2.50 | 0 | 312.50 | Remote | Standard Technician | Billable | 3/30 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | continued setup of intune for macs setup of company portal provisioning to allow for download of applications purchased through the volume purchasing program | 0 | |||||||
| 60 | 38159 | BMS | HH | rclingan | 4/6 | 8:56 am | 9:39 am | 0.72 | 0.75 | 0 | 112.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Spoke with jesse about the migration and timelines. would like to move accounting department before everyone else (mid april) as they do billing at the beginning of the month. | 0 | |||||||
| 61 | 38167 | BMS | HH | rclingan | 4/6 | 9:42 am | 9:51 am | 0.15 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73770 | Deactivate/Transfer Access Email & Google Accounts | 0 | Granted access to marlene per request. | 0 | |||||||
| 62 | 38182 | BMS | SVC | rclingan | 4/6 | 11:34 am | 11:49 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73822 | new dr email address | 0 | created new email for new doctor and sent encrypted email with credentials to cindy and evie | 0 | |||||||
| 63 | 38185 | BMS | HH | rclingan | 4/6 | 12:09 pm | 12:10 pm | 0.02 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73823 | Fw: Printer Access | 0 | computer is offline, requested that device be turned on | 0 | |||||||
| 64 | 38201 | BMS | HH | rclingan | 4/6 | 2:01 pm | 2:16 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73815 | Printer Access | 0 | added printers to user computer. | 0 | |||||||
| 65 | 38222 | BMS | IC | rclingan | 4/6 | 2:16 pm | 3:01 pm | 0.75 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 72923 | Upgrade computer for new employee | 0 | initial provision of device. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 66 | 38226 | BMS | NMLGL | rclingan | 4/6 | 3:01 pm | 4:01 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73604 | Laptop Request for Trial | 0 | initial provision of device. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 67 | 38243 | BMS | PPT | rclingan | 4/7 | 8:45 am | 9:00 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73853 | Computers in the clinicians office | 0 | requested asset tags of machines and location which the machines are presently at. | 0 | |||||||
| 68 | 38284 | BMS | HH | rclingan | 4/7 | 10:25 am | 10:29 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73861 | 3 new tablets for soar | 0 | Travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 69 | 38285 | BMS | HH | rclingan | 4/7 | 10:29 am | 10:55 am | 0.43 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73861 | 3 new tablets for soar | 0 | Picked up tablets and discussed planned users for them. discussed need to plan a recycle time for removing old equipment from annex. picked up two cell phones for reset. | 0 | |||||||
| 70 | 38334 | BMS | IC | rclingan | 4/8 | 8:05 am | 8:20 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73873 | Snipping Tool | 0 | worked with lisa to fix snipping tool, ran sfc and restarted the computer. verified snipping tool is working properly now. Scheduled onsite with Lisa for replacement of computer for new hire. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 71 | 38352 | BMS | HH | rclingan | 4/8 | 8:20 am | 9:04 am | 0.73 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73861 | 3 new tablets for soar | 0 | begin tablet setup | 0 | |||||||
| 72 | 38355 | BMS | TSSNM | rclingan | 4/8 | 9:00 am | 9:04 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73987 | Switch down after power outage | 0 | talked with al and walked them through power cycling switch with no success - headed onsite. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 73 | 38359 | BMS | HH | rclingan | 4/8 | 10:15 am | 10:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73989 | Fw: Quickbooks issue | 0 | investigate quickbooks issues with jesse, decided to swap melanie to a newer computer that had been slated for the accounting department already. | 0 | |||||||
