Home»Time Entries Audit loading ... [hide int notes] generated 8/8/2026 at 9:40:26 pm took 0.86 seconds version: b85cbb8 helpers: v2
Territory: BMS Month: « Apr 2026 » Company: all Ticket: all User: all Type: all Role: all Bill: all Timesheet: all 3/30 4/6 4/13 4/20 4/27 Board: Help Desk 2.1 [x] Entry Status: all Ticket Status: all Issue: Possible onsite/remote mismatch (work type vs notes) [x] [reset] Progress: 0% (0 of 19)
| row | id | Terr | Company | User | Date | Day | Start | End | Actual | Billed | Deduct | Inv Amt | Work Type | Work Role | Bill | Timesheet | Board | Entry Status | Ticket Status | Ticket # | Ticket Summary | Int Notes | Audit Done | Audit Notes | Notes | # issues | all issues | errors | warnings | notices |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 38833 | BMS | PPT | fdrewett | 4/15 | 2:30 pm | 3:00 pm | 0.50 | 0.50 | 0 | 62.50 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | Billed | -Closed | 74325 | Phones are having issues at Los Lunas and South Valley | 0 | Follow up call with Comcast. They are creating a new work order for an on-site. They said the tech will be there within the hour | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 2 | 39146 | BMS | HH | fdrewett | 4/22 | 9:00 am | 10:00 am | 1.00 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Onsite meeting with Jesse and Ryan. Melissa was remote. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 3 | 38284 | BMS | HH | rclingan | 4/7 | 10:25 am | 10:29 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73861 | 3 new tablets for soar | 0 | Travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 4 | 38334 | BMS | IC | rclingan | 4/8 | 8:05 am | 8:20 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73873 | Snipping Tool | 0 | worked with lisa to fix snipping tool, ran sfc and restarted the computer. verified snipping tool is working properly now. Scheduled onsite with Lisa for replacement of computer for new hire. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 5 | 38355 | BMS | TSSNM | rclingan | 4/8 | 9:00 am | 9:04 am | 0.07 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | Billed | -Closed | 73987 | Switch down after power outage | 0 | talked with al and walked them through power cycling switch with no success - headed onsite. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 6 | 38360 | BMS | HH | rclingan | 4/8 | 10:30 am | 10:43 am | 0.22 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73989 | Fw: Quickbooks issue | 0 | Travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 7 | 38361 | BMS | HH | rclingan | 4/8 | 10:43 am | 11:48 am | 1.08 | 1.25 | 0 | 156.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73989 | Fw: Quickbooks issue | 0 | Onsite visit to replace melanie computer, remap quickbooks shared drive and printers reinstall foxit ensure quickbooks company file opens properly. we need to grab her bookmarks and password off of the old desktop as well as a mileage form and get back to the user. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 8 | 38417 | BMS | HH | rclingan | 4/9 | 9:02 am | 9:11 am | 0.15 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/6 | Help Desk 2.1 | BilledAgreement | -Closed | 73861 | 3 new tablets for soar | 0 | travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 9 | 38678 | BMS | HH | rclingan | 4/14 | 9:18 am | 9:33 am | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74185 | 5055546208 | 0 | Travel for onsite visit | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 10 | 38781 | BMS | HH | rclingan | 4/15 | 9:04 am | 9:37 am | 0.55 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74216 | Arias New Printer | 0 | Travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 11 | 38784 | BMS | HH | rclingan | 4/15 | 9:37 am | 10:10 am | 0.55 | 0.75 | 0 | 93.75 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74216 | Arias New Printer | 0 | Onsite to install new brother printer to replace the one jesse had installed prior that was having issues test printing and scanning with new printer remove old printer to recycle | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 12 | 38785 | BMS | HH | rclingan | 4/15 | 10:10 am | 10:17 am | 0.12 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/13 | Help Desk 2.1 | BilledAgreement | -Closed | 74274 | 2 phones at desk | 0 | travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 13 | 39129 | BMS | HH | rclingan | 4/21 | 7:20 am | 7:40 am | 0.33 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 14 | 39125 | BMS | HH | rclingan | 4/21 | 7:40 am | 1:15 pm | 5.58 | 5.75 | 0 | 862.50 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | onsite for training session and begin the transition for the accounting department to include melanie and josie pc's | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 15 | 39127 | BMS | HH | rclingan | 4/21 | 2:15 pm | 3:12 pm | 0.95 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | onsite continued, work on debbie pc, computer is on its last legs. confirmed with connie that we will order a new pc for debbie and set her up on the new pc with microsoft when it comes in and leave her on google with the current pc for now. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 16 | 39181 | BMS | AIAM | rclingan | 4/22 | 2:30 pm | 2:45 pm | 0.25 | 0.25 | 0 | 31.25 | Remote | Standard Technician | Billable | 4/20 | Help Desk 2.1 | Billed | -Closed | 74698 | New voicemail from Acme Main (505) 345-2457 | 0 | talked to paula on the phone and tried to walk her through turning computer back on, frank is headed onsite shortly. | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 17 | 39445 | BMS | HH | rclingan | 4/28 | 12:00 pm | 12:48 pm | 0.80 | 1.00 | 0 | 125.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | BilledAgreement | -Closed | 74908 | router and switch setup at housing | 0 | setup router and cloudkey and switch for deployment onsite | 1 | Warnings: Work Type: Possible onsite/remote mismatch (work type vs notes) | Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 18 | 39692 | BMS | HH | rclingan | 4/28 | 2:00 pm | 2:30 pm | 0.50 | 0.50 | 0 | 75.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | 0 | Travel for onsite visit. | 2 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | |||||
| 19 | 39682 | BMS | HH | rclingan | 4/30 | 12:22 pm | 1:13 pm | 0.85 | 1.00 | 0 | 150.00 | Remote | Standard Technician | Billable | 4/27 | Help Desk 2.1 | Billed | -Resolved / Verifying | 71559 | Migration to M365 Time Tracking | Wreck on freeway caused backups on side roads and freeway GPS Route took 51 minutes. | 0 | Travel to client for onsite visit. | 3 | Warnings: Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes); Notices: Int Notes: Internal notes | Notes: Notes contain 'travel', work type not travel, Work Type: Possible onsite/remote mismatch (work type vs notes) | Int Notes: Internal notes |
Legend:
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Tickets with over 5 hours in the current view (1)
| Hours | Ticket # | Company | Ticket Summary |
|---|---|---|---|
| 96.00 | 71559 | HH | Migration to M365 Time Tracking |
Warnings
| Field | Message | Count |
|---|---|---|
| Notes | Notes contain 'travel', work type not travel | 9 |
| Work Type | Possible onsite/remote mismatch (work type vs notes) | 19 |
| Total | 28 | |
Notices
| Field | Message | Count |
|---|---|---|
| Int Notes | Internal notes | 1 |
| Total | 1 | |