| 74 | 38360 | BMS | HH | rclingan | 4/8 | 10:30 am | 10:43 am | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73989 | Fw: Quickbooks issue | 0 | Travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 75 | 38361 | BMS | HH | rclingan | 4/8 | 10:43 am | 11:48 am | 1.08 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73989 | Fw: Quickbooks issue | 0 | Onsite visit to replace melanie computer, remap quickbooks shared drive and printers reinstall foxit ensure quickbooks company file opens properly. we need to grab her bookmarks and password off of the old desktop as well as a mileage form and get back to the user. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 76 | 38364 | BMS | HH | rclingan | 4/8 | 12:12 pm | 12:58 pm | 0.77 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73861 | 3 new tablets for soar | 0 | Finish setup of soar tablets next steps is to return tablets to jesse for deployment | 0 | |||||||
| 77 | 38452 | BMS | PPT | rclingan | 4/8 | 4:01 pm | 4:31 pm | 0.50 | 0.50 | 0 | 87.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73965 | My GMail | 0 | investigated google issue and found that google was having widespread issues. | 1 | Errors: Inv Amt: Inv Amt not a multiple of 125 for non-travel | Inv Amt: Inv Amt not a multiple of 125 for non-travel | |||||
| 78 | 38417 | BMS | HH | rclingan | 4/9 | 9:02 am | 9:11 am | 0.15 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73861 | 3 new tablets for soar | 0 | travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 79 | 38418 | BMS | HH | rclingan | 4/9 | 9:11 am | 9:26 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73861 | 3 new tablets for soar | 0 | dropped off tablets on jesses desk and communicated with him that they were in his office. spoke with melissa about future famcare plans/goals and how it can be used for the organization. | 0 | |||||||
| 80 | 38428 | BMS | SVC | rclingan | 4/9 | 10:53 am | 11:20 am | 0.45 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 74027 | New Dr setup | 0 | Setup ad user for new doctor setup account on computer setup outlook ensured all review software opens properly with the databases. we need to schedule some time to get her on all the other doctor workstations. | 0 | |||||||
| 81 | 38429 | BMS | HH | rclingan | 4/9 | 11:25 am | 11:30 am | 0.08 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 74030 | One or more of your domains will auto-renew soon. | 0 | Checked that the card on file is not expired and sent the card info to jesse and melissa to verify. | 0 | |||||||
| 82 | 38433 | BMS | NMFFL | rclingan | 4/9 | 12:00 pm | 12:30 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 74032 | issue with adding a stamp file | 0 | fix kats stamp in adobe remove extra copies scale image size down to proper stamp size test stamp in documents | 0 | |||||||
| 83 | 38449 | BMS | IC | rclingan | 4/9 | 2:00 pm | 3:30 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 68336 | New Laptops and Setups for Welding Shop & Conference Set Up | 0 | Finish setup of 14" laptop install project and outlook and any other necessary applications | 0 | |||||||
| 84 | 38459 | BMS | NMFFL | rclingan | 4/9 | 3:30 pm | 4:45 pm | 1.25 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73915 | Potentially fried laptops | 0 | tore down laptops to verify for damage and check if usbc are on separate board or motherboard, they are both on motherboard. looking into warranty for thinkpad laptop. reset cmos on both laptops multiple times thinkpad showed signs of life, after resets and repair it appears fully functional now. Laptop is charging. yoga laptop is not showing any signs of life. | 0 | |||||||
| 85 | 38502 | BMS | NMFFL | rclingan | 4/10 | 9:52 am | 10:03 am | 0.18 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73915 | Potentially fried laptops | 0 | dropped off laptops with alan | 0 | |||||||
| 86 | 38490 | BMS | HH | rclingan | 4/10 | 11:15 am | 11:30 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 74079 | Deactivate Credentials & Transfer Access | 0 | Reset password, signed out of all sessions, and delegated email to Laura Carlson. | 0 | |||||||
| 87 | 38497 | BMS | PPT | rclingan | 4/10 | 11:29 am | 11:59 am | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 74081 | Using Word | 0 | created new letterhead template for loraine | 0 | |||||||
| 88 | 38532 | BMS | NMFFL | rclingan | 4/10 | 1:11 pm | 3:14 pm | 2.05 | 2.25 | 0 | 281.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | Finish setup of collette macbook in the apple business account and intune | 0 | |||||||
| 89 | 38574 | BMS | HH | rclingan | 4/13 | 10:17 am | 10:25 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74140 | URGENT - New Hire Email Credentials | 0 | Created new user and sent info to hr@ | 0 | |||||||
| 90 | 38585 | BMS | HH | rclingan | 4/13 | 10:55 am | 11:10 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74148 | Arleen (Eileen) Kerr | 0 | deleted user account. | 0 | |||||||
| 91 | 38586 | BMS | IC | rclingan | 4/13 | 11:10 am | 11:25 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74151 | damian continued email issues | 0 | fixed issues with damian email by clearing cache and trying again. | 0 | |||||||
| 92 | 38592 | BMS | NMFFL | rclingan | 4/13 | 11:25 am | 12:24 pm | 0.98 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 72789 | apple business setup | 0 | worked to add remaining needs to macbook emails, box drive, clio drive etc. | 0 | |||||||
| 93 | 38614 | BMS | HH | rclingan | 4/13 | 12:24 pm | 1:30 pm | 1.10 | 1.25 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work on migration documentation for training | 0 | |||||||
| 94 | 38613 | BMS | HH | rclingan | 4/13 | 2:30 pm | 4:53 pm | 2.38 | 2.50 | 0 | 375.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Discussion with jesse and melissa about training for migration. purchase licenses for group owners to be able to create 365 groups create all 365 groups create document for transition training worked on creating distribution lists | 0 | |||||||
| 95 | 38678 | BMS | HH | rclingan | 4/14 | 9:18 am | 9:33 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74185 | 5055546208 | 0 | Travel for onsite visit | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 96 | 38679 | BMS | HH | rclingan | 4/14 | 9:33 am | 10:00 am | 0.45 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74185 | 5055546208 | 0 | reset phone and returned to patricia | 0 | |||||||
| 97 | 38680 | BMS | HH | rclingan | 4/14 | 10:00 am | 11:41 am | 1.68 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Worked with jesse to finalize details for accounts shared drives groups and distribution lists | 0 | |||||||
| 98 | 38683 | BMS | NMLGL | rclingan | 4/14 | 12:00 pm | 12:10 pm | 0.17 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 73604 | Laptop Request for Trial | 0 | spoke with giovanna about the laptop, the trial has been moved from may to august. will reach out to Nick about what the next steps for this laptop are. | 0 | |||||||
| 99 | 38689 | BMS | NMLGL | rclingan | 4/14 | 12:11 pm | 12:26 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74213 | NMLGL - Charles email issues on iphone. | 0 | reached out to charles regarding email issues | 0 | |||||||
| 100 | 38687 | BMS | HH | rclingan | 4/14 | 12:39 pm | 12:54 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74216 | Arias New Printer | 0 | work with jesse to install brother printer and test printing and scanning. this printer is not going to work, scheduled to swap with 3780cdw that is in tech area. | 0 | |||||||
| 101 | 38713 | BMS | NMFFL | rclingan | 4/14 | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74211 | Fw: Proposal Meeting: NM Financial and Family Law meeting with SEGRA | 0 | Ring network vs lateral Dual uplinks 645 xfinity internet 775 xfinity voice Extension from 2nd floor for internet no equipment in closet 100 Mb/s 575 200 Mb/s 650 36 Month Terms 1 static fiber Call pricing 305 monthly One time 245 10 handsets 2 trio handsets 1 911 fee 880 total monthly w/ 575 monthly network costs 955 total w/200 mb/s service UCAS integrated to teams potentially in the future Main advantage will be the ability to set and change hunt groups extensions forwards etc without getting support involved through Sky voice administration interface | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 102 | 38717 | BMS | NMFFL | rclingan | 4/14 | 3:00 pm | 3:22 pm | 0.37 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74224 | Network Upgrades | 0 | Spoke with elizabeth regarding the proposal to upgrade the network while we install new service. We would like to replace the sonicwall with a Cloud Gateway Fiber, the 2 switches with 1 Pro Max 48 PoE and the 4 access points with 2 Pro 7 XGS access points. | 0 | |||||||
| 103 | 38727 | BMS | IC | rclingan | 4/14 | 3:55 pm | 4:10 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74256 | MS Projects for John Rescate | 0 | check microsoft licensing and verify if john has projects. added license to account. | 0 | |||||||
| 104 | 38780 | BMS | HH | rclingan | 4/15 | 8:00 am | 9:00 am | 1.00 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74274 | 2 phones at desk | 0 | Reset phones and rejoin mdm platform for both created new templates for both phones as the old ones did not include user names or groups for the devices | 0 | |||||||
| 105 | 38781 | BMS | HH | rclingan | 4/15 | 9:04 am | 9:37 am | 0.55 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74216 | Arias New Printer | 0 | Travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 106 | 38784 | BMS | HH | rclingan | 4/15 | 9:37 am | 10:10 am | 0.55 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74216 | Arias New Printer | 0 | Onsite to install new brother printer to replace the one jesse had installed prior that was having issues test printing and scanning with new printer remove old printer to recycle | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 107 | 38785 | BMS | HH | rclingan | 4/15 | 10:10 am | 10:17 am | 0.12 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74274 | 2 phones at desk | 0 | travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 108 | 38786 | BMS | HH | rclingan | 4/15 | 10:17 am | 10:25 am | 0.13 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74274 | 2 phones at desk | 0 | dropped off phones with patricia | 0 | |||||||
| 109 | 38793 | BMS | HH | rclingan | 4/15 | 10:50 am | 11:27 am | 0.62 | 0.75 | 0 | 112.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Discuss project status with frank and schedule plans moving forward. create schedule entries for future planned events for this migration. | 0 | |||||||
| 110 | 38796 | BMS | NMFFL | rclingan | 4/15 | 11:27 am | 12:38 pm | 1.18 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74323 | Canva Subscription issue | 0 | Work on getting canva subscription, added shared payment method to apple business account. Setup canva team account and invite collette as a member In-App purchases are not supported with ABM/VPP licenses created scribe guide and shared with collette on how she can add application licenses herself. | 0 | |||||||
| 111 | 38848 | BMS | HH | rclingan | 4/15 | 12:38 pm | 2:00 pm | 1.37 | 1.50 | 0 | 225.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Worked on holiday of hope form rebuild in microsoft | 0 | |||||||
| 112 | 38851 | BMS | HH | rclingan | 4/15 | 3:00 pm | 4:00 pm | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Create remaining users in 365 to prepare for transition | 0 | |||||||
| 113 | 38852 | BMS | HH | rclingan | 4/15 | 4:30 pm | 5:00 pm | 0.50 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work to add newly created users to groups | 0 | |||||||
| 114 | 38844 | BMS | SVC | rclingan | 4/16 | 8:00 am | 8:20 am | 0.33 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74027 | New Dr setup | 0 | checked doctor computers at heights to ensure they are setup with catherine credentials and email. | 0 | |||||||
| 115 | 38845 | BMS | SVC | rclingan | 4/16 | 8:20 am | 9:00 am | 0.67 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74300 | iPads for patient check in | 0 | Researched Ipad signature capture app, it still exists at 19.99 found crystalPM pdf on application setup for windows side [Help Center - Signature Pad's](https://help.crystalpm.com/hardware/signature-pads#h.xe7dk5opxxw) called support for verification on if this application is still supported and for any necessary requirements - awaiting callback discuss options with frank between topaz signature pad and the ipad both have their own difficulties and challenges, we need to await crystal callback for updated information before making a decision. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 116 | 38857 | BMS | NMLGL | rclingan | 4/16 | 9:00 am | 9:55 am | 0.92 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 73604 | Laptop Request for Trial | 0 | continued setup of laptop start installation of control center for dvt file playback install open vpn and create profile connect to server and map network drives | 0 | |||||||
| 117 | 38858 | BMS | SVC | rclingan | 4/16 | 9:55 am | 10:14 am | 0.32 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74378 | HFA review not working on all machines | 0 | worked with evie to determine the cause of the issue being a cord unplugged from the machine. once ethernet was restored the machines reconnected with no issues. | 0 | |||||||
| 118 | 38871 | BMS | NMLGL | rclingan | 4/16 | 10:15 am | 1:29 pm | 3.23 | 3.25 | 0 | 406.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 73604 | Laptop Request for Trial | 0 | worked to install control center and verify functionality. in order for it to install correctly i needed to turn off core isolation and windows firewall as well as grab a copy of crystal reports separately, then uninstall and reinstall the program. copied a dvt file from server and tested functionality. dropped off laptop with Nick and verified he is good to go. | 0 | |||||||
| 119 | 38870 | BMS | NMLGL | rclingan | 4/16 | 1:29 pm | 1:33 pm | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74383 | A few issues at the Osuna NMLGL office | 0 | The server is currently low on space and we are in the process of building an entirely new one. Once this is deployed we will work with you all to move the files over onto the new server. It sounds like Debbie is in urgent need of assistance, is there a time this afternoon that we can get on her computer and check it out? | 0 | |||||||
| 120 | 38882 | BMS | HH | rclingan | 4/16 | 1:38 pm | 1:53 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74392 | Assist with FY 27 estimations | 0 | sent jesse information on adobe licenses and cost Grammarly subscriptions are associated with kathys and mariar i believe. unsure on chatgpt subscriptions as we have not been involved in the purchase of these subscriptions | 0 | |||||||
| 121 | 38907 | BMS | HH | rclingan | 4/16 | 1:54 pm | 4:00 pm | 2.10 | 2.25 | 0 | 337.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Continued work to clean up users added and put them into groups and distribution lists. | 0 | |||||||
| 122 | 38908 | BMS | HH | rclingan | 4/16 | 4:00 pm | 4:18 pm | 0.30 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74392 | Assist with FY 27 estimations | 0 | work with jesse to provide foxit costs | 0 | |||||||
| 123 | 38951 | BMS | NMLGL | rclingan | 4/17 | 11:26 am | 11:51 am | 0.42 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74436 | Susan issues when connected to VPN | 0 | worked with susan to resolve her network issues by replacing the vpn configuration profile. | 0 | |||||||
| 124 | 38952 | BMS | HH | rclingan | 4/17 | 11:51 am | 12:40 pm | 0.82 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | walked with jesse about transition for AOC and Gateway programs as they operate 24/7 and will need access to certain things for at least a portion of the staff throughout the transition weekend. discussed the likelihood of transitioning a few people at each location either before 5/1 or on 5/1 after mx record change so that they are ready for the transition weekend without a disruption to service. | 1 | Warnings: Notes: Duplicate notes | Notes: Duplicate notes | |||||
| 125 | 38953 | BMS | HH | rclingan | 4/17 | 1:30 pm | 2:05 pm | 0.58 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74392 | Assist with FY 27 estimations | 0 | Sent info to jesse regarding adobe licenses for clarification. | 0 | |||||||
| 126 | 38995 | BMS | HH | rclingan | 4/17 | 2:30 pm | 3:30 pm | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Clean up transition document and admin email addresses Create temp password for accounts and change pin requirements | 0 | |||||||
| 127 | 38993 | BMS | HH | rclingan | 4/18 | Sat | 2:00 pm | 3:00 pm | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Create VM for training setup and test access | 0 | ||||||
| 128 | 38994 | BMS | HH | rclingan | 4/19 | Sun | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Create second vm for training on second session | 0 | ||||||
| 129 | 39042 | BMS | HH | rclingan | 4/20 | 8:00 am | 9:20 am | 1.33 | 1.50 | 0 | 225.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | worked on transition document to add requested changes | 0 | |||||||
| 130 | 39043 | BMS | NMFFL | rclingan | 4/20 | 9:20 am | 9:35 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74514 | Phone issues | 0 | worked with elizabeth and suzette to power cycle fiber modem, pbx and switches | 0 | |||||||
| 131 | 39048 | BMS | HH | rclingan | 4/20 | 11:05 am | 2:57 pm | 3.87 | 4.00 | 0 | 600.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | final work on transition document clean up and test vms for training session tomorrow ensure agenda for training is complete changed baseline policies for pin requirement, default search engines and sharepoint sync | 0 | |||||||
| 132 | 39129 | BMS | HH | rclingan | 4/21 | 7:20 am | 7:40 am | 0.33 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 133 | 39125 | BMS | HH | rclingan | 4/21 | 7:40 am | 1:15 pm | 5.58 | 5.75 | 0 | 862.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | onsite for training session and begin the transition for the accounting department to include melanie and josie pc's | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 134 | 39126 | BMS | NMFFL | rclingan | 4/21 | 2:00 pm | 2:15 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74224 | Network Upgrades | 0 | follow up meeting with segra to confirm details for ISP transition and phones | 0 | |||||||
| 135 | 39127 | BMS | HH | rclingan | 4/21 | 2:15 pm | 3:12 pm | 0.95 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | onsite continued, work on debbie pc, computer is on its last legs. confirmed with connie that we will order a new pc for debbie and set her up on the new pc with microsoft when it comes in and leave her on google with the current pc for now. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 136 | 39135 | BMS | HH | rclingan | 4/22 | 8:25 am | 8:41 am | 0.27 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | worked to fix device lock requirements in policy. changed from 14 -> 8 | 0 | |||||||
| 137 | 39181 | BMS | AIAM | rclingan | 4/22 | 2:30 pm | 2:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74698 | New voicemail from Acme Main (505) 345-2457 | 0 | talked to paula on the phone and tried to walk her through turning computer back on, frank is headed onsite shortly. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 138 | 39182 | BMS | HH | rclingan | 4/22 | 2:45 pm | 2:58 pm | 0.22 | 0.25 | 0 | 37.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | discussion with jesse and patricia to plan her transition. | 0 | |||||||
| 139 | 39172 | BMS | CTCPA | rclingan | 4/22 | 2:58 pm | 3:11 pm | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 75204 | New Computer Info for remote desktop setup | 0 | The main benefit of a desktop accessed via remote desktop versus a laptop connected through VPN is connection stability between the client machine and the applications/databases on the server. On the local network, the desktop has a wired gigabit connection directly to the server. A laptop connected over VPN, on the other hand, would realistically see speeds closer to 100 Mb/s at best — roughly 10% of local speed — since it's limited by our upload speed and the user's download speed. Beyond the raw speed difference, the VPN connection is also more susceptible to latency, instability, and potential data corruption due to the lower available bandwidth and any drops along the way. For line-of-business applications that are constantly reading and writing to the server, a remoted desktop provides a much more reliable experience. | 1 | Notices: Notes: Notes longer than 500 characters | Notes: Notes longer than 500 characters | |||||
| 140 | 39184 | BMS | PPT | rclingan | 4/22 | 3:30 pm | 3:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74709 | loraine issues with access centresuite webpage | 0 | worked with loraine to clear cache and ensure access to the webpage is restored. | 0 | |||||||
| 141 | 39208 | BMS | HH | rclingan | 4/23 | 8:15 am | 9:59 am | 1.73 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | update transition guide with action items from last training session reset password and mfa on training account to prepare for training session this afternoon turn on self service password reset for users create document for setting up authenticator app work with jesse to test document and verify any issues with initial setup reset everyones password and mfa to require setup | 0 | |||||||
| 142 | 39209 | BMS | HH | rclingan | 4/23 | 9:58 am | 10:00 am | 0.03 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | BilledAgreement | -Closed | 74744 | Kristina Casey | 0 | user has been removed from google and microsoft. | 0 | |||||||
| 143 | 39211 | BMS | IC | rclingan | 4/23 | 10:01 am | 10:16 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74748 | Fw: Emails for Payroll | 0 | release message from quarantine talked to courtney about where this is sending from and a need for a different solution as this will likely continue to have deliverability issues created rule to allow this sender | 0 | |||||||
| 144 | 39225 | BMS | HH | rclingan | 4/23 | 10:16 am | 11:13 am | 0.95 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work on packing application to deploy the two guides to all machines desktops. test powershell scripts on test machines create policy to deploy applications | 0 | |||||||
| 145 | 39230 | BMS | JGCPA | rclingan | 4/23 | 11:42 am | 11:49 am | 0.12 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74752 | Fw: | 0 | Spoke to bob about the issue he is having, it was likely a bad browser popup - i removed the unwanted browser and checked the rest of the pc, bob is going to call back if he has further issues. | 0 | |||||||
| 146 | 39449 | BMS | HH | rclingan | 4/27 | 8:00 am | 9:41 am | 1.68 | 1.75 | 0 | 262.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work on debbies new pc ensure setup into m365 verify status for migration | 0 | |||||||
| 147 | 39451 | BMS | HH | rclingan | 4/27 | 9:53 am | 1:59 pm | 4.10 | 4.25 | 0 | 637.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | transfer debbie setup secure case for pc to be locked in according to requirements troubleshoot issues with qb server moving to entra joined pc ensure qb shares are working and accessible | 0 | |||||||
| 148 | 39452 | BMS | HH | rclingan | 4/27 | 2:30 pm | 4:20 pm | 1.83 | 2.00 | 0 | 300.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | transfer jesse workstation to microsoft | 0 | |||||||
| 149 | 39448 | BMS | HH | rclingan | 4/28 | 10:05 am | 11:00 am | 0.92 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | work on printer plan and admin priviledges | 0 | |||||||
| 150 | 39444 | BMS | NMFFL | rclingan | 4/28 | 11:00 am | 12:30 pm | 1.50 | 1.50 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Closed | 74903 | Loni returning - need to setup accounts and laptop | 0 | Setup laptop for user install box and office products adobe etc relicense mailbox and reset password | 0 | |||||||
| 151 | 39445 | BMS | HH | rclingan | 4/28 | 12:00 pm | 12:48 pm | 0.80 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | BilledAgreement | -Closed | 74908 | router and switch setup at housing | 0 | setup router and cloudkey and switch for deployment onsite | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 152 | 39692 | BMS | HH | rclingan | 4/28 | 2:00 pm | 2:30 pm | 0.50 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 153 | 39688 | BMS | HH | rclingan | 4/29 | 12:53 pm | 2:00 pm | 1.12 | 1.25 | 0 | 187.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Continued work on policies for setting up sharepoint sync | 0 | |||||||
| 154 | 39689 | BMS | HH | rclingan | 4/29 | 3:00 pm | 6:00 pm | 3.00 | 3.00 | 0 | 450.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Finish policies for mapping sharepoint syncs | 0 | |||||||
| 155 | 39680 | BMS | HH | rclingan | 4/30 | 8:00 am | 10:34 am | 2.57 | 2.75 | 0 | 412.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work to transition to microsoft entra | 0 | |||||||
| 156 | 39561 | BMS | HH | rclingan | 4/30 | 11:12 am | 11:16 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | BilledAgreement | -Closed | 75198 | Transfer Email Access | 0 | email to marlene sent granting access to alyssa email. | 0 | |||||||
| 157 | 39681 | BMS | HH | rclingan | 4/30 | 11:44 am | 12:22 pm | 0.63 | 0.75 | 0 | 112.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Continued work to transition to microsoft entra | 0 | |||||||
| 158 | 39682 | BMS | HH | rclingan | 4/30 | 12:22 pm | 1:13 pm | 0.85 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | Wreck on freeway caused backups on side roads and freeway GPS Route took 51 minutes. | 0 | Travel to client for onsite visit. | 3 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes); Notices: Int Notes: Internal notes | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Int Notes: Internal notes | |||
| 159 | 39683 | BMS | HH | rclingan | 4/30 | 1:13 pm | 4:21 pm | 3.13 | 3.25 | 0 | 487.50 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Work wiping and transitioning administrative staff to microsoft ahead of the transition. | 0 |
Legend:
(hover over fields for details)
Tickets with over 5 hours in the current view (3)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 79.50 | 71559 | HH | Migration to M365 Time Tracking |
| 8.00 | 72789 | NMFFL | apple business setup |
| 5.50 | 73604 | NMLGL | Laptop Request for Trial |
Errors
| Field | Message | Count |
|---|---|---|
| Inv Amt | Inv Amt not a multiple of 125 for non-travel | 1 |
| Total | 1 | |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Duplicate notes | 6 |
| Notes | Notes contain 'travel', work type not travel | 10 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 19 |
| Total | 35 | |
Notices
| Field | Message | Count |
|---|---|---|
| Int Notes | Internal notes | 2 |
| Notes | Notes longer than 500 characters | 6 |
| Notes | Possible exposed credentials | 1 |
| Total | 9 | |